Wickes - Catford Reviews 

271
TrustScore 4.5 out of 5

4.3

7 Catford Hill, Catford London, SE6 4NU, GB


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Rated 5 out of 5 stars

I went to purchase a storage box in Catford the associate who i asked for help couldnt help and was ery unwilling to help. The security guard was the person who helped he found out where the item i w... See more

Company replied

Rated 5 out of 5 stars

We wanted to colour match paint to our kitchen cupboards and were immediately served by a charming gentleman who was so helpful and took us to the paint shelves first to see whether an existing off th... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer service received today from Ian at Wickes Catford. Ian helped me process both a return and a new purchase. I found Ian to be polite, professional, very knowledgeable and court... See more

Company replied

Rated 1 out of 5 stars

Terrible! Poor customer service, one member of staff didn’t want to move, took several attempts of us asking for him to get up to assist us, would not recommend. Spend your money elsewhere

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Catford

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 7 Catford Hill, Catford, London, SE6 4NU, United Kingdom

  • +442086909872

4.3

Excellent

TrustScore 4.5 out of 5

271 reviews

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4.3

All reviews

(271)

14,684 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good customer service

The customer service provided by Abdul at Wickes was excellent. He was polite, knowledgable and quickly found the product I was looking for.

30 August 2026
Unprompted review
Wickes - Catford logo

Reply from Wickes - Catford

Hi Alexandra, Thank you for taking the time to share your review with us. We're really pleased to hear that our colleague was polite and knowledgeable. It's great that he found the product you were looking for quickly. -JG

Rated 5 out of 5 stars

Tim and Ben was really good help bunch…

Tim and Ben was really good help bunch of good lads thank you guys!

24 August 2026
Unprompted review
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Reply from Wickes - Catford

Thank you for sharing your wonderful review with us. We're really pleased to hear that Tim and Ben were able to provide such good help. We truly appreciate your kind feedback. -AK

Rated 5 out of 5 stars

Storage box

I went to purchase a storage box in Catford the associate who i asked for help couldnt help and was ery unwilling to help. The security guard was the person who helped he found out where the item i wanted was and took it down for me and helped me take it to the cashier. This man needs a job as some kind if associate other than security. Or pay himmore

28 August 2026
Unprompted review
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Reply from Wickes - Catford

Hi Carmen, We appreciate you sharing your experience with us. We are concerned to hear about the unhelpful associate and are grateful for the security guard's exceptional assistance. We will certainly look into this matter to ensure our team provides consistent, excellent service. - Sean

Rated 5 out of 5 stars

Fantastic customer service received…

Fantastic customer service received today from Ian at Wickes Catford.
Ian helped me process both a return and a new purchase.
I found Ian to be polite, professional, very knowledgeable and courteous on both dealings with him.
He is a real credit to Wickes and it was an absolute pleasure meeting him.
Old school unhurried customer service at its finest.

27 August 2026
Unprompted review
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Reply from Wickes - Catford

Hi There, Thank you for your very kind words about our colleague Ian in our Catford store. It's good to know that you had a great customer experience. We appreciate your kind review and your business.

Rated 5 out of 5 stars

After losing my trade card and down…

After losing my trade card and down loading the trade app it was the first time of using it and I was slow in finding the discount barcode,Ben at the checkout was very helpful and quickly sorted it for me, I’ve got my 10% discount back.👍

27 August 2026
Unprompted review
Wickes - Catford logo

Reply from Wickes - Catford

Hi Brian, Thank you for your review. We are pleased that our colleague Ben sorted out your trade discount. We appreciate your continued business.

Rated 5 out of 5 stars

Always great service from Ben in Catford

27 August 2026
Unprompted review
Wickes - Catford logo

Reply from Wickes - Catford

Hi, Emmanuel. Thank you for taking the time to share your review with us. We're really pleased to see that, Ben always provided great customer service during your visits to our Wickes store in Catford. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Wickes Catford

Tim, very helpfully opened another checkout for me when he saw the amount of items I was struggling to hold in the queue behind someone with a lengthy returns issue. Appreciated Jon

26 August 2026
Unprompted review
Wickes - Catford logo

Reply from Wickes - Catford

Hi Jon, Thank you for your review about the great customer service you received from our colleague Tim in our Catford store. We appreciate your kind words and your business.

Rated 5 out of 5 stars

Visit Catford store all the time

Visit Catford store all the time. Ben Shane and Chris always helpful

27 August 2026
Unprompted review
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Reply from Wickes - Catford

We're so pleased to hear about your positive experiences at our Catford store. We appreciate you acknowledging the helpfulness of our team members. Thank you for your kind feedback! - Andrew

Rated 5 out of 5 stars

Quick service, efficient store layout

I was able to quickly find the item I wanted upon entering the store and easily find my way to the check out area. The staff at the till (Timothy) was both efficient and friendly as he rang up my purchase.

