When ordering I only ordered for one item. The next month a different one came which hadn’t ordered and wasn’t expecting. It was nice so decided to keep it but didn’t want anything further. I phoned t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had to wait a long time for the call to be answered but once I was put through the colleague I spoke to was friendly and understanding, she explained everything clearly and made me feel like I mattere... See more
Company replied
I was charged for an item I didn't recall ordering. The company tried talking a payment, but it got rejected. After I contacted them, the situation was resolved For service 5star, because it was a s... See more
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I seemed to have coins undelivered, following the call to the advisors some coins arrived and some folders plastic coin keeps which should have arrived weeks ago with the folder. Fortunately the advis... See more
Company replied
Company details
Information provided by various external sources
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Contact info
PO Box 4848, BH12 9GB, Poole, United Kingdom
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3.7
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
In the four years I've been collecting…
In the four years I've been collecting coins and other memorabilia, I have always found them to be understanding, considerate, and very knowledgeable when offering new items to add to my ever growing collection. I cannot find anything to fault them on. I would highly recommend them to you whether you a new collector just starting out, or an established collector, you cannot go far wrong with Westminster Collections.
26 May 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you so much for your wonderful feedback and continued support over the past four years.
We’re delighted to hear that you have consistently found our team understanding, considerate and knowledgeable, and that we’ve been able to help you grow your collection over the years. It’s especially rewarding to know that you would recommend us to both new and established collectors alike.
Your kind comments mean a great deal to us and will be shared with the team. Thank you again for taking the time to leave such a thoughtful review. Sally
This company always deals with my orders in a timely manner.
This company always deals with my orders in a timely manner, I receive regular updates from them on up to date offers on coin sets. My coins come well packaged so I receive my coins in pristine condition. They also have a excellent customer service willing to help customers in anyway they can.
29 April 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your kind feedback. We’re delighted to hear that you are happy with both our service and the products you’ve received.
It’s great to know that your orders arrive promptly and that you find our updates useful. Your comments about our customer service team are especially appreciated, as we always strive to provide helpful and supportive service to all of our customers.
Thank you again for your continued support. Sally :)
Horrible company
Horrible company. Do not buy anything if you are in it for investment.its all crap and very over priced for what you receive.been buying silver ingots off them spent over £300 on them the silver value to sell would be about £150.rip off merchants.tried to charge me £30 for missing one payment.need I go on.wish I could leave you no stars.
26 May 2026
Unprompted review
Reply from The Westminster Collection
Hi. We’re sorry to hear that you are unhappy with your experience.
We would like to clarify that our products are not sold or advertised as investment products, and values should not be compared solely against scrap silver prices. Our pricing reflects the design, collectability, licensing, edition limit, manufacturing and presentation of the products, alongside the silver content itself. We always encourage customers to ensure the product is right for them before purchasing.
We appreciate all feedback and are disappointed to hear that we did not meet your expectations on this occasion. If you wish to contact us directly we would be happy to look into this matter further for you and this will enable us to look at your account. Thanks, Sally
my experience is always great and…
my experience is always great and constructive when dealing with Westminster collections they are a great company and they have a great team of staff to help you out when you need them well done keep up the good work
26 May 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you so much for your kind feedback. We’re delighted to hear that your experiences with Westminster Collection have been consistently positive.
Providing helpful and constructive customer service is something we pride ourselves on, so your comments about our team are truly appreciated. We’ll be sure to share your lovely feedback with the staff.
Thank you again for your support and encouragement — it means a great deal to us. :) Sally
Scam
This company this makes there money in signing you to a subscription that you are unaware of, then each month send coins that are worth no more then 50p and charge you £26-£33 monthly. When you try and cancel the subscription they make it in possible to find this and then start a task of issuing a new password, its a total scam, and been difficult in getting your money back. I have sent coins back with no reply.
25 May 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your feedback. We’re sorry to hear that you feel disappointed with your experience and appreciate you taking the time to share your concerns.
We would never intentionally make it difficult for customers to manage or cancel their collections, and we’re sorry if this has been your experience. Customers can cancel at any time by contacting our Customer Services team or by managing eligible collections online via their account.
We’re also sorry to hear you have not yet received a response regarding your returned items. If you could please contact our Customer Services team directly with your return details, we will be happy to investigate this further and ensure the matter is reviewed as quickly as possible.
