Wickes - Dudley Reviews 

97
TrustScore 4.5 out of 5

4.5

Dudley Road, Brierley Hill, Oak Park, Dudley West Midlands, DY5 1HR, GB


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Rated 5 out of 5 stars

This is the second time we have purchased kitchen items from wickes at Dudley. The kitchen was planned by Petra Tapako 8 years ago. To make the kitchen suitable to our current needs we returned to... See more

Company replied

Rated 5 out of 5 stars

I am a regular customer to this dudley branch. Very rare it doesn't stock my plaster materials. The Staff also are super friendly and very helpful. Christian often asks how my work is going and did yo... See more

Company replied

Rated 1 out of 5 stars

Wickes kitchen installation planned for 2 weeks took 17 weeks to complete. Total lack of ownership from wickes. More doors either incorrect size or damaged have been skipped than fitted within my prop... See more

Company replied

Rated 5 out of 5 stars

Hi, I came on Friday afternoon, I was looking for paint gloss and I picked up mixing colour tin. Took to the till , just about to pay and the lady on till noticed, picked wrong one and explained it’s... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Dudley

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Dudley Road, Brierley Hill, Oak Park, Dudley, West Midlands, DY5 1HR, United Kingdom

  • +441384481381

4.5

Excellent

TrustScore 4.5 out of 5

97 reviews

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4.5

All reviews

(97)

14,208 reviews in the last 12 months

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Rated 5 out of 5 stars

Extremely Helpful

Very friendly staff at wickes Dudley especially Ben who was extremely helpful and very patient with me. He really took the time out to help me and offered me great advice which was appreciated.. (I'm not DIY savvy) he was such a lovely young man.. there was another lady too with blonde hair but ive forgotten her name, she was a star! Also the lady at the till.. I believe her name is Mel was very polite and helpful too. I'll definitely be returning soon!

5 June 2025
Unprompted review
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Reply from Wickes - Dudley

Hi Amelia, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Ben in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Wickes Community Programme

A big thank you for Gurdeep Chumber and his team at Brierley Hill (Dudley) and the Wickes Community Programme for providing Woodstain and brushes to enable The Friends of Wordsley Parks to bring a bit of colour back to our park benches

2 May 2025
Unprompted review
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Reply from Wickes - Dudley

Hi Julian, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Gurdeep in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Laura L was extremely helpful over the…

Laura L was extremely helpful over the phone at the Brierley Hill branch and arranged some stock to be collected for me. Always have a great experience here

3 June 2025
Unprompted review
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Reply from Wickes - Dudley

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Laura in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Excellent from start to finish

From start to finish we were looked after by Gindy very professional and courteous has a very good knowledge of kitchens ticked every box would recommend Wicks to anyone many thanks

4 June 2025
Unprompted review
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Reply from Wickes - Dudley

Hi Stephan, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Gindy in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Wickes always willing to learn

This is an update (Bad Staff) Whilst they can not erase the past They can learn from it Received a phone call from their manager Gurdeep ( hope I've spelt it correctly, apologies if I haven't) A truly respectful gentleman ,he could not apologise enough for what happened and did his research and educated his staff and that's more than I expected from the last review More people and stores need to understand How hard it is for the older generation to ask for help We can be a stubborn generation Thank you for the phone call but Thank you more for doing your homework and educating your staff Dad says he will see you on his next visit 😀

26 May 2025
Unprompted review
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Reply from Wickes - Dudley

We appreciate you sharing your updated experience. We're happy to hear that the conversation was respectful and addressed your concerns. It’s great to know your dad plans to return. Thank you for your feedback-GS

Rated 5 out of 5 stars

Where do I start….

Where do I start?? From walking into Wickes Brierley hill we knew this would be the place we would purchase our new kitchen. Having had 2 very disappointing experiences with 2 other kitchen companies we popped into Wickes after seeing a stunning Wickes kitchen our fitter had just completed..!
From the moment we met Petra, our kitchen designer, we knew we were in good hands. Within 3 days she had spoken to us in store, visited us at home to measure up and discuss our options and had put a plan together for us to view that literally ‘blew us away..!’
Delivery was prompt on the day of our choice. We had our own fitter who commented on several occasions how ‘stunning’ our kitchen was going to be based on the design!
Our kitchen is now completely finished and is truly spectacular. Quality of cabinets is excellent, quartz worktop is stunning & all the little extra ‘bits..’ have resulted in us getting the kitchen of our dreams..!! Thankyou to Wickes Brierley hill and a special thankyou to Petra ❤️

19 May 2025
Unprompted review
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Reply from Wickes - Dudley

Thank you for your wonderful review and for sharing your positive experience with us. We are thrilled to hear that you found our Brierley Hill store to be the perfect place to purchase your new kitchen.

We are especially delighted to hear about your positive experience with Petra. It sounds like she went above and beyond to understand your vision and create a kitchen that truly exceeded your expectations. We are proud to have such talented designers on our team. We are also glad to hear that you were impressed with the quality of our cabinets and worktops, and that your fitter was equally enthusiastic about the design. We hope you enjoy your beautiful new kitchen for many years to come. TW

Rated 5 out of 5 stars

Great personal service!

THANK YOU so much to Gindy for helping us design our dream kitchen. Really great service, very friendly and extremely helpful!

14 May 2025
Unprompted review
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Reply from Wickes - Dudley

We are so happy to hear you had a positive experience with Gindy! We appreciate you taking the time to share your feedback and we're thrilled you're happy with your new kitchen!
-AF

Rated 5 out of 5 stars

GREAT

Gindy is a professional and lovely lady. Wickes is lucky to have her as her designs for both bathroom and kitchen were extremely well thought out and the designs fitted the character of the space. Thank you Gindy for coming out measuring up and designing beautiful bathroom and Kitchen.

