Whirlpool India Reviews 

I bought a Whirlpool washing machine in Aug'22 top loaded fully ....in 3 years feather touch is not working properly last 7 month .
I have called a cal center for repairing jst for a visit charge they are asking for 400 INR and 18% GST.

And apparently they will also charge for replacing or making the touch button..

Mine concern is why to give visiting charge if the touch button is replace or repaired....

Or I will ask a local repair mechanic for the same...

Requesting all Plz don't buy a whirlpool product....in future ....as the costumer care was little rude with me....

I bought a Whirlpool washing machine in October 2021. After just 1 or 2 years, it started stopping frequently. I complained to customer care, and the mechanic said there would be a ₹350 visiting charge just to check the machine. After checking, he said the belt was damaged and needed to be replaced, which would cost ₹2000. He said he would fix it the next day, but when I called him, there was no response. I was very troubled. Everything in our house used to be from Whirlpool, but now our trust is broken. I am very disappointed.

It is very surprising, and disappointing how whirlpool and there delivery partner behave and threat. Today I suppose to get delivery of my washing machine but that comes along with horrible experience. As per the whirlpool and delivery partner they only responsible for delivery till door ground floor how about the person live on 1st floor or above floor. In my case despite the presence of merely ten steps within the courtyard. Their refusal was attributed to an alleged obstruction. Depite offered my assistance, which was subsequently rejected with the statement, "this is not our job." This response was met with considerable surprise, as the responsibility for such tasks typically falls within the purview of delivery personnel.
It has since become apparent that their actions may have been an attempt to solicit additional payment which is nowhere mention on their website we will only deliver till ground floor gate if need to deliver above ground that will attract additional charges which is I am completely comfortable paying. It was evident that I was accompanied by a toddler and lacked additional assistance, rendering the task of moving the appliance independently a significant challenge. Prior to their departure, the delivery personnel issued a threatening ultimatum: "we have more delivery to do take it or leave it." Rather than offering assistance, their conduct was profoundly disconcerting. Such behavior inevitably erodes public trust in Whirlpool's services.
The aforementioned incident highlights a significant deficiency in the customer service provided by Whirlpool and its associated delivery network. The refusal to complete the delivery to the designated location, citing a minor obstruction and subsequently rejecting offers of assistance, is indicative of a lack of commitment to customer satisfaction. The assertion that the task was "not our job" directly contradicts the fundamental responsibilities typically associated with delivery services.
Furthermore, the implication that the delivery personnel were attempting to extort additional funds is a serious concern. The failure to communicate any such requirement transparently and instead resorting to coercive tactics is unacceptable. The disregard for the customer's vulnerable situation, specifically the presence of a child and the absence of additional support, demonstrates a profound lack of empathy and professionalism.
The threatening tone employed by the delivery personnel, specifically the statement "we have more delivery to do take it or leave it," is entirely inappropriate and reflects a disregard for customer welfare. Instead of seeking to resolve the delivery challenge, their actions exacerbated the situation and created an adversarial environment. This type of conduct is detrimental to the reputation of any service provider and inevitably leads to a decline in consumer confidence.
The long-term implications of such behavior are significant. When customers encounter such unprofessionalism and a lack of willingness to assist, their trust in the brand diminishes. This erosion of trust can lead to a reluctance to engage with Whirlpool's products and services in the future, ultimately impacting the company's market standing. It is imperative that Whirlpool addresses these systemic issues within its delivery operations to ensure a consistently positive customer experience and to rebuild public confidence.
It is imperative that Whirlpool addresses these systemic issues within its delivery operations to ensure a consistently positive customer experience and to rebuild public confidence.
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3rd class company
I bought whirlpool washin machine but after machine part failure company not taken responsibility for new part and I am pay this part cost but company not provide part

Very bad after service ..so bad, we will not recommended to buy, guarantee will not get company will refuse to give guarantee
Also damaged parts will not available in the market

I had bought a washing machine and it stopped working. I have been trying to get the issue resolved by calling up the customer care numerous times. They say my area doesn't come under them. They ask to follow the escalation matrix and I don't care.

