Wickes - Aylesbury Reviews 

188
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TrustScore 4.5 out of 5

4.6

Cambridge Close, Unit 12, Aylesbury Shopping Park, Aylesbury Hertfordshire, HP20 1DG, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Aylesbury store: Purchased radiator valves, Drayton trv 4, turns out they were incompatible with my system. Returns were very efficient. Neve helped to select replacement by going above and beyond by... See more

Company replied

Rated 5 out of 5 stars

I visited Wickes Aylesbury today to pick some tiles for our bathroom. Kim was so friendly, attentive and helpful from the beginning. Kim helped me figure out how many packs I needed and ensure I had e... See more

Company replied

Rated 5 out of 5 stars

Was amazing experience having our kitchen designed by Martin in Wicks Aylesbury. We are first time buyers and Martin helped us all the way and asked us things we never even thought of! He was amazing,... See more

Company replied

Rated 1 out of 5 stars

Warranty does not exist for their kitchens.We have had problems with door fronts and drawer fronts from day one of installation and now, under Wickes so called warranty, they are refusing to repla... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Aylesbury

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Cambridge Close, Unit 12, Aylesbury Shopping Park, Aylesbury, Hertfordshire, HP20 1DG, United Kingdom

  • +441296399599

4.6

Excellent

TrustScore 4.5 out of 5

188 reviews

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4.6

All reviews

(188)

14,656 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Denise help a lot thank you even with…

Denise help a lot thank you even with her crouches

29 October 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi, Markus. Thank you for taking the time to share your review with us. We're happy to see that, Denise, was helpful during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

I am so pleased with my service.

I went to Wickes the other day to find a new signature colour for the outside of my house. I walked into the store and was immediately met with a radiant worker, Denise, who helped me find the right colour after I had explained to her what my vibe was. I can not be more ecstatic at the amount of workers who know how to do their job. This is a new for me, everywhere I go I get met with attitude and rude comments, but she was so calm and spoke to me like a human. After picking out my colour she checked me out and I am so happy with the paint I got, when leaving she told me "Have a good day!" and I was pleased with her service and hospitality.

28 October 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

We appreciate you sharing your experience. We're happy to hear that you received excellent service and that our team member was welcoming and kind. It's great to know you felt valued and pleased with the paint. - PP

Rated 5 out of 5 stars

I went to wickes yesterday to get some…

I went to wickes yesterday to get some paint and new decking floor for my patio when i walked in i was greeted by a lovely employee named Denise she was very polite and gave loads good suggestions on which would go well I was very pleased with her attitude towards good hospitality

28 October 2025
Unprompted review
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Reply from Wickes - Aylesbury

Hey Liam, thanks for your five-star review, and I'm glad you enjoyed the service from Denise in our Aylesbury store! - Dylan

Rated 5 out of 5 stars

Family bathroom designed and fitted - excellent!

We've just had our bathroom completed with Chloe Folds from the Aylesbury store helping us design it, and Wickes approved fitters carrying out the work. We're very very happy with the result, the design process with Chloe was great and she really took the time to double check things and thought of extra details and that would be important not to miss. She was on hand to discuss any changes or concerns we had which was a reassurance to us given that we were spending what was for us quite a lot of money on the project. The bathroom fitters (Andy and Matt) were really good as well, they tidied up as they went and got things back useable as possible at the end of each day, minimising the inconvenience to us. As and when we can afford to redo our kitchen, we would definitely approach Chloe again for design help! Thanks very much.

26 October 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Danny Newell, We appreciate you sharing your feedback. We're happy to hear that you had a positive experience with Chloe Folds the design consultant from the Aylesbury store, and that the fitters (Andy and Matt) were considerate during the bathroom completion. It's great to know that the extra details were important and that you felt reassured throughout the project. -LC

Rated 5 out of 5 stars

Very helpful staff member

I had a great experience in the Aylesbury store. I had a very helpful young man called Joe who showed me where items were and helped me to the car afterwards

9 October 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi, Sarah. Thank you for taking the time to share your review with us. We are happy to see that, Joe, was able to help you during your visit to our store in Aylesbury. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Professional friendly easy service

A truly professional and friendly service. Click and collect app easy and goods ready when I got there. No wait and friendly staff. I was even offered by Dave operations if I wanted help which I accepted as was a heavy load of compost. Great experience from beginning to end. I ALWAYS by my goods here because the staff know what they are talking about and give good advice, whereas other DIY stores employ inexperienced people in my view.

23 October 2025
Unprompted review
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Reply from Wickes - Aylesbury

Hi, Alison. Thank you for taking the time to share your review with us. We are really pleased to see that you are happy with the click and collect service and that you found our staff to be friendly and helpful. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

What a great bunch of people will use…

What a great bunch of people will use them again as standard good job guys and girls see you soon.

