Wickes - Aintree Reviews 

Had a fantastic experience from designer Yousef at the Aintree branch. He helped us create the perfect Kitchen and managed the journey from start to finish. Would highly recommend.

Purchased a new kitchen from Wickes, Aintree Liverpool.A great variety of units, worktops,tiles and kitchen accessories. Steve Ambler, Design Consultant was so helpful and obliging throughout the installation.
His kitchen design was impeccable, down to the last detail . The fitter Michael was equally excellent, ensuring every piece of unit fit perfectly and appliance tested and working.
My kitchen is amazing.
The 2year quarantee is reassuring and financial arrangements very convenient.

Wickes Liverpool are quite possibly the worst company I’ve ever had to deal with. Incompetence on an entirely different level.

Ordered a kitchen with a delivery date of mid-February 2025. Went to view the property which I do not yet own and two random doors were left in the porch (weeks before my delivery date), upon inspection they were both completely snapped in half. Wickes re-ordered the two doors, both of which were delivered weeks early again and both of which were also snapped/damaged beyond use.

I went to view the property again (which I still do not yet own) and a random kitchen unit was left on the porch. I opened it and yet again it was damaged beyond use.

Weeks of phone calls and emails from myself resulted in no clarity. No one seemed willing to actually fix the order & delivery issues. Zero accountability.

Still now to this day I am getting texts/emails from Wickes indicating a delivery will be attempted.

I cancelled and refunded my order and went to Wren.

Avoid at all costs.

Steve Ambler - kitchen designer,at Wickes in Aintree.
Steve did a fantastic design and plan for my kitchen, he is very experienced, professional and helpful. I would highly recommend Steve

We recently purchased a kitchen from Wickes Aintree, and I have to say, the experience was fantastic from start to finish. Steve, the design consultant, was absolutely amazing. He made the entire process so simple and stress-free, offering helpful advice and guidance every step of the way. Steve is not only incredibly knowledgeable but also super friendly, which made working with him a pleasure.

As property renovators, we buy around five kitchens a year, and we consistently choose Wickes for their unbeatable combination of price and quality. This time, we went for the Chester kitchen range in forest green, and we absolutely love it. The style, finish, and durability are top-notch – it has exceeded our expectations yet again.

We can’t recommend Wickes enough for anyone looking for a stunning, high-quality kitchen at a competitive price. Big thanks to Steve and the team for another smooth and successful project.

Thanks,
Jade

Excellent service by our installer Adam. Thank you WICKES. Thank you ADAM.

My kitchen was fitted by Wickes Aintree in the week beginning 18/11/2024. They did an amazing job. My first contact was with Steve Ambler, the Design Consultant at Wickes. He was so helpful and made some handy recommendations. The installation was carried out by Kevin Bingham and Jack Kelic. They worked hard all week clearing up as they went and again helping with those last minute decisions which always crop up. They had able assistance from Paul, who did the plastering- a great job- and Kristoff who sorted the electrics.
My thanks and congratulations to all involved. I have a really great kitchen. All I have to do now is decorate,

We we’re looking for a new kitchen didn't honestly think of Wicks but as we passed the one in Aintree we popped in to have look we are so glad we did Andrea who we spoke to initially was really helpful but we didn't have the correct measurement so we returned to the store Andrea was on leave so gentleman named Steve Ambler looked after us he was amazing he designed our kitchen perfectly nothing was too much trouble for him (wished you done 10 stars as he deserved this ) we had lots of questions which he answered so professionally, he certainly knows his job he also made suggestion we never thought about adding little extras which made a big difference, he is also coming out on Wednesday to check our measurement which gives me peace of mind he made our experience stress free and enjoyable thank you so much Steve

It’s hard to know how to start to begin such an incredible experience and if we could double the 5 stars to 10 that could be a good starting point. From the moment we walked into lour local Wickes store and chatted with a very welcoming and reassuring Craig onto our very clever kitchen planner Mark (and another planner who helped us whilst Mark was on leave) who listened and suggested stuff making a dream very real and even more exciting than my son could have imagined through to saying goodbye to his amazing kitchen installers on Saturday the process was made to look and feel without any pressure and easy - we know it wasn’t! There was a number of hurdles - including a sizeable one which couldn’t have been forecasted ( my son lives in a very old house with the usual issues of plaster degradation). All overcome without worry to us or intervention and within our timescales! The outcome is indescribably stunning - you all helped make a dream come true - and our journey has been such an unprecedented fabulous experience. Filled with professionalism, unimaginable knowledge, positivity and a complete passion to finish every single last centimetre of our kitchen with an attention to detail that has surpassed everything that has gone before. So Kevin, Jack & Krzysztof, thank you from the bottom of our hearts. We know ours wasn’t an exclusive experience in respect of you delivering a very beautiful and exciting outcome - that’s just you - but please know from our perspective it was exclusive - pretty painless ( something we’ve not come to expect) and very very exciting. Your pride in your job is absolutely incredible and we are truly indebted to you.Thank you all Again !!!
Wickes - these wonderful, amazing, cohesive team of people made our experience. Customer Service at an ultimate best in business and practice. !Simple & Unforgettable for a million and one reasons !!!

