I ordered a dress last minute from Wolf and Badger for my holidays. When the estimated delivery slots came up the last day was two days after our departure. I contacted customer service online and w... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
All I can say is that Georgia and Laura have been absolutely amazing . Had an issue with trousers and shirt , shrunk after 1 wash . They kept me up to date with the processes and even when I was going... See more
I saw a Wolf & Badger bag on Pinterest and immediately fell in love with it. I pined over the bag for a few months, talking myself out of it. I finally gifted it to myself after a work bonus. To my... See more
Wow in my working days I was in sales and marketing and know how important customer services must be. I was stunned --FIRST CLASS , service from Bernadeth, she quickly established the problem, was r... See more
Company details
Written by the company
Wolf & Badger is home to the best independent, ethical and unique brands from around the world. You can shop online or in-store in London, New York & Los Angeles.
Contact info
95 Grand Street, 10013, New York, United States
- support@wolfandbadger.com
- www.wolfandbadger.com
4.5
Excellent
60K reviews
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Purchasing and receiving was easy and…
Purchasing and receiving was easy and fast.
The suit is beautiful. The quality of the material is mediocre. The material from which the suit is made does not match the price, even on sale. This is the first time I ever bought from this site. Not sure I would do it again
3 July 2026
Thanks to Kim for very prompt and…
Thanks to Kim for very prompt and helpful action to rectify my mistake
5 July 2026
Unprompted review
The clothing is perfect
The clothing is perfect, postage and arrival was the quickest delivery ever.I love it
3 July 2026
My new go to site for gift ideas
Easy to navigate site with an amazing array of interesting and unique products. I received my purchase well within the time stated. I'll definitely be coming back for more gift ideas (or to treat myself)
3 July 2026
Will always shop W&B first!
I LOVE W&B! All of the products I have purchased are so well made and so unique. All the designers package their items with meticulous thought and care and I have received a PERSONAL note from every single one thanking me for my purchase! Who does that these days? I will continue to shop W&B first before looking anywhere else.
3 January 2026
Will use this company again
Ordered a bracelet, it arrived the next day! And it’s beautiful
Would definitely use this company again
3 July 2026
Quite delivery
Quite delivery. Beautiful bangles and wonderful packaging and presentation.
3 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The swimsuit has a stain and the QR…
The swimsuit has a stain and the QR code for the return does not work because the packing skip was printed poorly. Contacted customer service immediately. Received a response that the message was passed on to a "specialist" and am waiting to hear back. Planned to wear the swimsuit yesterday to a 4th of July pool party.
2 July 2026
Reply from Wolf & Badger
Hi there,
Thank you for sharing your feedback.
We sincerely apologise for the fact that your recent order arrived in compromised condition - this is not the high standard of service that we strive to provide and so are very sorry for any understandable disappointment caused.
The support team will be in touch via email immediately to resolve this for you.
Thank you so much for your patience.
Best wishes,
Daniel
This was a great experience
This was a great experience.
Service was 100% ..... fantastic
3 July 2026
Outstanding customer service
Kim was outstanding and followed through to resolve my order.
5 July 2026
Unprompted review
I have now got 3 fab ‘at last’ dresses…
I have now got 3 fab ‘at last’ dresses from you and love them, gorgeous colours and so comfortable
2 July 2026
Lovely product
Lovely product, quick delivery and beautiful gift packaging. I can’t wait to give my partner his new wallet.
2 July 2026
Poor returns process
Great selection of independent brands and easy ordering process but the returns process is poor. There is no option to generate a QR code to print at the post office or parcelshop, you have to print yourself. When I queried this with Wolf and Badger I was advised to try to use someone else’s printer or print in the library. This doesn’t match the higher price and quality of the items they sell and is very inconvenient when most other brands have an option to print returns labels at the post office.
2 July 2026
Reply from Wolf & Badger
Hello there,
Thank you for sharing your feedback.
We are very sorry for any inconvenience caused by the current returns process and would like to assure you that we are working to improve this service for our valued customers, as we appreciate that it could be more straightforward. We hope to have some developments on this to share in the not-so-distant future.
The support team will be in touch via email to assist you with returning your item and to ensure that this situation is resolved for you as swiftly as possible.
Thank you so much for your patience.
Best wishes,
Daniel
Love the placemat and napkin sets I…
Love the placemat and napkin sets I purchased. Very fast delivery as well.
2 July 2026
Website is easy to use
Website is easy to use, ordering was easy. I ordered 2 diff sizes and making the return was also super easy.
Great range of clothing/ product
2 July 2026
FIRST CLASS Customer service.
Wow in my working days I was in sales and marketing and know how important customer services must be. I was stunned --FIRST CLASS , service from Bernadeth, she quickly established the problem, was reassuring, helpful , informative and followed up with another E mail.
Thank you so much.
Five stars are too few !
2 July 2026
Unprompted review
VERY happy
VERY happy with the products I purchased and the delivery service. Will surely repurchase from you guys thanks
2 July 2026
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