wodar.comReviews 

200
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as beautiful, well-made, and of high quality, with many appreciating the aesthetic appeal and functionality, such as the boiling water taps and flexible spray functions. Many people also praise the exceptional customer service, highlighting the helpfulness, efficiency, and personal attention received from the staff, especially when resolving issues or arranging replacements. However, some customers also noted issues with product quality, such as taps leaking, dripping, or having safety button malfunctions, and some felt that customer service was poor, slow, or unhelpful, with difficulties reaching a real person. There were also instances where products were received with missing parts or incorrect sizing, leading to frustration and delays.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its beautiful design, solid... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some praising products as beautifully made, solid, and... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing significant... See more

Service

People report ambiguous experiences with service, with many customers praising the excellent and swift... See more

Staff

Reviewers mention ambiguous feedback about staff, with some customers praising specific individuals for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This brand provided an amazing experience. The products are beautiful. I purchased the 4-in-1 tap featuring a dark brass finish and a sturdy brass spout. Absolutely breathtaking! Initially, I believed... See more

Company replied

Rated 3 out of 5 stars

To look at the tap is amazing and does as it should but please before buy this tap read the reviews. The tap leaks after use and on reporting this to wodar you are told to check various things such... See more

Company replied

Rated 5 out of 5 stars

Great experience with Wodar. Ordered tap which arrived as promised by next day delivery. Turned out to not be a good colour match for our kitchen but fitter was booked for just a couple of days ahead... See more

Company replied

Rated 5 out of 5 stars

Our Wodar boiler tap was easy enough for a competent DIY install. We’ve been using it for a year. The packaging included everything required including black or white ceramic lever handles. The simpl... See more

Company replied


Company details

  1. Hot Water System Supplier
  2. Aerated Drinks Supplier
  3. Architectural Designer
  4. Decoration and Interior Design Store
  5. Kitchen Supply Store
  6. Water Filter Supplier

Written by the company

Wodar - Architects in Boiling Water Taps - choice through design. Modernise your kitchen and revolutionise the way you use it with an instant hot water tap from Wodar. Brought to you by our British design team, we have reimagined the instant hot water tap to bring our customers a wide choice of great looking appliances that deliver boiling hot water on demand, the moment you want it – without a kettle in sight. Liberate your kitchen surface and never again spend precious minutes staring at the wall whilst your water boils. Instead, you can access instant boiling water at the pull of a lever. Whether you’re making a simple cup of tea or preparing the elements of a gourmet meal, Wodar instant hot water taps make life easy. You’ll wonder how you ever managed without one. At Wodar our design experts have worked hard to create a range of ergonomic instant hot water taps in a variety of unique styles and colours so that you’re sure to find the perfect tap to fit seamlessly into your home. From sleek and modern to timelessly traditional we have a design you’ll love and having instant boiling water whenever you need it, alongside filtered cold and warm water -all from a single tap - is not only wonderfully convenient, but it’ll also save you time, money and prevent water waste. Concerned about safety? Fear not, all Wodar instant hot water taps are fitted with child safety locks to protect little hands and give you peace of mind. All of our instant boiling water taps come with a 2-year warranty.


Contact info

3.8

Great

TrustScore 4 out of 5

200 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(200)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Boiling water tap system

Recently purchased a boiling tap kit and although the was an issue with delivery ( thanks to DPD) the wodar customer service team were very quick to resolve the matter in a pain free and swift way! So 10/10 for customer care!
The product itself looks incredible and of high quality and super stylish!
The installation is super easy and the instruction dummy proof. So again 10/10 for style, feel and installation.

I can't comment on what i don't know yet ie whether or not the system will last but it feels very much like it should last for many years to come!

I would definitely recommend buying from this company and there product seem of top quality

23 July 2024
Unprompted review
wodar.com logo

Reply from wodar.com

Thank you Too, please send an image of your Wodar tap to claim a free filter and a thank you for the review!

Rated 5 out of 5 stars

We purchased a hot tap in 2021 and…

We purchased a hot tap in 2021 and although we had some issues I can't complain with how it was dealt with in the end. The response time of customer service was very prompt and professional and we are satisfied with the outcome. This is a growing business and I wish them all the best in the future.

