Our bed was installed today by Dean & Jibreel they were superb, so helpful and full of customer care a credit to Willowbrook Called to confirm delivery time which was lovely. We are so happy with ou... See more
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Review summary
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Reviews shaping this summary
The salesman was extremely professional and friendly…every question we asked - he answered fully and gave us lots of choices and options to guide us through our bed purchase. He also did a full demons... See more
Company replied
It was simon who visited and demonstrated the rise recliner chair and searched for thevbest possible deal for me. The quality of thebproduct following the demonstration is honestly second ro jone. I... See more
Company replied
Very informative, helpful, and polite service. Rob showed my parents all the available options and answered every question honestly. He wasn’t a pushy salesman at all and gave us genuine advice to hel... See more
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Company details
Written by the company
At Willowbrook, we are in our 26th year of providing innovative mobility solutions ranging from quality British-made Riser Recliner Chairs, Adjustable Beds and Bath Lifts that really do make a difference to people’s lives. Unlike many other providers, we are proud to be able to handcraft your electric chair or electric bed in our very own UK Factory. We are leaders in our field thanks to extensive investment in the best equipment and materials, our high levels of customer service and quality mobility products. We are here to improve your independence and lifestyle in and out of your home.
Contact info
Mercury House, WR9 0QH, Droitwich, United Kingdom
- 0800 854 330
- sales@willowbrook.co.uk
- www.willowbrook.co.uk
4.6
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Very friendly and informative
Very friendly and informative. Gave us lots of opportunities to try the bed.
28 February 2026
Unprompted review
Reply from Willowbrook
We’re pleased to hear that you found the team friendly and informative, and that you had plenty of opportunities to try the bed. Making sure you feel confident and comfortable is always our priority.
If you need anything else, we’re here to help.
Thank you for choosing Willowbrook.
Good night's sleep huh???
The bed is very comfortable and being able to raise legs and head can help quite a lot After a couple of weeks I find that I am sweating quite alot and walking into my bedroom I am forgetting myself and sitting on the bed and nearly falling through so have gone elsewhere for a firmer bed. Very hot and sweaty in cooler nights. Don't like to think what it would be like in summer. I now have a normal bed....no sinking in it lie flat on top
19 February 2026
Unprompted review
Reply from Willowbrook
Hello Mr Atkinson,
Thank you for your review and we are sorry to hear that you are not satisfied with the guidance supplied.
We have reviewed your account and can find no contact with our customer service department, we are more than happy to assist as much as possible - please do reach out to us.
Kind Regards
Customer Service
Absolutely fabulous
Ionut and Martin were absolutely fantastic. They arrived on time with a lovely smile and a good morning. I offered them coffee and this was accepted and appreciated. The old bed was dismantled and put in the van. They even hoovered the carpet before the new bed was installed. New bed was put in situ and instructions were clear and concise. These guys were extremely friendly and polite. I'd definitely recommend Willowbrook and their staff. From the minute Alex visited us with a home demo, we felt at ease and not pressurised. Thank you to Ionut, Martin and Alex. We'll definitely be recommending Willowbrook and their staff. Thanks agsin
28 February 2026
Unprompted review
Reply from Willowbrook
Thank you for your wonderful review.
We’re delighted to hear how fantastic your experience was with Ionut and Martin. It’s great to know they arrived on time with a friendly greeting, appreciated your hospitality, and took such care in dismantling your old bed—even hoovering the carpet before installing the new one. Their clear instructions, politeness, and friendly approach are exactly what we strive for, and they’ll be thrilled to hear your kind words.
We’re also pleased that Alex made you feel at ease during the home demonstration and never made you feel pressured. Providing a comfortable, supportive experience from start to finish is very important to us.
Thank you again for your kind comments and for recommending Willowbrook and our team.
If you need anything further, we’re always here to help.
Thank you for choosing Willowbrook.
Really disappointed with the aftercare
Really disappointed with the aftercare. Chair was delivered to my Nan on 26th Feb and by that evening the motor failed and its stuck in the air. She now has no chair to sit on and is 99 years old and vulnerable.
The company said they would send an engineer 1 week later (6 days to be exact). They don’t have an emergency response for this occurrence despite their target audience being the elderly and vulnerable. They told me a manager would review the case to see if they can get someone out sooner and no call to update me.
Great sales experience, terrible after sales and that’s where it counts. Avoid.
26 February 2026
Unprompted review
Reply from Willowbrook
Hello Samantha,
Thank you for your review, we are sorry to hear that there has been an issue, we are really keen to help as much as possible to ensure that your grandmothers issue is resolved as quickly as it can be.
Unfortunately there is limited information supplied to trust pilot so we are unable to locate an account, please reach out to our customer service department when you are able.
