WHSmith Reviews 

Outstanding customer service from Sasha. Super friendly ⭐️

Just went to WH Smith’s Dublin Airport I asked for a bag as I had purchased sanitary products and who wants to walk down the terminal with your sanitary products the attendant said we don’t have any I said I see them under counter she said she was keeping them for 100 euro customers
I guess the customer isn’t always right

The service from Roxanne was excellent although I did witness station manager talking very rudely to her when it is obvious how busy she is and she was working alone I feel this was very unfair on Roxanne and unprofessional to speak to her like that in front of customers I would give Roxanne five stars for the service she provided under the circumstances of having to work alone.

Bought gift card yesterday arrived today wonderful service

WH Smith cork Worst place to shop expensive 4 euro bottle of water and shop from fridges out side they are cheap use tap filter water duty free has 2 euro bottle of water always short of staff customer don’t get attention because they don’t put more staff poor management always check dates don’t buy sandwich they reach to fridges after 2 or 3 hours of delivery thanks

Yesterday, I arrived in Paddington station after a long journey and saw in the window of the store these adorable Paddington Bear key chain like charms for a Christmas tree or key ring looking items. I went pottering off into the store with intent to buy something lovely for my mum.

Then the most embarrassing and emotional horrific saga began. I walk in (bare in mind I'm wearing my panda jumper, 5ft tall 30 Yr old female). Hardly the budding criminal. Who jumps in front of me, the security man, aggressively questioning me. What do you want, why are you in here.... What I wanted was to look at your Paddington Bear items without the whole store turning to look at me like I'm a member of the sticky bandits from Home Alone. I was so embarrassed. Yes, I'm alternative in style, but I'm an equal to the rest of your PAYING customers. It was horrific and ruined my day. I've not felt this degraded in years. If I was about to take up thievery, it wouldn't be to steal from WH Smiths!

My friend outside the door practically came running in calling after me when she saw this security man towering over me, and me recoiling out of shock, embarrassment and genuine fear / horror. I told her I wanted to leave and scarpered quick.

This was awful. All your staff should treat everyone with respect, not harrass them from the second they get in the door. I've spent the rest of the my trip in fear that I'll get the same treatment elsewhere. All I wanted was a nice gift, not to be left feeling like there's something wrong with me.

Known as TG Jones now, I visited the Milton Keynes store today to post a parcel using the DHL service. I was waiting in the queue when the shop assistant asked me to step aside to fill out a form and then return once it was complete. I did that within two minutes and, after making eye contact with him, went directly back, not intending to cut the queue or cause any issue.

At that moment, a man who appeared to be in his 60s was being served, so I waited patiently behind him. Without any reason, he started speaking to me rudely, saying I needed to queue on the other side. I explained that I had already been served and just needed to hand the parcel over quickly. Then another shop assistant spoke to me in an extremely rude manner, saying, “The rules aren’t different for you,” and told me to move to the other side. Her tone was so aggressive and unnecessary that it felt very personal and unprofessional.

I genuinely didn’t mean to skip the queue — I only wanted to complete the drop-off after following their earlier instructions. The staff at TG Jones were shockingly rude and unprofessional.

Visited East Midlands Airport WH Smiths and wanted to purchase 1 bottle of Pepsi.
* They had a promotion of buy 2 and get 3 bottles of Pepsi for £3.99.
* All good so far, I only wanted 1 bottle and asked for price.
* Was informed ONE bottle also costs £3.99.

Scamming people at Manchester airport with misleading pricing signs. Scum bags

I was going to buy some stuff for my three hour journey. If I bought drinks what would I drink them out of? I was told the bottle or the can. Not my style so I didn't buy anything. When I've drinks from other outlets a plastic glass has been provided. I would have been happy to pay for something to drink out of but the attitude of the WH Smith staff was dismissive. I remember when they were an outstanding company. Not any more by a long way.

