When ordering I only ordered for one item. The next month a different one came which hadn’t ordered and wasn’t expecting. It was nice so decided to keep it but didn’t want anything further. I phoned t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had to wait a long time for the call to be answered but once I was put through the colleague I spoke to was friendly and understanding, she explained everything clearly and made me feel like I mattere... See more
Company replied
I was charged for an item I didn't recall ordering. The company tried talking a payment, but it got rejected. After I contacted them, the situation was resolved For service 5star, because it was a s... See more
Company replied
I seemed to have coins undelivered, following the call to the advisors some coins arrived and some folders plastic coin keeps which should have arrived weeks ago with the folder. Fortunately the advis... See more
Company replied
Company details
Information provided by various external sources
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Contact info
PO Box 4848, BH12 9GB, Poole, United Kingdom
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3.7
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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£2 purchase cost me £30
I purchased a singular coin, which took about a month longer to arrive than I initially thought, meaning I wasn't able to give it as the gift I was planning to use it as. I then found out that I had been subscribed to a collector's edition book that I did not want or know about.
The payment fortunately was rejected by my bank but I have since had many very threatening emails and letters, including additional fees and debt collection agencies.
In my efforts to call them, I have always been met with them not being open. I have paid now, but this was very reluctantly. I view the process of providing a service without consent, and then demanding payment, under threat of escalation, as akin to theft. It seems others have had the same issue, where they have subscribed people to something without them knowing.
Westminster collection, this practise of subscribing people by default with an opt-out strategy is immoral and wrong. Do better.
Edit: I will add. They have a standard reply of "We are sorry to hear this, we do not want to inconvenience customers. This was stated within the order receipt..." They have been aware of this for a long time (view older reviews. It seems its every other post), and are not doing anything to remedy it. The word scam comes to mind.
20 May 2026
Unprompted review
Reply from The Westminster Collection
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand your frustration regarding the delivery times, the collection, and the communication you received.
Information about our collections is provided on the product page, throughout the checkout process, in the order confirmation email, and in the letter included with the first delivery. All collections are of no obligation and can be cancelled at any time through your online account or by contacting our customer service team.
We're also sorry to hear that you experienced difficulties contacting us and that the communication you received caused concern. If you receive a delivery that you no longer wish to keep, all deliveries are covered by our 30-day free returns policy. Freepost return instructions can be found on the invoice included with your delivery or on our website, and a full refund will be issued once the return has been received.
Your feedback is important to us, and we will ensure it is shared with the relevant teams as we continually review how we communicate with our customers and improve our service.
Un-authorized make payment from my credit card
In May 2026 they are not authorized and any order summary/acknowledgement took two transactions in my credit card. But the situation is I have not received any confirmation of an order and I have not order anything. If I don't check my credit card statement weekly and monthly. I never know they made a payment from my credit card un-authorized. Finally, it need me in touch to them solve the problem.
12 May 2026
Unprompted review
Reply from The Westminster Collection
We're very sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how concerning it must have been to notice transactions on your credit card when you did not believe you had placed an order or received an order confirmation. This is certainly not the experience we want for our customers. We're pleased that you contacted our customer service team so we could investigate and help resolve the issue. We take concerns regarding payments very seriously, and your feedback is valuable in helping us improve our service. If you need any further assistance or have any remaining questions, please don't hesitate to get in touch with our customer service team, who will be happy to help.
Beware being ensnared into a subscription
I accepted a special offer of a commemorative coin, which I paid for and duly received. A few weeks later I received and was charged for a coin I had not ordered and did not want. Westminster had ensnared me into a subscription, without my knowledge or consent. I had not signed anything agreeing to a subscription.
When I rang Westminster, the lady was very helpful and sorted the matter quickly and satisfactorily. I will return the coin I did not ask for and really hope my credit card will be credited without my having to take further action to complain again.
26 June 2026
Unprompted review
Reply from The Westminster Collection
We're sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We understand your concerns regarding the subscription and are sorry that this came as an unexpected surprise.
We always aim to make customers aware when a purchase is linked to a collection, with information provided on the product page, during checkout, in the order confirmation email, and in the information included with the first delivery. Collections can be cancelled at any time by contacting our customer service team or through your online account.
We're pleased to hear that our customer service colleague was able to resolve the matter quickly and to your satisfaction. Once your return has been received and processed, your refund will be issued. Thank you for bringing this to our attention, as your feedback helps us improve.
