What a wonderful welcome from all the staff at Wickes, Saffron Walden. Extremely helpful with our paint mixing and even when we were concerned about the slight difference in expected colour, offered... See more
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Location
Switch locationElizabeth Way , Ashdon Road, CB10 2BL Saffron Walden, GB
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I love this new Wickes store, very clean and well-thought-out use of space. I was served by Sally today, who was very friendly and helpful. Hoped to get some topsoil today, but sold out till Wednesd... See more
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I been in the new Saffron Walden wickes many times and everyone seem very friendly and very helpful so thanks to sally mollie Paul jenni and we can't forget Lawrence great name and everyon... See more
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Sally was very helpful , bubbly and respectful a lovely refreshing change to receive good customer service well done .store is set out amazing so easy to find each product .
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Company details
About Wickes - Saffron Walden
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Elizabeth Way , Ashdon Road, CB10 2BL, Saffron Walden, United Kingdom
4.7
Excellent
33 reviews
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I was helped by Jenni to decide what I…
I was helped by Jenni to decide what I needed to lay my flooring and helped carry it all out and load into my car wonderfull service
3 October 2026
Unprompted review
Reply from Wickes - Saffron Walden
Hi John. Thank you for taking the time to share your review with us. We are really pleased to hear that Jenni was able to assist you with choosing your flooring supplies and helped load everything into your vehicle. We truly appreciate your wonderful feedback. - Andrew
I been in the new Saffron Walden…
I been in the new Saffron Walden wickes many times and everyone seem very friendly and very helpful so thanks to sally mollie Paul jenni and we can't forget Lawrence great name and everyone else keep up the good work 👍
6 October 2026
Unprompted review
Reply from Wickes - Saffron Walden
Hi Lawrence. We are so pleased to hear about your fantastic experiences at our new store! It is wonderful to know that our team members have been consistently friendly and helpful during your visits. We truly appreciate your kind feedback and support. - Andrew
Excellent new store.
Excellent new store.
Extremely helpful staff (especially Phil).
So pleased to have Wickes in Saffron Walden.
5 October 2026
Unprompted review
Reply from Wickes - Saffron Walden
Hello Jenny, We are so pleased to hear that you are enjoying our new location and that Phil provided such extremely helpful service during your visit. We truly appreciate your kind feedback and look forward to welcoming you back soon. -JG
Great service!
Very helpful, great service with a smile - will certainly return. Thanks Sally!
5 October 2026
Unprompted review
Reply from Wickes - Saffron Walden
Hi Peter. We are so pleased to hear that you received such helpful and friendly assistance from Sally during your visit. We truly appreciate your kind words and look forward to welcoming you back again soon. - Andrew
Sally was very helpful
Sally was very helpful , bubbly and respectful a lovely refreshing change to receive good customer service well done .store is set out amazing so easy to find each product .
5 October 2026
Unprompted review
Reply from Wickes - Saffron Walden
We are so pleased to hear about your fantastic shopping experience! It is wonderful to know that you received such friendly and attentive service from Sally, and that you found our store layout so clear and easy to navigate. Thank you for taking the time to share your lovely feedback with us. -AK
First time in this new store in saffron…
First time in this new store in saffron Walden. I have been in many Wickes stores. But this is the best so far.all the staff very pleasant and Sally on the till was very good. Will be going back soon 👍
3 October 2026
Unprompted review
Reply from Wickes - Saffron Walden
Hi Andrew. We are so pleased to hear that your visit to our new location in Saffron Walden was your best experience yet. It is wonderful to know that Sally was so pleasant and provided such excellent service at checkout. We truly appreciate your kind feedback and look forward to welcoming you back again soon. - Andrew
The duty manager Matt was extremely…
The duty manager Matt was extremely helpful, helping me to locate my purchases and carry them to the car. I could not get the app working, he helped me set it up- excellent customer service!
3 October 2026
Unprompted review
Reply from Wickes - Saffron Walden
We're so pleased to hear about your positive experience! It's wonderful to know that Matt provided excellent customer service by assisting with your items, loading them into your vehicle, and helping you set up the app. Thank you so much for taking the time to share your kind feedback. -AK
So helpful
Popped in to look at gardening stuff. Bought a couple of things. I have to say that I have been into many DIY shops in the area and so often the experience is poor. No interest in the customer.
Wickes in Saffron Walden was a breath of fresh air! Friendly staff who are genuinely happy to help. I have to single out Sally on the check out. She was professional and welcoming to me. And what a lovely smile! Thank you
2 October 2026
Unprompted review
Reply from Wickes - Saffron Walden
We are so pleased to hear that you had such a refreshing experience at our store. It is wonderful to know that our team was so welcoming and that you received such friendly, attentive service at the checkout. We truly appreciate you taking the time to share your kind feedback. -AK
First time visit to our new Wickes…
First time visit to our new Wickes store in Saffron Walden.
Great store and a good selection of products, Happy to find lawn care products.
Served by Sally, who was lovely, friendly and helpful.
Thankyou
3 October 2026
Unprompted review
Reply from Wickes - Saffron Walden
We are so pleased to hear about your fantastic first visit to our new store! It is wonderful that you found a great selection of lawn care items and received such friendly, helpful service at the checkout from Sally. We truly appreciate your kind feedback and look forward to welcoming you back again soon. -AK
Wickes in Saffron Walden staff and shop
Went into the new Wickes in Saffron Walden. Wonderful to see a Wickes closer to home. Sally, the lass behind the counter, was a tremendous help. So good to be greeted by a smiling face. Great shop and great service.
