Wickes - Aintree Reviews 

Excellent service from Yousef in the kitchens department. Myself and my family have bought all our kitchens from here and have always had an amazing experience with yousef. He has great customer service skills and always goes above and beyond. Thanks for your help

Mark at Aintree Wickes absolutely excellent.

Bought a kitchen. Consultant was Steve Ambler. We discussed my needs. No pressure or overselling. Provided sound advice and a great design. Friendly and easy to deal with. Provided advice that saved on the overall package including some appliance bargains cheaper than some electrical outlets. Thanks very much Steve !

Big thank you to Yousef, he was amazing with us (4 ladies) beyond expectations with kitchen. His customer service is excellent and appreciate all his service!!

If I could give zero I would !!!!
I had a kitchen fitted in October and it was the worst decision I have ever made. Do not trust Wickes to send a professional kitchen fitter. I have a kitchen that has been fitted wrong. I have kitchen cupboard doors that are upside down. My unit with my fridge in is not connected to the wall, my work tops are fitted wrong and have gaps in. My kitchen sits on an angle and is out from one side to the other by about 2 inches. I have a cupboard that I can’t open properly and all my units are out by 15 millimetres as well as all the corner pieces being fitted wrong. Oh and my kitchen is also not to plan. And wickes does not care, they will not send anyone from the installation team . They sent another kitchen fitter who was told I had 3 small things to fix. He came seen the kitchen and never came back !!!! I email customer service for updates every couple of weeks and they can’t tell me a thing, they try to help but the installation manager does not care.

We visited Wickes at Aintree for some ideas on a new bathroom.
From the moment we arrived we were looked after really well. The designer, Steve Ambler, sat us down and listened to our thoughts and arranged to visit to measure up and design our bathroom. He showed us the various ranges available and gave us some ideas to be thinking of before he came.
When Steve came round he spent time, again, listening to what we wanted and made some fantastic suggestions re layout etc.
We went back to the store in Aintree with some “tweaks “ that we’d thought of and once again Steve was able to incorporate them into his design.
The finished bathroom is exactly what we wanted and we are so pleased with how it turned out.
If you want a great product and design I would have no hesitation in recommending Steve at Wickes.

Sadly I haven’t had the same experience from Wickes I’m definitely not as proud as a Peacock. Can’t fault the aintree Branch Yousef he was amazing with great plans and communication throughout! My problems occurred with the installation
The job started October 24 and is still on going
Poor Silicone Bead Execution: The finish of the silicone bead is substandard across the majority of the bathroom. This is particularly noticeable:
On the right-hand side (RHS) of the door architrave.
Within the window reveal.
On both horizontal niches located above the WC.
On both vertical niches within the shower area.
Around the WC itself, where some silicone is also missing on the left-hand side (LHS).
Loose Tile Skirting: The tile skirting is loose and requires re-adhering to the wall.
Cracked Tiles: There are several cracked tiles that need attention:
One cracked tile in the window reveal on the left-hand side (LHS).
One cracked tile on the right-hand side (RHS) of the towel radiator.
One cracked tile located underneath the wall-hung WC pan. Replacing this tile will necessitate the removal of the WC pan to gain access.
Inconsistent Grout Bead at Sink: The vertical grout bead on either side of the sink where it meets the wall varies in size. A consistent bead of color-matched silicone should be applied evenly in these areas.
Excess Grout in Niches: Excess grout needs to be removed from all four niches.
Incomplete Floor Silicone: The silicone sealant between the wall and the floor has only been partially applied and needs to be completed.
Illuminated Mirror Malfunction: The illuminated mirror stopped working a few weeks ago and requires a new product. Customer services have been great so far and they are working with me so I can hopefully have the dream bathroom I envisaged.
Hoping for all to be resolved very soon 🥲

I feel so lucky that Steve Ambler at Wickes, Aintree was my kitchen designer. He was professional yet friendly, patient, good at listening and paid attention to the small details as well as the big items. With Steve’s help I felt confident in my choices and I feel sure that my kitchen is going to be beautiful. Thank you Steve.