Overall I find smith good .
But Cobham services not .
Your staff stood there watched me struggle with.my little bit of shopping i had .
Saw i was in a wheelchair .
Did not offer to help..
I had to shout for my.son who.was somwhere eles to help me .
Not good customer service

Specific store experience, cannot comment on W H Smith in general. I found a telephone in a store at Dublin Airport. I said to a staff member, oh hey, I just found someones telephone. So he just snatched it off me without saying a word, threw it behind the counter and then just walked away. Despite being unbelievably rude. Just imagine that moment for someone for one second. It had bank cards in it, photos of children on the screensaver. Imagine getting to the gate for a family holiday you had looked forward to for ages and then finding your phone and bank cards missing? For goodness sake. Have the bare minimum of humanity. Surely you could have asked the airport police to put a message out on the tannoy? Appalling behavior.
Regarding the response below. That is absurd. The correct response to someone handing a staff member an item of lost property is NOT to snatch the item and throw it on a shelf behind the counter without even acknowledging the person handing it to you. If you have been placed in a position where you inform the general public via a review response that correct protocol for WHSmith staff is to be exceptionally rude to customers, then may I suggest that you both need better training.

If there was a choice of no stars, i would happily accepted that. I paid £4.49! For a sandwich which was 5 days OUT OF DATE. I would not recommend this place as staff members were also rude, had to ask for assistants after being blatantly ignored. Will not be returning

I would give this store a -5 star if I could I just got spoken to so disgustingly today by a worker in the store I will be calling up the manager this was so disgusting and really had a impact on my mental health health today So today I went into the WHSmith store in Brixton I’ve used this store since I was 11 however I will never ever be stepping foot in here again I went into to get some paint to do arts and crafts with my daughter we purchased the paints at the self check out and a Indian man that worked their spoke to me and said that’s card only I said yes I’m using card thank you then he said to me are you going to pay for that too as he pointed at the colouring book my daughter was holding in her hand that we purchased from pound land we had the receipt I told him we brought it from pound land and you guys saw me come in with it I said you can check your camera if you want and he said don’t worry I remember then he proceed to ask me after I paid for the 3 bottles of paint do you know how much this cost I said yes he said how much then I said to him uhh it says it’s 3 for 2 and he said ok so tell me what does that mean I said it means 3 bottles for the pice of 2 and then he said ok how much is the price of 2 and I said £4 and he said ok and I was so confused why he was saying this then he said where are you going I said to Poundland because their paper is cheaper there and he said no it’s not then I said well the paper there is £1 and in here the paper is £7.99 then he said no it’s not there is a cheaper one I said ok great thanks where is it he said it’s over there somewhere go find it then I said is okay because I’ll just have to go back in the direction i came (bare in mind I have my daughter in a buggy I’m trying to manoeuvre around the tight isle with bottles of paint in my hand and I’m trying to steer the buggy with one hand ) anyway I proceed to tell him it’s okay thank you anyway then he started laughing with his coworker as there both staring at me he then says so what YOU LOOK LIKE YOU NEED THE EXERCISE then carried on laughing with his colleague I said what did you say awkwardly laughing and he said you look like you need the exercise then he said just come with me and he leaded me too the paper as I’m still in shock of what he said I just looked at the paper and didn’t even bother buying it and just walked out I felt so humiliated disgusted disrespected embarrassed as they were both laughing in my face mocking me I gave them my upright respect and manners the whole time I spent in that store and he just mocked my in intelligence and body I left the store trying to to hold back tears honestly even my 2 year old daughter could notice I was upset she said mummy are you ok and I had to tell her mummy’s sad and she said but mummy’s never sad and I said i know The fact that my 2 year old daughter couldn’t fully enjoy her day that was meant to be fun booked day because she was worried about how sad I was all day that really upsets me because my 2 year old should not be feeling the responsibility of having to look after me because staff in the WHSmith store disrespected her mum and I’m not even a big woman I wear a size 12 I’ve just become a mother where I had a c section to later on in the past year and recent months having multiple surgeries on my abdomen where I nearly died in multiple surgeries it took a lot for me to even be able to get to the physical and mental health i was at I’m 22 years old and never in my life would I thought that a store worker would speak to customers this way it’s so disgusting I feel humiliated embarrassed and I feel body conscious now and really struggling mentally today due to the staff in WHSmith store I will never ever shop in this store or any branch ever again I shouldn’t be paying for these men’s wages when the treat customers like this and I advise others to choose wisely the business you invest your money in no customer should ever be spoken to like this people like this could make another vulnerable customer feel really suicidal or could take a massive toll on on their mental health I hope no one ever gets treated like this I will be getting in contact with HR this is unprofessional and disgusting behaviour