Great experience with a polite…
Great experience with a polite explanation of products—patient for decision.
25 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely review. We're delighted to hear that you had a great experience with our team and that you found the explanation of our products helpful. It's wonderful to know that our colleague was polite, patient, and gave you the time you needed to make your decision. We really appreciate your feedback and look forward to helping you again in the future.
Westminster con
I have purchased from these years ago and got fleeced and after a while decided to purchase again thinking things might have got better.so with that in mind I purchased some cheap coins plus postage.stright after I rang them direct and said I don't want any recurring payment at all its a one off payment for what I have purchased literally 50p coins plus PNP. Now they have taken nearly £40 out of my account and I don't know what for as my biggest spend was the £4 postage.
24 June 2026
Unprompted review
Reply from The Westminster Collection
We're sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We understand how frustrating it must have been, especially as you contacted us after placing your order to make it clear that you only wanted to make a one-off purchase.
We always aim to make customers aware when a purchase is linked to a collection, with information provided on the product page, during checkout, in the order confirmation email, and in the information included with the first delivery. If a collection is no longer wanted, it can be cancelled at any time by contacting our customer service team or through your online account.
We're sorry for the concern caused by the payment that has been taken. Please contact our customer service team so they can review your account, explain the charge, and help resolve this for you as quickly as possible. If you've received an item you weren't expecting, all deliveries are covered by our 30-day free returns policy and can be returned for a full refund. Thank you for bringing this to our attention, as your feedback helps us improve.
Great customer service
Great customer service. Dealt with my enquiry quickly and efficiently
25 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful review. We're delighted to hear that our customer service team was able to deal with your enquiry quickly and efficiently. Providing friendly and helpful service is very important to us, and it's great to know we met your expectations. We really appreciate your feedback and look forward to helping you again in the future.
Lost and found with thanks.
When a delivery arrived without the content, subsequently delivered by our postman, my report was answered with polite thanks.
They also asked that I thank the postmen on their behalf, for locating the missing cards.
A further set of plastic folders to hold the forthcoming cards was also sent.
22 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave such a lovely review. We're delighted to hear that our customer service team was able to assist you when your delivery arrived without its contents, and that the missing cards were safely located and delivered by your postman. We really appreciate you passing on our thanks to the postal team for their help. We're also pleased that the additional plastic folders arrived promptly to help you continue enjoying your collection. Thank you again for your kind words and for your continued support.
The Advisor …
When I contacted Westminster collection the advisor was so helpful and polite and solved my problem quickly and professionally.
24 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that our advisor was able to resolve your problem quickly and professionally, and that you found them so helpful and polite. Providing friendly, knowledgeable service and making sure our customers feel valued is very important to us, so your kind feedback means a great deal. We really appreciate your support and look forward to helping you again in the future.
I did not order this last coin
I did not order this last coin. I made the mistake of not reading the small print. They have been sent back.
I did not give permission for you to take the £33.89 from my bank. I want you to stop sending mail to my address and emails.
24 June 2026
Unprompted review
Reply from The Westminster Collection
We're sorry to hear about your experience, and we appreciate you taking the time to leave your feedback. We're sorry that the subscription was not what you expected. Information about our subscription collections is provided on the product page, during checkout, in the order confirmation email, and in the information included with your first delivery. We understand your comments regarding the small print and appreciate you sharing your feedback.
We're glad to hear that you have returned the latest coin. Once it has been received and processed, any applicable refund will be arranged in line with our returns policy. We also understand your request to stop receiving future mailings and emails. Please contact our customer service team if you have not already done so, and they will ensure your marketing preferences are updated and assist with any remaining queries regarding your account.
Thank you again for your feedback, which helps us continue to improve our service.
I’ve had the same experience and…
I’ve had the same experience and purchased the commemorative coin, not told at any time about subscription, only found out when £28.98 was taken from my account. I have contacted customer service for a refund and am awaiting a response, so for now I am giving them the chance to resolve this, hence two stars not one. Beware to anyone purchasing from them, all is not as it seems.
25 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand your concerns. Our intention is never to mislead our customers, and we aim to make the details of our Subscription Introductory Offer clear throughout the ordering process, including on the product page, during checkout, in the order confirmation email, and in the information included with your first delivery. We're sorry this wasn't your experience.
