To the Wicked Weasel Team, I am writing to express my disappointment regarding the presentation of my recent order. As a customer of Wicked Weasel, I expect an experience that aligns wi... See more
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Any time I order from Wicked Weasel it is a very easy and seamless process. I must admit that all the items I purchase go towards a fan of WW and she certainly looks sensational in every piece.... See more
Company replied
WW has always gone above and beyond to keep my wife extremely happy with her purchases whether it comes to fit, timely shipping, or processing returns! WW bikinis are extremely sexy and my wife recie... See more
Company replied
I'm a loyal customer of this brand and have been for over 20 years. Not only do they have beautiful and feminine attire, they also care about fit. They even offer advice on how women can feel confiden... See more
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Company details
Written by the company
Wicked Weasel is more than just a bikini… it’s a lifestyle and a decision to be daring! From the launch of its first-ever bikini to the brand it is today, Wicked Weasel is the bikini shop for women who love to look and feel good. Whether you're treating yourself or shopping for a special someone, WW's wide selection of bikinis, lingerie, outerwear and activewear is the perfect choice for confident, powerful, and sexy women. The WW online bikini shop makes it easy for you to find what you need to look and feel like a bombshell. Enjoy flat-rate shipping on bikinis made using high-quality materials from around the world. There are exclusive styles and exclusive offers you won't find anywhere else except with the people who made micro bikinis the popular swimwear it is today! Of course don't forget our stunning lingerie, activewear and outerwear too! Enjoy the Wicked Weasel unique guarantee: you will turn heads and feel like a true goddess. Or if you're looking for something irresistible to give to a special person, you're definitely in the right place! With new products every week, exclusive designs born in Australia, and custom sizing, there’s no better place to shop than WW!
Contact info
Unit 1/20 Towers Drive , NSW 2482, Mullumbimby, Australia
- 02 6684 6883
- support@wickedweasel.com
- www.wickedweasel.com
4.4
Excellent
2K reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love WW clothes
I love WW clothes. Own a ton.
Would love it if you had some cute side boob tops and tanks. Thanks
6 November 2023
Reply from Wicked Weasel
Dear Jayne,
Thank you for taking the time to leave a review for Wicked Weasel!
We value your design suggestion, which has been forwarded to our Design Team as we love hearing directly from our valued customers.
We appreciate your direct feedback as it helps us to offer better releases in future to so thank you again for your review!
CJ G.
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706
UK: (+44) 08003585844
Excellent Service from Maggy on-line …
Excellent Service from Maggy on-line in changing my account details- Simple- straight forward- polite and effective - Wish most sites were as helpful !!
31 October 2023
Reply from Wicked Weasel
Dear JK,
Thank you so much for taking the time to provide us with your feedback about the service you received from Maggy when changing your account details online. We greatly appreciate your kind words and are thrilled to hear that you found the experience to be simple, straightforward, and effective.
We take pride in our commitment to delivering top-notch customer service, and your feedback inspires us to maintain the high standards we aim for.
Direct feedback like this helps us to offer better service in future to our valued customers. So thank you again for your review!
Haydee
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706
UK: (+44) 08003585844
Love your swimwear and dresses on the…
Love your swimwear and dresses on the wife. Only wish you would add a line for us men too. 😃
29 October 2023
Reply from Wicked Weasel
Hi William,
Thank you for your positive feedback for Wicked Weasel! We are delighted to know that you love our swimwear and dresses. We are sure your wife looks great on them! Our goal is to always please our valued customers and we are glad we did. 🙂
As for having men's line, we hope you understand that we want to stay focused on empowering women at this time. This is why we currently do not have any definite plans yet on carrying men's collection.
You might want to consider instead our Accessories collection:
https://www.wickedweasel.com/en-us/outerwear/accessories
Kindly stay tuned and keep on checking the Wicked Weasel website as we have more exciting things coming up. Watch out for the WW newsletters as well for updates on the latest products .
Direct feedback like this helps us to offer better service in future to our valued customers. So thank you again for your review!
Maggy Mae
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706
DE: (+49) 0800-1819454
UK: (+44) 08003585844
Reply from Wicked Weasel
Thank you for your kind words and positive feedback for Wicked Weasel!🙂
We are happy to hear that you found our bikinis amazing and of high quality. Our garments are manufactured to exact standards using the best quality of fabrics which are guaranteed to be soft, comfortable and durable - will last you for many, many years!🙂
Our goal is to always please our valued customer and we are glad we did. Direct feedback like this helps us to offer better service in future to our valued customers. So thank you again for your review!
