I was having problems with my UV-C for several years until I was able to speak with Victor Ruiz, Customer Service Manager, Wellis USA Inc. He shipped me out a new Ozone generator that replaces the con... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Big time shout out to Victor Ruiz in customer service. Victor is professional, knowledgeable, and customer focused. He is an outstanding representative for your company. I was pleasantly surprised... See more
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Victor at Wellis was amazing! He truly went above and beyond. He was incredibly kind, knowledgeable, and helpful throughout the entire process. He exceeded my expectations in every way. Thank you, Vic... See more
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I was having a few issues with my Wellis Libra. The dealership I got it from is no longer going to carry this brand and they were less than helpful. However, after contacting Wellis via email, VICTOR... See more
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Company details
Written by the company
The official Wellis® review page. Wellis® manufactures high quality premium hydromassage hot tubs, swim spas, hydromassage baths, shower cabins, steam cabins, freestanding acrylic bath tubs, infrared saunas, Finnish saunas, spa accessories, garden furniture and grills. All WELLIS® products are manufactured in Hungary, Europe. Wellis currently serves over 500 partners in its domestic and international network and is the largest European Hot Tub manufacturer.
Contact info
Budaörsi út 31/C, 1118, Budapest, Hungary
- contact@wellis.com
- www.wellis.com
4.3
Excellent
847 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
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I like my hot tub but have questions…
I like my hot tub but have questions about it and the dealer sent me the online published booklet. It would be nice to ask specific questions and have a person answer rather than looking through the glossary trying to find a match.
20 May 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Lori,
Thank you so much for taking time to share your feedback. If you have any questions the dealership where you purchased your hot tub from shall give you all information you need to operate our spas. They should have trained staff available who understand our hot tubs inside out.
If this is not the case in your situation you are welcome to submit you questions at https://wellisspa.com/problem-and-error-reporting/ and our team at Wellis HQ will be happy to assist you. Once again thank you for your feedback.
Enjoy your hot tub for years to come.
Kind regards,
Wellis Customer Services
The product itself is not bad. Zero service though.
The product itself is not bad, although not a powerful enough motor to give a decent massage to 5 people. Two is OK.
However, customer communications re non-existent!
Wrote repeatedly asking a question. If it's the case that only re-sellers look after customers, write & tell us!
Update 030626
Wellis took 9 months to respond to this review! I contacted them again & a further 9 months later - nothing!
Hopeless. Avoid.
I have emailed them again today & sent a request through their contact form.
I will update this if they respond helpfully.
20 September 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Vinden,
We are truly sorry to hear your ongoing problems with the customer service in Portugal. We understand this is not the level of service you expect, and we sincerely apologise for the delay in answering your question.
If all your attempts are failed with your dealership where you purchased your hot tub from, then the quickest way to get an answer is to contact our aftercare support team at https://wellis.com/problem-and-error-reporting/ Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you an answer. Once again, we apologise for the delay and any inconvenience this may have caused.
Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.
Kind regards,
Wellis Customer Services
We have had our wellis hot tub for…
We have had our wellis hot tub for 2years . It is excellent, reliable, easy to use and maintain. The family have enjoyed using it enormously. Can recommend it .
19 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear George,
Thank you sharing your positive experience with your Wellis hot tub.
We are very happy to hear that you are enjoying your spa with your family and find it a reliable piece of equipment with easy maintenance.
Regular hydrotherapy does wonders to your health and wellbeing and we wish you many happy years of it with friends and family.
Kind regards,
Wellis Customer Services
Works fine, but there is always something to improve
We have our spa now 2 years and at first place, I have to say that everything works, and it works without major problems. We enjoy it, all the futures (remote control, music, colors, ...), but there are small thing to improve -> at first, there is, as it seems, no available automatic water monitoring / maintenance system for our model year of spa. Wellis has some in shop, but they were not recomended to us. The shapes od sitting places also always holds some water (it would be maybe good to have there some small drainage hole), so during clearing, when I want once upon a time, really get all water our, I need to manually "shovel it out". And maybe remote controling could be also improved, it sometimes lose signal and I need to manually unplug and plug in the adapter from power. But overall, we are satisfied.
