Wickes - Eastbourne Reviews 

162
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TrustScore 4.5 out of 5

4.5

1 Hammonds Drive, Eastbourne East Sussex, BN23 6PW, GB

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Rated 5 out of 5 stars

Coco went above and beyond the "call of duty" with regard to our new kitchen and bathroom. Very professional, helpful, patient and kind. Knowledgeable about the products, great ideas to get arou... See more

Company replied

Rated 5 out of 5 stars

From start to finish they were very professional. Once we had decided to revamp our bathroom , our builder suggested Wicks for the job. Coco, the design consultant, visited our house then came back... See more

Company replied

Rated 5 out of 5 stars

From day 1 Colleen Astridge at Eastbourne branch of Wickes was very professional and helped us through the design and layout of our new kitchen The kitchen chosen was the Intelliga Esker in Azur... See more

Company replied

Rated 1 out of 5 stars

10 Year kitchen Guarantee! Beware !! Bought a top of the range kitchen, not your off the shelf type number. For the security of a guarantee on the units especially when spending an awful lot of mon... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Eastbourne

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 1 Hammonds Drive, Eastbourne, East Sussex, BN23 6PW, United Kingdom

  • +441323431631

4.5

Excellent

TrustScore 4.5 out of 5

162 reviews

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4.5

All reviews

(162)

14,656 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to find product and friendly staff…

Easy to find product and friendly staff Lilly

17 February 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hi Stephen, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Always very friendly and helpful…

Always very friendly and helpful service from Angela at the Eastbourne store

20 February 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Angela in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Good management and service

Went to buy big bags of log from eastbourne branch few days back. I asked the staff for assistance and a young man volunteered to help me load the trolley with care and a pleasant smile and very polite. I am a senior and I do appreciate such help. Conner the young man even loaded the logs into my car.
Thank you Conner
Thank you Wickes

19 February 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hey John, thanks for your wonderful feedback, and I'm glad that Connor was able to help you in our Eastbourne store! - Dylan

Rated 5 out of 5 stars

Angela

Angela, is always smiling and always very helpful. Tgankyou

21 February 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hey David, thanks for your five-star review and, and I'm glad you enjoyed the service from Angela in our Eastbourne store! - Dylan

Rated 5 out of 5 stars

Ben and Catt were extremely helpful on…

Ben and Catt were extremely helpful on our visit, didn’t have what we was looking for in stock, so checked another store for us which had stock. Thank you for your help

20 February 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hi Teresa, We appreciate your kind words and are thrilled to hear about the positive experience you had with Ben and Catt. Their dedication to providing excellent customer service is a testament to our commitment to exceeding expectations. - SF

Rated 5 out of 5 stars

Went in with a rough idea of what I…

Went in with a rough idea of what I wanted. Spoke to a lovely lady called Kat/Cat. She was really helpful and is always smiling when we see her.
The other staff all seem relaxed and look like they enjoy the people they work with. Really makes shopping more pleasant when the staff are happy.
Good job Eastbourne always a pleasure coming in

3 February 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hi Mandie, We're so glad to hear you had a positive experience in our store. It's wonderful to know that you found our staff to be helpful and friendly. We're always striving to create a welcoming and enjoyable shopping experience for our customers. - SF

Rated 5 out of 5 stars

I've used Eastbourne wicks for years…

I've used Eastbourne wicks for years and it's always been a helpful shop with everything I need. Today I went in to get some plywood. They had what I wanted in stock and when I needed assistance to lift the wood onto the roof of my car one of the staff called Ben was very willing to be of assistance. Thank you for providing a great customer experience.

19 February 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hi John, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Fantastic team

Would just like to thank Ben and all the team at wickes eastbourne, they are always on hand to help me find any products i need, very friendly and hardworking great team

18 February 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hey there, thanks for your five-star feedback, and I'm glad you enjoyed the service in our Eastbourne store from Ben and the rest of the team! - Dylan

Rated 5 out of 5 stars

Great experience!

Went into the Eastbourne wickes this morning and was greeted by Lily at the till. She was extremely helpful when I couldn’t find what I was looking for and such a smiley and friendly face to see on a dull Monday morning, so Thankyou!

17 February 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hi Mark, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Lily in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Kitchen planned to perfection

Needed a kitchen and most things for a bathroom and ensuite
The kitchen was made a breeze by my fabulous kitchen planner Coco and was ordered with a lovely discount as they were having a sale
All deliveries have arrived on time and undamaged which make fitting so much easier
First time ordering but would definitely recommend and use again
Price was unbeatable imo
Rest of the staff were always smiling and always happy to help
So nice to go to a store where you feel welcome
Great job

16 January 2025
Unprompted review
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Reply from Wickes - Eastbourne

We appreciate you taking the time to share your positive experience. We are delighted to hear that you had a great experience with our kitchen planner and that you were able to take advantage of our sale. We are also pleased to hear that your deliveries arrived on time and undamaged. We strive to provide our customers with a welcoming and helpful environment, and we are glad that you felt that way in our store. - SW

Rated 5 out of 5 stars

I had my bathroom designed my Cocoa in…

I had my bathroom designed my Cocoa in the Eastbourne store. The final result was absolutely incredible. I would definitely recommend it to anyone.