Maggy Mae
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706
DE: (+49) 0800-1819454
UK: (+44) 08003585844
Great products and customer service
Great products and customer service. Shipping is much improved and fast, with good tracking.
26 October 2023
Reply from Wicked Weasel
Hi MK,
It's wonderful to read that you've had a positive experience with WW products and customer service. We understand that fast and reliable shipping with good tracking can make a significant difference in the overall shopping experience, so we are glad to know that this was reflected in your recent order with us.
If you have any questions or need assistance with anything related to products or services, feel free to reach out, and we'll always be happy to help!
Kind regards,
Ronald
WW Customer Support
Great service, best quality.
Great service, easy to use site. Getting what you want to be shipped halfway around the world is sometimes a challenge. Everything arrived as ordered. Great quality, a year later, and the items still fit perfectly. Really sexy and well-designed.
Best on the net.
26 October 2022
Unprompted review
Reply from Wicked Weasel
Hi Jay,
I'm glad to read that you had a positive experience with the service and products you ordered! It's always great when things go smoothly and you're satisfied with the quality and fit of your items. If you have any more questions or if there's anything else I can assist you with, feel free to let me know.
We hope to see you in our shops again soon!
Kind regards,
Ronald
WW Customer Support
As a long time WW customer
As a long time WW customer, the online purchasing allowed easy selection of the products. The products turned up quickly and were everything I wanted.
24 October 2023
Reply from Wicked Weasel
Hi Tash,
I'm glad to hear that you had a positive experience with WW as a long-time customer. Online purchasing can certainly make it convenient to select the products you need, and it's great to know that the products you ordered arrived quickly and met your expectations. If you have any more feedback or questions about WW or anything else, feel free to ask!
We hope to see you in our shops again soon!
Kind regards,
Ronald
WW Customer Support
Reply from Wicked Weasel
Dear Small Boat Doc,
Thank you for taking the time to leave a review for Wicked Weasel! I’m very glad to hear how positive your experience with us was.
We can hold our heads high as our pricing remains well under our competitors, not only in comparable quality product pricing, but also in shipping charges that our customers pay.
Direct feedback like this inspires us to continue providing you with top-notch products and services so thank you again for your review!
CJ G.
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706
DE: (+49) 0800-1819454
UK: (+44) 08003585844
fast delivery and quality product
24 October 2023
Reply from Wicked Weasel
Dear jking,
Thank you for taking the time to leave a review for Wicked Weasel! We take pride in using finest high-quality fabrics sourced from around the world, which are guaranteed to be soft, comfortable and durable.
We would love for our valued customers to enjoy their new weasels as soon as possible which is why we continue to work hard in further improving our delivery times. :)
Direct feedback like this helps us to offer better service in future to our valued customers. So thank you again for your review!
CJ G.
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706
DE: (+49) 0800-1819454
UK: (+44) 08003585844
Brilliant service
Brilliant service. Awesomeclothes and really quick delivery as well. Top job guys👍👍
23 October 2023
Reply from Wicked Weasel
Dear Mark,
Thank you for your fantastic review! Your kind words are highly appreciated.
🙂
We very glad to hear how positive your experience with us was. Our aspiration is to always please our customers with our clothing and service. We are delighted to have you as one of our valued customers and we hope for your continued support.
Direct feedback like this helps us to offer better service in the future so thank you again for your mazing review
Maggy Mae
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706
DE: (+49) 0800-1819454
UK: (+44) 08003585844
As a European customer
As a European customer, a total failure.
The return must be done at your own expense (to Australia) and you get your money only in the form of a credit.
When asked, it was pointed out that these are the rules, well then further orders are just pointless. If the return is rejected due to a problem, you have to pay shipping again to get your property back. So -> never ever.
18 August 2023
Unprompted review
Reply from Wicked Weasel
Dear Holger,
I want to express my sincere appreciation for taking the time to provide feedback on your recent experience as a European customer. Your concerns hold great significance for us, and I deeply regret that your experience did not align with your expectations.
I understand your frustration with the current return policy, and we want to ensure that you are aware, in line with our Returns And Exchanges Policy about the following:
Return Expenses: It's important to note that, as per our return policy, the responsibility for covering the return shipping cost rests with the customer. Our policy specifies that customers in the US and AU can purchase a return label directly, while for all other countries, you have the option to choose a carrier of your preference and send your trackable return to our Australia Return Address.
Refunds in the Form of Credit: I acknowledge that receiving a refund solely in the form of store credit may not be your preferred choice. However, please be aware that we can issue a refund for returned items only under specific circumstances, such as when the item you received is defective or if you placed a quick exchange order as a replacement for your return.
