Wasn sure exactly what i needed and wasn't sure about the price which I mentioned at the till. Jim, serving me, ran me through all my options, offered some further advice which led to me selecting a... See more
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Superb service and support. Delivery great value and so fast. Had issue with the product, however, the customer service was outstanding, and resolved quickly, thank you Tracy.
Company replied
Abbie was our kitchen designer and she was great - very knowledgeable and quick to respond. She was patient whilst we went back and forth and offered ideas if we were stuck. We're very happy with our... See more
Company replied
Matt the sales and design expert at maidstone wickes was 100 percent on the ball. From start to finish he was helpful , polite and knew his stuff. Matt made the whole process of finding , designing an... See more
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Company details
About Wickes - Maidstone
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
St Peters Street, Maidstone, Kent, ME16 0SN, United Kingdom
- +441622690346
4.8
Excellent
234 reviews
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Superb service and support.
Superb service and support.
Delivery great value and so fast.
Had issue with the product, however, the customer service was outstanding, and resolved quickly, thank you Tracy.
1 September 2026
Unprompted review
Reply from Wickes - Maidstone
Hi, Thank you for taking the time to share your review with us. We're really happy to see that you received great service and support regarding the issue with your product. Thank you again for your kind feedback. - Scott H
Jim on the cashier was really helpful…
Jim on the cashier was really helpful and a lovely person, nice to see.
31 August 2026
Unprompted review
Reply from Wickes - Maidstone
Hi Paula,
It's great to know Jim was really helpful and lovely. We appreciate your kind words and feedback! -Ellysse
We were served by Jim
We were served by Jim, what a happy, knowledgeable man, who couldn't do enough for us. I was going to buy the product online, but because of Jim, I bought in store and walked out glad that I did.
19 July 2026
Unprompted review
Reply from Wickes - Maidstone
Hi Robert,
We're delighted to hear about your positive experience with Jim. It's wonderful that they were so knowledgeable and helpful, making your in-store purchase a great one. Thank you for sharing your feedback. -Ellysse
Very friendly helpful staff
Jim at the checkout is fantastic - always friendly and very helpful!
19 August 2026
Unprompted review
Reply from Wickes - Maidstone
Thank you for your wonderful review, Judith! We are so pleased to hear that Jim at the checkout is always friendly and very helpful. We truly appreciate your kind feedback. - AB
Door 'hardware' ( handles & locks)
The items I needed, were clearly labelled and in stock and the gentleman on the till was most helpful. ( Jim)
He was polite and knowledgeable and friendly.
24 August 2026
Unprompted review
Reply from Wickes - Maidstone
We're so pleased to hear that the items you needed were clearly labelled and in stock, Martin. It's wonderful to know that Jim on the till was helpful, polite, and knowledgeable. Thank you for your kind feedback! - AB
Wickes Maidstone branch
Shopped in the Maidstone branch of Wickes last night and, Jim, who served me made my day after seeing I was tired from a long day at work. He was a friendly guy who cheered me up and made my shopping experience at Wickes a good one. I bought 4 items
24 August 2026
Unprompted review
Reply from Wickes - Maidstone
Hi, DB. Thank you for taking the time to share your review with us. We're delighted to hear that Jim's friendly and caring service helped brighten your day after a long day at work, making for a great shopping experience. Thank you again for your kind feedback. - Scott H
Customer service
Jim at Wickes Maidstone Extra went above and beyond to help me today. Very knowledgeable and fantastic customer service.
24 August 2026
Unprompted review
Reply from Wickes - Maidstone
Hi, Claire. Thank you for taking the time to share your review with us. We're really pleased to see that, Jim was knowledgeable and provided fantastic customer service during your visit. Thank you again for your kind feedback. - Scott H
Great service at Wickes
Great service at Wickes. Jim is always extremely sociable, polite and helpful. Helped load bags of salt into our car. Thank you!
11 August 2026
Unprompted review
Reply from Wickes - Maidstone
Hi, Gino. Thank you for taking the time to share your review with us. We're really pleased to see that, Jim was sociable, polite and helpful during your visit, providing great customer service. Thank you again for your kind feedback. - Scott H
Great customer service
Abbie was our kitchen designer and she was great - very knowledgeable and quick to respond. She was patient whilst we went back and forth and offered ideas if we were stuck. We're very happy with our kitchen design and look forward to the installation.
24 August 2026
Unprompted review
Reply from Wickes - Maidstone
We're so pleased to hear about your positive experience with Abbie! It's wonderful that they were knowledgeable, responsive, and patient, offering great ideas throughout the process. We're delighted you're happy with your design and look forward to your installation. -AK
Jim was very helpfull and his product…
Jim was very helpfull and his product knowledge was excellent. A pleasure to shop a wickes Maidstone.