Customer feedback is important to us and helps us continue to improve our communication and service. Sally
I ordered a centenary of Queen…
I ordered a centenary of Queen commotative coin from Westminster collection online. There was no indication I was signing up for a subscription. Upon noticing more money being taken from my bank account I queried this. After my query I was advised they would cancel my subscription and refund me once they had received my 2nd coin back. I am now in the process of returning the coin via free Royal mail service. Gorgeous coin, but an offer not very clear about the subscription. Westminster do better, be clear about the subscription so customers can make an informed decision rather than finding out a month down the line.
24 May 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your feedback. We’re pleased to hear you were happy with the coin itself, although we’re sorry to hear the subscription element was not clear to you at the time of ordering.
We appreciate your comments regarding clearer communication, and your feedback will be shared with the relevant team for review. We always want customers to feel fully informed when placing an order.
We’re glad our team was able to assist with cancelling the subscription and arranging your free return and refund process.
If you do not wish to continue with any monthly collections, simply let us know after receiving your first delivery and we will be happy to update this for you. If ordering online, you can also manage this via: www.westminstercollection.com/help/my-collections once your order has arrived.
Thank you again for taking the time to share your experience. Sally
I made order on 8th May got reply…
I made order on 8th May got reply saying order received then they said there was 2 accounts in family told them I was only one with account at my address still not received my order
21 May 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your feedback. We’re sorry to hear that you have not yet received your order.
We appreciate you confirming that you are the only account holder at your address, and we apologise for any confusion or delay caused while this was being reviewed.
Please contact our Customer Services team directly with your order details so we can investigate this further and help resolve the issue as quickly as possible.
Thank you for your patience.
Unauthorised charge on Credit Card
Last week I noticed an unauthorised charge on my credit card of £22.98 from The Westminster Collection. On speaking with customer services they said it was for an ongoing service I had signed up for. Despite the fact that I had only had a telephone conversation with them to order a "free" Spitfire badge, I had given them my credit card details to pay £1.99 for delivery of said badge. At no time, did I agree verbally or in writing to an ongoing service. Today I have received a package from them (which I have not opened). I believe this is Inertia Selling which is banned under the Consumer Protection Act and Unfair Trading Regulations 2008.
As this is an unauthorised charge, I request the unsolicited item be collected from my address and a full refund issued. Also, my name, address and bank details be deleted from your records.
To stop any further charges being taken from my account, I have had to cancel my credit card. When I hear back from you, I will give you details of where to send my refund.
This raises serious concerns around your billing practices and transparency.
23 May 2026
Unprompted review
Reply from The Westminster Collection
Hi, Thank you for your feedback. We’re sorry to hear about your experience and appreciate you raising your concerns with us.
We take customer consent and transparency seriously, and we’re sorry this was not your understanding at the time of ordering. Please note that during the ordering process, it confirmed that all future deliveries would be charged to your payment card.
To return the item free of charge, please:
Visit https://www.westminstercollection.com/returnsform
Complete the return slip on the back of your invoice
Include the slip within your parcel
Once your return has been received, please contact our Customer Services team regarding your refund. If your card details have been removed from your account, we will need to arrange an alternative refund method.
You can also update your contact preferences at any time via your online account.
Thank you again for your feedback. Sally
Very pleased with 50p Winnie The Pooh…
Very pleased with 50p Winnie The Pooh coin. Also cancellation of subscription dealt with promptly and efficiently.
21 May 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your lovely feedback. We’re delighted to hear you were pleased with your Winnie The Pooh 50p coin.
We’re also pleased that your subscription cancellation was handled promptly and efficiently by our team. Providing a smooth and helpful customer experience is very important to us, so it’s great to know this reflected in your experience.
Thank you again for your support and for taking the time to leave a review. Sally
Great
Hi,
We had a little problem with delivery but it was sorted very quickly by your excellent staff.
Thank you.