13 October 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi James, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Needed some wood to put up a curtain…

Needed some wood to put up a curtain pole. A staff member was there to help me pick the wood I needed

13 October 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

We're happy to hear that a staff member was available to help you find the wood you needed for your curtain pole. Thank you for your feedback!
- PP

Rated 5 out of 5 stars

Always have what I need for decorating

Always have what I need for decorating. Staff are very knowledgeable about paint and always give me the advice I need.

15 October 2025
Unprompted review
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Reply from Wickes - Aylesbury

We're happy to hear that you find everything you need for decorating in our store! We appreciate your positive feedback regarding our team's knowledge. -AK

Rated 5 out of 5 stars

Shop here regularly and it’s always a…

Shop here regularly and it’s always a good experience. Staff are really good and helpful

14 October 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Francis, we're glad to hear you consistently have a good experience in our store. It's great our staff are helpful. Thanks for your feedback. -LG

Rated 5 out of 5 stars

Very pleasant experience today with the…

Very pleasant experience today with the help of a young lady called Denise who was very helpful and informative. 🤩

8 October 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Chris,

We're happy to hear that you had a pleasant experience and that Denise was very helpful and informative. We appreciate your feedback.

-Ellysse

Rated 5 out of 5 stars

Decking boards.

Reference Denise.
I was served efficiently from start to finish and the goods were delivered on time. Thank you.

7 October 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Great service arranging delivery

Great service when ordering a lot of building material and arranging the delivery. It was a lot to go through and took time but Danielle was very patient and didn’t make me feel rushed. Thanks

25 September 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Brent Jones, We're happy to hear that you had a great experience ordering building materials and arranging delivery. We appreciate your positive feedback regarding the service Danielle provided and patience shown. Thank you! -LC

Rated 4 out of 5 stars

Katrina Burton the designer in the…

Katrina Burton the designer in the Aylesbury branch was absolutely excellent. Got everything correct.always on hand for me to contact and coordinated everything spot on. Would have been 5 stars were it not for the delivery of the actual kitchen. Driver was not happy he had to park a little bit away from my home, he was all for rescheduling with a different vehicle and this would have held up the whole project. Luckily, my builders were here to challenge him and carry kitchen in themselves.

28 September 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

We appreciate you sharing your experience. We're so glad to hear that Katrina at our Aylesbury branch was excellent and coordinated everything well. We'll address the delivery concerns you raised to ensure a smoother process in the future.- PP

Rated 5 out of 5 stars

Good communication from the planning to…

Good communication from the planning to the delivery and installation.
Katrina listened to our ideas and came up with a lovely design.
John the installer was very good at communicating, prompt and a joy to work with. On delivery some items were missing but John reordered items that were then delivered promptly.

3 September 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

We appreciate you sharing your experience. We're happy to hear that Katrina communicated well from planning to installation and that she listened to your ideas and came up with a lovely design that met your needs. We're glad the missing items were promptly addressed. Thank you! -AK

Rated 5 out of 5 stars

Great service

Due to a big project at home, have had to visit the store 6-7 times this week and have had the pleasure of being served by some wonderful colleagues in store to help us out. Special mention to Kim, who was outstanding! Thanks you all and Kim

17 September 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Haroon,

Thank you for sharing your positive feedback. We're happy to hear that you received outstanding support while shopping for your project.

-Ellysse

Rated 5 out of 5 stars

friendly employee

Went into wickes yesterday evening this lovely young lady behind the till had great customer service and was very friendly.

15 September 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Evie, We appreciate you taking the time to share your experience. We're happy to hear that you received great and friendly customer service at the till. - LC

Rated 5 out of 5 stars

Contacted via the community programme…

Contacted via the community programme for a local charity, visited store, staff welcoming and helpful. Really appreciate your support and your kindness. 5* customer service!

16 September 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

We appreciate you sharing your positive experience with our community program. We are so glad to hear that our staff were welcoming and helpful to your charity. -AK

Rated 5 out of 5 stars

Martin has been incredibly helpful with…

Martin has been incredibly helpful with designing our new kitchen. Highly recommend.

6 September 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

We appreciate your feedback! We're happy to hear that Martin has been incredibly helpful with kitchen design process.
- PP

Rated 5 out of 5 stars

Visited to buy bespoke paint

Visited to buy bespoke paint - staff member stopped what she was doing to help me - gave excellent advice and mixed paint swiftly. Polite friendly nd helpful staff member - well done

28 August 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Nigel, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with this member of staff in our store and that they provided you with useful advice. -AH

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