Kind Regards
Customer Services
Bed installation
Ionut and Mark were both very helpful and left everything clean and tidy. Ionut explained how everything wirks
27 February 2026
Unprompted review
Reply from Willowbrook
We’re pleased to hear that Ionut and Mark were both very helpful and left everything clean and tidy for you. It’s great to know that Ionut also took the time to clearly explain how everything works, ensuring you felt confident with your new setup.
If you need anything else, we’re always here to help.
Thank you for choosing Willowbrook.
Good company
Very easy to contact, very helpful and knowledgeable. Providing a free demonstration of the product and how it works. Very impressed.
26 February 2026
Unprompted review
Reply from Willowbrook
Thank you for your review.
We’re delighted to hear that you found us easy to contact and that our team was both helpful and knowledgeable. It’s great to know the free demonstration helped you understand the product and how it works. We’re thrilled you were impressed with the experience.
If you need anything further, we’re always here to help.
Thank you for choosing Willowbrook.
Excellent product and delivery and…
Excellent product and delivery and instructions were brilliant.
Couldn’t be more satisfied.
27 February 2026
Unprompted review
Reply from Willowbrook
Thank you for your review.
We’re delighted to hear that you’re so pleased with the product and that the delivery and instructions were brilliant. It’s wonderful to know you couldn’t be more satisfied.
If you need anything at all, we’re always here to help.
Thank you for choosing Willowbrook.
Great service of high quality chairs.
All communication was very polite. Demonstration was satisfying and instructive. Fast service from order to delivery. Very amiable delivery and installation crew. On the whole this has been a very pleasurable purchase of high quality chairs.
26 February 2026
Unprompted review
Reply from Willowbrook
Thank you for your lovely review.
We’re delighted to hear that all communication was polite and that you found the demonstration both satisfying and informative. It’s wonderful to know the service from order to delivery was so fast and that our delivery and installation crew were amiable and efficient.
We’re thrilled that your overall experience has been such a pleasurable one and that you’re enjoying your high‑quality chairs.
If you need anything further, we’re always here to help.
Thank you for choosing Willowbrook.
Very happy with new bed and service
Dean and Neil fitted the new bed perfectly, with respect for our property and friendliness. They phoned me 90 minutes in advance of their arrival, as promised.
25 February 2026
Unprompted review
Reply from Willowbrook
We’re delighted to hear that Dean and Neil fitted your new bed perfectly and treated your home with such respect and friendliness. It’s great to know they kept you updated and phoned ahead exactly as promised good communication makes all the difference.
If you need any further assistance, we’re always here to help.
Thank you for choosing Willowbrook.
Made to measure chair
Excellent service and set up everything with my mum
23 February 2026
Unprompted review
Reply from Willowbrook
Thank you for your review.
We’re really pleased to hear that you received excellent service and that everything was set up smoothly with your mum. Ensuring our customers feel comfortable and supported is very important to us.
If you need any further help, we’re always here for you.
Thank you for choosing Willowbrook.
Fitting a new electric bed
We were contacted by phone by Ionut and Mark that they would be with us in about 30 minutes. When they arrived they started right away politely declining the offer of a coffee/Tea.
We left them to carry their work in assembling the new bed and removing the old one, I would say that we were pleased that when they finished, they left the work area clean and tidy, which is not often seen these days.
They explained fully the function of the bed and controls to us both and we were pleased with the effort they put
Would recommend them in any dealings we have with Willowbrook company.
23 February 2026
Unprompted review
Reply from Willowbrook
We’re delighted to hear that Ionut and Mark kept you well informed, phoning ahead with an accurate arrival time. It’s great to know they got straight to work, assembled your new bed efficiently, and removed the old one with care.
We’re especially pleased that they left everything clean and tidy — we agree, that level of respect for the home makes a big difference and we’re glad it stood out to you. It’s wonderful to hear that they explained the bed’s functions clearly to both of you and that their efforts were appreciated.
We’ll be sure to pass along your kind feedback to them.
If you need any further help, we’re always here for you.
Thank you for choosing Willowbrook.
Reply from Willowbrook
Thank you for your review.
We’re pleased to hear that Brad was great in helping you choose your chair. We’ll be sure to pass on your kind feedback to him.
If you need anything further, we’re always here to help.
Thank you for choosing Willowbrook.
Andy and Mike were very helpful
Andy and Mike were very helpful and after putting the bed in place explained how it worked and the instructions in the booklet. I give them 10/10 like all the staff I have dealt with regarding my order. Last night I had the best night's sleep in a while and awakened refreshed and pain free. Thank you.
23 February 2026
Unprompted review
Reply from Willowbrook
Thank you for your wonderful review.
We’re delighted to hear that Andy and Mike were so helpful, taking the time to set up your new bed, explain how everything works, and go through the instructions with you. It’s fantastic to know you’ve had such positive experiences with all the staff involved in your order a 10/10 means a lot to us.
