When ordering I only ordered for one item. The next month a different one came which hadn’t ordered and wasn’t expecting. It was nice so decided to keep it but didn’t want anything further. I phoned t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had to wait a long time for the call to be answered but once I was put through the colleague I spoke to was friendly and understanding, she explained everything clearly and made me feel like I mattere... See more
Company replied
I was charged for an item I didn't recall ordering. The company tried talking a payment, but it got rejected. After I contacted them, the situation was resolved For service 5star, because it was a s... See more
Company replied
I seemed to have coins undelivered, following the call to the advisors some coins arrived and some folders plastic coin keeps which should have arrived weeks ago with the folder. Fortunately the advis... See more
Company replied
Company details
Information provided by various external sources
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Contact info
PO Box 4848, BH12 9GB, Poole, United Kingdom
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3.7
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scammers that reactivate cancelled subscriptions
I ordered an initial special offer 50p gold Spitfire coin for £4.99, but they signed me up for a subscription!
I had read the reviews here about this prior to ordering, so I was well prepared, and after ordering I deliberately went into my profile and cancelled the subscription, but these thieves re activated the subscription and charged me £33.98 and sent me a coin without my permission. I was unable to stop the delivery or the payment and have returned the coin, but I can't delete my payment method until I am refunded, which can take 2 weeks, and they'll probably send me another coin by that time, and charge me another £34 even though I have cancelled my subscription AGAIN.
This company is a bunch of scammers and thieves, they'll reactivate your subscription even when you have deliberately stopped it. AVOID AT ALL COSTS.
12 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your review. We're sorry to hear about your experience and the frustration this has caused.
Information about any associated collection is provided on the product page, during the checkout process, in the order confirmation email, and within the documentation included with the first delivery. Customers can manage or cancel their collections at any time through their online account or by contacting our customer service team.
We're concerned to hear that you believe your subscription was reactivated after cancellation. This is certainly not the experience we aim to provide, and we would like the opportunity to investigate what happened. Please contact our customer service team with your account details so we can review this for you and ensure any outstanding issues are resolved.
Once returned items are received and processed, refunds are issued as quickly as possible. We apologise for any inconvenience caused and appreciate your feedback, which helps us improve our service.
Very helpful .
19 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review. We're delighted to hear that you found our team very helpful. Providing friendly, knowledgeable service and making sure our customers feel valued is always our priority. We appreciate your feedback and look forward to assisting you again in the future.
These people are scammers i want my damn money back
These people are scammers I have emailed messaged and tried to contact over and over again and they refused to respond I have been charged £33 for a subscription I did not agree to they say we can't cancel it because it's been dispatched look a royal mail a truly honest company and there is 0 info not even that a label has been made yet 30 day money back my arse do not buy they will keep your info no matter if you try deleting it I can barely afford petrol to get to work as is now idk if I'll be able to afford to get to work for the rest of the month you scum I want my money back and if I see that damn coin on my doorstep and I return it and don't get my money back I will happily go to small claims
19 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the frustration this situation has caused.
We never want any customer to feel ignored, and we apologise if you have experienced delays in receiving a response from our team. Information about any subscription linked to a purchase is provided during the ordering process, in the order confirmation email, and with the introductory item. However, we understand that you feel this was not clear in your case, and we are sorry for your disappointment.
If an order has been dispatched, we may be unable to stop it while it is in transit. However, all deliveries are covered by our 30-day returns policy. If you no longer wish to keep the item, we can arrange a free return and issue a refund once the goods have been received back and processed.
We appreciate your feedback, as it helps us review and improve our customer communications. Please contact our customer service team directly if you still require assistance, and we will be happy to look into your account and discuss the options available to you.
The agent was patient and very helpful…
The agent was patient and very helpful and kind and understanding
19 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave such a lovely review. We're delighted to hear that our agent was patient, helpful, kind, and understanding throughout your experience. Providing friendly and empathetic service is something we take great pride in, so it's wonderful to know that this was reflected in the support you received. We really appreciate your feedback and look forward to assisting you again in the future.
Warning if you buy something they put…
Warning if you buy something they put you into a subscription. Scammers! be careful.
They ignore requests via email. I will call them today. Apparently they do not act on emails!
------------------------------------------------------
Hi,
I have just called and your customer service is apparently closed.
I cancelled online a while back now.
Please stop sending me coins!
I cancelled and yet you still deliver coins to me.
Happy to return the last batch - SM07257/EJ/REMD1/0/07
Please provide an address to return this.
Best wishes,
Rodger.
19 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your review. We're sorry to hear about your frustration and apologise if you experienced a delay when trying to contact us. Although we have been extremely busy recently, our phone lines have remained open from 9am to 5pm, Monday to Friday, and we're sorry if there was a wait to get through.
