Wincanton Reviews 

Really good Communication with customer services when I had a query, and was kept informed from start to finish. Delivery guys let me know a 2 hour window days before and on the day phoned to say how soon they’d be arriving. Very friendly and polite, efficiently delivered large bed to where I asked with no problem at all. Recommended , would definitely use them anytime.

After finding the crack in the esspresso table top we phonedDFS who told us we had to go through customer services . I was told to take a picture of the crack and send it to them I now have to wait 72 hrs for an answer.

Great delivery from the team and great respect given whilst delivering my delivery really happy

The delivery team were courteous, respectful and very professional, a credit to the company.

The guys were just amazing. The difficult access was absolutely no problem
We had organised help but they were so good and totally professional

Pre-delivery info good. 4 man team were booked to deliver two heavy sofabeds; only 2 arrived. I had to assist. At 70 I am not as strong as I used to be. We struggled.
A stressful experience.

Both delivery drivers were very good, polite, friendly and professional. Could not fault them

Excellent, professional and considerate. Good communication, on time.

Kept informed of my delivery every step of the way. Phone call to say they were close by. Helpful professionals gentleman who went above and beyond

We have the easiest to access property, ground floor, 20 steps to the bedroom to deliver and assemble the bed. Giving the attitude and threating to take the bed back if we do not remove a non-slippery carpet protection for them to walk over! We have works going on in the property and no builder carrying much heavier stuff had any issues! In fact, quite the opposite.
Had to remove it for these snowflakes meaning now have to buy and lay a new protection.
Extremely rude and arrogant, even telling my husband to leave the room when he came in to check the work half through as they 'are not done yet'...
Not the retailer fault (West Elm) but surely they can find some other company with the better integrity and attitude. Not a rocket science is it..?
Avoid

Regular correct updates and goods were delivered as promised with the time frame. The driver was in contact prior to delivery as I requested advance notice. All exceptional service. Faultless thank you - it is rare these days to receive such a quality service.

Thorough !!
An amazing couple of guys who delivered rapidly and put my furniture where applicable I would highly recommend this company and its staff☺️ 5 stars 🌟 🌟 🌟 🌟 🌟 thank you 🤩

A big thanks to Matt & Stephen for bringing our new bed and taking it to the bedroom for us! Excellent delivery, very professional and just all round nice guys!

Lovely polite delivery men , made conversation and arrived well on time

Top team! The two lads who delivered my bed were super friendly, professional and just awesome. The had quite a job on their hands as I live 4 floors up and there is no lift but they handled it like a pro and were very polite. The communication was great and they called 10 minutes before they arrived giving me some time to make sure the doorway was free.

Delivery expected today between 13.30-15.30. Took the day off work to be home. No communication at all from the company. Called at 17.00 to find out if delivery was coming, and they said yes, just running behind. Get a call back at 6 to say it's not coming due to road closures (none anywhere near where I live). Said they will redeliver at some point in the future but had no idea when. Terrible customer service, would expect at least some form of communication to say they were having issues but nothing at all from them until I called to chase.

The communication before delivery was good. I received an email with the date and time, as well as a text reminder beforehand. However, on the day of delivery I was notified by text that, due to unforeseen circumstances, the delivery would be later than expected. I contacted the WhatsApp support number to ask for an updated time, but they weren’t able to provide an estimate. This left us unsure of when the delivery would arrive, and we didn’t want to leave the house in case we missed the promised 30-minute call before arrival.
In the end, we did receive the call, and the delivery team were friendly, apologetic about the delay, and brought the item straight into the living room.
Overall, the delivery was completed successfully, but the lack of clear updates on the day made the experience more stressful than it needed to be.

Unfortunately the delivery guy made grumpy comments about waiting for me to answer the door. I heard these via the ring doorbell and was disappointed that this was the case. I answered the door as soon as I heard the doorbell but am moving slower because I’m 9months pregnant and it was 7am. Disappointing.