We were lucky to have Aidan take us through the store to answer all of our questions about our renovation plans. He gave us excellent advice and what to avoid going forward. He has a wonderful manner... See more
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A cancelled order within hour of order (different product re ordered) original order got delivered despite cancellation. Then had take 2-3 weeks to get collected. still not done as of today. still wai... See more
Company replied
Kirti & Hannah helped to order bathroom tiles that were not all in stock. They called up local nearby stores to check the availability and reserved the remaining tiles required. Additionally Ben... See more
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Outstanding customer service from Leo at the Watford branch. From the moment we arrived, he greeted us warmly, offered assistance, helped us locate the paint colour we needed, and even carried the ite... See more
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Company details
About Wickes - Watford
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Otterspool Way, Watford, Hertfordshire, WD25 8HL, United Kingdom
- +441923225554
4.6
Excellent
196 reviews
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This company invites their customers to review, whether positive or negative
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Hannah at Garston Wickes was very…
Hannah at Garston Wickes was very friendly, quick and efficient, very happy with the service
26 January 2025
Unprompted review
Reply from Wickes - Watford
Hi Harry, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Hannah. -AH
Really quick Click & Collect service…
Really quick Click & Collect service from Wickes. Ordered a doorbell for my mum at 4pm and it was ready to collect at 4:10pm. I went there at 4:35pm and had picked it up by 4:40pm. Very impressed! Thanks Hannah for getting it ready so quickly!
14 January 2025
Unprompted review
Reply from Wickes - Watford
Hi Samuel, thanks for taking the time to share this feedback, we are pleased to hear that your click and collect was ready and waiting within 10 minutes, we appreciate you taking the time to let us know. RD
Found what I needed and was greeted by…
Found what I needed and was greeted by Hannah at that till a loverly young lady and a credit to the store
14 January 2025
Unprompted review
Reply from Wickes - Watford
Hi Roy, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Hannah in our store and that they provided you with useful advice. -AH
Amy Laura Tang Design Consultant
Amy Laura Tang Design Consultant, formerly from the Watford Branch .
We had our kitchen designed by Amy. She demonstrated professional Customer Service all the way. In fact , whilst her colleagues from the customer service failed us, not only did she design our kitchen perfectly, she coordinated and ironed out any queries that we had. What an amazing employee! We were so happy to have had her appointed to our project. Thank you Amy!
6 August 2024
Unprompted review
Reply from Wickes - Watford
Hi Lesley, thanks for taking the time to share this feedback, we are pleased to hear that Amy provided you with an excellent service and resolved issues quickly, we appreciate you taking the time to let us know. RD
It was my lucky day when I met up with…
It was my lucky day when I met up with Tom Collins at Wickes, Watford. He meticulously planned a kitchen and 2 bathrooms for me. I loved the new navy kitchen I chose with the beautiful worktop. The bathrooms were well planned. The fitters, Softwood Beech, fitted everything to perfection. Wickes and Softwood Beech are a winning team! I am over the moon with all that Tom Collins planned.
28 December 2024
Unprompted review
Reply from Wickes - Watford
Hi Ruth Jo Marlowe,
Thank you for taking the time to share your positive experience with us, I'm glad to learn Tom Collins was able to provide you with an excellent service. - SF
I ordered a replacement kitchen base…
I ordered a replacement kitchen base unit on 20th Nov with a design consultant. A week had lapsed since and no news on delivery. Tried to contact “customer service” several times as requested by Watford branch and my calls are keep disconnected after a long wait. Frustrating.
25 November 2024
Unprompted review
Reply from Wickes - Watford
Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD
I ordered a kitchen at watford store…
I ordered a kitchen at watford store with designer then decided to cancel as I could not find a fitter to take on flat packed units. I have waited 2 weeks now for a refund as I paid up front. They are blaming it on IT issues. That was one week ago. Still I have no refund and needing the money to pay for magnet kitchens. I have now lost the discount from magnets and now will only get 50% discount rather than 83% they offered me if I ordered and placed a deposit by 13 th November
Would never go to wickes again I am extremely unhappy with there refund delay
5 November 2024
Unprompted review
Reply from Wickes - Watford
Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD
I regularly visit Wicks
I regularly visit Wicks - Watford and have always received extremely helpful advice and service from all the staff, but particularly Gordon who has helped me recently.
