We were struggling to find a bracket in the Ruislip Wickes store when AJ suddenly came to our rescue! He was incredibly helpful, friendly and saved us so much time. Excellent customer service – thank... See more
Company replied
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Super customer care from AJ. I’ve just collected my click and collect paint from Wickes South Ruislip and AJ was very helpful. He put in a lot of effort to find the paint I had ordered. The extra effo... See more
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AJ. He has not only got knowledge of pretty much everything in the store he has a great sense of humour and always goes out of his way to make sure I find exactly what I need for whatever crazy proje... See more
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Really easy to make appointment , Very prompt coming to the house to measure up . Curtesy phone call reminder re store follow up and concerns or changes to design we met with professionalism and gr... See more
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Company details
About Wickes - Ruislip
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Victoria Road, Ruislip, Middlesex, HA4 0QB, United Kingdom
- +442084227090
4.5
Excellent
91 reviews
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Lady who served me was not only…
Lady who served me was not only proactive but very professional, helpful and went out of the way where others avoided. Great presence of mind and has managerial Skills.
8 November 2024
Unprompted review
Reply from Wickes - Ruislip
Hi There, thanks for taking the time to share this feedback. RD
Absent minded staff member
A lazy member of staff couldn’t be bothered to check to make sure all fixings were in the packaging even after I asking twice I was reassured everything was there. Very annoyed.
3 November 2024
Unprompted review
Reply from Wickes - Ruislip
Hi Keith,
Thank you for taking the time to leave your review. We are truly sorry to hear about the issues you have experienced regarding the poor service you received. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB
Having systems which don't work.Click & collect/delivered to ones vehicle
Having systems which don't work.
Mainly click and collect where the items are meant to be delivered to ones vehicle.
Not the first time I have been let down
1 November 2024
Unprompted review
Reply from Wickes - Ruislip
Hi Vijay,
Thank you for taking the time to leave your review. We are truly sorry to hear about the issues you have experienced. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB
Helpful staff
Rukhi very efficient and helpful with a click and collect return
26 October 2024
Unprompted review
Reply from Wickes - Ruislip
Hi NeilR,
Thank you for taking the time to share your positive experience with us, I'm glad to learn rukhi was able to provide you with an excellent service. - SF
Exceptional service
I was picking up some compost in 75litre bags, which I realised I couldn’t carry
I went in to the store and approached an employee, Mario I think he was called. He helped me pay at the till and then put the 2 bags in to my car, exceptional service very impressed in this day and age where you normally have to do everything yourself
7 October 2024
Unprompted review
Reply from Wickes - Ruislip
Hi Ajita, thanks for taking the time to share this feedback, we are pleased to hear that Mario was able to help you out to load your car with the compost, we appreciate you taking the time to let us know. RD
Reply from Wickes - Ruislip
Hi There, thanks for taking the time to share this feedback. RD
Fund staff helpful and received fast…
Fund staff helpful and received fast service also
23 August 2024
Unprompted review
Reply from Wickes - Ruislip
Hi There, thanks for taking the time to share this feedback. RD
New fitted kitchen
Jasvinder Pattar from Wicks Kitchen and Bathroom Customer Services had been absolutely wonderful! She helped with the planning of my son's new fitted kitchen, the pricing and also with the finance loan. I would highly recommend her for her expertise!
21 May 2024
Unprompted review
Reply from Wickes - Ruislip
Hi Sarah, thanks for taking the time to share this feedback, we are pleased to hear that Jasvinder has been wonderful, we appreciate you taking the time to let us know. RD
Return a product without a receipt but bank statement to prove the product was purchased.
Hi Dylan
I have provided the requested information to Wickes customer relations team 3 times, yet they have failed to respond to my complaint. Their team takes an excessively long time and repeatedly asks for the same information, which seems to be a tactic to make customers give up and forget their complaints. This level of service is very disappointing from such a company. Please be cautious when considering a purchase from Wickes.
31 May 2024
Unprompted review
Reply from Wickes - Ruislip
Hey there, thanks for your review, and I'm deeply sorry to learn of your situation. I can see your issues are being dealt with by our customer relations team and hey will be in touch as soon as they can. - Dylan
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