7 May 2025
Unprompted review
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Reply from Wickes - Dudley

Hey Sharon, thanks for your five-star review, and I'm glad you enjoyed the service from Gindy throughout your design experience, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Excellent Service from Gindy the Kitchen Designer

Spoke to Gindy a few months ago regarding a bathroom & kitchen for a rental. Wanted something decent but affordable which she designed and re-designed a couple of times giving me a couple of prices to work with.

Service was great as was her knowledge of products will definitely be back for more and I've recommended her to friends for their future projects. Thankyou.

1 February 2025
Unprompted review
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Reply from Wickes - Dudley

Hello Pali, thank you for your five-star review, and I'm glad you enjoyed the experience from Gindy in our Dudley store throughout your kitchen design, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Garden items

The staff at Wickes Dudley were fantastic in helping us out with donated items to refurbish our memorial gardens at the ambulance station.
All the products were of great quality and the staff were friendly and attentive :)

4 May 2024
Unprompted review
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Reply from Wickes - Dudley

We are so happy to hear that you had a positive experience with our Dudley store. We are proud to support our community and we are delighted to hear that you were able to use our products to refurbish your memorial gardens. We appreciate your kind words about our staff and their helpfulness. TW

Rated 5 out of 5 stars

I love my new bathroom

I love my new bathroom. Sitting down with Gindy, the design consultant, was relaxing and easy. She took time to explain the products and help guide me through the whole process.
I would recommend wickes and Gindy to others.

10 April 2025
Unprompted review
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Reply from Wickes - Dudley

Thank you for your kind review! We are delighted to hear that you enjoyed your experience with Gindy and that you are happy with your new bathroom. We strive to provide our customers with a positive and helpful experience, and we are thrilled that you found Gindy to be so helpful.
-AF

Rated 5 out of 5 stars

Needed a kitchen planned and supplied…

Needed a kitchen planned and supplied for a rental property, luckily i had the help from Gindy, the design consultant, who couldn't have helped me more!
Got a great priced kitchen picked out that was within budget, but not cheap and flimsy, a durable kitchen planned out perfectly for the space I had. Gindy was fantastic, her customer service and knowledge was unmatched. On a personal level she's lovely, polite and nothing is too much for her to deal with. Great service from Gindy and will definitely ask for her for future projects.

1 May 2025
Unprompted review
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Reply from Wickes - Dudley

Hey Megan, thank you for your five-star feedback, and I'm delighted you enjoyed the service from Gindy throughout your kitchen design experience, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Brilliant service and quick delivery…

Brilliant service and quick delivery very friendly

28 April 2025
Unprompted review
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Reply from Wickes - Dudley

Hi Susan, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with this delivery. -AH

Rated 5 out of 5 stars

New bathroom

Just to 'Thank' Gindy at the Dudley branch for all her help while planning our new bathroom. Nothing was too much trouble. She understood exactly what we needed and from the initial measure up to the planning she was lovely to deal with. A very professional and lovely lady.

19 April 2025
Unprompted review
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Reply from Wickes - Dudley

Thank you for taking the time to share your positive experience. We are delighted to hear that you had such a great experience and that you were impressed with the knowledge and helpfulness of Gindy. We appreciate you recognizing their hard work and dedication.
-AF

Rated 5 out of 5 stars

I was with my 2 small children and one…

I was with my 2 small children and one of the gents very quickly offered to help me as he could see I was struggling with large pots of paint. Even carried them out to the car and made sure they were safely loaded. Made the whole experience so much easier

14 April 2025
Unprompted review
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Reply from Wickes - Dudley

Hi Sarah, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

I was looking for decking and didn’t…

I was looking for decking and didn’t really know what I was doing. Sean spent a lot of time with me and made sure I had what I needed and understood how to do it. Great service

13 April 2025
Unprompted review
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Reply from Wickes - Dudley

Hey Clare, thank you for your five-star review, and I'm glad you enjoyed the service in our Dudley store! - Dylan

Rated 5 out of 5 stars

Thank you Gurdeep for your store’s…

Thank you Gurdeep for your store’s donation of 25 bags of compost to the Kingswinford in Bloom project. Much appreciated.

10 April 2025
Unprompted review
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Reply from Wickes - Dudley

Hey Joanne, thank you for your five-star review, and I'm glad you enjoyed the service from Gurdeep in our Dudley store! - Dylan

Rated 5 out of 5 stars

Gindy our kitchen planner at wickes…

Gindy our kitchen planner at wickes was absolutely brilliant and very patient and helpful in every way . A really pleasurable experience. Highly recommended.

15 March 2025
Unprompted review
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Reply from Wickes - Dudley

Thank you for your kind words! We're thrilled to hear that you had such a positive experience with our kitchen planner. We're proud to have such dedicated and helpful team members. Enjoy your new kitchen! - SW

Rated 5 out of 5 stars

New Kitchen

We had our kitchen designed by Petra from Brierley Hill Wickes. She was helpful, listened and nothing was too much for her. We had a few issues with the installation and Petra sorted it all out which took the stress off us. We are very grateful and we can now enjoy our kitchen. Thank you Petra. Keith&Joyce

6 March 2025
Unprompted review
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Reply from Wickes - Dudley

Hi Daz, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and hope that you enjoy your new space. - FB

Rated 5 out of 5 stars

Great store, great staff

Great store, always plenty stock and the most friendliest staff I've seen in a DIY shop for some time!

14 February 2025
Unprompted review
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Reply from Wickes - Dudley

Hi Dave, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

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