Westbournemotors Reviews 

Unfortunately the level of service my son received, over four weeks ago, when a mobile mechanic poorly reassembled the car, following the replacement of a water-cooled oil cooler was well below the usual level of care you expect, under the Consumer Rights Act 2015.

In addition, the bonnet of the car was very badly scratched, following the mechanic using a gazebo across the engine bay.

The car has very recently exhibited a sudden and complete lack of visible coolant in the engine block - the car boiling over, forcing an urgent stop on a busy trunk road.

We had previously successfully used Westbourne a number of times for repairs to other vehicles.

Coincidence that this poor quality workmanship took place the day after the first early-AM England kick-off - I think not!

SHAME ON YOU WESTBOURNE MOTORS - we did expect a little more attention to detail here.

I will edit this review if Westbourne Motors resolve the outstanding issues - in the meantime I recommend going elsewhere!!!

13 July 2016. Recovery operative, Simon, was on time to recover as per ETA and phoned me on arrival at breakdown site as vehicle unattended. He also provided ETA for delivery to a nominated garage and was on time. He was very careful with car unloading. Very friendly and with good communication skills.

Recovery agent never arrived. No communication from them, they dont amswer the phone when you are looking for updates. Absolutely appalling.

Don’t waste your time to wait for them they just not coming anyway

Westbourne had our vehicle in their storage from Thursday until Tuesday after a breakdown and this is unacceptable. I called the Assistance first and said I dont know why they use this Company, their breakdown service is utterly appalling. They will fob you off with all sorts of excuses and dont keep to their word, when they told us the vehicle would be moved to the garage who are waiting to look at it. I waited on the phone for one hour and forty minutes to get through and gave up. Ford Assist and Hendy gave up trying to get through. They dont answer their phones and are utterly useless. I would recommend staying well away from using this company.

Locked keys in the vehicle on the hotest wkend at a Festival.
Daniel RSB115 was on route quickly, efficient and polite.
Didn't disrupt our festival so I'd use Westbourne again.

I accompanied my friend to collect her car from the car pound in Dolphin Road, Shoreham. The woman in the office/reception was absolutely vile, how someone can be that rude, disrespectful, bad tempered and just plain horrible in a customer facing role is frankly astonishing. The multiple phone calls with this woman in advance of visiting the car pound were equally unpleasant, I don’t think it would be possible for anyone to be ruder or less helpful. Westbourne Motors you really must do something about this, this is an appalling respresentation for your business.
The man who finally dealt with us was friendly, respectful and helpful.
Westbourne Motors, do better.

They will damage you car and never talk to you again.

Very positive experience with Westbourne in general and Callum in particular. Having waited for 9 hours for the RAC to rescue us, Callum arrived and saved the day ! He was very polite, very professional and very personable. Thanks Westbourne for sending Callum. He's a star.⭐

I was waiting for 7 hours in a very hot weather and obviously when I called them a several times ,they kept on lying to me that the driver will arrive in the next 40 min but that ended up being 7 HOURS!!! Don't trust this company

I broke down this morning on th A3 southbound in a very precarious spot.
I called the AA and they sent a trailer from Westbourne motors to take me to a safe place-Eashing service station.
I just wanted to say that Leon the driver was fantastic,professional and very quick to get me to safety.
Thank you Leon
Geoff Macleod

I would give 0 stars if I could, been waiting since 4pm yesterday for my vehicle to be recovered and it’s now been over 29 hours, shockingly shit company, rac ought to be ashamed to give these muppets any jobs at all

Job booked at 1.30pm Was told the ETA was 2.45, but waited until 4pm. Rep tried his best to fix my car, but by 6pm his attempts failed. He then had to leave me because he told me the company refused to pay him overtime to take me to a garage. I then had to wait a further 2 hours for another rep to take me and my car the 20 miles to the garage. My breakdown lasted over 7 hours. It shouldn't have taken half that time. I do thank the two men who tried their best to help me. Westbourne motors do not deserve them.

Malcolm came to me exactly on time. I couldn’t move my ev to nearby charging point. He went above and beyond thinking outside the box to achieve a recovery and full recharge.Nice guy: great result!

Just found the real-life A-Team. Most of you might not be old enough to remember the TV series. MOB 152 Pierre (aka Mr. T) did a brilliant job in record time. Mark (aka HM) diagnosed the problem within 5 minutes—no complicated equipment needed. Very impressive. Westbourne Motoring (aka Hannibal), the team leader. Great job, guys.

Just experienced their service as part of support for a major rental company and AA. To say it was bad is an understatement. After many hours and untrue time estimates we were forced to abandon the car (didn’t feel like sleeping on the side of the road). Communication was pitiful, with hour plus waiting times to try to reach someone for status ( never did make it ). This company should not be in business.

Incredibly rude driver. Swearing at traffic, telling me to “F off”. Can’t imagine you’d want that sort of staff member towing your car after a breakdown if they’re so happy to abuse drivers whilst on the road. Laughable

Reg number: F (or E, couldn’t quite catch it) T24 JWC

John from Westbourne towed us to a garage yesterday bank holiday Monday after another breakdown service let us down .

He was quick to arrive calling me when he was on his way. He loaded us up quickly gave us some water and took us to a garage to get our tyre fixed.

John is friendly ,polite and gets on with his job. Just what you need in a stressful situation.
Highly recommend Westbourne motoring assistance and John.

Have just had a call out with Tarren from Westbourne to a recent breakdown I encountered.
Tarren contacted me literally as I put the phone down to Greenflag and gave me an eta which literally was spot on.
Proceeded to find the fault with my car and administered a temporary fix to enable me to drive to home where I’ve now booked the car in for full repair Friday.
Thank you so much Terran for being so helpful, friendly and sorry I follow the wrong rugby nation 🤣
An absolute credit to you guys at Westbourne.
Thanks again buddy

I was very happy with the service from Westbourne motor assistance they were reliable quick to fix my problem and contacted me when work was beginning I would highly recommend them if your car is broken down Steve the mechanic even pumped up my tires and checked oil and water over all a very good service