When ordering I only ordered for one item. The next month a different one came which hadn’t ordered and wasn’t expecting. It was nice so decided to keep it but didn’t want anything further. I phoned t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was charged for an item I didn't recall ordering. The company tried talking a payment, but it got rejected. After I contacted them, the situation was resolved For service 5star, because it was a s... See more
Company replied
Had to wait a long time for the call to be answered but once I was put through the colleague I spoke to was friendly and understanding, she explained everything clearly and made me feel like I mattere... See more
Company replied
I ordered a centenary of Queen commotative coin from Westminster collection online. There was no indication I was signing up for a subscription. Upon noticing more money being taken from my bank acco... See more
Company replied
Company details
Information provided by various external sources
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Contact info
PO Box 4848, BH12 9GB, Poole, United Kingdom
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3.7
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Another cowboy company
Before I start, can I tell Westminster that I have zero interest in their stock reply, that, Westminster provide when accused of running a scam.
I too, was under the impression that I was ordering a one off item. Today I received an invoice, for 28.98. I had no desire to purchase more items and have no interest in Harry Potter or Benjamin Bunny. The invoice states " This invoice has been automatically charged to your payment card account indicated above. But a quick search shows no detail of the card they intend to steal my money from!! But there is a phone number. I call it, it is not recognised and I'm asked to redial. I received dial still none recognised number. Im fuming that they have done this. It is the third unscrupulous company that I have been scammed by and some sort of repayment system has been set up on each occasion that does not require me to give consent to taking MY money!!!
13 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience and particularly sorry that you were unable to reach us by telephone when trying to resolve the matter. We understand how frustrating this must have been, especially when you were seeking clarification about an unexpected invoice.
We would like the opportunity to investigate this for you and help get the issue resolved as quickly as possible. If you could provide your details via Trustpilot, a member of our customer service team will be happy to look into your account, explain what has happened, and work with you towards a resolution.
We appreciate you bringing this to our attention and hope to hear from you soon.
Tricks you into a monthly subscription
Offers you free coins then they trap you into a monthly subscription, theyre forcing me to pay £32 for something I never even wanted or agreed to. Dont bother with these people
10 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your feedback. We're sorry to hear that you were unhappy with your experience.
We always aim to make customers aware when an introductory offer forms part of an ongoing collection. Information about the collection, future deliveries, and associated costs is provided on the product page, during the checkout process, and in the order confirmation email. Customers can cancel their collection at any time by contacting us or through their online account.
If you received an item that you did not wish to keep, all deliveries are covered by our 30-day free returns guarantee, allowing items to be returned for a full refund. We appreciate your comments, as feedback helps us continue to improve our communications and customer experience.
Great customer service
13 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review. We're delighted to hear that you received great customer service from our team. Providing friendly, helpful, and professional support is always our priority, so it's wonderful to know we met your expectations. We really appreciate your feedback and look forward to helping you again in the future.
Absolutely Brilliant!.
Always had good relations with customer service, 9 times out of 10 it’s the same operator on the other end when I call. Any issues or queries are always resolved quickly and very professionally and, judging by banter, with a smile. Absolutely brilliant, can’t fault them at all.
11 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your fantastic review. We're delighted to hear that you've consistently had such positive experiences with our customer service team. It's wonderful to know that any queries or issues you've had have been resolved quickly, professionally, and with a friendly approach. Your kind comments mean a great deal to us, and we'll be sure to share your feedback with the team. Thank you for your continued support, and we look forward to assisting you again in the future.
The staff are so helpful
The staff are so helpful. I completely misunderstood the terms of the agreement, And caused payment complications. So after some calm and understanding from the Westminster team. It’s all been sorted and I’m very happy. With the collection. Excellent and professional thank you.
28 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely review. We're delighted to hear that our team was able to help resolve the payment complications and provide the support and understanding you needed.
We understand that terms and agreements can sometimes be confusing, so we're pleased we could work with you to get everything sorted quickly and professionally. It's especially wonderful to hear that you're now happy with your collection and the service you received.
Thank you for your kind words about our team. We really appreciate your feedback and your continued support.
The advisor was very helpful with my…
The advisor was very helpful with my inquiry and everything was settled to my satisfaction.
10 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave a review. We're pleased to hear that our advisor was able to help with your enquiry and that everything was resolved to your satisfaction.
