Our local wickes is our first choice when we need DIY bits and pieces. Hadia, one of the assistants in particular has always been very helpful and goes out of her way to make our shopping experience e... See more
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Hadz was super friendly and helpful when setting up my trade account. I hope the company recognise her efforts in customer service, great job well done.
Company replied
Hadz at Wickes Hanger Lane gives customer service that is truly second to none! Every single visit, she goes well out of her way to help—even during peak, busy hours. Her attitude and helpfulness are... See more
Company replied
Wickes falls to send confirmation of a cancelled order even after more then two days after it is cancelled before delivery is made. All the customer service call operator suggest is tell me to wait. C... See more
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Company details
About Wickes - Hanger Lane
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Quill Street, Hanger Lane, Ealing, London, W5 1DN, United Kingdom
- +442088106793
4.8
Excellent
155 reviews
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Hadz was super friendly and helpful…
Hadz was super friendly and helpful when setting up my trade account. I hope the company recognise her efforts in customer service, great job well done.
29 October 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hi, Luke. Thank you for taking the time to share your review with us. We're really pleased to see that Hadz was friendly and helpful during your visit, providing great customer service. Thank you again for your kind feedback. - Scott H
Our local wickes is our first choice…
Our local wickes is our first choice when we need DIY bits and pieces. Hadia, one of the assistants in particular has always been very helpful and goes out of her way to make our shopping experience easier and more enjoyable. 5 stars all the way
30 October 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hi Lubna, We are so pleased to hear that our branch is your top choice for your home improvement needs. It is wonderful to know that Hadia consistently goes above and beyond to provide such helpful service and make your shopping trips so much easier and more enjoyable. Thank you so much for taking the time to share your lovely five-star feedback with us. - Sean
Just to say a huge thanks to the ladies…
Just to say a huge thanks to the ladies at Wickes especially Hindt and Bhumi. Always very helpful and cheerful.
15 October 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hi Louis,
It is fantastic to know that Hindt and Bhumi were able to brighten your day with such cheerful, attentive, and helpful service. Thank you very much for taking the time to share your kind feedback with us. -Ellysse
Hadia's customer service
Hadia's customer service i received during a Trade Pro account opening was brilliant
12 October 2026
Unprompted review
Reply from Wickes - Hanger Lane
Thank you for taking the time to share your review with us. We are so pleased to hear that you received brilliant service from Hadia whilst setting up your new account. We truly appreciate your kind feedback! -AK
Hadz at Wickes Hanger lane provided the…
Hadz at Wickes Hanger lane provided the best service, very kind and helpful person, went far and beyond to make my experience really pleasant.
10 October 2026
Unprompted review
Reply from Wickes - Hanger Lane
Thank you for taking the time to share your fantastic five-star review. We are absolutely delighted to hear that a member of our Hanger Lane team was so kind and went above and beyond to ensure you had such a wonderful shopping experience. Your positive feedback is truly appreciated. -JG
Staff were very friendly and helpful
Staff were very friendly and helpful, A lady called Hadia dealt with my query and purchase very quickly and in a professional manner , thanks again
9 October 2026
Unprompted review
Reply from Wickes - Hanger Lane
We are so pleased to hear that you had such a wonderful experience with our team. It is fantastic to know that Hadia dealt with your query and that your purchase was handled so quickly, efficiently, and professionally. Thank you very much for taking the time to share your kind feedback with us. -AK
Hadz at Wickes Hanger Lane gives…
Hadz at Wickes Hanger Lane gives customer service that is truly second to none! Every single visit, she goes well out of her way to help—even during peak, busy hours. Her attitude and helpfulness are top-tier. Wickes definitely needs more staff like her!
5 October 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hi Asim. We are so pleased to hear about your fantastic experience at our store! It is wonderful to know that Hadz provided such outstanding and helpful service during your visits, even when the store was busy. We truly appreciate you taking the time to share your warm feedback with us. - Andrew
Hadz was so friendly and helpful
Hadz was so friendly and helpful. Put me in a positive mood for the day. Spreading the good vibes. Thanks 🙏
9 October 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hello, We are so pleased to hear that a member of our team was able to brighten your day with such friendly and helpful service. Thank you so much for taking the time to share your lovely feedback with us! - FC
Exceptional customer service
Hadz is a welcoming helpful enthusiastic professional worker, she is an excellent ambassador for Wickes.
8 October 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hi Oliver, Thank you for telling us about your visit to our Hanger Lane store and in particular about the great customer service you received from our colleague Hadz. We appreciate your review and your business. DG
Hadz was extremely helpful!
Hadz was extremely helpful and knowledgeable. Thank you for your service today.
6 October 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hello Dean, We are so glad to hear that Hadz was able to provide such knowledgeable and helpful assistance during your visit. Thank you for taking the time to share your positive experience with us! -JG
We needed some paint matched using the…
We needed some paint matched using the paint mixing machine and we were lucky enough to have Ali, the operations manager, who was absolutely brilliant. He matched and mixed paint just from having the machine take a picture of the paint charts and went through lots of operations I don't think others could do. He was charming, intelligent and so super competent. We had been to B&Q and another Wickes and they were absolutely useless. Wickes is so lucky to have him. What an asset! This man, who used to work in IT, is so clever. He must be rewarded and given a huge pay rise.
