Wickes - Catford Reviews 

Waited all day for a 10am-4pm delivery of cement bags and jumbo sharp sand from the Catford Branch. At 8.30pm two guys from the Wincanton delivery company turned up. No jumbo bag of sand. They missed it off the order. No communication from drivers and Wickes customer service unable to contact drivers. More than useless.

I received fantastic customer service from store colleague Milton at the Catford branch. Milton went above and beyond to assist me in choosing the right laminate flooring, put it on the trolley and assist me to the car to help load the laminate flooring in the car boot. Milton was polite, approachable and knowledgeable of the stores products.

Met with Milton today. Service, support was outstanding. Really friendly, personable. Really help us get everything we needed today. Not been to Wicks for years. Really impressed!!!

George was a great help, he helped us understand what is needed for our space and what makes Wickes an option compared to other companies doing similar work. The differences in small things like a corner space or the paint work on different doors.

Information you don't always get from experts.

It was disappointing, a waste of time! Our so called “designer” was George Carter Allen. We went there for our bathrooms design appointment and when we asked
for his advice/opinion on some items
and color/themes, he said “it’s not my bathroom so i will not say anything” - aren’t designers supposed to help with getting a nice design of the bathroom? I don’t usually write reviews but this time it was so bad that i had to warn those who may need! All he did was dragged the items from the list and dropped in the bathroom - was also very slow with using his computer. Didn’t talk nicely to us, disrespectful towards customers! Also, he kept on asking why we went to that branch (Catford) in a not very nice way! I could go on and on but if you get him as your designer, good luck! Or don’t bother wasting your time really!

Fantastic experience at Wickes, thanks to Milton, the customer service was exceptional from the moment I arrived, nothing was too much trouble. Also thanks the Margurita who assisted with my TradePro sign up. Great assets to Wickes (Catford).

Ordered a click and collect which is ready but no one serving just standing around talking. Such bad customer service

Milton was fantastically helpful. He went above and beyond to find the materials I was after and ensure I was getting the best deal. Amazing customer service from him and Mags

Great and excellent service from your staff Ben.

Amazing experience with the help of Milton the customer service advisor

The three guys in your Catford branch couldn’t have been more kind and helpful with my click and collect. Also grateful for the loading the wood(click n collect) plus 3 bags of compost I bought at the same time.
Thank you all so much👍🏻😁 ⭐️⭐️⭐️⭐️⭐️

David Knock is a fantastic employee at this branch - super friendly, very helpful, and extremely knowledgeable. He’s helped me out with everything from peeling off decades of wallpaper to finding the right drain catcher. He’s also listened when I’m upset that my partner doesn’t rate my DIY skills (she thinks she’s much better at painting walls than I am and David commiserates)

A prompt and efficient service. Shane went out of his way to ensure that the product was in stock and then helped retrieve it from the shelf for my convenience. A real asset to Wickes.

Great team work did have to make a refund of a lot of material and in the end of the day and they were amazing from Stan on the till to the manager Ben and Chris...fantastic group!!💯💯

Great experience

Would recommend other to visit this store

Shane was very helpful and professional. He went the extra mile to help us and find a product ( roof tile) that wasn’t on the shelf. We’ll definitely come back to this store .
Thanks Shane!

Very helpful and friendly staff. I cam away with exactly what I was looking for.

Thank you Darren for the swift support with my title adhesive mix up!