I have just been into the Eastbourne store to purchase a £250 gift card.
The assistant said that it couldn’t be purchased as it wasn’t allowed.
As I went to walk out I overheard the assistant say is she a scammer.
I then phoned the store to complain & when someone did answer they hung up on me.
On the 5th time of ringing I was told that there was nobody in charge & the person who I tried to make a complaint to was listening but I felt she didn’t care.
She then said there was no number & that the email probably wouldn’t work either.
I refuse to go back into this store.

I wanted to buy an adaptor for my iPhone in the shop within Terminal 2 of Manchester airport at 15:20 on 14/9/25 but they were locked into the display. I hadn’t experienced this before so asked the female assistant if I was supposed to be able to get the item myself or not. She said, “You ask me to get it for you but usually people say hello first” in a very haughty way. So I didn’t bother buying it there!

Hello, I rarely complain about customer service. I have had experience in hospitality, and can forgive anyone for having an off day. My following review is almost exactly the same as the one I have left on Google Reviews.

Most of the staff who have served me in this WHSmith store have been very pleasant and helpful. There is one member of staff, however, who very much needs some customer service training. I do not have a name, but estimate this woman to be in her forties, and tonight she was on shift at five in the evening. She has been rude to me on repeated occasions. The first time, she told me off for going to her checkout rather than the self service. She was at her till, and there was no reason I was able to see, that she was unable to serve me. I had not pulled her away from stacking shelves, but she appeared to resent having to serve me, and her manner was curt, and gave me the impression of hostility. My second experience with her was earlier this evening, just before I went to go and catch my coach. I was purchasing a coffee which required confirmation of age, and she appeared to resent being asked to perform this service on the screen at the self checkout. Her manner was, again, extremely rude and she once again appeared resentful of having to do her job.

I am a frequent traveller who regularly uses the bus station this WHSmith is located at. This woman has made me feel uncomfortable about making any purchases from this branch of WHSmith.

Very disappointed with the rude and unprofessional service at WH Smith, Terminal 4. Heathrow. Staff refused to serve me despite machine working, not working, but when I move to other side, the staff member serve other customer to print lottery and were unnecessarily argumentative."

I am so incredibly disappointed! I placed a pre-order back at the start of July for two items, one being a book set and one being a standalone. I got my confirmation email and payment was taken, everything was great and then mid august received a refund for my whole order. I emailed customer service to clear everything up and the response i got was “We take payment at point of purchase as a pre authorisation for the payment method” but if this was the case why would it them be refunded almost a month later ? I thought nothing of it and trusted that this was the case, and that i would be charged again before the items were shipped. I woke up this morning to an email saying that part of my order was cancelled as payment could not be made, i checked my bank to find out where the issue was, to find that no attempt was made to take the payment, so emailed again to try and resolve this only to be told that i will just have to re order on the website. This wouldn’t have been an issue however back when i made the order i had a discount which meant that i saved £12 and had free delivery, which doesnt seem much however this all is a huge inconvenience. I then received another email stating that my whole order had been cancelled! The whole ordeal is exhausting and unfortunately i won’t be shopping here online again! It’s disappointing because as WHSmith everything was great, no previous issues, however i ordered after the change of ownership and so TGJones is somewhere i will not be wasting my time or money (if they’d even bother to take it!)

Just bought a bottle of water 1litre and a sprite 500ml at Manchester Airport cost me £7:50 absolute rip off. Advice buy your drinks at Boots.