I had a wonderful end to end experience with Steph at the Hanger Lane Wickes store. I needed to buy bathroom tiles for a house renovation and being disabled with back surgery i cannot lift anything at... See more
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We had to change our delivery dates on the tiles too many times as the builder was on holiday and the works were stalled, But the manager Ali was exceptional as he went out of his was to help us resch... See more
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Bev was very, very helpful, cheery and a pleasure to meet. She helped me with my enquiry and was generous with her helpful comments. Her customer relations were excellent. Thank you Bev
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Hadz was a very polite and helpful staff whilst there was another lady who was on customer service desk looked at us twice and ignored us and kept scrolling her phone screen, Hadz noticed whilst sh... See more
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Company details
About Wickes - Hanger Lane
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Quill Street, Hanger Lane, Ealing, London, W5 1DN, United Kingdom
- +442088106793
4.8
Excellent
133 reviews
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Replacement bulb
I visited my local Wickes to find a replacement bulb for my bathroom, but I was struggling to identify the correct one.
Andre approached me and kindly asked if I needed any help. I explained what I was looking for and showed him the faulty bulb. Although he mentioned he wasn’t an expert in that specific area, he still made a genuine effort to assist me and guided me as much as he could.
His willingness to help and positive attitude made the experience much easier. Great customer service!
20 April 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hi Vim, Thanks for taking the time leaving your review. We're happy to hear that you had a positive experience in our store. We're happy to hear that Andre was able to assist you with your bulb replacement. It's great to know that their helpfulness made your visit easier. Thanks again for the kind feedback. -JL
Andre has amazing customer service very…
Andre has amazing customer service very helpful man
21 April 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hi Abdallah, We're happy to hear that Andre's service was helpful. Thank you for your positive feedback, we appreciate it! - Sean
Good service
Just wanted to thank the staff at Wickes near Alperton for the excellent customer service on Friday. With hardly any staff around to help the lady on the checkouts HADIA helped me locate everything I wanted. The store looks different now but she seemed to know where everything was. The other staff were very helpful too so I will definitely be shopping here from now on. Thankyou all.
17 April 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hi Greg, We're happy to hear that you received excellent customer service during your visit. It's great to know that Hadia was helpful in locating everything you wanted. Thank you for your positive feedback, we appreciate it. - Sean
I use Wickes alot and the hanger lane…
I use Wickes alot and the hanger lane branch is by far the most helpful branch the staff are extremely knowledgeable on products sold and are very helpful especially hadz,Seema,and susan
17 April 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hi Paige, Thank you for taking the time to share your review with us. It is great to hear that Hadz, Seema and Susan were able to offer advice on products and provide quality customer service! -Summer M
Staf member Andre amazing hess very…
Staf member Andre amazing hess very nice and helpful he helped me look for paint while the store was busy he's a good working man
19 April 2026
Unprompted review
Reply from Wickes - Hanger Lane
We're happy to hear that you had such a positive experience. We appreciate you mentioning Andre who assisted you; it's great to know they were helpful during a busy time. -AK
Reply from Wickes - Hanger Lane
Hi Sirak, Thank you for telling us about our staff member and service at our Hanger Lane store. Your review is much appreciated.
Outstanding customer service at Wickes Hanger Lane – Thanks to Seema!
I just wanted to take a moment to share the incredible service my wife and I received from Seema at the Wickes store in Hanger Lane. We were a bit overwhelmed by the new store layout and struggling to find a few items, but Seema truly went above and beyond to help us. Not only did she take the time to guide us around the store, but when she found that some stock hadn't been put out yet, she didn’t hesitate to go into the warehouse and retrieve it for us herself.
Her helpfulness, kindness, and dedication to making sure we had everything we needed really stood out. Seema turned what could’ve been a stressful shopping trip into a seamless and pleasant experience. It's rare to encounter someone so committed to providing excellent customer service, and she truly deserves to be recognised for her efforts.
Thank you, Seema, for going the extra mile, you made all the difference!