12 July 2024
Unprompted review
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Reply from wodar.com

Thank you Daniel, please send an image of your Wodar tap to claim a free filter! :-)

Rated 5 out of 5 stars

Top quality tap

Top quality tap, works and looks amazing. Also amazing customer service, we would highly recommend! I ordered our tap and forgot to add the £50 discount code at the point of checkout.

2 June 2024
Unprompted review
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Reply from wodar.com

Hi Justin, many thanks for your positive feedback! But now you have told the whole world our secret about the missing code! :-0

Rated 5 out of 5 stars

I love my new tap, great quality

Just had my pro flex 3 in 1 boiling hot water tap fitted and I love it. It’s brushed copper and matches perfectly with my wodar sink. The service and customer care from Jonny was first class and I cannot thank him enough for his professionalism, patience and support. Thank you it’s perfect and such fabulous design and quality

18 April 2024
Unprompted review
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Reply from wodar.com

Hi Gabrielle, thank you for the feedback! Remember if you get chance to send a picture of your Wodar tap in the kitchen we will supply a free filter! Happy Wodar! :-)

Rated 3 out of 5 stars

Not what they're all cracked up to be

As a company I think wodar is brand name only buying in an off the shelf product and putting their name on it. It's identical to the likes of Fohen and others that litter FB.
The tap arrives in generic unbranded boxes and packaging and doesn't even appear to come from a company bearing the Wodar name.
The tap itself is good quality and I was missing a part that was sent separately and arrived a week later so can't knock the customer service. That said I contacted them again to question if my tap was a Wodar tap because of the aforementioned and this has gone ignored.
The filter and its housing feels cheap and is a brittle plastic that holds no confidence. Indeed mine leaked.
As for boiling water, you will know by now, it is not. To deliver boiling water at 100°c the water needs to be stored under pressure. This is how the likes of Qooker and other true 100°c taps do it and why they cost in excess of £1000. They store at higher temperatures in a pressure vessel to deliver true boiling water.
What you do get is hot water at a temp bareable for a brew if you drink it immediately. It also takes a while to flow through from the boiler and another period of time to stop. You let go of the boiling water tap and it takes a good 4 seconds to actually stop the flow.
Next up is the flow rate. It's really poor and takes a long time to fill up say a pan to cook pasta etc.
My partner comments that she can taste that it been reboiled despite the filter and that fact that it has. The boiler is just like one of those wall mounted ones you get in work place kitchen only it sits under your sink.
The main cold and hot side of things work fine and tap does look good and it does do what it says but having now owned and used one for a while I wouldn't buy one again unless it was a true 100°c tap.
It was also a pain to fit with the instructions not being overly clear and a very cramped space when you have four hose fitting showing into the taps column rather than just the hot and cold.
We got this to hopefully replace the kettle but sadly that's stayed a main feature and is the go to hot water provider despite the £400 dropped on this tap.

7 April 2024
Unprompted review
wodar.com logo

Reply from wodar.com

Hi Christopher, thank you for your email. Please drop us a line at hello@wodar.com and we can resolve any issues you might be having with the product. As for the product being identical to others, we have just fully re-designed all of our ranges with a mid May launch date. We have also just won Ideal Homes Awards for best tap for the second time so we are very happy with the new designs and ranges being launched. We also have new packaging and a new warehouse facility to help improve the customer journey.
Quooker is a pressurised system and also a non UK brand. Pressurised systems bring certain challenges and we feel the non pressurised system offers a safer, more efficient and more cost effective option.

Rated 5 out of 5 stars

Thrilled with my gold 3-in-1 hot tap

Thrilled with my gold 3-in-1 hot tap! It looks amazing and works brilliantly! I had to ring customer service to find out how to work the tap ( easy when you know how!) and I had a very fast response with a video on how to get the boiling function to work. Worked straight away after this and we are thrilled. Great price point , looks stylish and does the job effectively. Highly recommend.

