Fantastic customer service -this relatively new distillery has an amazing ethos caring for its product and the ingredients to make all their brilliant drinks. If you haven’t done their distillery tou... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I first tried Whitby Gin as a complementary drink when I stayed a the Victoria Hotel, Robin Hoods Bay. It was so delicious I decided it would be good buy as a 40th birthday gift. As everyone was hav... See more
Company replied
The whitby gin (demeter edition) is a great gin , good with tonic or lemonade , the real whitby Rhubarb gin was nice with lemonade but hubby said it was even more potant with Aldi's real strawberry a... See more
Excellent quality products. Superb Gins and Rums. Beautiful flavours. Delicious! Ordered online one afternoon and it was delivered the next afternoon in about 22 hours. Brilliant. Also we visited thei... See more
Company replied
Company details
Written by the company
'Award winning distillery producing spirits using botanicals of the coast and moorland'
Contact info
8 Botany Way, YO22 4QX, Whitby, United Kingdom
- +447535096137
- info@whitbydistillery.com
- www.whitbydistillery.com
Very helpful staff
26 March 2026
First visit the distillery in 2025
First visit the distillery in 2025, introduced to their Marauder Rum. Outstanding taste and Quality. Team are excellent at what they do.
17 March 2026
Unprompted review
From ordering to delivery everything…
From ordering to delivery everything was what I expected.
23 February 2026
Great products and customer service
Love this company, I asked for a few extra coasters to be included in my order which they were happy to provide and the gin tastes amazing. I will re-order in the future, thank you.
25 October 2025
Reply from Whitby Distillery
Thank you for your review!
We’re delighted you enjoyed another bottle of rum and that delivery was quick
Prompt delivery
Prompt delivery, another good experience from Whitby Distillery.
12 February 2026
Unprompted review
Reply from Whitby Distillery
Thank you for your kind words!
We’re glad your order arrived promptly and that you enjoyed another great experience with us.
Excellent service as always
Excellent service as always. Order arrived really quickly. We can’t recommend the Demeter gin enough it is our favourite gin.
25 January 2026
Reply from Whitby Distillery
Thank you for your fantastic feedback!
We’re thrilled you love the Demeter gin and that your order arrived quickly. Your recommendation means a lot to us!
I ordered another 'twin gift set box'…
I ordered another 'twin gift set box' containing a bottle of real rhubarb gin and a bottle of navy strength gin - The product is excellent and suggestions to serve the drink very useful. The order arrived in good time and communication with Whitby Distillery excellent
6 February 2026
Unprompted review
Reply from Whitby Distillery
Thank you for your wonderful review!
We’re delighted you’re enjoying the rhubarb and navy strength gin, and that our serving suggestions and communication were helpful. We really appreciate your continued support!
I had some queries they were answered…
I had some queries they were answered promptly & very politely especially from Emma.
28 January 2026
Reply from Whitby Distillery
Thank you for your kind feedback!
We’re glad Emma could assist you promptly and politely — we’ll be sure to pass your compliments on to her.
Wonderful rhubarb gin
Super prompt dispatch. Wonderful rhubarb gin, great with ginger beer or ale, or straight tonic. Great company
28 January 2026
Reply from Whitby Distillery
Thank you for your fantastic review!
We’re delighted you’re enjoying the rhubarb gin and the different ways to drink it. We’re glad the service and experience hit the mark too!
Reply from Whitby Distillery
Thank you so much!
We’re thrilled you love the gin and can’t wait to welcome you back for more!
Seamless generally apart from one hitch
Delivery fantastic as to a different address from purchaser . The note however was not added . They have responded promptly to correspondence and immediately looking into it.
I may be tempted to phone next time .
26 January 2026
Reply from Whitby Distillery
Thank you for your feedback!
We’re glad delivery went smoothly and that our team responded promptly to your query. We appreciate your patience and hope your next experience is completely seamless.
Excellent service
Easy ordering, good customer service and prompt delivery. Oh and the gin is amazing!
25 January 2026
Reply from Whitby Distillery
Thank you for your lovely review!
We’re thrilled you enjoyed the gin and had a smooth ordering experience with prompt delivery.
Satisfied customer
It was easy to order and delivery was very quick, plus the contents were sensibly packed to arrive in one piece.
25 January 2026
Reply from Whitby Distillery
Thank you for your feedback!
We’re glad you found ordering easy, delivery quick, and your order arrived safely.
recently purchased whitby cask aged…
recently purchased whitby cask aged spiced rum and marauder rum the cask aged rum very smooth and leaves a nice aftertaste looking forward to trying the marauder rum will be placing further orders thoroughly recommended.
30 December 2025
Unprompted review
Reply from Whitby Distillery
Thank you for your review - we hope you enjoy the Marauder Rum! Cheers :)
Fabulous service
I bought a flavoured gin as a Christmas gift for my wife and , while I cannot vouch for the taste (t hasn't been given yet) I've had a very positive experience from order to delivery. The bottle was well packaged and arrived in a very respectable time. Thank you Whitby Distillery.
15 December 2025
Unprompted review
Reply from Whitby Distillery
Thank you! We’re delighted you had a smooth ordering and delivery experience. We hope your wife enjoys the gin!
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