19 May 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Peter,
thank you very much for taking time to review the hot tub and the design. We are thrilled to hear that you are using your spa regularly with all it's features. Once again thank you for your valuable feedback on the design, the water monitoring system and the WIFI connection of the spa. As we are continuously working to enhance our products and service we will forward your review to our product development team.
Enjoy your hot tub for years to come.
Kind regards,
Wellis Customer Services
cracks in the swim spa
For over a year, my wellis Swimspa has had cracks in the basin, which were patched last year and have reopened. The dealer does not respond to emails. There is a 7 or 10 year warranty on the shell/cover.
19 May 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Ralf,
We are very sorry to hear your problems and for the inconvenience you’ve faced regarding the delay in response from our dealership and for the cracked shell of your swim spa. We truly feel that that this is not the level of service you expect, and we sincerely apologise for your ongoing issues.
The quickest way to sort out your problem is to report your case to our aftercare support team at https://wellis.com/problem-and-error-reporting/ Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution.
Once again, we apologise for the delay and any inconvenience this may have caused. Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.
Kind regards,
Wellis Customer Services
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Richard,
Thank you for taking time to share your experience with us. Your feedback is valuable, as we are continuously working to enhance our service. We are thrilled to hear that you are happy with your hot tub and the service provided during installation.
We wish you many happy hours of healing hydrotherapy.
Kind regards,
Wellis Customer Services
Bought my Malaga hot tub 3yrs ago and…
Bought my Malaga hot tub 3yrs ago and have had great fun with it.The only problem I’ve had recently is that all the 5” jet seals are now leaking,which need replacing.Unfortunately Wellis only sell the seals with the jet bodies,but overall I would recommend Wellis hot tubs.
18 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Mr Rotheram,
Thank you for taking time to review our Malaga hot tub. We are truly sorry to hear the leaking of the 5" jets. Please report your case to our aftercare department who will promptly find a solution for you at https://wellis.uk/problem-and-error-reporting/.
Your feedback is valuable, as we are continuously working to enhance our service.
We wish you many happy hours of healing hydrotherapy with family and friends.
Kind regards,
Wellis Customer Services
We decided on Wellis after much…
We decided on Wellis after much searching and comparisons with other brands, glad we did. Fantastic hot tub, problem free, plenty of room and looks fantastic.
18 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Wellis Customer,
Thank you for taking time to share your experience with us. Your feedback is valuable, as we are continuously working to enhance our service. We are thrilled to hear that you are happy with your hot tub, it's design and aesthetic. We wish you many happy hours of healing hydrotherapy.
Kind regards,
Wellis Customer Services
The filter arrived damaged & cracked
The filter arrived damaged & cracked, no choice but to use as I had removed and disposed of the old one.
17 May 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Joe,
We are truly sorry to hear that the filter you ordered was cracked. We understand this is not the level of quality and service you expect and we sincerely apologise for the disappointment.
The quickest way to sort out your problem is to report your case to our aftercare support team at https://wellis.uk/problem-and-error-reporting/ Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution.
Once again, we apologise for any inconvenience this may have caused. Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.
Kind regards,
Wellis Customer Services
The heater broke and water lines burst…
The heater broke and water lines burst 1year after the date of purchase. The business I purchased from would not help me with a warranty. Will never buy again.
4 January 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Laurie,
We are truly sorry to hear your ongoing problems with the heater of your hot tub. We understand this is not the level of quality and service one can expect from a high end product, and we sincerely apologise for the disappointment.
The quickest way to sort out your problem is to report your case to our aftercare support team at https://wellis.uk/problem-and-error-reporting/ Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution. Once again, we apologise for the delay and any inconvenience this may have caused.
Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future. Once again, we apologise for the stress this may have caused.
Warm regards,
Wellis Customer Services
Need panel door
Need a door to get to the main unit. Very difficult to take out a panel just to get to the motor.
17 May 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Kris,
Thank you for taking time to share your feedback.
We are truly sorry to hear that you are not happy with the design of our hot tub. We understand how frustrating it can be when you need to get to the motor in the cabinet and it would be a lot easier with an access door which is currently not available on our hot tub models.