We're pleased you've contacted our Customer Service team and appreciate you giving us the opportunity to resolve this for you. They will review your request as quickly as possible and work towards a satisfactory outcome. We value your feedback, as it helps us improve how we communicate with our customers.
Very scammy company!
Very scammy! I bought a Centenary coin for £2.99 nowhere did they mention that I was signing up for a subscription but all of a sudden £28.98 has gone off my card, when I contacted the company to complain I was told to log into my "account" and change my preferences however when I tried to do this my email "is not registered on the system" so apparently I have a subscription but I have no way of stopping it! Scam, Rip off artists, Crooks are all words that come to mind, I will be taking this up with my bank.....
24 June 2026
Unprompted review
Reply from The Westminster Collection
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
Our intention is never to mislead customers. Information about our Subscription Introductory Offer is provided on the product page, throughout the checkout process, in the order confirmation email, and again in the letter included with the first delivery. The monthly subscription cost is also shown on the product page.
We're sorry to hear you experienced difficulties accessing your online account. Our customer service team will be happy to investigate this for you and ensure your subscription has been cancelled if requested. If you have received any unwanted items, all deliveries are covered by our 30-day free returns policy, and a full refund will be issued once the items are returned.
We understand your frustration, and your feedback regarding the clarity of our subscription information and account access is important to us. It will be shared with the relevant team as we continue to improve our customers' experience.
BEWARE
BEWARE! After weeks no sign of FREE commemorative coin. I have, however, been entered into their monthly subscription which I wasn’t aware of! Money already taken from my card! Other reviews with the same problem. Now have all the trouble of contacting them and my bank for a full refund and to make sure no more money is taken. They should make their automatic subscription MUCH CLEARER!
22 June 2026
Unprompted review
Reply from The Westminster Collection
We're sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We understand how frustrating this situation must have been.
Our intention is never to mislead customers, and we do our best to make the details of our Subscription Introductory Offer clear. Information about the subscription is provided on the product page, during checkout, in the order confirmation email, and in the letter included with the first delivery. The monthly subscription cost is also shown on the product page, and subscriptions can be managed or cancelled at any time through your online account or by contacting our customer service team.
We're sorry to hear that your free commemorative coin has not yet arrived and that the subscription process was not as clear as you expected. Your feedback is important to us and will be shared with the relevant team as we continue to improve our customer communications.
Please do get in touch with our customer service team so we can investigate the missing item, assist with your account, and resolve any refund queries as quickly as possible.
I had to wait a long while as I was…
I had to wait a long while as I was sixth in the queue.However Mark was very helpful and patient with me as I don’t understand all the technical things
23 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your review.
We're sorry to hear that you experienced a wait before speaking to one of our team members. However, we're delighted to hear that Mark was able to assist you and provide the help you needed.
We understand that some aspects can seem complicated, and our team is always happy to take the time to explain things clearly and answer any questions. It's wonderful to know that Mark was patient and helpful throughout your call.
Thank you for your kind feedback, and we'll be sure to pass your comments on to Mark.
Great customer service.
I called about a debt i didnt have due to my parcel not been received and the person I spoke to could see I had been in contact and he sorted out my bill and gave me piece of mind and stopped all message and emails about it..
23 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your review.
We're pleased to hear that our customer service team was able to resolve the issue for you and provide reassurance. We understand how concerning it can be to receive communications regarding a balance when you had not received your parcel.
It's great to know that the advisor was able to review your previous contact history, correct the account, and stop the messages and emails. We always aim to provide a friendly and helpful service, and we're delighted that this gave you peace of mind.
Thank you for your feedback and for giving us the opportunity to put things right.
Taking money without proper authority
Taking money without proper authority! Apparently there is small print signing people up to a subscription when you order one of their so called free coins. To me this is an absolute scam. Information needs to be clearly stated, not printed so small that people don't notice.
22 June 2026
Unprompted review
Reply from The Westminster Collection
We're sorry to hear that you feel this way and appreciate you taking the time to share your feedback. Our intention is never to mislead customers, and we understand your concerns regarding the Subscription Introductory Offer.
Information about any associated collection or subscription is provided on the product page, during the checkout process, in the order confirmation email, and again within the documentation included with the first delivery. Customers can cancel their subscription at any time through their online account or by contacting our customer service team directly.