A huge thank you to Mark at the Aintree store. From my initial call, my initial home visit (with all his great planning ideas), my store visit to see the design and everything inbetween, Mark has been amazing. Communication throughout has been responsive and really helpful. Even post installation here was there to offer advice and help where he could. Highly recommended, Thanks Mark

Steve has been a great help along my kitchen journey, easily contactable and very helpful from the very start up until after my kitchen was delivered and fitted. Would recommend 100%. Thanks again

We used Wickes in Aintree to design and buy our new kitchen that was to go into a new extension. We saw Steve Ambler and he helped us design our small yet functional space. Steve gave us ideas on what could be a sensible layout, helping us to see the possibilities. He walked us through the process which was invaluable. After delivery he was also integral to helping us get any replacement fittings as needed and went the extra mile even when we were technically outside the normal replacement timeline. We now have a wonderful new modern kitchen which we are scared to get dirty!

Dylan, you have sent me another private message via Trustpilot. I have already told you I don't have access to private messages on here and I have no other way of responding other than on reviews. Please can you message me via my email. I have added my order number to this message so you will have all my details. This is getting ridiculous and very worrying now due to the cause of my complaint, namely the infestation of rodents.

Excellent customer service from Josh and Luke at checkout in the Aintree store. Went to purchase bathroom tiles. Both staff were very helpful and professional and went over and above to ensure l got the products l wanted, a credit to the Wickes team.

We went to Wickes to have our bathroom designed and fitted after having a brilliant experience with their kitchen design and fitting service.

What a vastly different and awful experience we are continuing to have. From the start of the process in September 2023 to now, it has been nothing short of horrendous. The bath leaks through the ceiling in the hallway below, through the electrics causing the ceiling to bulge with the water running through it and the lights to flicker. The fitted, water resistant bathroom cupboards are peeling, the sink is chipped. That is after the experience of having it fitted by someone who clearly was very inexperienced and made a dreadful job which needed to have another fitter to come in and rectify the initial mistakes that were made.

I contacted Wickes at the beginning of July as I have a 2 year workmanship guarantee. I have been passed from pillar to post, most emails are ignored. When I call customer service I am told they cannot speak to me as it is with the escalations team. The latest advisor in a long line who is dealing with my case told me two weeks ago that my case is being marked as urgent as the leak is causing damage to my property and was advised I’d have someone out the following week. Two weeks later, emails are again being ignored, no contact from Wickes at all. The guarantee is absolutely worthless. My only choice now is to contact trading standards. Avoid at all costs!

*Edit* I provided the information requested by Scott after this email and was advised that my case was with the warranty team and to allow 24 hours to be contacted…. I’m still waiting weeks later and not expecting contact at any point soon until my hallway ceiling has collapsed and I involve the insurance company!
I further received an email from Ash, a customer services advisor to tell me my case was with the technical team and that they would contact me directly within 24 hours! Again, still waiting! It appears that in Wickes world, 24 hours means never! Just a further exercise to fob the customer off and to not deal with their disastrous bathroom!

We had a fantastic service from start to finish with Wickes. From the moment we came in and met Mark Hewitt he gave us our perfect design, had great ideas we never thought of and was also happy to make changes as the design as often as we needed. He went above and beyond in terms of checking in and ensuring everything went as expected to give us our dream bathrooms. Marks enthusiasm for his work and comittment to the project was a huge reassureance and gave us grear piece of mind be able to go through details with him even as the project progressed. We had three rooms done in one go so it was great to have Mark available for any questions and our installer Radek worked tirelessly to ensure every detail was as we wished with excellent attention to detail!

Customer service outstanding from Mark Aintree amazing staff so helpful love our kitchen and Mark went above and beyond

Wicks Aintree
This store is a the top of the premier league for stores in the Aintree area.
The staff are exceptional when dealing with disabled customers.
Selco, Parr’s, BQ, screw fix are all in a 1 mile radius, they come are poor second to Wicks.
John Riley