I can see that since leaving your review, you have spoken with one of our customer service representatives and your concerns have been discussed. We understand how disappointing it is to continue receiving deliveries after requesting a cancellation, and we're sorry for the inconvenience this has caused.
For clarity, all of our collections can be cancelled at any time, and we always aim to process cancellation requests as quickly as possible. We're pleased that you've now been able to speak directly with our team so that this matter can be resolved. If there are any remaining items you wish to return, our customer service team will be happy to assist with the return arrangements.
Thank you for bringing this to our attention and for giving us the opportunity to put things right.
They are bunch of the thieving…
They are bunch of the thieving scoundrels. I did not subscribe to anything, and yet they charged my card for items I did not order nor want! Karma will get them, the pin badges are poor quality and probably made by some poor kids in Bangladesh.
Avoid at all costs
18 June 2026
Unprompted review
Reply from The Westminster Collection
We're sorry to hear about your experience and appreciate you sharing your feedback. We take concerns like this very seriously. Information about any collection or subscription is provided during the ordering process, in the order confirmation email, and with the first delivery. Customers can cancel at any time, and all deliveries are covered by our 30-day returns guarantee. We're sorry that you were unhappy with the quality of the item you received and that the experience did not meet your expectations. If there is anything we can do to assist further, please contact our Customer Services team who will be happy to help.
The agent was kind and understanding…
The agent was kind and understanding and resolved my issues.
17 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your positive feedback. We're delighted to hear that the agent you spoke with was kind, understanding, and able to resolve your issues. Providing friendly, knowledgeable support and ensuring our customers feel valued is always our goal. We really appreciate you taking the time to share your experience and thank you for choosing The Westminster Collection.
Jerome in Customer Services was polite
Jerome in Customer Services was polite, professional and informative. Unfortunately it took twenty minutes to get through to him!
17 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave a review. We're delighted to hear that Jerome provided you with polite, professional, and informative service and was able to assist with your enquiry. We do apologise for the delay in getting through to our Customer Services team, and we appreciate your patience. Your feedback is important to us, and we'll continue working to improve our response times while maintaining the high level of service our customers expect. Thank you again for your comments.
Had to wait a long time for the call to…
Had to wait a long time for the call to be answered but once I was put through the colleague I spoke to was friendly and understanding, she explained everything clearly and made me feel like I mattered.
17 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your feedback. We're sorry to hear that you experienced a long wait to get through to our team. However, we're delighted to hear that once connected, the colleague you spoke with was friendly, understanding, and able to explain everything clearly. It's especially pleasing to know that she made you feel valued and listened to, as providing a friendly and empathetic service is very important to us. We appreciate your comments and will ensure your feedback is shared with the team.
Reply from The Westminster Collection
Thank you for your great review. We're delighted to hear that you received excellent customer service from our team. Providing a friendly and helpful experience is very important to us, and we really appreciate your feedback. We look forward to assisting you again in the future.
Their customer services is second to…
I have never felt the urge to review a company, albeit good or bad, but after my experience yesterday I felt compelled to. Their customer services was second to none, going above and beyond to help me with my query. Even after requesting to end the call to do some investigation, emailed a full written letter with the details found within the hour. And they're were just such lovely people to talk with.
16 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you so much for taking the time to leave such a thoughtful review. We're especially pleased to hear that your experience with our customer service team made such a positive impression. Providing friendly, knowledgeable, and thorough support is at the heart of what we do, so it's wonderful to know that the team member was able to go above and beyond to help with your query and follow up promptly with the information you needed. Your kind words mean a great deal to us, and we will be sure to share your feedback with the team. Thank you for choosing The Westminster Collection.
They keep waiting on the phone before…
They keep waiting on the phone before they get round to answer and the if you get though to wrong department the same again waiting on phone before they answer so slow
15 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your feedback. We're sorry to hear that you experienced long waiting times when contacting us and that being transferred to the correct department resulted in further delays. We understand how frustrating this can be and appreciate you bringing it to our attention. Your comments are valuable and will help us review how we can improve our service and response times.
Reply from The Westminster Collection
Thank you for your fantastic review. We're delighted to hear that you received great service from our team. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Harmless experience.polite and friendly…
Harmless experience.polite and friendly young lady
15 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your review. We're pleased to hear that you had a positive experience with our customer service team. It's wonderful to know that the colleague you spoke with was polite and friendly, and that she was able to assist you. We really appreciate your feedback and look forward to helping you again in the future.
Easy navigation to what you need
Easy navigation to what you need , friendly and very helpful staff . Quick to resolve any issues
15 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review. We're delighted to hear that you found our website easy to navigate and that our team was friendly, helpful, and quick to resolve any issues. Providing a straightforward experience alongside excellent customer service is very important to us, so it's wonderful to know this was reflected in your experience. We appreciate your feedback and look forward to assisting you again in the future.