Providing knowledgeable and helpful service is at the heart of what we do, so it's wonderful to know you had a positive experience with our team. We really appreciate your feedback and your support.
Thank you for choosing The Westminster Collection, and we look forward to assisting you again in the future.
Fantastic
Fantastic, dealt with my query very quickly and easily , great customer service, many thanx.
11 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful review. We're delighted to hear that your query was dealt with quickly and easily and that you received great customer service from our team.
Providing friendly, efficient support is very important to us, so it's fantastic to know we were able to help. We really appreciate you taking the time to share your experience and your kind words.
Many thanks for your support, and we look forward to assisting you again in the future.
Fast response
Fast response, dealing with requests quickly and professionally.
10 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review. We’re delighted to hear that you received a fast response and that your request was handled quickly and professionally. Providing friendly, efficient, and knowledgeable customer service is very important to us, and it’s great to know that this was reflected in your experience. We appreciate your feedback and look forward to assisting you again in the future.
I have no idea how I involved a subscription…
I have no idea how I involved a subscription, it is unclear.
I've email to enquiries@ to cancel all my subscriptions. When I try to login and cancel, it only shows delay 1/2/3 months... no option to cancel completely. That is whey I give 3 ⭐️instead.
9 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your review. We're sorry to hear that the subscription element of your order was unclear and that you experienced difficulties when trying to manage it online.
We can confirm that subscriptions can be cancelled through your online account or by contacting our customer service team. We're sorry it wasn't clear where to find the cancellation option online. As you've already emailed us, we will ensure your cancellation request is actioned by a member of our team as quickly as possible.
We appreciate your feedback regarding the clarity of our collections and subscriptions, as this helps us identify areas where we can improve the customer experience. Thank you for bringing this to our attention, and we hope we can restore your confidence in our service in the future.
Beware of subscription smallprint
Like a good proportion of reviewers, I didn't realise I was starting a subscription. They will, no doubt, respond to this with the generic "All terms and conditions are clearly stated, here, here and here, blah, blah, blah", but the fact that the cancellation drop-down includes the option "I didn't know I was subscribing to acollection" and that I'm one of many reviewers saying the same thing indicates that they know exactly what they are doing. Yes, my fault for not drilling down into the small print - lesson learned - but if you really are content to operate your business this way, I hope many of your potential customers will read this and learn the lesson before signing up. Caveat emptor
10 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your feedback. We're sorry to hear that the subscription aspect of your order was not what you expected. We understand your frustration and appreciate you being candid about your experience.
We aim to make collection and subscription information as clear as possible by providing details on the product page, during the checkout process, within the order confirmation email, and again with the first delivery. We recognise, however, that some customers may still feel these details could be more prominent, and feedback such as yours helps us review how we communicate this information.
All collections remain completely flexible, with no minimum commitment, and can be cancelled at any time through an online account or by contacting our customer service team directly. If an item is no longer wanted, we also offer a 30-day free returns policy for a full refund.
We're sorry that your experience has left you feeling disappointed and thank you for bringing your concerns to our attention.
What they did is compelely fraud
What they did is compelely fraud. I bought 2 items from The Westminster Collection 1 month ago, today the charged me for a subscription i didn’t even realized, they didn’t get a permisson for the subscription. Alson when i try to cancel the subscription, there was a “I wasn’t aware i had subscribed to collection” option so that is what you do and i think it is fraud.
9 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed by your experience.
We would like to reassure you that information about any collection or subscription is provided during the ordering process, within the product details, and in the order confirmation sent after purchase. We understand, however, that this information may not always be noticed, and we're sorry if this was your experience.
We're pleased that you were able to cancel the collection, and we appreciate your comments regarding the cancellation options available. Customer feedback is important to us and helps us review how we communicate information about our collections and subscriptions.
If there is anything further we can help with, please don't hesitate to contact our customer service team.
Bird Pin Collection
I’ve now received the pretty bird bins to complete the first presentation box but, finding it too expensive, sadly, to complete the whole set. The gentleman I spoke to was very helpful and understanding and closed the rest of the collection for me. Very caring and kind. Thank you very much. Much appreciated.
8 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you received the British Birds items needed to complete your first presentation box.
While we're sorry to hear that you decided not to continue with the full collection, we completely understand that everyone has different circumstances and priorities. We're pleased that our customer service team was able to help and make the process straightforward for you.
Your kind words about the gentleman you spoke with are greatly appreciated. Providing caring, understanding, and helpful service is exactly what we strive for, and we'll be sure to pass your feedback on to the team.
