Went to the Maidstone branch and was helped by Jim - I'm not a professional or even an experianced DIYer but Jim helped me through with a smile. Made it a lot less stressful.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just wanted to give a big shoutout to Jim on the tills at Wickes Maidstone! He was so lovely, friendly and chatty, and genuinely made my day a little brighter. Such a kind and welcoming person, and it... See more
Company replied
Purchased a kitchen from Wickes and the service was amazing from start to finish. Abbie was there every step of the way and went above and beyond - she really couldn’t have been any more helpful if sh... See more
Company replied
Matt Nowotny was absolutely first class. Extremely knowledgeable, patient and efficient. Helped at every stage, went above and beyond, Thanks Matt the kitchen is great. Billy and Dandy.
Company replied
Company details
About Wickes - Maidstone
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
St Peters Street, Maidstone, Kent, ME16 0SN, United Kingdom
- +441622690346
4.8
Excellent
270 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jim is a legend
Jim assisted me working out what I needed in ordee to paint my front door, as a novice DIY'er I had no idea what I needed to do a decent job. Jim spent time going through the options, despite being busy himself he really went out of his way to help. Thank you so much!
9 September 2026
Unprompted review
Reply from Wickes - Maidstone
Thank you for taking the time to share your positive experience. We're delighted to hear that Jim was able to assist you with your DIY project and provide such valuable advice. We appreciate your kind feedback. -AK
Excellent Customer Service
Wickes Maidstone
We went to buy our son in law his first toolbox for his new home, Jim was so helpful and kind and deserves a special mention! Thank you Jim for excellent customer service!
16 September 2026
Unprompted review
Reply from Wickes - Maidstone
We're so pleased to hear about your positive experience at our store! It's wonderful that Jim was able to assist you efficiently, making your visit quick and easy. Thank you for your kind feedback. -AK
Jim helped out with an exchange of…
Jim helped out with an exchange of goods, really friendly and helpful, thanks Jim!
14 September 2026
Unprompted review
Reply from Wickes - Maidstone
Hi Mark, We're so pleased to hear that Jim was friendly and helpful with your exchange of goods. We truly appreciate your kind words. - Sean
Fantastic kitchen and amazing staff - Maidstone store
Purchased a kitchen from Wickes and the service was amazing from start to finish. Abbie was there every step of the way and went above and beyond - she really couldn’t have been any more helpful if she tried. I would most definitely recommend her as a fantastic Kitchen sales person who has the customers best interest at heart at all time. Thank you Abbie Dunnill-Newspn - you’re a true star! Customer services were also absolutely amazing too. Kerrie Llufrio
30 June 2026
Unprompted review
Reply from Wickes - Maidstone
We are absolutely thrilled to hear about your fantastic experience with your new kitchen! It's wonderful that Abbie provided such amazing service from start to finish, going above and beyond to ensure your satisfaction. We are delighted that you found them to be a true star, always having your best interests at heart. -AK
I went to Wickes to buy 3 bags of…
I went to Wickes to buy 3 bags of compost. Did not realise that they would be so heavy I managed to pull them onto the trolley but knew thst I would nit be able to lift them into my car. At the checkout I asked the cashier Jim if there was anyone that could help me. He called a female member of staff to cover the till and he helped me out the compost. Thank you Jim
14 September 2026
Unprompted review
Reply from Wickes - Maidstone
We're glad to hear Jim was able to assist you with your compost purchase. We understand that some items can be heavy, and we're always happy to help our customers. Thank you for sharing your positive experience with us. -AK
Really professional and helpful service…
Really professional and helpful service by staff member Jim.
14 September 2026
Unprompted review
Reply from Wickes - Maidstone
Hi Martine, We're so pleased to hear that Jim provided such professional and helpful service. We truly appreciate your kind words! - Sean
Jim's service at checkout was first…
Jim's service at checkout was first class.
14 September 2026
Unprompted review
Reply from Wickes - Maidstone
Hi GJ, We're glad to hear about the excellent service you received at checkout. We appreciate your positive feedback. - Sean
Served by Jim at the till
Served by Jim at the till. Very helpful and informative of the current offers in store. Asked him a question about a product I was buying which he assisted with. 👍
14 September 2026
Unprompted review
Reply from Wickes - Maidstone
Thank you for taking the time to share your positive experience with us. We're really pleased to hear that Jim was very helpful and informative regarding current offers and assisted with your product question. -AK
Bought two worktops
Bought two worktops, order number 703306203. Arrived damaged, and the quality of the worktops are poor as scratch easily. I don’t recommend and wouldn’t buy again. Am awaiting a response from wickes.
