Customer Services were brilliant and took time to help me find what I needed. At the till Jim (Maidstone Store) was friendly and showed that my custom was valued. Great experience for a few d... See more
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A really refreshing experience thanks to the friendliness and knowledge of Jim (Maidstone). I find DIY places a bit intimidating as a woman, but Jim’s friendliness made any nerves ebb away quickly. H... See more
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My husband and I went today to the Wickes branch in Maidstone, Kent. The store was clean, neat and nicely cool for a hot day. We found everything we needed and Jim was extra specially helpful, really... See more
Company replied
I work for a local charity offering wood craft to people who struggle with their mental / physical health. Wickes have been kind enough to donate some timber to us on a few occasions, which helps us t... See more
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Company details
About Wickes - Maidstone
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Written by the company
- Promise 1
Contact info
St Peters Street, Maidstone, Kent, ME16 0SN, United Kingdom
- +441622690346
4.8
Excellent
204 reviews
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Great helpful customer service
Great helpful customer service, plumbing advise from the guy in the cowbow hat, and Till service from Jim was exceptional, what a team.
15 July 2026
Unprompted review
Reply from Wickes - Maidstone
Hi Simion, we're so pleased to hear that our team provided such great customer service and plumbing advice. It's fantastic to know that you had such a positive experience! -LG
Thanks Jim for actual customer service
A really refreshing experience thanks to the friendliness and knowledge of Jim (Maidstone). I find DIY places a bit intimidating as a woman, but Jim’s friendliness made any nerves ebb away quickly. He was jovial, relaxed, friendly and shared his extensive background in paint, offering that we could draw upon it if we ever needed guidance.
Customer purchases can be so impersonal and sterile, but Jim went way beyond a transaction and delivered exceptional service which is long forgotten in modern society. Thank you Jim.
15 July 2026
Unprompted review
Reply from Wickes - Maidstone
We are so pleased to hear about your positive experience with Jim. It's wonderful that his friendliness and knowledge made your visit so enjoyable and informative. We appreciate your kind words about the exceptional service provided. -AK
Reply from Wickes - Maidstone
Hi, We are so glad to hear you had a positive experience and that our team member at the till was welcoming. We appreciate your kind words. -LG
Superstar Jim!
My husband and I went today to the Wickes branch in Maidstone, Kent. The store was clean, neat and nicely cool for a hot day. We found everything we needed and Jim was extra specially helpful, really went above and beyond for us. We're very grateful for his help. Jim is a real credit to the branch and to the wider company
15 July 2026
Unprompted review
Reply from Wickes - Maidstone
We're so pleased to hear about your positive experience at our Maidstone branch! It's wonderful that you found the store clean and comfortable, and we're especially delighted that Jim provided such exceptional assistance. We truly appreciate your kind feedback. - AB
Jim was great
Jim was great. Helpful and friendly, sorted everything we needed.
15 July 2026
Unprompted review
Reply from Wickes - Maidstone
Thank you for taking the time to share your feedback with us. We are delighted to hear that Jim was helpful and friendly during your visit. - AB
Seamless visit
Customer Services were brilliant and took time to help me find what I needed.
At the till Jim (Maidstone Store) was friendly and showed that my custom was valued.
Great experience for a few drill bits, buckets and impact driver attachments, so much better selection than B&Q.
Thanks Wickes
15 July 2026
Unprompted review
Reply from Wickes - Maidstone
We're so pleased to hear about your positive experience at our store! It's wonderful that Jim took the time to assist you and that your custom was valued. We appreciate your kind feedback. -AK
Paint purchase from Wickes
Shout out to Jim for helping me with my recent paint purchase. Wickes is always my preferred store for DIY projects.
13 July 2026
Unprompted review
Reply from Wickes - Maidstone
Hey Jon, thank you for your five-star review, and I'm delighted that Jim was super helpful throughout your visit! - Dylan
The service and help from Jim was…
The service and help from Jim was exceptional he helped carry a heavy item from the rear of the store to checkout and even offered to carry to our car, also Tasha on the checkout was very happy and cheerful even though it was half an hour from closing.
8 July 2026
Unprompted review
Reply from Wickes - Maidstone
Hi Janet, thank you for sharing your positive experience with us. We're delighted to hear that Jim provided such exceptional service, going above and beyond to assist you. We appreciate your kind feedback! -LR
Jim was bright friendly and…
Jim was bright friendly and professional, great old fashioned service, give this man a pay rise.
