WiseDriving Reviews 

8,123
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers had a great experience with this company. Customers frequently praise the competitive pricing and affordable renewal options available for drivers, making it significantly easier to manage overall vehicle insurance expenses throughout the year. Many people also highlight the exceptionally user-friendly digital interface, clear dashboard reports, and the remarkably simple setup process for the required black box device. However, some customers also noted frustrations regarding unexpected and sharp price increases on their policy renewals after completing their first year. Some reviewers were not happy with the customer support provided when dealing with policy modifications, communication gaps, billing confusion, and unresolved account issues.

What people talk about most

Service

Reviewers share mixed feedback about service, with many customers expressing high satisfaction regarding... See more

Price

Consumers have mixed views on the price, with some reporting competitive rates, affordable renewals, and... See more

User experience

Customers had positive experiences with user experience, finding the processes quick to fill out and easy to... See more

Subscription

Customers consistently note ambiguous experiences with subscription. Reviewers highlight great initial quotes... See more

Customer service

Clients share ambiguous opinions on customer service. Some consumers report that support was helpful with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant Insurance company. Love the fact the monthly payments comes down throughout the year if driving has been rated high. Also their dashboard is really easy to use and very informative. Their... See more

Company replied

Rated 5 out of 5 stars

The company is doing well and l don’t have any problems with the company everything is good smoothly

Company replied

Rated 5 out of 5 stars

It is good because you will do your best to drive correctly. This is affordable for the people who can not afford otherwise.

Company replied

Rated 5 out of 5 stars

Brilliant company. Never had any issues. My renewal was super simple and also decreased in price on my second year.

Company replied


Company details

  1. Insurance Agency
  2. Insurance Broker
  3. Insurance Company

About WiseDriving

Written by the company

Get driving.
Get scoring.
Get saving.

At WiseDriving, we provide car insurance that can save you money as well as keep you safe on the roads. Our innovative telematics technology product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times. With this we give you the opportunity to earn reduced premiums through safe driving

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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HELP CENTRE

Contact info

4.0

Great

TrustScore 4 out of 5

8K reviews

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1-star

Asks customers to review

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4.0

All reviews

(8,123)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Hi it's very great and very helpful im really happy the this car Insurance company

2 July 2025
WiseDriving logo

Reply from WiseDriving

Thank you so much for your kind words! We're thrilled to hear that you are happy with your experience at Wisedriving. Your satisfaction is our top priority, and it's great to know we could assist you effectively.

If you have any questions or need further assistance, feel free to reach out. We're here to help!

Kind regards,

Nicola @ Wise Driving

Rated 5 out of 5 stars

I Am With WiseDriving Is Second Year. They Gave Me Good Price Comparing To Other Company. I Am Really Happy With WiseDriving.

Competitive price. WiseDriving is the best car insurance. Thank you all the team .

4 July 2025
WiseDriving logo

Reply from WiseDriving

Thank you for taking the time to share your positive experience with WiseDriving! We are thrilled to hear that you found our car insurance competitive and that you are satisfied with our service.

Your kind words motivate us to continue providing the best possible experience for our customers. If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you once again for choosing WiseDriving!

Kind regards,

Nicola @ Wise Driving

Rated 1 out of 5 stars

Worst car insurance

Worst car insurance. They sent me a telematics device to fit into my OBD port….which I did and after fitting they started sending me messages saying about them cancelling my policy if I did not fit the box. I continued to try and call but it is absolutely impossible to speak to anyone. I eventually managed to speak to a live agent and they told me to send pictures and asked if it was flashing which I said yes because it was. I sent 7 emails to the contact support email over the course of 7 days and every single day they replied with the same automated email they have been sending from the beginning saying that my policy is going to be cancelled soon. I am so happy and relieved that I changed insurers and I STRONGLY STRONGLY advise staying far away from this company.

30 June 2025
Unprompted review
WiseDriving logo

Reply from WiseDriving

Thanks for taking the time to leave a review. We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your policy number, full address and date of birth to contact@wisedriving.com, we would like an opportunity to look into this for you.

Kind regards,

Chris @ Wisedriving

Rated 5 out of 5 stars

Each time I call

Each time I call, I always get prompt response

17 June 2025
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Reply from WiseDriving

Thank you for your feedback! We're thrilled to hear that you've consistently received prompt responses when reaching out. Our team is dedicated to providing excellent customer service, and your kind words motivate us to keep improving.

If you have any further questions or need assistance, please don't hesitate to reach out.

Kind regards,

Samantha @ Wisedriving

Rated 1 out of 5 stars

This is really bad company i found

This is really bad company i found, they cancelled my insurance, i was fine with that but can not believe they are saying non refundable 150 and still outstanding balance showed to pay them.

16 June 2025
Unprompted review
WiseDriving logo

Reply from WiseDriving

Thanks for taking the time to leave a review. We’re sorry to hear this. If you’d like to send us a private reply with your policy number, full address and date of birth to contact@wisedriving.com, we would be happy to assist with any queries you have.