26 August 2026
Unprompted review
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Reply from Wickes - Catford

Hi, Esther. Thank you for taking the time to share your review with us. We're really pleased to see that you were able to find what you needed and that, Timothy was efficient and friendly at the till. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Great customer service from Ian

Great customer service from Ian. He provided me with helpful information about the product that I purchased.
Would definitely recommend

27 August 2026
Unprompted review
Wickes - Catford logo

Reply from Wickes - Catford

Hi Caroline,

It's wonderful to hear about your positive experience and that Ian provided such helpful information about your product purchase. We truly appreciate your recommendation! -Ellysse

Rated 5 out of 5 stars

Excellent service today from Ben

Excellent service today from Ben. He helped me resolve an issue with my TradePro account. He went above and beyond the call of duty!!

26 August 2026
Unprompted review
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Reply from Wickes - Catford

Hi, Paul. Thank you for taking the time to share your review with us. We're really pleased to see that, Ben was able to help you out with your trade pro account, providing excellent customer service. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Ben at the Catford branch offered…

Ben at the Catford branch offered fantastic customer service and had exceptional product and stock knowledge. I left the store today with everything I needed to complete my project.

26 August 2026
Unprompted review
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Reply from Wickes - Catford

Hi Samantha, Many thanks for your five-star review concerning our colleague Ben in our Catford store. We are pleased that you were given great customer service, and you got all the products that you required. We appreciate your business.

Rated 5 out of 5 stars

Timothy helped with all my needs and…

Timothy helped with all my needs and brightened my morning

26 August 2026
Unprompted review
Wickes - Catford logo

Reply from Wickes - Catford

We are so pleased to hear that Timothy was able to assist with your needs and brighten your morning. Thank you for sharing your positive experience! -AK

Rated 5 out of 5 stars

I went into the store earlier this…

I went into the store earlier this morning to look at some paints for bathrooms and kitchens and I met one of the workers called Ben. What an absolute gem. He is definitely an asset to Wickes!! customer service that he provided for me was next to none Ben was a very helpful and knowledgeable sales assistant, he even walked me to my car and helped me put the paint I had 10 L of it into my car great guy thank you Ben. Keep up the good work.

26 August 2026
Unprompted review
Wickes - Catford logo

Reply from Wickes - Catford

We are so pleased to hear about your positive experience and that Ben provided such excellent customer service. It's wonderful that they were so helpful and knowledgeable, even assisting you with your purchase to your car. We truly appreciate your kind feedback. -AK

Rated 5 out of 5 stars

Order from Wickes Catford all the time

Order from Wickes Catford all the time. Always great service from the checkout. Ben served me today always a pleasure.

26 August 2026
Unprompted review
Wickes - Catford logo

Reply from Wickes - Catford

Hi Sokol, We're so pleased to hear that you consistently receive great service from Ben at the Catford store. It's wonderful to know that our colleague always makes your visits a pleasure! - Sean

Rated 5 out of 5 stars

I would like to take a moment to…

I would like to take a moment to express our sincere appreciation for Ben at Wicks in Catford. He is an exceptionally helpful, friendly, and genuinely caring person who goes above and beyond to make sure every customer feels welcome and supported.

From the moment we interacted with Ben, it was clear that he takes real pride in helping people. He has a brilliant character, a positive attitude, and a very approachable manner. He was patient, attentive, and more than happy to take the time to help us with everything we needed. His kindness and willingness to assist really stood out and made our experience at the store much more enjoyable.

It is not always easy to find someone who provides such a high level of customer service while also making customers feel comfortable and valued. Ben treats everyone with respect and goes out of his way to help whoever comes into the store, and that really deserves to be recognised and appreciated.

We genuinely had a very positive experience because of Ben. His helpfulness, professionalism, and friendly personality made a real difference to us. He is a great representative of Wicks in Catford, and we believe his hard work and dedication should be recognised.

Thank you, Ben, for your excellent customer service, your patience, and for always being willing to help. Your positive attitude and genuine kindness do not go unnoticed. We really appreciate everything you did for us, and it was a pleasure dealing with you. Wicks in Catford is very fortunate to have someone like you as part of the team. We would be more than happy to recommend Ben to anyone visiting the store.

24 August 2026
Unprompted review
Wickes - Catford logo

Reply from Wickes - Catford

We're so pleased to hear about your positive experience! It's wonderful to know that Ben provided such exceptional service, making you feel welcome and supported. We appreciate you sharing your kind words. - AB

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