30 September 2026
Unprompted review
Reply from Wickes - Saffron Walden
Hi Valerie. We're so pleased to hear about your fantastic experience at our new store! It's wonderful that you found it closer to home and that Sally provided such tremendous help and a smiling greeting. We truly appreciate your kind feedback. - Andrew
The new Saffron Walden store is bright…
The new Saffron Walden store is bright and airy, well stocked and the staff are very friendly and helpful
30 September 2026
Unprompted review
Reply from Wickes - Saffron Walden
Hi Julie. We're so pleased to hear that you found our new Saffron Walden store bright and airy, and that it was well-stocked. It's wonderful to know that our staff were friendly and helpful during your visit. - Andrew
Excellent service/ quality products
Excellent service. Jean in particular is extremely helpful. Loaded our car up for us with your fantastic topsoil. Bought one bag and just had to go back for another 4!! Thought it was going to be a struggle getting it in the car, but Jean did it all for us. My husband is disabled so it’s often difficult to buy products. Looking forward to my next visit!!! Thanks again Jean.
30 September 2026
Unprompted review
Reply from Wickes - Saffron Walden
Hi, Louise. Thank you for taking the time to share your review with us. We're delighted to hear that Jean provided such excellent service, helping load your topsoil and making the whole experience easier for you and your husband. We look forward to welcoming you both back again soon! - Scott H
Excellent service
What a wonderful welcome from all the staff at Wickes, Saffron Walden. Extremely helpful with our paint mixing and even when we were concerned about the slight difference in expected colour, offered a solution. Big shout out to Matt and his female colleague (apologies, didn't catch their name), who both gave us time despite the store being busy. We will be going back for sure for our future DIY projects.
30 September 2026
Unprompted review
Reply from Wickes - Saffron Walden
Hello, We are absolutely delighted to hear about your wonderful experience with our team. It's fantastic that our colleagues were extremely helpful with your paint mixing and offered a solution when you had concerns. We truly appreciate you recognizing their efforts, even during a busy period. We look forward to assisting you with your future DIY projects! - FC
I came in with my toddler and bought a…
I came in with my toddler and bought a ladder and wood. Team were super helpful, and amazing service. Really nice people (I think it was Reece, sorry if I got that wrong) helped me to the car carrying wood.
I spend hundreds a pounds a month on DIY kit and tool. Will be coming back.
Give them all a raise.
26 September 2026
Unprompted review
Reply from Wickes - Saffron Walden
Hi Adam, We're so pleased to hear about your fantastic experience! It's wonderful that Reece was so helpful, providing amazing service and even assisting you with loading your purchases. We truly appreciate your kind feedback and look forward to your next visit! - Sean
I love this new Wickes store
I love this new Wickes store, very clean and well-thought-out use of space. I was served by Sally today, who was very friendly and helpful.
Hoped to get some topsoil today, but sold out till Wednesday, needed for lawn repair.
Only one small negative: despite the area where the fork-lift truck was working being well-barriered off (I looked), there was an annoying recorded warning announcement that seemed to be played virtually every minute, which I found very off-putting. A friend who visited the other day commented on it too.... could there maybe be lit-up notices near the barriers instead as it did disturb the peace, or an obvious visual warning sign when one walks into the store?
28 September 2026
Unprompted review
Reply from Wickes - Saffron Walden
Hi Liz. Thank you for your wonderful feedback on our new store and for highlighting the excellent service you received. We're sorry to hear about the topsoil being out of stock and the disturbance caused by the recorded warning announcements. We appreciate you bringing this to our attention and will certainly look into your suggestion for alternative visual warnings. - Andrew
Easy to locate my product in the new…saffron Walden store
Easy to locate my product in the new Saffron Walden store. Very clean and well though out. A big improvement on the old homebase it replaced. Despite utilizing the same building, they managed to maximise the space and added a second floor display area. I will definitely use it again👍
26 September 2026
Unprompted review
Reply from Wickes - Saffron Walden
Hello Martin, We are so pleased to hear about your positive experience at our new store! It's wonderful that you found it clean, well thought out, and that we managed to maximize the space. We truly appreciate your kind feedback and look forward to welcoming you back. - FC
Sally was amazing
Sally was amazing! She is knowledgeable about the product and very welcoming. Enjoyed the visit
28 September 2026
Unprompted review
Reply from Wickes - Saffron Walden
Hi, Alicia. Thank you for taking the time to share your review with us. We're really pleased to see that Sally, was friendly, welcoming and knowledgeable during your visit. Thank you again for your kind feedback. - Scott H
Incredible service
I don’t usually take the time to leave online reviews. But after today’s visit to Wicks saffron Walden, I needed to. A young man called Shay was amazing - he had the best customer service etiquette and impeccably polite and well mannered. He’s a young chap, early on in his working career, he’s going to go far! A real credit to Wicks (and him mum!!). Thank you Shay, for your amazing service!
26 September 2026
Unprompted review
Reply from Wickes - Saffron Walden
Hello Charlotte, We are so pleased to hear about your fantastic experience! It's wonderful that Shay provided such excellent service and made such a positive impression. We truly appreciate your kind feedback. -JG
Went to the saffron Walden store today…
Went to the saffron Walden store today store looks amazing. Was served by a polite young chap called Ashley. He was very helpful and asset to the store.
26 September 2026
Unprompted review
Reply from Wickes - Saffron Walden
Hello Keely, We're so pleased to hear about your positive experience at our Saffron Walden store. It's wonderful to know that Ashley was very helpful and a true asset. -JG
Great new store with great customer…
Great new store with great customer service.
19 September 2026
Unprompted review
Reply from Wickes - Saffron Walden
Hello Roger, Thank you for your wonderful five-star review! We are so pleased to hear that you enjoyed our new store and experienced great customer service. We truly appreciate your kind feedback. -JG
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