Wickes - Dartford Reviews 

I would give wickes no stars if I could. This project from start to finish has been a disaster. Workmen turned up drunk or under the influence of drugs. Their workmanship certainly supported this. I was forced to kick them out half way through the fitting. Wickes support and management team were less than helpful. Took over 6 months to rectify the awful service. I would avoid wickes everyone. Quick to take your money. , but forget they have to provide a service. It was stressful to say the least. Don’t invest there are better companies about.

I just picked up my order from the Wickes store in Dartford and wanted to say a huge thank you to Rustam. He was incredibly helpful and cheerful, going above and beyond to bring my order out to my car on a pallet and even loading it for me. Given it was a Sunday, his positive attitude was truly appreciated. I hope he receives this feedback and knows how much I appreciated his excellent service.

Gordon on show rooms was amazing,
He listened and was patient and we were on the same wave length with ideas and solutions.
Excellent customer service, and very knowledgeable and friendly and helpful.
I used to be a bathroom designer and work in diy retail so I can spot a talent when u meet one.
Employee of the month for sure.
Definitely would recommend.
Top bloke

We've recently had our kitchen designed and installed by Wickes.

The Designer Karen Gordon was always very professional, thorough in her design and notes whilst being attentive and listening to what we wanted from our kitchen. Karen was also able to provide insight and solutions for us before we settled on our kitchen.

The installers, Land Building and Refurbishment (Matt and Mark) were first rate from start to finish as well with the installation, always on time and communicating daily, great workmanship and care given, leaving us with a lovely kitchen.

Great job all round from both the Designer and Installers.

The only slight down side was the need for a couple of replacement doors which were damaged in transit but these were dealt with by the delivery service team and was outside of the control of both the Designer and installers.

Thanks

Mark & Jenny

Excellent service

We recently had a kitchen designed and fitted by Wickes Dartford and are so delighted with the end result. Karen Gordon, our designer was a wealth of knowledge, made suggestions on design tweaks that would make this a more effective working kitchen, showed us options and ideas at the onsite showroom and her attention to detail was fantastic. Matt and Mark our fitters were polite, friendly and incredibly hard working. Throughout the fit we would be shown how things were progressing and they included us in any on site decisions that were required, such as grooves in the draining board, light fittings, electrics etc. Their work was incredibly neat and of the highest quality. Cannot recommend highly enough!

Mitchell was very helpful in assisting us with ordering our tiles. Great lad!

Huge praise for Gordon at Wickes Dartford for designing the perfect kitchen for me. His knowledge is superior and his guidance is appreciated beyond compare. Such a lovely guy, always puts the customer first!

Visited the store this week to buy decorating products. Helped by Ethan.. really knew his stuff, got everything we needed.

Visited the Dartford store recently and was pleasantly surprised how good the store is looking. I have been using this store for many years and the improvement in here is notable. The staff are friendly and helpful. Will definitely be using this store more regularly

I use the wickes stores quite regularly and always find the staff helpful and polite.
I went into the Dartford store to get building materials, I couldn't find what I needed so spoke to a colleague called Rashpal, who was more than happy to help find what I needed from the warehouse as quickly as he could.

Wicks great person Karen in store help us pick our kitchen thank you and fitters Danny Starr and crew where great polite and helpful

I visited my local branch at Dartford a couple of days ago to look at the kitchen showroom. I was greeted by a gentleman called Lewis and was shown around the displays. He answered all my questions and was very helpful and polite.
I look forward to booking an appointment in the very near future to have my Kitchen designed by Lewis

We decided to go with Wickes for our Kitchen and downstairs shower room project which required a change to the room layout, new drainage, electrics, water supply, and much more.

Karen at the Dartford branch was incredible with understanding what we were looking for, checking the measurements and making sure the design was practical whilst offering other options and suggestions. She was always on hand to help, even after we placed the order and has supported us through to the project completion, which made a huge difference to our experience in not being passed around when needing to talk to someone.

The tradespeople assigned to our project was Land Building and Refurbishment Ltd (Matthew Land) and I cannot recommend them enough! High quality tradespeople seem hard to come by and they made the whole experience effortless on our part, and got everything done with minimal stress and disruption to our lives. From little things like replumbing the washing machine for over the weekend, to taking the time to readjusting shelves, every detail was thought of. An aspect I really appreciated was that Mat would always explain when he uncovered something and give multiple options, without fear mongering or pressuring us to spend more money; there was always a feasible option without adding to the expense. Project completed on time (despite a delay in a radiator arriving, which Mat did try to wait for) and to a high quality which we are delighted with.

Cannot fault the process, people, or output at all. Having a company design and manage the fitting and delivery of something of this scale took the burden off of us and everything was handled between Mat and Wickes. Will definitely be looking to them again for future projects.

Just starting a big project in my property and visited my local store in Dartford. I wasn’t sure of the exact products i would need so asked at the customer service desk for advice. I dealt with a lady named Tracy and found she was very knowledgeable of the products in the store, she helped no end. Will definitely be returning to purchase more items in the near future

My hubby and I came into store and was assisted by cashier jan in finding the right sealant for a project we was working on. She was very helpful.

Very good service, polite response when I asked a question.
Very helpful and polite casher ,Frank also helped paying for goods.

Since consulting Wickes Bathroom Design Consultant Karen Gordon, my lovely new bathroom installation is now complete. I am absolutely delighted with the end result! The Installation team worked really hard to bring Karen's design & my dream bathroom to life. Nothing was too much trouble for them, they were punctual & tidy too. I would recommend Wickes, & particularly Karen.

We had Karen from Wicks design our kitchen. Karen really helped us utilise the limited space we had and listened to our concerns about gaining more practical space.

Wicks recommended Will Comber of Wacom Services who was the project manager and fitter for our kitchen.

Will made a home visit to double check measurements and explained in detail how he would be working with his team to install our new Kitchen.

Will was always on time and if he was going to be late he always kept us informed.

Will’s team the Electrician, Plaster, Painter and Plumber all did an excellent job, and always left our home clean and tidy.

We had some teething problems, where cupboard doors were not delivered and replacement drawer fronts were damaged, but as soon as Will or we contacted Wicks they were ordered and delivered straight away.

Karen our Kitchen Designer really is passionate about her job and she was so easy to talk to.

Karen listened to our ideas and made helpful suggestions, to make our kitchen workable and she certainly delivered on our brief.

Now we have a sleek design, bright workable Kitchen where we can have everything that needs to be put away in its place.

The lighting is now practical we have four ceiling spot lights with a dimmer switch, three LED down lights under the work tops and all can be operated independently, should you only want the downlighting switched on.

All in all we are so pleased and extremely happy with our Wicks Kitchen it’s really transformed our kitchen, home and our lives waiting 15 years for a new Kitchen was well worth the wait 😂😊

I would definitely recommend Karen from Wicks Dartford and the Customer Service team.

As they have been tracking our installation from start to finish, phoning emailing keeping us updated throughout the whole process, checking we are happy with how things were going.

So for those of you who are looking to purchase a new Kitchen check out Wicks.

You won’t be disappointed as they have so many different Kitchen options you can choose from depending on your budget and space in your home.

Big thank you to all at Wickes our ensuite is lovely. The whole process from meeting Karen and deciding what we want, the computer images of what the ensuite would look like is great. Should say the whole installation team and Lee our fitter top class job. 100% if thinking about it go for it.