WestendDJ Ltd Reviews 

2,060
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 323 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast next-day shipping options and the smooth, easy-to-navigate online ordering process. Staff members are widely appreciated for being extremely helpful, highly knowledgeable, and always ready to provide fantastic in-store advice. Many buyers also discuss the excellent product selection and wonderful competitive prices available across the entire store. Some people were dissatisfied with courier delivery delays, missed door drop-offs, and occasional problems receiving tracking information. A few other reviewers also experienced frustratingly long waiting times for items to arrive or for refunds to be processed.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, highlighting fast and on-time shipping... See more

Product

Consumers find product satisfaction to be high, praising the excellent quality, performance, and affordable... See more

Service

Customers consistently note positive experiences with service, highlighting the professional communication... See more

Order

Clients share positive opinions on order, highlighting the straightforward online ordering process and fast,... See more

Staff

People report positive experiences with staff, highlighting their knowledge, professionalism, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to Tottenham court Road shopfront advice on how to get started with my teenage son. Very helpful and knowledgeable. Gave great advice even though i said I would not be making a purchase there a... See more

Company replied

Rated 5 out of 5 stars

I never normally write reviews, but West DJ was an amazing company to deal with. The customer service was simply excellent. Always went above and beyond.Nothing was ever too much trouble when I called... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with Westend DJ. Ordered expensive item and it was delivered next day before 1pm with updates, tracking and well packed. Thank you very much, will see you again!

Company replied

Rated 5 out of 5 stars

Excellent dj shop . Always fast delivery / next day . Try to price match on occasions in the past . Good overall stock of equipment & quality items What I like most , when I phone them... See more

Company replied


Company details

  1. DJ Supply Store
  2. Electronics Store
  3. Hi-fi shop
  4. Music Store
  5. Musical Instrument Store

Written by the company

DJ and music production equipment for DJs and producers from West End DJ, London's DJ store offering DJ equipment at the lowest prices with 0% finance available over 18 months (subject to status). We offer DJ equipment deals with free next day delivery in the UK on orders over £50


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,060)

313 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

James was so sound

James was so sound. Kit works as said. 5/5!

9 March 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review, I'll pass your kind words on to James.

Best regards

Gavin

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish.

I ordered a mixer from another well known retailer and was told 2 days for delivery. 1 week later no communication from them and when I finally got through to them I was told I had to wait another week minimum!!

I reached out to Westend DJ via email and Chat, to which I got a very speedy response, within 30 mins, fantastic! They had the mixer I wanted and it was shipped next day. Fantastic service from end to end.
The mixer got here before my refund from the other retailer.

I will be only using Westend DJ from now on for all my equipment needs.

Andy

10 March 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review.

Best regards

Gavin

Rated 5 out of 5 stars

Speedy delivery

Great company. Got my new gear in speedy time

20 February 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Finn.

Best regards

Gavin

Rated 5 out of 5 stars

Good prices

Really good prices quick delivery happy with my decks that I purchased I was glad to find them as they were sold out pretty much anywhere I looked at they were significantly cheaper than other places would definitely shop here again for any equipment I need 😊 highly recommended

2 March 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Isla.

Best regards

Gavin

Rated 3 out of 5 stars

Quick delivery.. Opened Box

Quick delivery... Bought my first DJ deck, the DDJ FLX4, but when I opened the package, I noticed the box had been opened before and was damaged. The product was fine though... so I didn't return.

27 February 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review. I'm sorry to learn that your FLX4 wasn't as expected when you received it.

We've checked the product history using its serial number and there's no record of it being handled outside of receipt and picking/packing for your order.

We'll take this up with AlphaTheta/Pioneer DJ and will be in touch when they come back to us.

Best regards

Gavin

Rated 5 out of 5 stars

Simple online order

Simple online order, but it was a good price and quick delivery. I love WEDJ. I know if I ever need to try something out this is where I'll go, service in the west end showroom is amazing.

26 February 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your feedback Colin.

Best regards

Gavin

Rated 5 out of 5 stars

Absolutely awsome excellent…

Absolutely awsome excellent professional people, free next day delivery..They are now my go to specialist equipment suppliers .

25 February 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Gary.

Best regards

Gavin

Rated 5 out of 5 stars

Hendy187 Dj review on westend dj shop & evermix 5

Excellent dj shop .
Always fast delivery / next day .
Try to price match on occasions in the past .
Good overall stock of equipment & quality items
What I like most , when I phone them , there always willing to listen & to give advice . The staff are very helpful & always try to help me if I have technical problem or something I don’t understand even when I still
Don’t get it , they do what ever they can .

They deserve this review & they are a big name in dj shops & would be very happy & confident buying further products .

Incidentally, bought the ever mix box five & it got some surprises ! Make sure u email them requesting the test pilot app
So you access all new features in recording & streaming 🙌.

Thanks for reading from DJ HENDY 187

3 February 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your kind words.

Best regards

Gavin

Rated 5 out of 5 stars

Excellent service

Excellent service. Nice, quick & easy to order. Reloop Flux DVS box was delivered in good time too.

2 February 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Andy.

Best regards

Gavin

Rated 3 out of 5 stars

Great on your part

Great on your part. I paid the fee for next day delivery, waited In and delivery company said I wasn’t which caused a few issues

2 February 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Matt and apologies that our delivery partner failed to get things right, we've forwarded this review and shipment details and are awaiting an explanation.

Best regards

Gavin

Rated 4 out of 5 stars

Exactly as says on description

Lovely just as described shipping was ok took while to arrive and charged a fair bit for packaging small item.
But item was perfect.
Website and the ads reoccurring spamming pages can be a bit off putting.
Got there in the end so all is well .

15 December 2025
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review, we've asked our web developer to remove the annoying pop-up which is a remnant from a tool we stopped using last summer. Hopefully this improves the browsing experience.

Best regards

Gavin

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