Return Rejection Costs: Upon review, it appears that one of the items you returned was marked or not sent in its original condition, rendering it ineligible for return. In cases of ineligible returns, we regret that we are unable to resell the item, and it must be disposed of. Nevertheless, we have provided you with the option to have it sent back to you at your expense, as repackaging and shipping fees are required.
These details are not only prominently featured on our website but are also included in our responses to return inquiries. You can find further information in our Returns and Exchanges Policy here: https://www.wickedweasel.com/en-ie/returns-and-exchanges .
We appreciate you bringing this matter to our attention. Be assured, that your feedback is instrumental in driving the improvements needed to ensure a smooth experience for our valued customers.
I’ve reached out to you directly via email about this and I would encourage you to always feel free to contact us via live chat, via our support telephone numbers listed below, or at support@wickedweasel.com.
Thank you again for bringing this to our attention, we appreciate it.
Haydee
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706
DE: (+49) 0800-1819454
UK: (+44) 08003585844
I miss ordered a piece the wrong size
I miss ordered a piece the wrong size. Maggie was a big help. Got it fixed quickly for me.
20 October 2023
Reply from Wicked Weasel
Dear Ian,
Thank you for taking the time to provide your feedback. We appreciate your kind words and are delighted to hear about your positive experience with us.
It's wonderful to hear that Maggy was able to assist you efficiently when you encountered an issue with your order. Customer satisfaction is our top priority, and we're glad that we quickly resolve the size-related problem for you.
Our team is dedicated to providing excellent service, and we're pleased to have been able to meet your needs.
Direct feedback like this helps us to offer better service in future to our valued customers. So thank you again for your review!
Haydee
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706
DE: (+49) 0800-1819454
UK: (+44) 08003585844
Taking seduction from the pool to the bedroom!
WW has always gone above and beyond to keep my wife extremely happy with her purchases whether it comes to fit, timely shipping, or processing returns! WW bikinis are extremely sexy and my wife recieves compliments all the time not to mention I cant keep my hands off her! We have many (20+) items that we've purchased over the years and she still wears all of them. WW lingerie makes sure that the seduction continues into the midnight hours with varying levels of naughtiness to fit the mood! We cannot say enough good things about WW and eagery await new items as they are released.
18 October 2023
Reply from Wicked Weasel
Dear CK,
Thank you for taking the time to leave a review for Wicked Weasel I’m very glad to hear how positive your overall experience with us was!
Our goal is to design and create the globe's sexiest gear using high quality fabrics, guaranteed to last for years! We do our best to ship out orders, as well as processes returns at once to ensure that our valued customers not only get the best gear, but also the best service. :)
Direct feedback like this motivates us to continue doing what we do best so thank you again for your review!
CJ G.
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706
DE: (+49) 0800-1819454
UK: (+44) 08003585844
I never give a five star review
I never give a five star review. What was there to experience, there should be no experience. If there is an experience there would be no repeat purchase. I buy your stuff for my wife to help her look sexy and feel sexy. You all have been prompt with delivery as much as you can be.
17 October 2023
Reply from Wicked Weasel
Good day!
Thank you for your feedback and for being a loyal customer! We understand that you may not typically give a five-star review, but we appreciate your honest perspective. :)
It's great to hear that our products have been helpful in making your wife feel sexy, and we're glad that you've been satisfied with our prompt delivery service. We value your continued support, and it's our goal to consistently provide you with quality products and excellent service.
Direct feedback like this helps us to offer better service in future to our valued customers. So thank you again for your review!
Haydee
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706
DE: (+49) 0800-1819454
UK: (+44) 08003585844
The customer service folks were able to…
The customer service folks were able to make sure I was satisfied with the product pricing and shipping was fast.
13 October 2023
Reply from Wicked Weasel
Dear CC,
I'm delighted to hear that your experience with our customer service team was so positive.
Ensuring our customers' satisfaction with product pricing and prompt shipping is a top priority for us. We take pride in delivering a seamless shopping experience, and it's great to know that we met your expectations.
Direct feedback like this helps us to offer better service in future to our valued customers. So thank you again for your review!
Haydee
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706
DE: (+49) 0800-1819454
UK: (+44) 08003585844
For the wife
Bought 3 swimsuits for my wife and she loved them. Super sexy, great material and fit.
Recommended!
12 October 2023
Reply from Wicked Weasel
Hi OU,
Thanks so much for taking the time to leave such a fantastic review! 😄 We're thrilled to hear that your wife loved the swimsuits you bought, and that they made her feel super sexy. That's exactly the kind of experience we aim to provide for our customers.
