I have been a Wickes customer for over 40 years. I have been pleased most of the times at Handsworth branch. The staff are helpful and knowledgeable. I was served by Kim, Tracey and Bal, a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The stock level is ok but there needs to be more replenishment more often. Staff could be a little bit more helpful.
Company replied
I have been a loyal Wickes customer for the last 20 years and have visited many of their stores across London. However, the Handsworth West branch stands out as the absolute best for customer service.... See more
Company replied
Got all items I wanted. Staff were very helpful. Tracey was wonderful. She guided me through all the steps of downloading Wickes app and setting up my account. She also guided me where the specific pr... See more
Company replied
Company details
About Wickes - Handsworth
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
122 Holyhead Road, Handsworth, West Midlands, B21 0LL, United Kingdom
- +441215154252
4.9
Excellent
301 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kim went above and beyond to help me…
Kim went above and beyond to help me today. Being on crutches I was unable to carry the items out of my car to do the return (we'd over ordered the product). It wasn't Kim's job but she did it anyway and helped me carry everything. She was very friendly and polite. So was her colleague Natalie.
I've used this store many times and the staff are always very helpful.
9 September 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Jaspreet, We are so pleased to hear about your positive experience! It's wonderful that our team went above and beyond to assist you with your return, making your visit easier and more pleasant. We truly appreciate your kind words. - Sean
I have been a Wickes customer for over…
I have been a Wickes customer for over 40 years. I have been pleased most of the times at Handsworth branch.
The staff are helpful and knowledgeable.
I was served by Kim, Tracey and Bal, all very helpful, know their products and guided me.
I am not happy with the low number of staff at times( I have visited the branch at different times). For example last Tuesday there was one member of staff.
The computer system and / or the internet needs to be taken out and better system installed. Updating of produce is left to chance.
I ordered several items but when we went for checking out the systems went down 4 times. After 1 hour 20 minutes a youngish female members helped me sort my trade pro app and order the materials. Brilliant.
The delivery service is useless. I was getting my delivery on Monday 7 September but the delivery partner did not leave message. When called back they did not give me satisfactory answer and disconnected the phone.
The phone messages don’t say who they are and whet they are delivering for me.
They did not knock on the door.
I had to pay staff £300 as they could not do the job as the materials were not delivered.
When I visited the branch Ang was very helpful and arranged the delivery for yesterday.
As you are the customer facing business I don’t want to know the ins and outs of who delivers. I want Wickes to sort out the contracting arrangements.
Several staff are bilingual that helps the multilingual communities.
7 September 2026
Unprompted review
Reply from Wickes - Handsworth
We truly appreciate you sharing your detailed feedback after 40 years as a valued customer. It's wonderful to hear about the positive experiences you've had with our team members like Kim, Tracey, Bal, and Ang at the Handsworth branch; their helpfulness and product knowledge are qualities we strive for.
We are concerned to learn about the issues you encountered with staffing levels, the computer system, and especially the delivery service. We understand how frustrating it must have been to experience system outages multiple times and the significant inconvenience of a missed delivery, leading to additional costs. We are actively reviewing our internal processes and working with our delivery partners to ensure a more reliable and communicative service. Your comments about the phone messages and the lack of door knocking are particularly important, and we are addressing these points directly with our delivery network. We are committed to improving these aspects of our service for all our customers. -AK
Really friendly customer service
Really friendly customer service, Natalie helped me find the items I'm after as this store is out of my area.
Thank you!
9 September 2026
Unprompted review
Reply from Wickes - Handsworth
We're so pleased to hear that Natalie provided such friendly customer service and were able to help you find the items you were looking for, especially since our store is a bit out of your way, Ben. Thank you for your kind feedback! - Andrew
Very good service,product quality and…
Very good service,product quality and availability brilliant. Helpful staff.bal served me at checkout very helpful.