15 April 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hi, Thanks for taking the time leaving your review. We're happy to hear that Seema was so helpful and made your shopping trip pleasant. This is the kind of service we aim to achieve in all our stores. Thanks again for the kind feedback. -JL
Helpful Staff
Really good staff. We had to get help to get some tiles shifted so we could get to the ones we wanted. Hadz/Hadia sorted it all out. Will go back
25 March 2026
Unprompted review
Reply from Wickes - Hanger Lane
We're glad you enjoyed your experience and that our team could assist you with the tiles. We appreciate your feedback and look forward to seeing you again. -AK
I went to the Hanger Lane branch…
I went to the Hanger Lane branch recently to buy some stuff for my garden. The staff there were amazing. They were very helpful particularly HADIA was was extremely helpful. She helped me to make the correct choices. I would definitely recommend this store to anyone. Well done and keep up the good work.
13 April 2026
Unprompted review
Reply from Wickes - Hanger Lane
We appreciate you taking the time to share your positive experience at our Hanger Lane branch. We're happy to hear that Hadia was so helpful and that you were able to make the correct choices for your garden. -AK
Geat prices and AMAZING customer…
Geat prices and AMAZING customer service.. shout out to Kelsey for her wonderful customer care, we felt welcomed at the store..
15 April 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hi Ali, We appreciate you taking the time to share your experience with us! We're so glad to hear that you felt welcomed and received amazing customer care from Kelsey. - Sean
I went there to buy a few things and…
I went there to buy a few things and the Customer service was excellent from seema. Thanks a lot Wickes
14 April 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hi Ricardo, We're happy to hear that you had such a positive experience! We appreciate you mentioning the excellent service you received during your visit. - Sean
When I ever go to wickes, The staff helpfully and friendly especially Hadz
When I ever go to wickes , The staff are very friendly and helpful especially Hadz at hangerlane store.
10 April 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hello Fayez, thank you for your amazing review, and I'm glad you enjoyed the service from the staff and Hadz in our Hangerlane store! - Dylan
Reply from Wickes - Hanger Lane
Hi Bili, we appreciate you sharing that our team was friendly and helpful. We are so glad to hear that you received great service. -LG
I meet with seema on till with very…
I meet with seema on till with very polite and good customer service
15 April 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hi Muhammad,
It's wonderful to hear that Seema was very polite and provided good customer service during your visit. We appreciate your kind feedback. -Ellysse
Fartun she was extremely helpful and…
Fartun she was extremely helpful and great customer service
14 April 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hi Nazirjon, We appreciate you sharing your experience with us. We're so glad to hear that you received great customer service and found Fartun helpful. -Summer M
Great service by Cam in Wicks Hanger Lane London.
The young man Cam was very knowledgable ,efficient, and detail-oriented, he helped me to choose the stuff I need explaining the benefit of each item throughly, he was very patient with me as I am a disabled person, Also he was ensuring accurate picking, packing, and shipping to my car while adhering to safety protocols. He possess high physical support as carrying heavy items, strong communication and great respect the customer. I really appreciate Cam’s service who is currently working in Wicks Hanger Lane branch London.
15 April 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hi Dr Elshabany, Thank you for your five-star review mentioning the great customer service you received from our collogue Cam in our Hanger Lane store. We appreciate your business
This is a shout out to Kelsey and fartun
This is a shout out to Kelsey and Fartun. They were very friendly and helpful.
14 April 2026
Unprompted review
Reply from Wickes - Hanger Lane
We appreciate you taking the time to share your positive experience. We're so glad to hear that Kelsey and Fartun were friendly and helpful to you. -AK
Home
I was helped in the store by Susan from Hanger Lane, who went above and beyond to make sure I have the correct items I needed for my home renovation. She was very funny and kinda a bit crazy lol in a good way and she made the experience a lot better for me.
14 April 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hi Marilyn,
We appreciate you sharing your experience. We're delighted to hear that you received great support and that the assistance you received from Susan ensured you had the correct items for your renovation. -Ellysse
Great customer service!
A great gentleman employee saw I was lost and helped me find what I was looking for. At the checkout Hadz/ Seema kindly informed me of the benefits of a trade card and how to apply. Great service!
14 April 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hi Junior Luyindula, We appreciate you sharing your experience. We're happy to hear that Hadz/ Seema assisted you and that you were informed about the trade card benefits. Thank you!
Evertytime I come to the hanger lane…
Evertytime I come to the hanger lane store I am served by hadz,Seema and Fartun. I am always served with a smile, they help me with all my inquiries. I come to this store just because if these 3 staff member. A great asset to the company.
14 April 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hi Tahir, We appreciate you taking the time to share your positive experience at our Hanger Lane store. We're so glad to hear that Hadz, Seema and Fartun consistently provide you with excellent service! -Summer M
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