27 September 2026
Unprompted review
Reply from Wickes - Hanger Lane
We are absolutely thrilled to hear about your fantastic experience with the paint mixing service! It's wonderful that Ali was so brilliant and super competent, going above and beyond to match and mix your paint. We're so pleased you received great service. -AK
Wickes falls to send confirmation of a…
Wickes falls to send confirmation of a cancelled order even after more then two days after it is cancelled before delivery is made. All the customer service call operator suggest is tell me to wait. Contrast this with Amazon. Email confirmation of confirmation and refund procedures are almost instant. This suggests Wickes operation is convoluted. The call centre is not enabled to make decisions, unlike that of Amazon.
22 September 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hi There,
We sincerely apologise for the delay in receiving confirmation of your cancelled order and the frustration this has caused. We've sent you a request for more information, so we can look into this. -Ellysse
I give Wickes staff ***** for their service
Hi, I always visit Wickes whenever I need some DIY stuff. Staff are so helpful. Today I got offer as a loyal customer from staff name"HADIA". She helped to make my" Wickes discount card."
She always greet all the customer. Thank you once again
Mr.Rafik.Sarang
22 September 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hi Rafik, We are so pleased to hear about your positive experience and that our team member provided such helpful service. It's wonderful to know that their dedication made a difference, and we truly appreciate your kind words. -LG
Big shout out to Hadia at Hanger Lane
Big shout out to Hadia at Hanger Lane. She was multitasking like a boss while still giving incredible service throughout. Really helpful, professional and clearly a huge asset to the team.
21 September 2026
Unprompted review
Reply from Wickes - Hanger Lane
We're so pleased to hear about your fantastic experience, Kalpesh! It's wonderful that Hadia was multitasking like a boss while still giving incredible service throughout. We truly appreciate your kind feedback. - Andrew
Great service
I needed to pick up a product that was in low stock, so the system wouldn't let me reserve it, something that although I asked in other shops they wouldn't share with me, letting me guess of the reason. But a quick call with the lovely Michelle, not only cleared that piece of information for me, but she also found the product for me, reserved it at the back of the shop and confirmed I can pick up till the end of day, that made the 13 mile drive worth it. Also, made some opportunistic buys on the day, as I found much more choice than other Wickes I have visited before.
13 September 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hi Michail, We're so pleased to hear about your positive experience and the excellent customer service you received. It's wonderful that Michelle could assist you so effectively and make your drive worthwhile. We appreciate you sharing your feedback. - Sean
Hadia Outstanding Customer Service
I just want to outline the outstanding service I got from your retail assistant by the name of Hadia/Hadz. She is so helpful and goes out of her way to help with any enquiries I had. This is not the first time I have had outstanding service from her and just want to say she is a valuable asset to your company. She recently promptly processed my refund and has a wealth of knowledge regarding products in the store.
Thank you Hadz!
8 September 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hi Faisal, We are absolutely thrilled to hear about your fantastic experience! It's wonderful that our retail assistant Hadia/Hadz provided such outstanding service and was so helpful with your enquiries. We truly appreciate your kind words. - Sean
Recently I been to Hanger Lane branch…
Recently I been to Hanger Lane branch to get materials for my project and I asked one member of staff for more information .I been served nicely.
Thank you very much to Hadz .
11 September 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hi Costi, We're so pleased to hear about your fantastic experience at our Hanger Lane branch! It's wonderful that Hadz was able to provide you with excellent service and information for your project. Thank you for your kind feedback. - FC
Thank you for good customer service
Thank you for good customer service
I see he is name AOSIM.
Thank you aisim.
13 September 2026
Unprompted review
Reply from Wickes - Hanger Lane
Hello Sivakaran, Thank you for your wonderful five-star review! We are so pleased to hear that you received such good customer service. We appreciate you taking the time to share your positive experience. - FC
Negative into Positive….
Went into Wickes Hanger Lane and asked a very unhelpful staff member where the different types of double sided tape were - I was right by the items and he said whatever was there. In contrast I went to the counter after selecting what appeared to be adequate but not exactly what I wanted. I was greeted by Bev who pointed me to a different area of the store and I found exactly the item I was looking for. Bev turned a negative experience into an extremely positive one and I would like to commend her for the excellent customer service she provided to me. Thank you 🤩 Bev - you are a star!
13 September 2026
Unprompted review
Reply from Wickes - Hanger Lane
We're so pleased to hear about your positive experience and the excellent customer service you received, John. It's wonderful that Bev could assist you so effectively. We appreciate you sharing your kind feedback. - Andrew
Had a lovely and professional service…
Had a lovely and professional service by Hadz
12 September 2026
Unprompted review
Reply from Wickes - Hanger Lane
Thank you for your wonderful review, Yousaf! We are so pleased to hear that you experienced lovely and professional service from Hadz. We truly appreciate your kind feedback. - Andrew
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