2 November 2024
Unprompted review
Reply from Wickes - Watford
Hi Jil, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Delighted with new kitchen
Our new kitchen has just been completed and we are delighted with it. Our designer Amy listened to what our requirements were, she was informative and did a great job with the design. She kept in-touch throughout the process and was quick to reply to any queries we had. James the kitchen fitter has a good eye for detail and did a great job on the installation. All in all a good experience. Thank you.
29 October 2024
Unprompted review
Reply from Wickes - Watford
Hi Stephen,
Thank you for leaving a lovely review. We are happy to hear that Amy and James were able to deliver an excellent service - SW
Despite making comments of complaint…
Despite making comments of complaint and supplying personal details to tne company, they don't bother to communicate or find out what the issue is. Beware, if things go wrong they aren't bothered!
24 October 2024
Unprompted review
Great customer service
Great customer service, very helpful and even found me some extra locks.
Thank you Hannah.
11 October 2024
Unprompted review
Reply from Wickes - Watford
Hey Rich, thanks for your five-star review, and I'm delighted that you enjoyed the service from Hannah in our Watford store! - Dylan
We have very lovely service from Sara…
We have very lovely service from Sara Imaria they remember you from shopping before and it makes it that much better and friendly
Thank you
Roger Howard
6 October 2024
Unprompted review
Reply from Wickes - Watford
Hi Roger, thanks for taking the time to share this feedback, we are pleased to hear that you received a lovely service from Sara, we appreciate you taking the time to let us know. RD
Incredible service from Sara and Maria…
Incredible service from Sara and Maria over the years, very friendly and approachable!
27 September 2024
Unprompted review
Reply from Wickes - Watford
Hey Jake, thanks for your five-star review, and I'm happy that Sara and Maria were very friendly and approachable in our Watford store! - Dylan
Excellent service from Amy in the…
Excellent service from Amy in the kitchen showroom. She listened to what we needed and gave us all the information quickly to help us make our decision. No pressure or upselling tactics, just very good customer service. Highly recommend.
27 September 2024
Unprompted review
Reply from Wickes - Watford
Hi, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Amy and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Maria & Sara very helpful any time I…
Maria & Sara very helpful any time I visit the store. A credit to Wicks
26 September 2024
Unprompted review
Reply from Wickes - Watford
Hi, Brian. Thank you for taking the time to share your review with us. I'm happy to see that, Maria and Sara, are always helpful when visiting our Wickes store. Thank you again for your kind feedback. - Scott H
Maria always very helpful and polite
Maria always very helpful and polite
24 September 2024
Unprompted review
Reply from Wickes - Watford
Hey Rob, thanks for your five-star review, and I'm glad that Maria is always helpful and polite! - Dylan
We were served by Hannah at Watford…YES
We were served by Hannah at Watford branch. She was so courteous and helpful with our purchase. We were very impressed by her willingness and professionalism to help us get our products. Would gladly shop again at this branch. Great Wickes.
22 September 2024
Unprompted review
Reply from Wickes - Watford
Hi, Brian. Thank you for taking the time to share your review. I'm really happy to see that, Hannah, was professional and helpful in store. Thank you again for your kind feedback. - Scott H
Tom was brilliant
Fantastic experience in Watford
Big thanks to Tom who was helpful knowledgeable and all round brilliant.
He is a credit to the store
Many thanks again!
11 September 2024
Unprompted review
Reply from Wickes - Watford
Hi, Adam. Thank you for taking the time to share your review with us. I'm really pleased to see that, Tom, was helpful and knowledgeable when visiting our store. Thank you again for your kind feedback. - Scott H
Good store
Good store, quick with getting click and collect orders ready. Was served by Hannah today, very friendly and professional.
22 September 2024
Unprompted review
Reply from Wickes - Watford
Hi, Karl. Thank you for taking the time to share your review with us. I'm really pleased to see that, Hannah, was friendly and professional when going to pick up for click and collect order. Thank you again for your kind feedback. - Scott H
Was served by Hannah today in Wickes
Was served by Hannah today in Wickes , very polite and nice and friendly. A nice change and great service 😊
22 September 2024
Unprompted review
Reply from Wickes - Watford
Hi, Paul. Thank you for taking the time to share your review with us. I'm happy to see that, Hannah, was polite and friendly, offering great customer service. Thank you again for your valuable feedback. - Scott H
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