DO NOT ORDER FROM THIS COMPANY
Genuinely the worst experience ever. I ordered a coin on an introductory offer and didn’t realise I was signing up for a subscription - like many people. They tried to take £30 out of my account for the subscription which they couldn’t take out but they still sent me the coins anyways and are demanding the £30! They’ve now made this £60 and are threatening with legal action. I have sent them numerous emails regarding returning the coins which they have replied to all of them saying I could, so I returned them last week Thursday and they have sent me yet another email threatening legal action!
Do not order from this company. It’s so much hassle and I’m pretty sure every email I’ve received back is most probably automated which is so frustrating when they are threatening legal action but won’t actually give you a genuine response
UPDATE: your response is as automated as the emails you send. You clearly haven’t actually read my review. The subscription clearly isn’t outlined adequately if hundreds of people are having the same issue. I’m more than happy to take this further.
15 June 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your feedback. We're sorry to hear that you've been dissatisfied with your experience.
Our collection subscriptions are outlined during the ordering process and can be cancelled at any time. If items are returned to us, we will process them in line with our returns procedure and update the account accordingly.
We appreciate your comments and would encourage you to contact our Customer Service team directly if there are any outstanding issues that still need to be resolved. Sally
WARNING!
WARNING! Be very careful. When I ordered something they automatically entered me into a Family Subscription whereby they just send stuff out to you even if you haven’t ordered anything. I just received a bill for £28.98 for something I did not order. They state, if you order something you HAVE to phone and cancel or remove yourself from the subscription! They then billed me another £28.98 for something that was en route, that (after a phone call) later was refunded. Warning. The reason that was billed was because the first person I spoke with hadn’t cancelled ALL 🤔 subscriptions. They now assure me everything has now been cancelled and I can confirm I have been refunded.
15 June 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your feedback. We're sorry for any confusion caused.
Our subscriptions can be cancelled at any time. Customers can contact our Customer Service team or manage their collections online at www.westminstercollection.com/help/my-collections after receiving their first delivery.
If you have any outstanding concerns, please get in touch and we'll be happy to help. Sally
Subscription Service
Have ordered the 50p special edition coins for years now but recently was duped into their subscription service - avoid it like the plague! They have duplicated the last three 50p coins and one that they didn't manage to duplicated is yet to arrive after being despatched two weeks ago! I'll stick to just checking their website in future for releases and ordering as a one off each time - it's worked well for me like that for years.
2 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your feedback and for being a long-standing customer of The Westminster Collection. We're sorry to hear that your recent experience has not met the high standards you've come to expect from us.
We understand your frustration regarding the collection and the duplicate deliveries you have received. We're also sorry to hear that one of your recent orders has not yet arrived despite being dispatched two weeks ago.
We would like the opportunity to look into both of these issues for you. Please get in touch with our customer service team, and a member of the team will be happy to investigate your account, review the duplicate deliveries, and check the status of your outstanding order.
We appreciate your continued support over the years and hope we can help resolve these concerns for you.
Another cowboy company
Before I start, can I tell Westminster that I have zero interest in their stock reply, that, Westminster provide when accused of running a scam.
I too, was under the impression that I was ordering a one off item. Today I received an invoice, for 28.98. I had no desire to purchase more items and have no interest in Harry Potter or Benjamin Bunny. The invoice states " This invoice has been automatically charged to your payment card account indicated above. But a quick search shows no detail of the card they intend to steal my money from!! But there is a phone number. I call it, it is not recognised and I'm asked to redial. I received dial still none recognised number. Im fuming that they have done this. It is the third unscrupulous company that I have been scammed by and some sort of repayment system has been set up on each occasion that does not require me to give consent to taking MY money!!!
13 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience and particularly sorry that you were unable to reach us by telephone when trying to resolve the matter. We understand how frustrating this must have been, especially when you were seeking clarification about an unexpected invoice.
We would like the opportunity to investigate this for you and help get the issue resolved as quickly as possible. If you could provide your details via Trustpilot, a member of our customer service team will be happy to look into your account, explain what has happened, and work with you towards a resolution.
We appreciate you bringing this to our attention and hope to hear from you soon.
Tricks you into a monthly subscription
Offers you free coins then they trap you into a monthly subscription, theyre forcing me to pay £32 for something I never even wanted or agreed to. Dont bother with these people
10 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your feedback. We're sorry to hear that you were unhappy with your experience.
We always aim to make customers aware when an introductory offer forms part of an ongoing collection. Information about the collection, future deliveries, and associated costs is provided on the product page, during the checkout process, and in the order confirmation email. Customers can cancel their collection at any time by contacting us or through their online account.
If you received an item that you did not wish to keep, all deliveries are covered by our 30-day free returns guarantee, allowing items to be returned for a full refund. We appreciate your comments, as feedback helps us continue to improve our communications and customer experience.
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