Withlocals Reviews 

I have been a loyal host with Withlocals since 2017, but the current treatment I am receiving is deeply disappointing and unprofessional.
Despite completing a tour on January 6th, I am still waiting for my payout. When I contacted support, I was told the payment had already been 'transferred', yet the screenshot they provided clearly shows the status as 'QUEUED' with no transfer date. Claiming a payment has been made when it is clearly stuck in their internal system is misleading.
I have already personally covered travel and extra expenses for the guests, and waiting 20 days for a reimbursement is unacceptable for a partner of 9 years. Furthermore, I have serious concerns regarding GDPR compliance, as my profile and image remain published online without a formal signed release.
I have set a deadline for January 16th.

If this is not resolved immediately, I will be forced to escalate the matter to the European Consumer Centre (ECC-Net) and the Dutch Data Protection Authority (AP). Hosts and partners, be careful!

UPDATE Jan 16th: Withlocals' reply is misleading.
You claim payments follow "standard terms," but I have an email from your staff (Sherif) explicitly admitting: "I acknowledge that there is a delay from our side." >
2. You claim I can manage my data via "account settings," yet you have PERMANENTLY DELETED my account and blocked my access immediately after I raised GDPR concerns, making it impossible for me to manage anything.
You say you are "available," but you removed me from all host communities to prevent me from talking to colleagues.
I have already provided all evidence to the Dutch Data Protection Authority (Case cd2e-fb6c) and ECC-Net. Professionalism is shown through payments, not template replies.

Absolutely brilliant experience, Pablo was the perfect guide, he was knowledgeable, outgoing and friendly and he 'made' our visit to Buenos Aires. We appreciated how he took the time to show us many hidden gems, from Architectural highlights to the social and cultural areas of the city. We both feel he went out of his way to make the experience very special and he tailored our tour of the city encompassing everything we wanted to see and experience. Sadly, the queues to see Eva Peron's tomb were excessive, not Pablo's fault. To have someone like Pablo at your side makes experiencing a city so unique and memorable.

Atreyu was a fabulous guide. Do not hesitate to book in and learn as much as you can from him in your two hours together. We covered a lot of ground, enjoyed hearing stories and learning about Strasbourg from Atreyu. We were so pleased with his foodie recommendations and we have eaten well since our tour (sadly the eclair shop was closed!!). Thank you 🙏

My husband and I did an evening food tour with Silvia (and her partner Robert). It was amazing! Not only did we sample an incredible amount of food (both carts and sit down) we learned so much about the local food scene. Silvia and Robert really made the experience fun. This was my first time booking with Withlocals and it definitely won't be the last. Every detail was easy. I don't want to give away everything we ate (and it was a lot!) but it included foods we never even knew existed or would have found. For example, delicious frozen juice pops that we had to knock on a door to order and local soda/beer. We also had endless fruits, delicious ceviche and just about every local delicacy you could think of trying. We left very full and happy. The pace was perfect, giving us plenty of time to enjoy each stop. This tour is a must for food lovers, and anyone wanting a peek into Cartagena's authentic food scene.

AWESOME customer service. I worked for a company that had a motto that said "Show me a customer with issues and I will show you my best customer." Well, my wife and I just completed a cruise (From NCL - Another review that show's what poor customer is) where NCL canceled ALL ports in Australia. This impacted our ability to have a tour with Withlocals. We were inside the timeline of a refund of any kind. However after working with the team at Withlocals. They agreed to refund half of our costs. By contract they did not need to refund any money. Withlocals did the right thing by a customer that had an issue that was not their, Withlocals, issue. My wife and I will use Withlocals next time we need a private tour! Outstanding.

Ines greeted us with a smile and a hug. From the first few minutes, we knew that this was going to be a great morning spent. Her knowledge and welcoming persona were captivating. We learnt so much during the 3-hour tour and saw some amazing places that we would never have found. It was so interesting and engaging that we still remember most of the facts still!!! I would highly recommend her, not only for newcomers to Lisbon but anyone who has been before, will learn something new AAA+++

Hiroyuki our guide for the day is so hospitable and knowledgeable about everything.
If you really want to get more out of your stay, history, culture, people in Nara then Hiroyuki is the right choice.

Greetings from Sweden

We had family tour in both French and English with Alexia. We met here in market in Le Marais and started with incredible crepes. She was informative, well spoken, knowledgeable , and passionate about showing us the details of the area, history, and culture of Paris. It was exactly what we hoped for and more.

Rosana, who is with the company Withlocals, was one of the best guides that we've had in our travels. She's incredibly knowledgeable, personable and able to share not only the foods of Buenos Aires, but also includes the sites and history of both. I recommend this tour, no question, as you get to learn a lot about the people and culture of the place you are visiting.