27 April 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your 5 star comments and kind words. Sally
Make sure you read the small print / T&Cs
I bought a £1 coin and can honestly say, I didn't see anything about a further subscription. Then a letter lands at my door saying payment declined (thankfully), and in the same delivery, a giant A4 parcel containing what turned out to be a 50p I'd inadvertently agreed to pay £30 for. I admit to not seeing, and therefore not reading, any small print relating to a subscription. The web page has the following description off to the side of the details of the actual coin you're buying: "By ordering the Inaugural Royal Pound, you gain priority
access to the QEII Centenary Dual-Plated 50p Collection". Gaining priority access, in my opinion, does not equate to "You are signing up for this subscription", so a little sneaky on their part. Also, if you're free to cancel at any point, and the company are kind enough to allow free returns, they could possibly send an automated email - like many other businesses when you sign up for a subscription - to remind you that it is in place, and due to be paid for and delivered. I ordered my £1 coin in March, and this item was then charged and delivered in May. An email in April reminding me (and by that I mean making me aware for this first time, as I was not), would have gone a long way. Now it's just a waste of time on everyone's part, as they've sent it out, only for me to have to return it :-\ I love their coins, just not enough to pay £30 for a 50p piece.
21 May 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate your honest comments.
We understand your concerns regarding the continuity programme and how the wording may have caused confusion. We never want any customer to feel misled, and your feedback around the phrasing and communication process is genuinely valuable to us.
We’re pleased to hear that you love the coins themselves, although we completely understand that the collection may not have been right for you personally. As you mentioned, customers are free to cancel at any time and return items free of charge, but we appreciate that this situation has still caused inconvenience.
Thank you again for your feedback. Sally
The best customer
20 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful feedback. We’re delighted to hear that you feel our customer service is the best. Providing friendly, knowledgeable, and helpful support is at the heart of what we do, and your kind comments are truly appreciated.
Prompt and courteous response with a…
Prompt and courteous response with a sympathetic tone.
20 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review. We’re pleased to hear that you received a prompt and courteous response from our team, delivered with understanding and empathy. Providing friendly and supportive customer service is very important to us, and your feedback is greatly appreciated.
Good Service...
I've used The Westminster Collection, on and off for about 35 years and rarely have i had an issue. If I have, they have always been very quick to resolve.
The website is easy to navigate and ordering is simple.
Once placed, emails keep you well informed from order to dispatch. It is also easy to find in your online account.
As a warning, if you place an order for an "Introductory" offer, 50p for 50p or £2 for £2, read the small print. It is pretty clear, but 99% of the time these will have signed you up to a subscription. It's a business and how they make their money. The order confirmation email will state this, but you can easily see subscriptions in your account and cancel if required.
If you need to return an item, you have 30 days and it is an easy process.
My negatives are:
Firstly, although the coins come in cards or pouches, if in a pouch, they should ALL be in capsules which some are not, why?
Secondly, the envelopes they're delivered in are not always sealed, why? If people are dishonest, then Westminster could be out of pocket. Surely this is a simple fix.
Finally, historic order coin information pages should be available in your account as they are with sites like The Royal Mint. Unfortunately once the item is sold out, the item information page, images and details are removed.
20 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your detailed and thoughtful review, and for your loyalty over the past 35 years. We’re delighted to hear that you have consistently found our service reliable and that any issues you’ve experienced have been resolved quickly by our team. It’s also great to know that you find our website easy to use and that our order updates and online account features have been helpful.
We appreciate you also taking the time to provide balanced feedback and helpful advice for other customers regarding introductory offers and subscriptions. Information regarding collections is provided during the ordering process and in confirmation emails, and we’re pleased you highlighted how subscriptions can be managed easily through an online account if required.
Your additional comments regarding capsules, packaging, and access to historic product information are very valuable and will be shared with the relevant teams for review. Customer feedback plays an important role in helping us improve both our products and overall customer experience.
Thank you again for your continued support and for sharing your experience with us.
I did not realise you had got my…
I did not realise you had got my message regarding Britain at war l did try to phone but there was to many in front thank you for reinstating my request
20 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely review. We’re pleased to hear that your request regarding Britain at War was reinstated for you. We’re sorry that you experienced a long wait when trying to contact us by phone, but we’re glad we could still assist with your enquiry. Your feedback is greatly appreciated, and we look forward to continuing to help with your collection.
I remember why I stopped using them!
Ordered a couple of coins approx. £50.
It was a single small package and combined postage just over £4 charged.
No updates of order status or that is had been despatched on apparently 15/05/26. Arrived on 20/05/26 as basic royal mail postage. As a private individual I can send a parcel this size for £4, 48 hour fully tracked.
Very poor and this is my last time I will use them.
15 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with the delivery service and communication regarding your order. We understand how important tracking updates and timely dispatch information are, especially when postage charges are involved.