Really disappointing experience with a new kitchen. The fit started on the 6th January 2025 and still got ongoing issues. Customer service very poor, I am having to make the calls and do all the chasing

Recently bought fencing panels from Wickes Aintree, for a very reasonable price the quality is excellent, and I was amazed at the very reasonable delivery charges, everything arrived the next day on time, Can really recommend Wickes.

The best thing about buying our new kitchen was the kitchen designer at Aintree. We had tried other suppliers and found Steve Ambler to be be the most professional, and supportive. His knowledge helped us to collaboratively confirm a design. He gave us confidence in what can be a worrying process. We are in the middle of a big rennovation, and to be honest it was refreshing to work with someone who was friendly and thorough, and who made himself available to us. We are very happy with the finished kitchen and the quality of the product we chose. We would definitely recommend.

My new bathroom is just perfect. From the initial plan in store with Mark Hewitt at Aintree, to the removal and installation done by A W Joinery, I couldn't be happier. All went so smoothly. Adam Walton prepping and installing was so professional, reliable and skilled, his workmanship is second to none.
If you are looking for lasting quality, and a beautiful finish, I highly recommend!

From the initial discussions on the layout for our proposed bathroom fit out, through the various options considered, which resulted in the final agreed and signed off design- the professionalism and knowledge of Steve Ambler - Design Consultant based at the Wickes Store at Aintree was exceptional.
His knowledge of the CAD Design to amend and propose viable options and his knowledge of, and the functionality of, the Goods available, made the layout functional, practical and pleasing to the eye !
Coupled with an initial site visit to discuss the possible layout to a final as built” installation / inspection. His actions added in part to the success of the overall installation

Our new bathroom is beautiful. Steve Ambler from Wickes Aintree, was a great help both in advice for design and execution. He was great for further support and kept in touch through the project. The transaction was completely painless. His allocated fitters were nothing short of miracle workers and problem solvers, and there MANY problems to solve! They were nothing but pleasant and no trouble to have working in the property.

Excellent advice and suggestions for my new kitchen from Wickes kitchen designer Mark Hewitt.
The installation team of Malwood Joinery was also excellent,

The visit to Aintree Wickes went really well. Steve Ambler was great, listening to our requirements and making appropriate suggestions. The home visit was arranged quickly and Steve kept to the agreed time. On our final visit to the store Steve had the plans which we agreed.
Sean Molyneux was the fitter, with Jamie his assistant. They arrived at an agreed time every day, kept us informed about each stage and kept the room clean. Sean managed all the project and the whole process was great. The end result was a job well done and a kitchen we are delighted with. Thanks to all the team.

This is my second review regarding the excellent service that we have received from Mark Hewitt at Wickes in Aintree, from start to finish he has been approachable, offered great advice, and we always felt he would answer any questions we had.
We would definitely recommend him, he knows what he is talking about and will guide you step by step to a brand new bathroom
We also are in the process of having the downstairs toilet done, we chose Vermont units and we are really pleased with the quality and appearance of them.

Purchased a bathroom including installation from Wickes, they advertise a trusted installer service but my experience was the total opposite of this, I have experienced leaks into my kitchen underneath, shoddy workmanship and poor communication. I have damage to my kitchen as a result. I have experienced poor service from the customer experience centre and having submitted a complaint to both the CEO and customer relations team I have heard nothing , despite the company saying they will respond within 48 hours. I wouldn’t recommend this company, the cost was expensive but the quality of service is well below what any reasonable person could expect. I will incur additional costs to repair the damage to my kitchen .

I have received an enquiry from wickes about my concerns but I think this is a stock response for this site , I have responded to their request but still nothing , don’t trust this company

Mark from Aintree was very friendly and professional. His design was excellent and everything fitted exactly as it should. Was not looking forward to putting it together, but was very impressed in the quality and how easy it was . My units are square and straight , unlike some prebuilt from other companies.
The finished kitchen looks incredible, better even than expected.!! Also considerably cheaper than other overpriced, but with cut price dishwasher or hot tap companies.
If you need a kitchen ask for Mark your in safe hands .
Thanks Wickes

I shopped at wickes today it was their Aintree store the assistant who helped me went the extra mile to help me he even carried my goods to my car a very pleasant experience shopping there due to the brilliant service i received unfortunately I didn’t get the man’s name I but he was a credit to your company