Thank you again for your support, and we hope you continue to enjoy your completed presentation box.
Really good experience very helpful!
9 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful review. We're delighted to hear that you had a really good experience and found our team helpful. Providing friendly and knowledgeable customer service is very important to us, so it's great to know we were able to assist you.
We appreciate your support and look forward to helping you again in the future.
Selling coins they do not have
If the item is out of stock then why do you still advertise it for pre-order on the website? After 2 weeks from ordering, you just tell me that you do not have the coins. But why to take the order then? My pay info, personal info and the time wasted to create an order you could not fulfill. That is a negative experience.
28 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment regarding the availability of your order.
While we do our best to keep stock information on our website as up to date as possible, demand can occasionally exceed expectations, which can result in items becoming unavailable after an order has been placed. We understand how frustrating it is to place an order, provide your details, and then be informed that we are unable to fulfil it.
We sincerely apologise for the inconvenience and disappointment caused. Your comments are important to us, and we will ensure your feedback is passed on to the relevant team as we continue to review and improve our ordering and stock management processes.
Thank you again for bringing this to our attention.
Free coin
Do not buy anything from this company, when you purchase anything with only P&P you are entering into a contract and will be charged every month for a new coin that the advertising doesn’t make clear, STAY AWAY…!!!
8 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your experience.
We will always notify customers when a purchase forms part of a collection or subscription. Information about the collection is provided within the advertisement, on the product page, throughout the checkout process, in the order confirmation email, and again with the first delivery.
All collections are completely flexible and can be cancelled at any time through your online account or by contacting our customer service team directly. If you ever receive a delivery that you do not wish to keep, all items are covered by our 30-day free returns policy and can be returned for a full refund.
We appreciate your comments, as feedback like this helps us review and improve how we communicate information to our customers.
Scam artists
Scam artists! Hide the subscription in small print advertise free coins and you just pay p&p, ordered one coin for my father and a Robyn badge at Christmas which I never received from them by the way! Somehow cost me £58 because they have sent threatening letters and emails boarderline harassment. When u decide to reply to this pop my Robyn badge in the post will you!
7 June 2026
Unprompted review
Reply from The Westminster Collection
We're sorry to hear that you were disappointed with your experience. We understand your frustration and appreciate you taking the time to share your feedback.
We aim to make all subscription offers clear, with information provided in the advertisement, during the checkout process, in the order confirmation email, and again with the first delivery. All collections can be cancelled at any time, and any unwanted deliveries can be returned free of charge within our 30-day returns period for a full refund.
We're also sorry to hear that you did not receive your Robin badge as expected. If this has not already been resolved, please contact our customer service team, who will be happy to investigate this for you and help with any outstanding issues.
Thank you for bringing your concerns to our attention, as customer feedback helps us continue to improve our service.
The lady who took my call was extremely…
The lady who took my call was extremely helpful and explained fully the process
.She asked if she could help further..
5 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful review. We're delighted to hear that the member of our team who took your call was so helpful and took the time to explain everything clearly. It's great to know that you felt supported throughout the conversation and that she ensured all your questions were answered, even offering further assistance. We truly appreciate your feedback and will be sure to share your kind comments with the team.
Very perlite and understanding answered…
Very perlite and understanding answered all my questions
5 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely feedback. We're delighted to hear that our team was polite and understanding and that we were able to answer all of your questions. Providing friendly, knowledgeable support and making sure our customers feel valued is at the heart of what we do. We really appreciate you taking the time to share your experience and look forward to helping you again in the future.
Quick to deal with the problem and very…
Quick to deal with the problem and very polite
6 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review. We're pleased to hear that your issue was dealt with quickly and that you found our team polite and helpful throughout. Providing prompt, friendly service is very important to us, so it's wonderful to know we were able to assist you effectively. We appreciate your feedback and look forward to helping you again in the future.
Customer service is very good
Customer service is very good, they listen to you and spend time with you. The coins I have ordered have been excellent and good delivery .
I always order with Westminster because I trust them.
5 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your fantastic review. We're delighted to hear that you've had such positive experiences with both our customer service team and the coins you've ordered. It's especially rewarding to know that you feel listened to and valued when you contact us. Your trust means a great deal to us, and we're grateful for your continued support and loyalty to The Westminster Collection. We look forward to serving you again in the future.
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