Popped into Wickes needing some help and ended up getting top-tier customer service thanks to Natalie and Bal. They were bright, super approachable, and completely sorted me out with what I needed wi... See more
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Am a local builder and use this store often, I always find the staff Very helpful oftentimes go above and beyond to assist. Duty manager also approachable, polite and very knowledgeable.
Company replied
Went into Wickes to pick up a large quantity of floorboards and one of the team members Amrit very kindly helped me carry and load them into the van and answered all my questions. He was very helpful... See more
Company replied
What type of customer service is this? Worktop worth over £100 has been delivered damaged, I cannot wait for them to collect and re-change for a different one, as needed fitted assp, so i have said i... See more
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Company details
About Wickes - Handsworth
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
122 Holyhead Road, Handsworth, West Midlands, B21 0LL, United Kingdom
- +441215154252
4.9
Excellent
111 reviews
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She is a kind woman and she gentle…
She is a kind woman and she gentle answer all my questions, I think she is very good in customer service and support
29 August 2026
Unprompted review
Reply from Wickes - Handsworth
Thank you for taking the time to share your review with us. We're really pleased to hear that our team member was kind and helpful in answering your questions. We appreciate your positive feedback! -AK
Very good service from Bal and Sadipal…
Very good service from Bal and Sadipal always helpful.
27 August 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Road,
Thank you for your wonderful five-star review! We are so pleased to hear that Bal and Sadipal provided such helpful and excellent service during your visit. -Ellysse
Am a local builder and use this store…
Am a local builder and use this store often, I always find the staff Very helpful oftentimes go above and beyond to assist.
Duty manager also approachable, polite and very knowledgeable.
27 August 2026
Unprompted review
Reply from Wickes - Handsworth
Hi There, Thank you for your review about our Handsworth store. We appreciate your comments and your continued business.
Wonderful staff
I met with the guy name manny. He helped me a lot to find the tool I want
5 August 2026
Unprompted review
Reply from Wickes - Handsworth
Hi, Kamaljot. Thank you for taking the time to share your review with us. We're really pleased to see that, Manny was able to help you find the tool you required. Thank you again for your kind feedback. - Scott H
Top class service
Top class service . Get chance to interact with one of the staff name Manny . Very helpful and kind person. Help me a lot during my visit in handsworth store . Top quality product and service . What ever i need for my house i will always be going on that store and recommend you guyz also .
11 June 2026
Unprompted review
Reply from Wickes - Handsworth
We're so pleased to hear about your top-class experience at our store! It's wonderful that Manny provided such helpful and kind service during your visit. We truly appreciate your kind feedback and recommendation. -AK
Sal served me with care and…
Sal served me with care and professionalism. I’ve been coming to Wickes in handsworth for years and always swift and efficient service
Thank you Sal
20 August 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Rajee, Thank you for your kind review abut our staff colleague Sal in our Handsworth store. We appreciate your review and your business.
Kim helped me place my order
Kim helped me place my order. I was so impresses i will be back again.
16 August 2026
Unprompted review
Reply from Wickes - Handsworth
We're so glad to hear that you were impressed with the service you received from Kim and that you'll be back again. Thank you for sharing your positive feedback! -AK
Good customer service
Went into Wickes to pick up a large quantity of floorboards and one of the team members Amrit very kindly helped me carry and load them into the van and answered all my questions. He was very helpful and friendly. Nelly very kindly called me to inform me my collection was ready.
11 August 2026
Unprompted review
Reply from Wickes - Handsworth
Hi, Amrik. Thank you for taking the time to share your review with us. We're really pleased to see that, Amrit was very helpful and friendly during your visit, providing excellent customer service. Thank you again for your kind feedback. - Scott H
The staff were really helpful today at…
The staff were really helpful today at wickes handsworth. Bal and Nat were especially very helpful. I highly recommend this store. Thank you
4 August 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Balwant, We're so pleased to hear that Bal and Nat were really helpful at the Handsworth store. It's wonderful to know you highly recommend us! - Sean
Popped into Wickes needing some help…
Popped into Wickes needing some help and ended up getting top-tier customer service thanks to Natalie and Bal. They were bright, super approachable, and completely sorted me out with what I needed without any fuss. It’s rare to find staff who are both genuinely friendly and actually know their stuff so well. They’re a credit to the store—will definitely be back!
