Wickes - Grimsby Reviews 104

Very helpful 👌

We cannot thank Chris enough for all of his help throughout the process of buying our kitchen. From start to finish, he was incredibly helpful, knowledgeable and always willing to go the extra mile to make sure everything was just right. Nothing was ever too much trouble for him.

Chris has a fantastic sense of humour and a great personality, which made the whole experience enjoyable and stress-free. He took the time to listen to what we wanted and guided us through every step with patience and professionalism.

His excellent customer service and genuine care made all the difference, and we are absolutely delighted with our new kitchen. Thank you, Chris, for all your hard work and support – it has been a pleasure working with you, and we would highly recommend you to anyone looking for a new kitchen.

Visited the store over the weekend and had everything we needed for our garden project … service was great thanks to Yvonne at the Grimsby branch #5star

I’ve been going to this place for years

Great place, great people
Allways ready to help

Joanne lofts from the grimsby store was so helpful from start to finish, she explained everything and is a very lovely lady who made me feel at ease. The kitchen she designed for me was perfect and good value for the cost.

Chris at the Grimsby store came out to design a new kitchen for us on Thursday. He invited us to go to the store on Saturday to see his design. Absolutely first class, he did an excellent job for us and did everything we asked from him. We were on a budget and he certainly got us a really great kitchen at a bargain price. Nothing was too much trouble for him even when I changed my mind. He seemed to know exactly what was perfect for our kitchen. I would highly recommend him and will definitely go back. Thank you Chris for all your help and advice.

Thanks so much to Jamie and the team at Wickes. They supplied sand to Pilgrim Academy for their outdoor sandpit and were so helpful. You've made a lot of child very happy 😊

A big thank you from Louth District Scouts for your kind donation of the new boards for our abseiling tower

Emily store manager had Excellent knowledge of products in store, went above and beyond helping out , just like having a personal shopper. Nothing was too much trouble. Made my experience none stressful . Will definitely be going back if I need anything in the future

J Lofts the adviser was very helpful and knowledgeable. Explained everything clearly . The range of kitchens wickes had was good and affordable. The Matt colour doors I needed wasn’t available so didn’t not purchase a kitchen but Would definitely recommend

This will be the third time we have used Wicks in different properties. The designs are good, service perfect, and price reasonable.
Thanks to Joanne Lofts for helping us get the kitchen we wanted.

We have just bought a new kitchen today from the grimsby branch of wickes.chris the kitchen designer was absolutely brilliant, no pressure and very good advise and guidance was given in a very relaxed atmosphere.i can honestly say we have never enjoyed buying g a kitchen as much as this experience.the working g relationship between chris and store manager Emily was great to see.emily talked us through the process on our 1st visit with a smile and never put us under pressure to make a decision.very well done team and we would glady recommend them to anyone.

Went into Grimsby Wickes looking for a few screws and asked the ladies on the tills for help, Yvonne and Layla were extremely knowledgeable and helpful, in and out in 5 minutes, well done Ladies 🙏

I ordered internal-use timber from Wickes and what I received was absolutely shocking. The entire delivery arrived soaked, water-damaged, and already showing early signs of black mould risk, making it completely unfit for any internal work. I sent Wickes a full video of the condition as proof.

This isn’t just poor service — it’s a breach of multiple UK consumer laws, including:
• Consumer Rights Act 2015 (Sections 9, 10 & 11)
The goods are not of satisfactory quality, not fit for purpose, and not as described.
• Consumer Contracts Regulations 2013
Items supplied by delivery must match the description and be usable upon arrival. These clearly weren’t.
• Consumer Protection from Unfair Trading Regulations 2008
Supplying internal materials in a wet and unsafe condition may be considered an unfair or misleading commercial practice.

I made it clear I do NOT want a replacement. I am requesting a full refund and compensation for:
• The condition of the goods
• The mould risk
• My loss of wages due to being unable to carry out planned work

I have provided all requested evidence, yet customer service has been slow and unhelpful. I’ve been told to wait 72 hours, which is completely unacceptable given the severity of the issue and the clear breaches of consumer law.

I expect this to be resolved within 24 hours, with a full refund and appropriate compensation.
This experience has been extremely disappointing, and I hope Wickes finally takes this seriously.

Asked for a quote to renovate bathroom and promised to receive by the following Wednesday. Designer can't have been in house for more than 20 minutes and did not really seem interested in what we wanted. Quote never arrived and after speaking to him today he came across as could not care whether I used their services or not and could not wait to get me off the phone. Usual type of excuse "I was going to ring you today" This gentleman in my opinion does nothing to enhance Wickes as a company.

Christopher Moses was amazing. Really helpfull, understood our budget and what we wanted straight away. Never felt preasure to buy anything, we took the radiator off due to price. Honestly he was so amazing g that in our bathroom appointment we bought our kitchen too. Absolutely top man,and we couldn't of asked for a easier process

Yesterday I went to wickes to order some flooring things the customer service was amazing and very helpful very polite,I was very happy ,my day was good,😊 There was a guy the name of Bill he was very good customer service he was very polite to us. Thank you bill and wickes for your nice customer service👍👍👍

Today I was served by Billy in the Grimsby store.
He assisted me set up my Trade Pro account and he processed my order for home delivery.
Excellent service, thank you

Stepped into Wickes not knowing where anything was. I asked an assistant for help. His name was Jordan, so helpful. He helped as much as he could he even have me the trolly he was using to stock shelves as mine wasn't adequate.

I went pay for the items I chose and Jordan was there to help again!! He explained that an item that I wanted, that wasn't in stock could be paid for on the till and collected or delivered to my home. I opted for the latter.

Full marks to Jordan, he did a fantastic job and gave a service that was second to none. Wickes definitely has an exemplary employee in Jordan.

Well done all 👌

Fantastic staff as new to the area it was our first visit to return an online order of some extra emulsion we ordered. Was greeted with a friendly hello & a warm smile from Emily she came out to the car & helped to take it in as I've got a broken hand. Thank you so much you certainly made my day a lot easier