11 September 2026
Unprompted review
Reply from Wickes - Maidstone
Hi, Jan. Thank you for taking the time to share your review with us. I'm really sorry to learn that your worktops arrived damaged. I've sent you a request for more information, so I can look into this for you. Thank you again for your feedback. - Scott H
Was in store this week and was assisted…
Was in store this week and was assisted by staff member called Jim. He is an asset to Wickes. Very helpful and knowledgable. Would return to store thanks to his great service. Thank you Jim.
9 September 2026
Unprompted review
Reply from Wickes - Maidstone
Hi, Thank you for taking the time to share your review with us. We're really pleased to see that Jim, was helpful and knowledgeable during your visit. Thank you again for your kind feedback. - Scott H
fantastic customer service by Jim
fantastic customer service by Jim . Thankyou
9 September 2026
Unprompted review
Reply from Wickes - Maidstone
Hi Jim, Thank you for taking the time to share your positive experience with us. We are so pleased to hear that you received fantastic customer service. Your kind words are truly appreciated. - Sean
Thank you Jim for making my experience…
Thank you Jim for making my experience at Wickes smooth. Very informative and supportive! Outstanding customer service.
7 September 2026
Unprompted review
Reply from Wickes - Maidstone
Hi EK, We're so happy to hear that Jim provided you with such a smooth and informative experience. We truly appreciate your kind words. - Sean
Great service
Was buying a few products for home and was served by Jim. He gave us advice on paint, made a refund hassle free and sorted out our customer parking as we went over the time limit. Very friendly staff in general.
2 September 2026
Unprompted review
Reply from Wickes - Maidstone
Hi, James. Thank you for taking the time to share your review with us. We're really pleased to see that, Jim provided great customer service during your visit, giving you great advice regarding paint and making your refund hassle-free. Thank you again for your feedback. - Scott H
Sam at the tills was super helpful
Sam at the tills was super helpful. They are friendly towards both me and my dog and they’re always so positive everytime I go in!
1 September 2026
Unprompted review
Reply from Wickes - Maidstone
Thank you for taking the time to share your review with us. We're really pleased to hear that Sam was so helpful and friendly, making your visits positive! -AK
Superb service and support.
Superb service and support.
Delivery great value and so fast.
Had issue with the product, however, the customer service was outstanding, and resolved quickly, thank you Tracy.
1 September 2026
Unprompted review
Reply from Wickes - Maidstone
Hi, Thank you for taking the time to share your review with us. We're really happy to see that you received great service and support regarding the issue with your product. Thank you again for your kind feedback. - Scott H
Jim on the cashier was really helpful…
Jim on the cashier was really helpful and a lovely person, nice to see.
31 August 2026
Unprompted review
Reply from Wickes - Maidstone
Hi Paula,
It's great to know Jim was really helpful and lovely. We appreciate your kind words and feedback! -Ellysse
We were served by Jim
We were served by Jim, what a happy, knowledgeable man, who couldn't do enough for us. I was going to buy the product online, but because of Jim, I bought in store and walked out glad that I did.
19 July 2026
Unprompted review
Reply from Wickes - Maidstone
Hi Robert,
We're delighted to hear about your positive experience with Jim. It's wonderful that they were so knowledgeable and helpful, making your in-store purchase a great one. Thank you for sharing your feedback. -Ellysse
Very friendly helpful staff
Jim at the checkout is fantastic - always friendly and very helpful!
19 August 2026
Unprompted review
Reply from Wickes - Maidstone
Thank you for your wonderful review, Judith! We are so pleased to hear that Jim at the checkout is always friendly and very helpful. We truly appreciate your kind feedback. - AB
Door 'hardware' ( handles & locks)
The items I needed, were clearly labelled and in stock and the gentleman on the till was most helpful. ( Jim)
He was polite and knowledgeable and friendly.
24 August 2026
Unprompted review
Reply from Wickes - Maidstone
We're so pleased to hear that the items you needed were clearly labelled and in stock, Martin. It's wonderful to know that Jim on the till was helpful, polite, and knowledgeable. Thank you for your kind feedback! - AB
Wickes Maidstone branch
Shopped in the Maidstone branch of Wickes last night and, Jim, who served me made my day after seeing I was tired from a long day at work. He was a friendly guy who cheered me up and made my shopping experience at Wickes a good one. I bought 4 items
24 August 2026
Unprompted review
Reply from Wickes - Maidstone
Hi, DB. Thank you for taking the time to share your review with us. We're delighted to hear that Jim's friendly and caring service helped brighten your day after a long day at work, making for a great shopping experience. Thank you again for your kind feedback. - Scott H
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.