I have written multiple e-mails with all the details to ceo and helpdesk. No response.

Very unprofessional service. Now, there are so many unwashed clothes in my home, I am getting it washed outside.

Last time, a techinician had come, more than resolving the issue, he was trying to sell a washing machine stand and scaling powder.

Worst service called upon many times for service of microwave,they came and visited took visiting charge and never returned nor they called upon for replacement of panel board least bothered about client ,abhi tak microwave khula pada h, i will raise complaint against them in consumer court! From Jamshedpur Jharkhand

I bought a washing machine, . When everytime I contacted customer service they told that technician will come tomorrow. They are repeating this all the time. The customer care service is very lagging. Very worst service. I am not ok with this worst service. Hereafter am nt gonna buy any whirlpool product

very bad service frod company

I bought a washing machine, the installation was late for 1 week. When everytime I contacted customer service they told that technician will come tomorrow. They are repeating this all the time. The customer care service is very lagging. Very worst service. I am not ok with this worst service.

Worst company with worst workers am from Kerala service centre here in kochi are the worst people working here they don't even care about the customers. I bought a washing machine it worked for 1 month and it eventually broke down. I complained about it no one want to come my house and check from service centre as well as people from customer care genuine fraud company please don't even buy any appliances from this company.

The worst services ever. My AC is not working for a week and they couldn’t able to provide any technician for servicing.

Review:
I had a problem with my refrigerator and contacted customer care multiple times. They redirected me to Akshay Refrigerators in Nagpur, but neither they received our calls nor attended the issue. After so many requests, no service has been provided.

This is truly pathetic and very disappointing. Requesting Whirlpool to take strict action against the service provider. Such poor response is unacceptable, and we are highly dissatisfied.

Very bad service

I am beyond frustrated with Whirlpool's utterly deplorable customer service, and I feel compelled to share this appalling experience to warn others and demand accountability. Over 10 days ago, I purchased a Whirlpool washing machine, expecting a seamless installation and demonstration process from a reputed brand. Instead, I’ve been met with nothing but incompetence, unprofessionalism, and outright disrespect from their service team.

The so-called "demo guys"—Virender, Vipin, Shoaib, and Ram Veer Singh—have been a nightmare to deal with. Not only has my washing machine remained uninstalled for over a week and a half, but these individuals have shown zero regard for customer satisfaction. They consistently ignore my calls, leaving me in the dark about when—or if—my machine will ever be functional. On the rare occasions they do pick up, their attitude is shockingly rude, dismissive, and unhelpful, treating my legitimate concerns as an inconvenience to them. This is not the behavior one expects from a company like Whirlpool, which claims to prioritize customer care.

I’ve been patient, making repeated calls, sending emails, and following up, only to be met with empty promises and zero progress. My household is disrupted, my time is wasted, and I’m left regretting ever choosing Whirlpool. This level of negligence is unacceptable for a brand that markets itself as a leader in home appliances. I demand immediate action—either install my machine promptly with a proper demonstration or issue a full refund. Whirlpool, your customers deserve better than this shameful display of service. Fix this now! #Whirlpool #CustomerServiceFail #UnacceptableService

I have been continuously calling your service team for the last three days. Every time, I am kept on hold for 10–15 minutes, but I do not receive any response. It is very difficult for me to wait on the call for so long. Kindly look into my issue immediately and provide a prompt resolution.

It's now showing any negative rating otherwise this company deserve the same. Completely pathetic product and service

It’s very bad service. Not willing to recommend. New AC installed has water pipe licking issues. Just begging to come to check once. Neither they receives calls nor attended. So pathetic. Requesting Whirlpool to check on the service provider from Bangalore. Its really worst.

Disgusting customer care service.. they don't pay heed to their customers... They don't resolve the issues... Pathetic

Too worst service in Guntur,AP-522009.
7 kg water Volve (intake) actuval price is 110/- in India mart but service provider charged Rs 1400/- this is too much 😡
Drmrao.