We are sorry that this information was not clear in your experience. Feedback such as yours is important to us and helps us review and improve how we communicate with our customers. If there is anything we can do to assist further, please contact our customer service team, who will be happy to help.
Avoid this SHARP PRACTICE, write to your MP
I have read almost every review published and can see that the company take absolutely no notice of what the majority of dissatisfied customers complain of, essentially the SHARP PRACTICE of conning the general public with subscribing to significant product subscriptions without their specific instructions or specific authorization. It is such a SHARP PRACTICE that even the NATIONAL BANKS are complicit in the scam. I recently noticed a ‘pending entry ‘ for £163.33 in my bank account, which after tiresome investigation with my bank and The Westminster Collection, resulted in being told that following the innocent purchase of a £39.00 sovereign that I had signed up to a subscription which caused the pending £163.33 transaction. This is absolute nonsense! I am a pensioner and can not afford the imposition of such action. The government should legislate the such SHARP PRACTICE should be banned in our country, and the banks should have rules to avoid being complicit in this well known scam. I have initiated action to transfer my 60 year association with Lloyds Bank in favour of 1st Direct Bank and hope that they will protect me in the future. I do not want to hear the crocodile response from The Westminster Collection to my post because you can see from the many reviews posted that they have done absolutely nothing to overcome the obvious dissatisfaction of many customers who entered their market in good faith and were knowingly placed in a spiral of difficult and time consuming buyers remorse correspondence . Stay away from these bandits, purchase your coins from a dealer with integrity. The extra few pounds are worth it. Write to your MP’s to get this obvious con stopped. If your bank won’t support you then move banks to those who will.
16 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and the frustration this situation has caused.
Our intention is never to mislead customers. Information about any subscription collection linked to an introductory offer is provided on the product page, during the checkout process, in the order confirmation email, and again with the first delivery. We appreciate, however, that not all customers feel this information is sufficiently clear, and we take this feedback seriously.
All collections are completely flexible, with no minimum commitment, and can be cancelled at any time through an online account or by contacting our customer service team. Any deliveries received are also covered by our 30-day free returns guarantee for a full refund.
We understand your concerns and are sorry that your experience did not meet your expectations. Customer feedback is important to us and helps us review how we communicate information about our products and collections. We wish you all the best for the future.
Excellent Customer Services
Excellent Customer Services, I had an issue with one of my subscriptions, they were very helpful and dealt with the query professionally and are always determined to get an answer for you. If they need time to sort it they ask for your email address so they can send you the answers when they have them.
22 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful review. We're delighted to hear that our customer service team was able to help resolve your subscription query and provide the support you needed. We always aim to deliver a professional, friendly, and helpful service, and it's great to know that our team kept you informed throughout the process. Your kind comments mean a lot to us, and we look forward to assisting you again in the future.
Excellent.
Account manager Dan could not have been more helpful. A consumate professional with great communication.
Thank you.
22 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review. We're delighted to hear that Dan provided such helpful service and kept you well informed throughout. We pride ourselves on delivering friendly, knowledgeable, and professional customer service, so it's wonderful to know that Dan made such a positive impression. Your feedback will be passed on to him, and we're sure he will appreciate your comments. Thank you for choosing The Westminster Collection.
Scam scam scam avoid at all cost
18 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your feedback. We're sorry to hear that you feel this way.
We take all customer concerns seriously and never intend to mislead anyone.
If you have experienced a specific issue, we would welcome the opportunity to investigate and help resolve it. Please contact our customer service team directly so we can assist further.
We appreciate you taking the time to share your comments.
I've had money taken from my account…
I've had money taken from my account after I paid 2,99 for a 100 Elizabeth in fuming apparently they sign you up to a subscription!!😡 it's in very small print I don't want this i didn't not agree to a subscription. I want my money back and for you not to store my bank card details!!!
22 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your review. We're sorry to hear about your experience and understand your frustration.
Information about any associated collection is provided on the product page, during the checkout process, and in the order confirmation email. Customers can cancel their collection at any time through their online account or by contacting our customer service team directly.
We're sorry to hear that this was not clear in your case. If you have received an item that you do not wish to keep, all deliveries are covered by our 30-day returns policy and can be returned for a full refund. Our customer service team will also be able to assist with any concerns regarding payment details held on your account.
We appreciate your feedback and apologise for the disappointment caused. Please contact us directly if there is anything further we can do to help.
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