We were kept fully informed from purchase to delivery. The delivery guys were so helpful and we had a laugh despite the heat and lugging heavy boxes from the van to the garden. Both guys were very po... See more
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Company details
Written by the company
Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country with colleagues working across more than 200 sites. We are great people delivering sustainable supply chain value.
Contact info
Methuen Park, SN14 0WT, Chippenham, United Kingdom
- For home delivery queries, please send us a message on 07984 370480 or call 01953 886060.
- www.wincanton.co.uk
No recent history of asking for reviews
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Replied to 52% of negative reviews
Typically replies within 48 hours
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Delivery as per advised timetable.
Delivery as per advised timetable.
Help Delivery crew. Very polite
Great service
Great service from this company. Had a bed delivered by them. They gave me a time slot on the day so I can plan my day accordingly. They also called me when they were an hour away and then 10 mins away. The delivery guys were very polite and very quick with the delivery.
Well updated delivery staff helpful and…
Well updated delivery staff helpful and polite
Great delivery guys
Great delivery guys , they were polite and efficient and put everything together quickly and placed the furniture where I wanted it
Considerate and careful
Excellent communication through emails, texts and the tracking link. Also a phone call from the team to check the suitability of our driveway.
Was a great experience both men were
Was a great experience both men were
On the ball would recommend to all
Hottest day of the year and the guys…
Hottest day of the year and the guys couldn't have been nicer! Seriously appreciated how hard they worked to make sure that my sofa got in and fit where I wanted it.
Excellent Serive.
The company kept me updated on the delivery schedule and gave me a two hour window on the day for the actual delivery.
The delivery team phoned me 20 minutes prior to arriving and were very helpful and polite.
The guys were lovely
The guys were lovely, polite,professional, happy even during pouring of rain couldn't ask for more absolutely fantastic
Second time Wincanton have delivered to…
Second time Wincanton have delivered to us. Both times the teams were friendly, on time and efficient. Plus great communication.
Polite and friendly delivery staff
Polite and friendly delivery staff. They brought the good to exact room you require it.
Great choice of delivery dates
Great choice of delivery dates, well informed of delivery time, lovely and helpful drivers, would definitely use again!
Fantastic communication great delivery…
Fantastic communication great delivery .. brilliant experience from buying to taking delivery … thank you
My Wlncanton delivery.
The Wlncanton delivery team were friendly, helpful, polite and professional. They carried the boxes into the house and left them where indicated. I was impressed by the excellent text and email communications that I had received from Wincanton about my delivery prior to the date of the delivery.
Unfortunately, due to circumstances beyond their control, the delivery team arrived with my boxes later than the initially scheduled time slot, but I was kept fully informed of the fact that they had been delayed and I was kept fully informed of their progress. The team arrived within the later time slot that had been scheduled. The team leader gave me a courtesy phone call about 15 minutes before they arrived with the delivery. The team were very apologetic for the delay, but as I mentioned, I had been kept fully informed of the revised delivery time slots, so it certainly wasn't an issue as far as I was concerned. Many thanks to Wincanton and to their delivery team for their excellent service.
Sofa delivery
Wincanton kept us updated re. two recent deliveries we had via texts within a two hour window with updates due to any delays. They also included a telephone number in their messages, so you could speak with someone in person as an option. I did this when booking the deliveries and the team were very helpful. We are situated in a small village at the end of Cornwall with incredibly narrow, winding roads. The delivery team navigated these incredibly well, even though it must have been difficult. Both delivery teams were professional, efficient, polite and friendly. I would highly recommend this service.
Appalling service
Appalling service. Firstly the tracking system did not work so we were unable to plan the day. The order was incomplete and no explanation as to why a key part of the delivery was missing. We were not given a further delivery date so are still left without our items. The delivery team did not assemble the components which we had paid for and we are now left in limbo. Absolutely atrocious!
Really nice delivery chaps
Really nice delivery chaps, did a great job 👍🏼
The guys that delivered my furniture…
The guys that delivered my furniture were amazing. Unpacked everything and set everything in place. Took away the rubbish. Kind and helpful. Best delivery apart John Lewis!
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