It's also great to know that you found the material and fit to be top-notch. Quality is something we take very seriously, so it's wonderful to hear we met your expectations.
We truly appreciate your recommendation and your support. If there's anything else we can do to make your shopping experience even better, feel free to let us know.
Wishing your wife many fabulous beach days in her new swimsuits!
Warm regards,
Ronald
Wicked Weasel Customer Support
awesome support at purchase the downhill after that
I placed an order for my wife today. After I placed the order - i realized I have put in a few wrong sizes. I contacted chat support and they were awesome - updated my order in a couple minutes, hassle free.
I am now adding further feedback after giving them a good rating when I purchased, I have had nothing but issues with them from confirming the order which required multiple emails back and forth, to delayed shipping, and now telling me products were not in stock - probably the worst online buying experience I’ve had in years. It’s been almost 3 weeks since my order and I have still not received the products.
8 October 2023
Reply from Wicked Weasel
Thank you for your time to leave your review for Wicked Weasel!🙏
We are very glad that you are happy with the customer service you received. Our aspiration is to always please our valued customer and we will always do our best to assist.🙂
Direct feedback like this helps us to offer better service in the future so thank you again for your review.
Maggy Mae
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706
DE: (+49) 0800-1819454
UK: (+44) 08003585844
Ignoring consumer protection laws
I tried ordering for the first time and the fabric quality was not what I expected. So far, so good, that happens, so I wanted to return the (unworn!) goods.
As a European consumer I have a right to return goods for a full refund, but WW is ignoring that.
I have sent them all required documentation, but they simply do not reply to my emails.
I now had to send the case to the consumer protection ministry.
WW has seemingly nice products, but their way of handling returns is illegal and everybody should be aware of that.
Edit: As can be seen below quite clearly, they refer to their return policies, completely ignoring that their return policies are opposing EU law, which must not be the case.
Also, for clarification I would like to state that I have not received a reply for 11 days before I decided to write this review, which they also conveniently forgot to mention below.
24 September 2023
Unprompted review
Reply from Wicked Weasel
Hi Bernhard,
Thank you for taking the time to share your feedback and for choosing WW for your recent purchase. I'm truly sorry to hear about the issue you've encountered with the fabric quality and the return process. Your satisfaction is of utmost importance to us, and I want to address your concerns.
I checked your prior correspondence with us and I can see that we did respond to your inquiries via email. I'd like to once again clarify our returns and exchange policy as stated on our website https://www.wickedweasel.com/en-us/returns-and-exchanges.
In accordance with our policy, we offer store credit for returns if no quick exchange order was placed and if there was no fault in the original item sent to you. I see that this was also explained to you in our email replies dated 24th, 25th, and 26th of Sept. during your correspondence with our customer support team.
There is no damage to the original items sent to you and you also did not place a quick exchange order so a refund is not an option on this occasion. I hope this helps clarify things further for you and we appreciate your kind understanding.
We value your feedback and take it as an opportunity to improve our processes. We are continually working on enhancing our customer service and return procedures to provide a better experience for all our customers. Thank you.
Warm regards,
Ronald
Reply from Wicked Weasel
Dear AD,
Thank you for taking the time to provide us with your feedback. We greatly appreciate your kind words and are thrilled to hear that our assistance has been of great help to you.
Your satisfaction is our top priority, and we are committed to delivering the best possible service and support to our customers.
Direct feedback like this helps us to offer better service in the future to our valued customers. So thank you again for your review!
Haydee
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706
DE: (+49) 0800-1819454
UK: (+44) 08003585844
The quality of your product is very…
The quality of your product is very high.The line of clothing is attractive and colorful.I buy for a friend of mine as gifts
So the models you employ for me are very critical.Your prices are steep so i shop carefully,but the merchandise is always very nice.I also appreciate the care in packaging.Thankyou!!! Will return as a customer.
5 October 2023
Reply from Wicked Weasel
Dear Rick,
Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you have been enjoying our products and that you find our line of clothing attractive and colorful.
We take great pride in the quality of our merchandise, and your words reaffirm our commitment to delivering the best to our customers. Your discerning eye and commitment to finding the best value mean a lot to us, and we believe in offering products that not only meet but exceed your expectations.
We also greatly appreciate your recognition of the care we put into packaging your orders. Ensuring that your purchases arrive in perfect condition is one of our top priorities.
Direct feedback like this helps us to offer better service in the future to our valued customers. So thank you again for your review!
Haydee
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706
DE: (+49) 0800-1819454
UK: (+44) 08003585844
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