15 January 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hey James, thank you for your five-star review, and I'm glad you enjoyed the service from Cocoa in our Eastbourne store, it makes us proud you would recommend us and enjoy your new space! - Dylan

Rated 5 out of 5 stars

Great Kitchen Designer

It was a real pleasure working alongside Coco (Astridge) who was the key person in perfecting the design of our kitchens; her previous expertise in interior design really helped, she has a good eye for detail and was able to fully connect with all of our needs. She is warm and friendly and took great care of us throughout the whole process. Highly recommend her services. Thank you Coco.

6 November 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hey there, thanks for your wonderful feedback, and I'm delighted that Coco in our Eastbourne store was first class throughout your kitchen design. It makes us proud you would recommend us and enjoy your new space! - Dylan

Rated 5 out of 5 stars

Had an emergency with our shower unit…

Had an emergency with our shower unit gushing out water so had to turn all water and ran to wickes for replacement or a fix! Steve F was really helpful. He showed me the options and what we could do. I ended buying a temporary fix which worked brilliantly so although still no shower, we could turn the water back on! Thank you Steve 😊

28 January 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hi Tina, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Steve in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Good old Ben

Ben made our experience great - saved us a good chunk of change on chip board.

The rest of the team were spot on, knew what I was on about, (even though I didn't,) and showed professionalism going above and beyond throughout my DIY shopping experience.

21 January 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hey Jason, thanks for your five-star review, and I'm glad that Ben was able to help you out in our Eastbourne store! - Dylan

Rated 5 out of 5 stars

Brilliant workmanship

Brilliant workmanship, highly organised, very personable.
Coco, who was the employee representing Wicks was absolutely brilliant. She visited our house and not only created a design that was excellent. She took into account who we were and her design was bespoken to our needs and the way we used our kitchen.
The contracted fitter, Clemi, whom Wicks used, couldn’t have been better. He was not only an excellent workman. He also was considerate and personable and was meticulous Not Just in his work but in his timekeeping. Everything was done to our specifications and with our agreement. We were kept informed of his progress throughout the whole of the project.
We certainly recommend both Wicks and the fitter whom they used, and who incidentally we will continue to use when we have projects that we need done around the house, they are that good!

25 November 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi Miriam, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Coco and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Fabulous kitchen refit with Wickes led…

Fabulous kitchen refit with Wickes led by C&M Honorato - could not fault this team or recommend them more for their no fuss, can do attitude. Thank you so much and already booked again 🤩

15 December 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi Mary, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Really good communication from start to…

Really good communication from start to finish with Coco at Eastbourne Wickes designing the bathroom and with Lee our fitter. They were both easy to get hold of with any questions which was reassuring. The bathroom was finished to a high standard and Lee checked in with us and kept us up to date with progress. Overall really happy with the experience we had with Wickes from first contact to last.

9 December 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hello Anja, thank you for your wonderful feedback, and I'm delighted that Coco and Lee were first class throughout your bathroom design and installation. It makes us proud you're happy with the end result, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Designer Shower

I am thrilled with my stunning new shower room from Wickes in Eastbourne. A special thank you to Coco who helped me choose the materials and guided me through the process and made it stress free. The service was professional and efficient and I now have a designer shower at a reasonable price

24 October 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi, Carolyn. Thank you for taking the time to share your review with us. I'm delighted to see that you are thrilled with your new shower room. I'm also happy to see that your design consultant, Coco at our Wickes store in Eastbourne was helpful, professional and efficient. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Great service with kitchen planning…

Great service with kitchen planning involving many changes from us and to accommodate our kitchen layout. Fitter was timely and efficient.

4 November 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi, Mrs Jarvis. Thank you for taking the time to share your review with us. I'm really pleased to see that you received a great service during your kitchen design. I'm also really happy to hear that your installer was timely and efficient. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Wickes was superb.

Planning was superb. Design consultant (Coco at Eastbourne) understood our needs better than we did and ensured that we got the right kitchen design.
We were kept fully informed re all deliveries which arrived on time. Personnel were courteous and well organised. Installer team (Clemi and Lyndsay) were simply outstanding. First class workmanship and a pleasure to be around.

18 November 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi, Edna. Thank you for taking the time to share your review with us.
I'm really happy to see that your design consultant, Edna at our Wickes store in Eastbourne, understood your needs and requirements, ensuring you got the design you wanted. I'm also really pleased to hear that your installers, Clemi and Lyndsay, were first class and a pleasure to be around. Thank you again for your kind feedback. - Scott H

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