23 August 2026
Unprompted review
Reply from Wickes - Maidstone
We're so pleased to hear that Jim was very helpful and that their product knowledge was excellent. It's wonderful to know you had a pleasant shopping experience! -AK
Jim Maidstone store
Just been to the Maidstone store. Excellent friendly service from Jim, really nice guy
23 August 2026
Unprompted review
Reply from Wickes - Maidstone
Thank you for taking the time to share your positive experience, John. We're delighted to hear that you received excellent and friendly service from Jim during your visit to our store. - AB
I had the pleasure of seeing Tracy &…
I had the pleasure of seeing Tracy & Siobhan in store today and their level of customer service was exemplary. Their product knowledge and advice given to me was outstanding. They were extremely helpful, courteous, professional and efficient.
21 August 2026
Unprompted review
Reply from Wickes - Maidstone
Hi, Diane. Thank you for taking the time to share your review with us. We're really pleased to see that Tracy and Siobhan both provided excellent customer service during your visit, making for a great shopping experience. Thank you again for your kind feedback. - Scott H
It’s always easy to find stuff here
It’s always easy to find stuff here. Staff is quite friendly. Jim is amazing to handle any query.
17 August 2026
Unprompted review
Reply from Wickes - Maidstone
We're so pleased to hear that you find it easy to locate items and that our staff is friendly. It's wonderful to know that Jim was amazing in assisting you with your queries. Thank you for your kind words! -AK
Jim was really helpful with types of…
Jim was really helpful with types of preservative
I brought it and 15 sleeper in all
12 August 2026
Unprompted review
Reply from Wickes - Maidstone
Hi Customer, We're so happy to hear our team provided such helpful assistance with your purchase! Especially Jim, We appreciate your kind words. - Sean
Wasn sure exactly what i needed and…
Wasn sure exactly what i needed and wasn't sure about the price which I mentioned at the till.
Jim, serving me, ran me through all my options, offered some further advice which led to me selecting a different product that was almost 10% cheaper so I felt like I'd saved a few quid too. Thanks Jim and thanks Wickes for employing kind, helpful staff lime him.
10 August 2026
Unprompted review
Reply from Wickes - Maidstone
Hi, Luke. Thank you for taking the time to share your review with us. We're really pleased to see that, Jim was able to help you with products in store, saving you money. Thank you again for your kind feedback. - Scott H
Abbie provides excellent customer service
I phoned Wickes Maidstone to request a home visit for my elderly parents as they wanted to update their bathroom. I arranged for Abbie to visit us after explaining a bit about their accessibility needs. Abbie spent time with my parents getting to know what they needed and how they would use the bathroom. We visited Abbie in store today to review her design options and finalise the specific details needed. From start to finish, Abbie was really helpful, friendly and patient, ensuring that everything we needed was done. Nothing was too much trouble.
31 July 2026
Unprompted review
Reply from Wickes - Maidstone
Hi, Tim. Thank you for taking the time to share your review with us. We're really pleased to see that your design consultant, Abbie, was helpful, patient and friendly during your design appointment, making for an excellent shopping experience. Thank you again for your kind feedback. - Scott H
Great customer service from Jim this…
Great customer service from Jim this afternoon much appreciated
29 July 2026
Unprompted review
Reply from Wickes - Maidstone
Thank you for your wonderful review! We are so pleased to hear that Jim provided great customer service this afternoon. We truly appreciate your kind feedback. -AK
Jim was polite and courteous
Jim was polite and courteous. A really refreshing experience in a world where most things are automated and you don’t speak to anyone. Been to this store a few times recently and all the staff have been very friendly!
27 July 2026
Unprompted review
Reply from Wickes - Maidstone
Hi B Bamber,
We're so pleased to hear about your positive experience! It's wonderful that our staff, especially Jim, were polite and friendly, making your visits refreshing. Thank you for your kind feedback! -Ellysse
Jim on the tills was very helpful
Jim on the tills was very helpful, thank you
27 July 2026
Unprompted review
Reply from Wickes - Maidstone
Hi Duncan, Thank you for taking the time to share your 5-star review. We are so glad to hear that Jim on the tills was very helpful. We truly appreciate your kind words. - Sean
Excellent member of staff - Jim
Excellent, could not locate item initially as it was down an aisle that had no customer access for maintenance. A member staff (Jim) was incredibly helpful at locating and bringing the required item, and then putting it through the till immediately.
27 July 2026
Unprompted review
Reply from Wickes - Maidstone
We're so pleased to hear about your excellent experience! It's wonderful that Jim was incredibly helpful in locating your item and assisting you at the till. Thank you for your kind feedback. -AK
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