windscreen-replacement-services.co.uk Reviews 

84
•
TrustScore 3 out of 5

2.8

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Rated 5 out of 5 stars

I drove South visiting family. A stone hit the windscreen and left a wide crack. I panicked when it was time to drive back. I rang around, nobody could come to the house or fit me in before the next... See more

Rated 1 out of 5 stars

Fixed new windscreen but poor job lead to my air con making a terrible noise. When I spoke to sales they were fine but the service woman was rude, defensive and obstructive. Gave appointment then fail... See more

Rated 5 out of 5 stars

Great replacement of a tricky side window I contacted windscreenreplacementservices.co.uk on a Thursday about a rear driver side window that needed replacing. The car was old so it took a few days... See more

Rated 1 out of 5 stars

Shocking service from beginning. DO NOT USE! Upped price by £50 after initial quote, then cancelled my appointment citing i rang them up saying i the car had an MOT when i didn't. Then got some absolu... See more

2.8

Average

TrustScore 3 out of 5

84 reviews

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2.8

All reviews

(84)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Would highly recommend and will be using these guys again but…

I found the windscreen replacement services via the web. My car needed its windscreen replacing promptly as we were travelling to France in it and it was as a matter of urgency.

I managed to get a slot very swiftly at a fair price. The engineer tuned up on time, friendly and managed to get the job done In an hour and a half.

Would highly recommend and will be using these guys again!

25 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazingly quick service

Amazingly quick service. Came out well before the estimated time of arrival and did a top job. Hopefully I don’t need their services in the future but if i do, I’ll be very happy to deal with them again.

22 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. The young lady in the phone when I initially called made a stressful situation so easy. The fitter arrived on time and was meticulous with his work. I won’t go anywhere in future.

Thanks again for saving the day

24 July 2024
Unprompted review
Rated 5 out of 5 stars

Roadside assistance

My wife myself were stuck on the side of a dual carriage way,this company attended with-in an hour,moved our vehicle to a safe location and replace our complete windscreen.
Would highly recommend with out hesitation
10/10

22 July 2024
Unprompted review
Rated 5 out of 5 stars

We used the guys twice once for my car…

We used the guys twice once for my car and once for my partners

They was super helpful professional and made us feel comfortable and ease with the whole process

Can’t recommend highly enough

I recommend to all my family and friends

29 June 2024
Unprompted review
Rated 5 out of 5 stars

Would use again

Honestly shocked to come on here and see the negative reviews! I used these guys yesterday and got great service and a price I was happy with. Will definitely use again if I have the need to

24 July 2024
Unprompted review
Rated 1 out of 5 stars

Poor

Booked 4 days ago to come today, the nice lady on the phone promised me a call from the engineer today between 8am/9am no call ? So I called the number and spoke to a different lady explaining that I'd had no call, she was quite dismissive in her tone & explained she had nothing on her screen !!! And said(in a dismissive tone) she would phone control! Who would call me back, no call !1 & half hours later I called them back spoke to yet another advisor ! Who said there was note explaining there was no glass available until Thursday, dear company id taken a day off work you could have advised me earlier!!!!! In the mean time I received an invoice !!!! WHAT ! Really ! I work in a customer service industry & to be quite honest I would get the sack if I treat my customers like you do.... ps the best quote I was promised wasn't that great at £504 just got a proper company to come out and fit me a screen for £ 422 ! Apart from you needing to brush up on customer service & your "best price" figures maybe a you would be best advised to have a look at your communication skills too...

23 July 2024
Unprompted review
Rated 1 out of 5 stars

UNRELIABLE! Do NOT recommend

UNRELIABLE! DO NOT RECOMMEND!
Do not be fooled by the pleasant customer service agents. Firstly, postponed repair because the engineer could not source the replacement windscreen until after the weekend, then postponed the repair because the engineer ‘got a puncture’ on his way to fix my car and lastly postponed yet again due to rain forecast even though it was still dry more than four days after the original booking. Meanwhile, I am still unable to use my car due to a cracked windscreen. I have arranged for a local company to do the repair.

9 July 2024
Unprompted review
Rated 1 out of 5 stars

This company is unbelievably bad

This company is unbelievably bad.

The windscreen was fitted incorrectly allowing air to flow through and causing a similar noise to having the window open.

I raised the issue and arranged a specific time for the engineer to fix it. He then comes at the wrong time when i'm not at home. So I book in another date for him to come over.

After them ignoring my emails, 4 phone calls later I was told he was on holiday (it took until 4 pm to find this out). Wasting a full day which I had taken off work just for this. Again the appointment is rearnaged for the 3rd time. He comes (not at the time promised) and "fixes it". As advised I wait a few hours before driving the car. Still the same issue, nothing changed. My nice modern car which used to be silent still ruined.

The engineers are subcontracted and I would suspect not trained. There is no communication between the engineers and the women answering the phones. Any positive review I would be very sceptical of, especially as they have fake reviews on their website.

The issue has still not been resolved and I believe it never will be.

7 June 2024
Unprompted review

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