We had the opportunity to join Jorge for an insider's look at Porto's culinary scene. Jorge was very friendly and welcoming!! Within moments, we felt as though we were hanging with a friend and not a guide. His perspective as a Porto native of several generations, allowed us to appreciate the history of the city and neighborhoods. We appreciated that Jorge introduced us to places that are off the beaten path as well as many of the delicacies of the region. Jorge was hospitable and always checked to confirm we were interested in tasting the various food items. Obrigado Jorge! Neil and David

We had a terrific walking tour of Athens today . Our host was Thomas, and he was exceptional. He brought us to places we would have never seen. We took in spectacular views as well as learned about Greek history and culture.
We have participated in numerous tours of various places, this tour is at the top for over an all experience.

We have used ‘With Locals’ on a couple of occasions now and always had the best time and great value for money!

In Siem Reap, Ngoun showed us the real sights of his city through the street food tour. It was great to taste the culture and meet so many local, talented cooks! We enjoyed the different tastes and also the knowledge that Ngoun shared about each venue and dish. Ngoun’s English was perfect and his enthusiasm for all things local shone through. The tour itself was a great way to see the city and get our bearings on our first night and we learnt so much more than just where and what to eat.

Ngoun also took us on the sunrise trip to Angkor Wat and was so knowledgeable about the history showing real passion for his country’s amazing landmarks. He gave us the right amount of time to ourselves to take in the wonder around us but also made sure to share all his expertise, which we wouldn’t have gotten without him.

Don’t hesitate to book!

Cristina was exceptional! Prior to our visit she tailored our 3 hour walking tour to items of most interest to my family. In perfect English she communicated well and easily connected with all of us. Not only did she share vast knowledge about Florence’s famous history and sites, but throughout the tour she offered additional recommendations for my family to do during the remainder of our visit; and she even followed-up later with even more recommendations. Cristina is a fantastic guide and I highly recommend her!

Omar was a fantastic guide. We used him on our first morning in Morocco and he showed us how to navigate around the souks and took us off the beaten track. He customised the route to our preference. Would definitely recommend.

Withlocals was great! Our guide Thami waited for us in the harbor of Tanger when we arrived with a cruiseship. He was a very friendly and kind host and gave us a wonderful tour of his city Tanger. We enjoyed our visit to Tanger. Thami told us about the many sights and treated is some tasty treats along the way :-)

Billy knows the best spots in the city and it is a pleasure listening to him while he explains the culinary highlights of Palma. Still several days after the tour we profit from Billy's experience while trying out all the places he recommended to us.

We have had a tour in Alhambra with Ana, who is a private guide. To book her "Withlocals" was a very easy, quick process.
Ana is very friendly and very professional. She didn't just give us a simple tour in the Alhambra but made it special with pointing out some hidden treasures. She was very patient with all my questions and she always had an answer, what shows her knowledge. Thank you very much Ana, you made our city trip special and very interesting.

We had a 2 hour orientation type tour in Tokyo the first day of our trip. Our tour guide, Gulay, was wonderful! She gave practical tips, was very friendly and knowledgeable. She pointed out good small shops, restaurants, and bars as well walked through the Shibuya area, and gave us tips for other places we planned to go during our trip. Overall a great experience and really glad we did it. Highly recommend!

We had a customised tour of Bangkok with Sammy for our family of four (two adults, a 17-year-old son and a 7-year-old). Sammy and I worked together on the itinerary. Sammy took away the mental load of navigating Bangkok. He met us right by the BTS next to our hotel. His knowledge of the transport system helped avoid long queues at stations and move across the city in the most efficient way. The itinerary itself included: Wat Phasi Charoen and Wat Kanlayanamit, Flower Market and Talat Noi. Sammy explained the history and significance clearly. I was a bit too ambitious with how much I tried to fit into one morning, and by the end we were all exhausted. He paced the day as well as possible, kept us moving efficiently, and was patient and good-humoured throughout. Overall, Sammy was knowledgeable, organised, and genuinely helpful. Having him guide us meant we could focus on experiencing Bangkok rather than worrying about logistics. I would highly recommend him to families wanting a personalised, stress-free way to explore the city, especially if you want to use local transport and see places beyond the usual tourist trail.

Our experience with June was a great one. We booked a private walking food tour with her for our group of 7. We contemplated doing an open group tour with another provider which would have been a cheaper option but we had two small children (1 and 2 years old) with us and wanted to be able to move at our own pace which is why we went with a private tour with June. Boy were we glad we did! Not only were we able to move out our own pace, but June was able to provide individual attention to each one of us. She is great with kids and she also seems to know everyone at the restaurants along the food tour and is very to happy to not only share her knowledge of the local food but also Taiwanese culture. She has a ton of good reviews for good reason and we'd happily book her again on our next visit to Taipei.