11 March 2024
Unprompted review
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Reply from wodar.com

Thank you for your positive feedback! :-)

Rated 5 out of 5 stars

New tap and sink

Purchased a new tap and sink from Wodar recently. Couldn't be happier with my purchase. Matching brass coloured tap and sink really does set a focal point in my kitchen. Will definitely recommend.

1 March 2024
Unprompted review
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Reply from wodar.com

Thank you for your positive feedback! :-)

Rated 5 out of 5 stars

Excellent Product

Excellent product. Looks great and most importantly instant hot water, works a treat. Very impressed!

4 October 2023
Unprompted review
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Reply from wodar.com

Thank you for your recent review! We love our happy Wodar customers! :-)

Rated 5 out of 5 stars

Brilliant tap

Brilliant tap. Looks really smart, fitting was easy and hot water is instant. Love it!

2 October 2023
Unprompted review
wodar.com logo

Reply from wodar.com

Thank you for your recent review! We love our happy Wodar customers! :-)

Rated 4 out of 5 stars

Smart tap and unit - delivers boiling water promptly

We purchased a Wodar chrome 3 in 1 boiling water tap in January 2023 to replace a unit of another brand which had numerous problems. The unit itself delivers well except for a bit of delayed closing off when you release the boiling water safety lever. This lever unfortunately fell out of the unit and disappeared down the sink only 5 months after having a plumber install the unit for us.
I have contacted Wodar and trust this will be resolved speedily.
Changing of the filter was very straightforward and easy.

1 September 2023
Unprompted review
wodar.com logo

Reply from wodar.com

Thank you for your feedback, we are continually trying to improve and update our product ranges.

Rated 4 out of 5 stars

Personal service when i had questions

We installed at work as an alternative to a water URN for customer coffees etc. Personal service when i had questions, very happy with the p[rice rather than paying for another (expensive) Quooker tap.

28 July 2023
Unprompted review
wodar.com logo

Reply from wodar.com

Thanks for the feedback! Happy Wodar!

Rated 5 out of 5 stars

Great product

Great product, does what it says on the tin. Good service and delivery, would highly recommend

10 August 2023
Unprompted review
wodar.com logo

Reply from wodar.com

Thank you Andy, enjoy your Wodar!

Rated 5 out of 5 stars

Really pleased with our new Wodar hot…

Really pleased with our new Wodar hot tap. Arrived super promptly and looks and works fantastic. Highly recommend.

15 August 2023
Unprompted review
wodar.com logo

Reply from wodar.com

Thank you for your purchase and enjoy your Wodar!

Rated 5 out of 5 stars

Excellent and just what we were looking…

Excellent and just what we were looking for! A bigger range of designer taps than most others. Really pleased with our purchase and excellent service from the team. Delivered on time and it works well 👏

3 August 2023
Unprompted review
wodar.com logo

Reply from wodar.com

Thank you for your kind review! :-)

Rated 5 out of 5 stars

Quality product and price!

A quality product and significantly cheaper than its competitors. The tap looks amazing and works perfectly. We couldn’t be happier with the product and the service provided, excellent.

1 August 2023
Unprompted review
wodar.com logo

Reply from wodar.com

Thank you for your review James, much appreciated! Enjoy your Wodar!

Rated 5 out of 5 stars

Great service

Great service, fast delivery and fantastic product. Thank you.

2 August 2023
Unprompted review
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Reply from wodar.com

Thank you for your review Tony, enjoy your Wodar! Spread the word!

Rated 5 out of 5 stars

Great service

Great service, fast delivery and love it

6 July 2023
Unprompted review
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Reply from wodar.com

Thank you for your review Mr Jackson, enjoy your Wodar! Please help spread the word or Wodar!

Rated 5 out of 5 stars

Fast attentive Service from Wodar

Fast attentive Service from Wodar. The owner was very knowledgable and was able to suggest most suitable product given the issue with Lime in our area. Highly recommend

11 July 2023
Unprompted review
wodar.com logo

Reply from wodar.com

Thank you for your review Dave, enjoy your Wodar! Please help spread the word or Wodar!

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