WTW Reviews 

Absolutely shocking service from this company been waiting 18 months for these to sort out my pension and it’s still ongoing, it’s just excuse after excuse with them I’ve sent everything they need to them, even two recorded letters and emails and they are still saying they have not received my forms honestly this is becoming an absolute joke now, I was diagnosed with prostrate cancer last year my only hope is that this is sorted sooner rather than later because I really wouldn’t want my wife to have to deal with these clowns.
And there generic answer is a joke please contact customer services, what do you think I’ve been doing over the last 18 months. I’ve put today’s date below because this is ongoing

This is not from the named person on the email.
My Name is Alan Keith Williams RG31 6FR

The administration team has been woefully slow in dealing with a few simple requests from my IFA and from Equity regarding my HSBC pension. These were raised in March but it seems they are still no nearer to being answered. Every time I phone up or email it seems to reset the clock and I'm told it will be another 10 working days. The people on the helpdesk don't seem to have the right information to hand and have to refer everything to the admin team. Then there just seems to be a void with no updates or information being provided.

Super helpful as usual. Tommy was able to answer all my questions quickly, and pass on to the right team my more detailed requests.

great service :0)

Was promised a transfer quote on 10 April. This was not received so I phoned on 27 April and was told it would be emailed within 48 hrs. Not received. Just spoke to WTW again and now being told this takes 5 - 10 working days. Another absolute mess from WTW who are completely useless. Really scary that they are managing my pension.

Once I found the chat help on the web-site, things ran a lot smoother than bouncing emails back and forth and waiting a few days.
Teddy was quick and helpful on the chat.
My advice would be to use chat option instead of phoning or emailing where possible.

Incredibly poor service. Emails go ignored for days and often not answered at all. Everybody blaming someone else for the many c**k ups ! Only deal with WTW if they are the last company on earth ! Personally I'd never have any dealings with them at all !! How do I award no stars ?

Quick response (no real waiting time) and efficient treatment of my request from Amelia.

Tommy was very efficient and dealt with my request in a timely manner.

Spoke to Calum re a transfer out. He made the request smooth and easy. Credit to the business.

Calum was really helpful and quickly escalated my issue of not being able to access on of my statements. He also arranged for a copy to be sent to me via email in the meantime.

One star is generous. Absolutely terrible service. Old fashioned processes and no clue what they are doing, still haven’t resolved my pension transfer we are in month 7 of constant waiting, chasing and complaining. They will never call you back, respond to your emails and frequently cut you off during calls. Please avoid.

Spoke to Amelia today who was a great help today and answered all of my questions.

Daniel on this Webchat was v helpful. I had been getting NO replies by email but he was able to confirm that the Company HR dept had sent in the formal advice that I was leaving the Company via redundancy and early retirement AND was Deferring my pension. WTW records indeed showed that....This gave me the necessary comfort that WTW had all the details . So big thanks to DANIEL. thanks Gordon

Extremely slow response times. No communication to emails sent. Promises to reply broken. My wife and I both had small pensions administered by WTW. It takes months for them to pay out, in fact my wife is still waiting 9 months after reaching her pension due date. Dreadful service!

Dealt with Lucy’s today who was very helpful and sorted my issue.

Jak helped me successfully navigate to the information I was looking for. Super quick and efficient service - thank you!

Lucas was a excellent help and sorted my need quickly and efficiently

I used the web chat for an enquiry about a transfer value. Leo was very helpful and polite and answered my query very efficiently. Thank you Leo.

Went onto the site to run a pension quote. System was not able to do this. Was fobbed off by one chat helper to 'reset my system'. After this failed second, Calum, was very helpful and took my details to manually run the quote. Will get in 5-10 days.