Postage costs cover not only delivery but also packaging and handling, however we appreciate your comments regarding the service you received and the comparison you have made. We’re sorry that your experience has left you feeling disappointed and that you do not currently wish to order from us again.
Your feedback is important to us and will be shared with the relevant teams as we continue to review and improve our customer experience.
SCAMMERS
DO NOT order anything from this company! My partner ordered a coin from this place as a birthday present and they have subscribed her for £30 a month, which took 3 months before we realised, can't even send them back as they have been sent directly to the recepient and we don't have them. Looked at the page and it doesn't make it very clear and is loaded with text to distract you.
20 May 2026
Unprompted review
Reply from The Westminster Collection
We’re sorry to hear about your experience and understand your frustration. Our intention is never to sign customers up to a collection without their knowledge. Information regarding any associated collection or subscription is provided on the product page, throughout the checkout process, and again in the order confirmation email.
We’re sorry that this was not clear in your partner’s case. All collections can be cancelled at any time by contacting our customer service team or through an online account. Any unwanted items are covered by our 30-day returns policy and can be returned free of charge for a full refund once received back with us.
We appreciate you taking the time to share your feedback, as it helps us review and improve how we communicate information to our customers.
This company has a sneaky way of…
This company has a sneaky way of tricking people into taking collections they don't want, I took up the offer of the free Spitfire Badge, and without realising it, I got conned into signing up to a subscription/collection that I don't want, or even asked for, I only found out about the collection when the money went missing from my bank account, I would have appreciated if this company could make sure people either wanted or didn't want a collection without just jumping in, and grabbing people's money, it's a dirty sneaky underhand way of getting money out of people, I don't like it, The Westminster Collection needs to make it a whole lot clearer, perhaps in large bold letters if someone wants this collection, not hidden away, where a Disabled person with bad eyes can't see it clearly, I wont get caught out like this again, I'll never take up any offer from this company ever again, I only deal with decent companies, and now, I've got to wait till The Westminster Collection decides I can have my money back or not, it'll probably be nearer August Bank Holiday before I see one penny of my money again, they should refund my money right away, but no, they sent the collection without me knowing, took the money without me knowing, and now, I've to wait up to five days before the item, whatever it is, gets here, then I return it, and then I've to wait till it goes through the Westminster Collection system, gets lost, and I never get a penny back, I've been up against this before where I returned something, it got lost in this other company's system, and I never got my money back, will Westminster Collection be the same, I've got to hope, wait and see, maybe, they should maybe try a system whereby, if an elderly person accidentally checks or perhaps doesn't check to stop any collection, give the elderly person a call, just to make sure, not simply go grabbing money, perhaps the elderly person cannot afford to lose, Westminster Collection is not to be trusted, I'll never buy anything from them again
19 May 2026
Unprompted review
Reply from The Westminster Collection
We’re very sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how upsetting and frustrating this situation has been for you. Our intention is never to mislead customers or sign anyone up to a collection without their knowledge. Information regarding any associated collection or subscription is provided on the product page, during the checkout process, and again in the order confirmation email.
We’re sorry to hear that this was not clear in your case, particularly given the difficulties you mentioned with visibility and accessibility. Your feedback is important and will be passed on internally as we are always looking at ways to improve how we present information to customers.
Please be assured that all collections can be cancelled at any time, and any unwanted items can be returned free of charge within our 30-day returns period for a full refund. Once a return is received and processed, refunds are issued back to the original payment method as quickly as possible.
We are sorry that this experience has left you feeling disappointed and thank you again for bringing your concerns to our attention.
A friendly and helpful person on the…
A friendly and helpful person on the end of the line
19 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review. We’re delighted to hear that you found our team friendly and helpful. Providing a positive and supportive experience for our customers is very important to us, and your feedback is greatly appreciated. We hope to assist you again in the future.
Don't forget to cancel subscription if…
Don't forget to cancel subscription if you only asked for the free item. Other than that it appears good value.
20 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your feedback. We’re pleased to hear that you found our products to be good value. We also appreciate you highlighting the importance of checking whether an item is linked to an ongoing collection or subscription. Information about any associated collection is provided during the ordering process and in the order confirmation, and subscriptions can be cancelled at any time through your online account or by contacting our customer service team. We’re grateful for your comments and hope you continue to enjoy collecting with us.
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