9 September 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Mangat,
Thank you for taking the time to share your review with us. We're really pleased to hear that you had such a positive experience with our service, product quality, and helpful staff at checkout. We appreciate your kind feedback! -Ellysse
Very helpful and polite stuff
Very helpful and polite stuff. Highly recommend that store 👌
9 September 2026
Unprompted review
Reply from Wickes - Handsworth
Thank you for your wonderful review! We are so pleased to hear that you found our team to be very helpful and polite. We truly appreciate your kind feedback and recommendation. -AK
Excellent customer service
Excellent customer service, bal helpful and happy to help.this is my regular store.never no problem
9 September 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Iqbal,
We are so pleased to hear that you consistently receive excellent customer service and that Bal is helpful and happy to assist you. Thank you for making us your regular store! -Ellysse
Wonderful service
Wonderful service. Staff a very helpful especially nat and bal. Very knowledgeable about their products. Always greet me with a pleasant smile
8 September 2026
Unprompted review
Reply from Wickes - Handsworth
Hello Ian, We're so pleased to hear that you received such wonderful service from our team. It's great to know that our staff are helpful and knowledgeable, always greeting you with a pleasant smile. - FC
Very happy with service,very helpful…
Very happy with service,very helpful staff
Bal booked delivery for tiles had no issues. Excellent
8 September 2026
Unprompted review
Reply from Wickes - Handsworth
We're so happy to hear you had such a positive experience with our service and found our staff helpful. It's wonderful to know the delivery of your tiles went smoothly. Thank you for your kind words! -AK
I love our Handsworth store Bal and the…
I love our Handsworth store Bal and the rest of team is so helpful. I actually enjoy their help and look forward to my trip
8 September 2026
Unprompted review
Reply from Wickes - Handsworth
Thank you for taking the time to share your review with us, Dalbir. We're really pleased to hear that you have such positive experiences and find Bal and the team to helpful. We appreciate your kind feedback! - Andrew
Very customer service helpful staff
Very customer service helpful staff
8 September 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Direct Lead Generations, Thank you for taking the time to share your positive feedback. We are so pleased to hear that you found our staff to be helpful and that you experienced great customer service. - Sean
i am preet I recently visited Wickes…
i am preet I recently visited Wickes and was helped by Baljeet Bala. There were a few things I wasn’t familiar with, but she guided me very patiently and explained everything clearly. She was very friendly, polite and professional throughout.
I really appreciated her help and the excellent customer service. I had a very good experience at Wickes and left feeling very happy. Thank you, Baljeet, for your great support!
8 September 2026
Unprompted review
Reply from Wickes - Handsworth
Hello Simar, We are so pleased to hear about your positive experience with us. We always aim to provide helpful and clear guidance, and it's wonderful to know that our team member made your visit enjoyable. Thank you for sharing your kind feedback. - FC
Been to habdzworth wickesbak help me…
Been to habdzworth wickesbak help me workout the tiles for me and offered delivery. Very happy with service.
8 September 2026
Unprompted review
Reply from Wickes - Handsworth
Hello, We're so happy to hear our team provided excellent assistance with your tile selection and delivery. Thank you for your kind words! -JG
Tracey was so helpful at the checkout
Tracey was so helpful at the checkout
8 September 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Cailean, We're happy to hear that Tracey provided such helpful service at the checkout. We appreciate your kind words. - Sean
Good and fast service dafinate come…
Good and fast service dafinate come again
8 September 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Satwant, We're so glad to hear you experienced good and fast service! We look forward to welcoming you back again soon. - FC
Excellence customer service,i vision…
Excellence customer service,i vision stare everyday two three Times a day.bal always helpfu.very happy with stare and service.
8 September 2026
Unprompted review
Reply from Wickes - Handsworth
We're truly grateful for your kind words and are so happy to hear about your positive experiences with our service. We appreciate you taking the time to share your feedback. -AK
I really loved the service Tracy was so helpful
I really loved the service Tracy was so helpful and guided me to the right place as I entered
7 September 2026
Unprompted review
Reply from Wickes - Handsworth
Thank you for taking the time to share your review with us, Laurence. We're delighted to hear that Tracy was so helpful and guided you to the right place. We appreciate your kind feedback. - Andrew
Where the stuff is
Baljit helped me find my timber and flooring and it was good customer services and professional
7 September 2026
Unprompted review
Reply from Wickes - Handsworth
Hello, We're so pleased to hear that Baljit provided such good customer service and professionalism in helping you find your timber and flooring. Thank you for your kind words! -JG
Nice friendly staff well done wickes
Nice friendly staff well done wickes
7 September 2026
Unprompted review
Reply from Wickes - Handsworth
We're so happy to hear that our staff provided you with such a positive experience, Daljit. We truly appreciate your kind words. - Andrew
Hi find the wickes verry helpful in…
Hi find the wickes verry helpful in Handsworth.
7 September 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Leonard, Thank you for your fantastic five-star review! We are so pleased to hear that you found our team at Handsworth to be very helpful during your visit. -JG
Very pleased with click and collect
Very pleased with click and collect. Quick easy and always have what I need.
7 September 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Samantha, We're so pleased to hear that you're happy with our click and collect service and that you always find what you need quickly and easily. Thank you for your positive feedback! - FC
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.