Thank you so much Natalie and Bal for your help.
4 August 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Mohammed,
We are absolutely thrilled to hear about your fantastic experience! It's wonderful that Natalie and Bal were bright, approachable, and able to sort out everything you needed without any fuss. We truly appreciate your kind feedback. -Ellysse
Great customer service
Adam was great at giving advice and recommendations.
He's a great employee.
What a blessing to Wickes.
Thank you Adam.
29 July 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Francis, We're so pleased to hear that Adam provided such great advice and recommendations. Thank you for sharing your positive experience! - Sean
Came into the store today in handsworth…
Came into the store today in handsworth to shop for some paint and other things I needed and the staff were very helpful especially bal and Natalie. They showed me what I needed and gave me some advice on the paint also
28 July 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Ruksana, We're so pleased to hear about your positive experience and the excellent service you received from the staff and from Natalie. It's wonderful that our team was so helpful in assisting you with your paint and other needs! - Sean
The staff is really helpful
The staff is really helpful.
I went in there today, needed some help with selecting some stuff for my garden.
Amrit told me which options where available and what was the best choice accordingly.
He helped me also with lifting some material to taking it to my van.
His service was excellent!
26 July 2026
Unprompted review
Reply from Wickes - Handsworth
We're so pleased to hear about your positive experience. It's wonderful that Amrit was so helpful in assisting you with your garden selections and even helped you with lifting materials to your van. Thank you for your kind feedback! -AK
Nat & Bal were super helpful!
21 July 2026
Unprompted review
Reply from Wickes - Handsworth
Thank you for taking the time to leave us this feedback. We're happy to hear that Nat and Bal were very helpful during your visit. -AK
Bal was perfect and she is help me a…
Bal was perfect and she is help me a lot thanks wickes
25 July 2026
Unprompted review
Reply from Wickes - Handsworth
We're so glad to hear that Bal was able to help you so much during your visit. We appreciate your kind feedback! -AK
Went to wickes in Handsworth to buy…
Went to wickes in Handsworth to buy shower switch I have received excellent service by vanish and Bal. showed me the product and explained the difference. I am very happy with service
25 July 2026
Unprompted review
Reply from Wickes - Handsworth
We're so pleased to hear about your positive experience and that Vanish and Bal provided such helpful assistance with your shower switch purchase. It's wonderful that they explained the differences! -AK
Nat and Bal customer service is just a…
Nat and Bal customer service is just a fantastic and vwry hwlpfull thank you wickes
21 July 2026
Unprompted review
Reply from Wickes - Handsworth
We're so pleased to hear that Nat and Bal provided such fantastic and helpful service. Thank you for sharing your positive experience with us! -AK
Bathroom tiles
Nat and bal helped choose the right tiles for my bathroom . Highly recommend wickes handsworth.
21 July 2026
Unprompted review
Reply from Wickes - Handsworth
Hi, Sungjinwooh. Thank you for taking the time to share your review with us. We're happy to see that Nat and Bal both helped you choose the right tiles for your bathroom project. Thank you again for your valuable feedback. - Scott H
Came in today for paint
Came in today for paint, came across kim who was an amazing assistant she helped me and my brother to find the best paint for the job great interaction with her as she approachable and easy to talk to myself and brother will be returning again due to the good experience n customer service
16 July 2026
Unprompted review
Reply from Wickes - Handsworth
Hi, Daniel. Thank you for taking the time to share your review with us. We're really pleased to see that Kim was friendly and helpful during your visit, providing great customer service. Thank you again for your kind feedback. - Scott H
Thank you wickes handsworth
Nat, Bal and Sahil helped me today with tiles that I purchased. They were very friendly and helpful. Sahil helped me load the tiles into my car. Highly recommend Handsworth store
14 July 2026
Unprompted review
Reply from Wickes - Handsworth
We're so pleased to hear about your positive experience! It's wonderful to know that our team members were friendly and helpful. Thank you for your kind words! -AK
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