6 July 2026
Unprompted review
Reply from Wickes - Maidstone
Hi there, thank you for taking the time to share your wonderful feedback. We're so pleased to hear about the bright, friendly, and professional service you received. We appreciate your kind words! -LR
Couldn’t find the items we were looking…
Couldn’t find the items we were looking for but Jim jumped to the rescue. Very helpful and friendly customer service.
6 July 2026
Unprompted review
Reply from Wickes - Maidstone
We're so happy to hear that Jim provided such helpful and friendly service during your visit. Thank you for your kind feedback! -AK
Wickes is my go to store for supplies
Wickes is my go to store for supplies for my handyman business. Its convenient and stock levels are generally good. Shout out to Jim for his help with some recent returns that were handled without any fuss
22 June 2026
Unprompted review
Reply from Wickes - Maidstone
Hi there, we're so pleased to hear that our store is your preferred choice for your business supplies! It's wonderful that our stock levels and convenience meet your needs, and we appreciate your kind words about the assistance received with recent returns. Thank you for your valuable feedback. -LR
I just want to give a big shout out to…
I just want to give a big shout out to Michael in the maidstone store . I asked for help with some screws that was missing from a flat pack. I had no idea where they were and what I needed . It was nearly closing time and he was so helpful. Not rushing and making sure I had what I needed . Thanks so much to Michael. Top fella 👍
14 June 2026
Unprompted review
Reply from Wickes - Maidstone
Hi Joanne, we are so pleased to hear about your positive experience in our Maidstone store. It's wonderful to know that our team member was able to assist you so effectively. We appreciate you sharing your kind feedback. -LG
I bought 6 bags of 1mm gravel from…
I bought 6 bags of 1mm gravel from Wickes Maidstone. It was a shame the bags were wet and leaking muddy water, however the service i received from Jim was superb. He loaded the bags into my car and also searched for some plastic to cover my boot. He also returned my trolley for me. Thank you Jim, very much appreciated.
29 June 2026
Unprompted review
Reply from Wickes - Maidstone
We're so glad to hear about the superb service you received from Jim! It's wonderful to know they went above and beyond to assist you with your purchase. We appreciate you sharing your positive feedback. -AK
Siobhan is amazing
Siobhan is amazing. Her service is the best I've ever had. Give the girl a payrise! Tracy is ok as well
29 June 2026
Unprompted review
Reply from Wickes - Maidstone
Hi Bedri,
We are so happy to hear that our team provided you with such excellent service. It's wonderful to know that our staff made such a positive impression. Thank you for sharing your kind feedback! -Ellysse
Reply from Wickes - Maidstone
We're glad you enjoyed your experience. We appreciate your kind words regarding the service from Jim. -AK
Great customer service from Jim on…
Great customer service from Jim on service tills! One of the hottest days of the year and he was really friendly, professional and happy to help me. I don’t usually write reviews but think Jim deserves some recognition for 5* customer service 😊
22 June 2026
Unprompted review
Reply from Wickes - Maidstone
We appreciate you taking the time to share your positive experience. We are delighted to hear that Jim provided such friendly and professional service. Thank you for the kind feedback. - AB
Good customer service.
Popped to the Maidstone store for a couple of bags of plaster as they are the most convenient place to collect from. There was a full pallet in stock which was a bonus. Once at the tills Jim was very patient, checking the balance of a voucher from a work discount as I’ve no other way of checking it. The staff at the store always seem to be cheery and their customer service very good indeed.
22 June 2026
Unprompted review
Reply from Wickes - Maidstone
Hey Rich, thank you for your five-star review regarding your experience in our Maidstone store. I'm delighted that Jim and the team are always super helpful during your visits! - Dylan
Exceptional customer service from Jim…
Exceptional customer service from Jim in Maidstone branch.
Few days ago, (can't remember the actual date) my husband send me to pick up a bag of builders sand from Wickes.
Jim was so helpful, got me trolly, got the sand for me and after paying, I requested could he put it in the car for me as I have bad back and knees issue. He was happy to help.
Many thanks Jim
1 June 2026
Unprompted review
Reply from Wickes - Maidstone
Hi there, we are so pleased to hear about your positive experience with Jim. We always aim to provide helpful service, and we appreciate you sharing your kind words. -LR
Reply from Wickes - Maidstone
Hi, Ian. Thank you for taking the time to share your review with us. We're happy to see you find our staff to be friendly and helpful. Thank you again for your kind feedback. - Scott H
Exceptional customer service from Jim…
Exceptional customer service from Jim in Maidstone branch
9 June 2026
Unprompted review
Reply from Wickes - Maidstone
Hi Debbie, we're delighted you had a great experience. We appreciate your feedback. -LR
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