Most importantly, we’re thrilled that you enjoyed your best night’s sleep in a while and woke up feeling refreshed and pain‑free. That’s exactly the difference we hope our beds make.
If you need anything else at all, we’re always here to help.
Thank you for choosing Willowbrook.
Neil & Dean did a great job for us this…
Neil & Dean did a great job for us this morning. Very friendly & excellent humour despite having had to start their day at 5am. Thank you.
24 February 2026
Unprompted review
Reply from Willowbrook
We’re really pleased to hear that Neil and Dean did a great job for you this morning. It’s wonderful to know they were friendly, in excellent spirits, and brought good humour with them even after starting their day at 5am! We’ll be sure to pass on your appreciation.
If you need anything further, we’re always here to help.
Thank you for choosing Willowbrook.
Our bed from Willowbrook was installed…
Our bed from Willowbrook was installed by Chris who gave us a very informative demonstration of the benefits of their adjustable beds. The bed itself was custom made to our specifications and the installation went like a dream. I know my husband will sleep far more comfortably from now on. I would like to thank Willowbrook for their assistance and Chris for being extremely helpful, knowledgeable and polite just what the doctor ordered!!!
23 February 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful review! We’re absolutely delighted to hear that your new Willowbrook bed was installed smoothly and that Chris provided such an informative and helpful demonstration. His knowledge, professionalism and polite manner are qualities we’re very proud of, and it’s lovely to know he made the experience so positive for you.
It’s fantastic that your bed was custom made to your exact specifications and that the installation “went like a dream.” We’re especially pleased to hear that it will help your husband sleep more comfortably that’s exactly the difference we aim to make.
Thank you again for your kind words, and for recognising both the team at Willowbrook and Chris personally. We hope you both enjoy the comfort and support of your new adjustable bed for many years to come!
If you ever need anything in the future, we’re always here to help.
Very Professional Company
From the first enquiry right up to delivery, the whole process was excellent.
The demonstration was carried out in a very professional way, with all questions being answered and order taken.
Delivery was as prompt and the fitters Neil& Dean assembled the bed and explained how to operate it.
Would thoroughly recommend this company to anyone 👌
23 February 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your fantastic review! We’re delighted to hear that your experience was excellent from your very first enquiry right through to delivery. Providing a smooth, clear and supportive service at every stage is really important to us, so it’s wonderful to know this came through.
We’re pleased that the demonstration was carried out professionally, with all your questions fully answered before placing your order. It’s also great to hear that delivery was prompt and that Neil and Dean assembled your bed with care and took the time to explain how everything works.
Your recommendation truly means a lot thank you again for choosing us, and we hope you enjoy your new bed for many years to come! 👌
Bradley came and measured me for my chair.
Bradly came to measure me for a rise and recliner chair. Normally I would not be comfortable with someone unknown to me coming to my home. However, Brad was a fabulous gentleman, he was knowledgable, patient and kind. 100% recommended.
23 February 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful review! We’re delighted to hear that Brad made you feel comfortable and well looked after during his visit. His knowledge, patience, and kindness are qualities we value greatly, and it’s lovely to know they came across so clearly.
We completely understand that welcoming someone new into your home can sometimes feel daunting, so it means a lot to hear that Brad’s professionalism and gentle manner helped put you at ease.
Thank you again for your 100% recommendation it truly means the world to us. If you need anything at all moving forward, we’re always here to help.
Bradley was amazing when he came to help my mum.
Bradley came to see my mum today, and she is usually nervous with people coming to the house due to her disability. Bradley was amazing and he assisted my mum with all of her disability requirements. I'm sure anyone who has Bradley assist them with their chairs would be as pleased as we are.
23 February 2026
Unprompted review
Reply from Willowbrook
Thank you for your great review! We’re delighted to hear that our engineer provided brilliant service and delivered high‑quality work. It’s wonderful to know you found them both friendly and professional — exactly the standard we strive for.
If you ever need anything else, we’re always here to help.
Brilliant engineer
Brilliant engineer - very good work - friendly and professional.
23 February 2026
Unprompted review
Reply from Willowbrook
Thank you for your review.
We’re delighted to hear that our engineer provided brilliant service and was both friendly and professional throughout. We truly appreciate your feedback and will make sure your kind words are passed on.
If you need any further assistance, we’re always here to help.
Thank you for choosing Willowbrook.
Very good service from start to finish
Very good service from start to finish. Chair fully demonstrated before we bought it and again when delivered. Looking forward to some cosy nights snuggled up in my warm heated chair
23 February 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely review! We’re delighted to hear that you received great service from start to finish. It’s wonderful to know the chair was fully demonstrated both before purchase and again on delivery making sure you feel confident and comfortable with your new product is really important to us.
Your new heated chair sounds like the perfect place to enjoy some cosy, relaxing evenings, and we hope it brings you plenty of comfort and warmth.
Thanks again for choosing us we’re always here if you need anything!
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