wodar.comReviews 

Excellent customer service and very quick response to my request. Very nice products.

Great taps very accommodating company eager to help at any point . I have got 2 so far and looking forward very much to getting one from their new range .

Great, responsive customer service

I ordered the 4-in-1 stainless steel boiling tap. It was delivered the next day, which was fantastic, and my plumber installed it without any issues. It's a great tap, well priced compared to other taps, and I love it! I've been offering cups of tea constantly just to use it! The cold filter water is also a bonus for my kids! Highly recommend.

Really poor experience with Wodar unfortunately. I ordered a hot tap that was advertised as available for next day delivery but I received no shipping confirmation for a few days. I emailed Wodar thinking something had gone wrong with the order. I got no reply and had to chase until I eventually got a message back saying the item was currently out of stock and would be dispatched in a few days. This immediately wasn’t a great first impression. When the tap did arrive it was packaged pretty haphazardly and there was a chip in the tap handle. I emailed the customer service team asking about a replacement or a refund and was instead told a spare part would be sent to me. I think this should have been offered as an option rather than the solution but it was done without my confirmation that this was my preferred option. When the spare tap handle arrived it was a different colour and style to the original tap which meant another message to customer service to organise a refund. Wodar did then arrange a DPD collection which was good, but it has now been 2 weeks since the item was returned, they haven’t confirmed receipt of the faulty item and I have chased twice for an update on the refund. The lack of communication from start to finish has been frustrating, especially for a company selling £500 products, I would expect a better level of customer service and transparency. The tap was nice despite being broken, but unfortunately the service was a let down so I wouldn’t recommend and wouldn’t purchase from them again.

We ordered a boiling tap from the company Wodar Ltd on 04/07/25, we later discovered the tap would not fit our kitchen due to the design of the handles hitting our windowsill. I contacted the company on 22/08 advising although the product was outside of the return window could we complete an exchange, as we had seen an alternative tap that would work. Their colleague Jonny bluntly confirmed to just 'complete the returns policy', and we would need to re-purchase the required tap we needed as opposed to an exchange. Given our tight deadline we were fine with this and they arranged for collection of the item & delivery of the new tap via DPD on 26/08/25. (On a side note, the new tap arrived broken, and then this was subsequently out of stock - so at this point we were circa £1k down, and no working tap with no confirmation of when this would be back in-stock...) finally a working tap arrived - However we have yet to receive a refund, or any confirmation from their team since returning the initial tap 4 weeks ago. I have been regularly emailing for an update but yet to hear anything back. The company does not have a phoneline and therefore email is the only way of contacting them. So much for your policy confirming you'll receive a refund within 10-14 days!

This is good company, but i am not satisfied, thanks to all team.

The tap was not what we required, so we had to return it. Replies from the company are one line sentences, and the rreturn process takes days, so we are still stuck with the wrong tap which is not cheap. Not the best company to do business with and I would avoid. There are much better options out there.

Thank you to Jonny and the rest of the Wodar team for organising our spare part and free filter after our hick up with the DPD delivery.. it is great service and much appreciated!

Amazing service! Thank you Wodar Team for helping with our install issue on live chat!

Great experience with Wodar. Ordered tap which arrived as promised by next day delivery. Turned out to not be a good colour match for our kitchen but fitter was booked for just a couple of days ahead. Jonny in customer service was able to arrange for the tap to be switched out for another colour (literally exchanged on the doorstep with DPD the following morning.
Tap looks great quality; can’t wait to get it installed.

Terrible Experience – Avoid
Ordered a tap from Wodar based on their promise of next-day delivery – it arrived late and in the wrong colour. Only then were we told the colour we ordered was discontinued, which was never mentioned at checkout.

This caused major delays with our plumber and kitchen worktop fitters. We returned the item promptly and took our business elsewhere, but Wodar still took over a week and two emails to process the refund.

Customer service was poor throughout – slow, unhelpful, and with no accountability. We’ve now finally received the refund, but the hassle was not worth it. Definitely won’t be using them again

What a stunning finish for the Wodar Dark Brass instant hot water tap! We are thrilled, it matches our new kitchen perfectly! Thanks Wodar!

Thank you to Jonny and the team at Wodar for sorting out our recent issue with our filter.. you went above and beyond what was expected, and as promised, here is you nice review 😊 5/5

The tap leaked so I sent it back and requested my money back and they refused. I had proof of delivery arriving at Wodar so I requested a cash back from my bank which I received. Wodar then asked my bank for the money again which they got. I’m now trying to get my £300 back once again. Communication is very poor and I’d never recommend them to anyone.

When ordering my new kitchen I really wanted a hot water tap and researched online for a reasonably priced one. The wodar tap really looked gorgeous but was a great price too. I didn't expect the quality and weight of the tap to be as fabulous as it was on delivery. We had a quartz Island fitted and an under counter sink so it was a bit fiddly to fit but my husband managed to fit it and it looks amazing. 6 months on and we are really pleased with it. Just ordered the new cartridges and they arrived promptly and easy ordering. Thank you Wodar

Broken switch on the flexible spray head. New head sent out, no quibble, received within a couple of days, even though the particular model has been superceded! Great customer service, thanks Jonny!

Brilliant Design – Great design and features, really nice and refreshing to see a company care about the details! Highly recommended!

I’ve never made a trust pilot review, because I’m genuinely an easy going customer.

However, avoid the Wodar taps. We ordered one 6 months ago, it was a nightmare to install because their internal fittings are too short, making it difficult to connect your hoses. To top that, our hot cold tap started leaking water two weeks past install. We contacted Wodar, and they were not able to provide us with a proper solution. The person “Jonny” who’s tried to help us feels like a “bot” n (not a real person). When I called Wodar’s customer service line, they didn’t seem to know who Jonny was. And when I asked for a call back from Jonny, we received an email from him instead. Really sketchy.

Poor product quality and service.

Now we’re stuck with £600 leaky tap. Not to mention their water filters are exclusive to Wodar system meaning to keep the warranty, you’ll have to spend £40 every 6 months on filters.

Good product at a fair price. Wasn’t sure at first considering Wodar is an online retailer. I bought the 3 in 1 boiling tap and it’s brilliant. It had a leak which I notified so far if 2 months into ownership of the tap, which Jonny at Wodar identified the fault correctly from pictures and video straight away and sent a replacement part straight away. All in all 3 months in very impressed, good job Wodar, thank you.