Kind regards,

Chris @ WiseDriving

Rated 5 out of 5 stars

Outstanding

Outstanding, so far I’ve had no issues whatsoever

8 June 2025
WiseDriving logo

Reply from WiseDriving

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that everything has been going smoothly for you so far. If you have any questions or need assistance in the future, please don’t hesitate to reach out.

We're here to help!

Kind regards

Chelsea @ Wise Driving

Rated 5 out of 5 stars

Thank you

Thank you. Good price

5 June 2025
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Reply from WiseDriving

Thank you for your kind words!

We're thrilled to hear that you found a good price with us. If you have any further questions or need assistance with anything else, please don't hesitate to reach out.

Kind regards

Chelsea @ Wise Driving

Rated 5 out of 5 stars

Amazing insurance company

I am very happy working with this company

5 June 2025
WiseDriving logo

Reply from WiseDriving

Hi Dumitru,

Thanks so much for your kind words! We're really glad to hear you're enjoying your experience with Wisedriving. Your happiness means a lot to us!

If you have any questions or need anything, just give me a shout

Kind regards

Philippa @ Wise Driving

Rated 5 out of 5 stars

Great company to use so far!

Great company to use so far!
Reasonably priced, great for updates and communication!

4 June 2025
WiseDriving logo

Reply from WiseDriving

Thank you so much for your kind words! We’re thrilled to hear that you're having a positive experience with Wise Driving. Our team works hard to provide excellent service, and it's wonderful to know that our updates and communication have met your expectations.

If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

Kind regards,

Michelle @ Wise Driving

Rated 5 out of 5 stars

All is oky

Everything is great

1 June 2025
WiseDriving logo

Reply from WiseDriving

Thank you for your feedback! We're thrilled to hear that everything is great. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

Kind regards,

Samantha @ Wisedriving

Rated 5 out of 5 stars

good

good , always reducing my score because of my safe driving

2 June 2025
WiseDriving logo

Reply from WiseDriving

Hi Himash,

Thank you for your feedback regarding your driving score. I’m glad to hear that you find us good,

If you need any further assistance from us, please feel free to reach out to us.

Kind regards

Philippa @ Wise driving

Rated 5 out of 5 stars

Very efficient

Brilliant customer service always in contact to let you know how your driving is going.price drops if you are consistently driving safely and when your policy expires they give you enough time to decide to renew with them or not no pressure

25 May 2025
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Reply from WiseDriving

What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you.

Regards,
Holly

Rated 5 out of 5 stars

So far I've had no issues with them

So far I've had no issues with them, after reading some of the reviews I was very sceptical. But the black box instalment was very fast and efficient. Very good and fast customer support. Offered very competitive prices during my first year ( lowest ) and went down pretty much 1k after a year of driving with 90s/100 driving score. And I hope it will carry on like this.

27 May 2025
Unprompted review
WiseDriving logo

Reply from WiseDriving

Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us!

Regards,
Holly

Rated 5 out of 5 stars

Thank you to the helpful call workers

Whenever i need help or have something explained the person on the other side of the call is always helpful and patient

20 May 2025
WiseDriving logo

Reply from WiseDriving

Thanks for the great review! Our priority is our customers and we’re happy to hear you have had great service.

Regards,
Holly

Rated 5 out of 5 stars

black box insurance

This company uses black box to assess how you drive and gives you discount on good driving behaviour. Happy with this company as I’m a careful driver.

22 May 2025
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Reply from WiseDriving

Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received.

Regards,
Holly

Rated 4 out of 5 stars

Little Black box

Good to review driving errors and keep to speed limits when prompted.

22 May 2025
WiseDriving logo

Reply from WiseDriving

Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us.

Regards,
Holly

Rated 5 out of 5 stars

Into my 3rd year now never had a…

Into my 3rd year now never had a problem great communication and trustworthy and very fair

10 April 2025
WiseDriving logo

Reply from WiseDriving

Hi Darren,

Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you.

Many thanks,
Angela

Rated 5 out of 5 stars

Very easy to contact and friendly…

Very easy to contact and friendly people.

18 May 2025
WiseDriving logo

Reply from WiseDriving

Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us.

Regards,
Holly

Rated 5 out of 5 stars

I have always had a great experince…

I have always had a great experince with wise driving. Very helpful team

20 May 2025
WiseDriving logo

Reply from WiseDriving

Thanks for the great review! Our priority is our customers and we’re happy to hear you have had great service.

Regards,
Holly

Rated 4 out of 5 stars

Renewing my Car Insurance was made easy…

Renewing my Car Insurance was made easy for me by WiseDriving in that they explained everything Consicely and in plain English, that i did not hesitate to renew

18 May 2025
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Reply from WiseDriving

Hi Edward,

Thank you for your kind words - we’re glad your experience with WiseDriving has been great. We look forward to continuing to provide you with this level of service.

Many Thanks,
Kathryn

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