We have forwarded your feedback to our product development team for consideration. Once again, thank you for your feedback, which is valuable as we are continuously working to enhance our service and products.
Kind regards,
Wellis Customer Services
Rebirth of Venus
We have been using the "Venus" hot tub for two years now, not only in the summer but also in the winter, as the excellent cover insulation keeps the water warm even in cold weather. My six granddaughters love to refresh themselves in it, and when they get out, they say, "We feel almost reborn"—and at moments like these, Botticelli's famous painting comes to my mind...
17 May 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Jenő,
Thank you for taking time to write a 5-star review on your Venus hot tub.
We are thrilled to hear that you are happy with your spa, using it for years and compare it to a Botticelli painting.
If you have any questions please do not hesitate to reach out to our colleagues at your dealership by phone or online.
We wish you many years of healing wellness and hydrotherapy enjoyment with your granddaughters.
Kind regards,
Wellis Customer Services
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Clive,
Thank you for taking time to share your feedback.
We are truly sorry to hear that you are not happy with the installation of your hot tub. We understand how frustrating it can be when you cannot get the best out of your spa because of some installation issues.
Our dealerships handling the installation process for our products and if you have any concerns regarding the installation of your hot tub please discuss these with your dealership team and find a resolution.
You can also report your case to our aftercare team at Wellis HQ by completing this form at https://wellis.uk/problem-and-error-reporting/
Once again, thank you for your feedback, which is valuable as we are continuously working to enhance our service and products.
Kind regards,
Wellis Customer Services
Full of hot air not water 🤬If you look at the many emails back and…
If you look at the many emails back and fourth you will see what appalling treatment we’ve had since the tub was delivered damaged etc and ma people we got passed through that assured they would do better and see it through until problems rectified well 2yrs I’ve gone through this advice to anyone don’t use your company
20 May 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Mandy,
We are very sorry to hear your ongoing problems and for the inconvenience you’ve faced regarding the delay to find a satisfactory resolution with your Spa. We truly feel that that this is not the level of service you expect, and we sincerely apologise for your ongoing issues.
The quickest way to sort out your problem is to report your case to our aftercare support team at https://wellis.uk/problem-and-error-reporting/ Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution.
Once again, we apologise for the delay and any inconvenience this may have caused. Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.
Kind regards,
Wellis Customer Services
The true mark of any company is not how…
The true mark of any company is not how they sell their products but how they respond when something goes wrong. I raised a warranty issue with their certified partner, who said they escalated it to WELLIS. Neither followed up within a reasonable timeframe, so I contacted WELLIS directly. The product was clearly faulty and still under warranty, but my concern was dismissed outright with no consultation, no inspection, and no consideration. That says everything.
For me, it is simple. If a company takes no pride in their customer experience and shows no interest in understanding what went wrong, I cannot trust them. These products are sold as an investment. But if the value ends at the sale, then it was never real value at all. One star.
16 November 2024
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear DYLR,
We are very sorry to hear your problems and for the inconvenience you’ve faced regarding the warranty service of your Spa.
Our product warranties cover 10ys manufacturer warranty on the shell structure and 2-3 years on engineering parts, however if the fault originates from improper installation (by a non-Wellis partner), improper use, disregard of the instructions of the user guide, improper storage, improper handling, vandalism, accident, elemental damage, natural disaster; the warranty claim might be rejected.
Our full warranty terms are set out in the Wellis Limited Warranty, which you need to activate after purchase together with the Voluntary Warranty if you wish to extend your warranty further for an extra peace of mind. Our full Terms and Conditions can also be found on our website.
If there are questions, complaints or problems about a particular product, you can always start a Wellis Aftercare Case at https://wellis.com/problem-and-error-reporting/
Our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution.
Once again, we apologise for any inconvenience this may have caused. Your feedback is valuable, and we are continuously working to enhance our service.
Kind regards,
Wellis Customer Services
Mont blanc likes and dislikes
I purchased a mont blanc from a wellis distributor. The tub is easy to use and operate and it's maintenance has been smooth and not alot of attention needed to keep it running efficiently. The dislikes would be the panels when removed the glue that holds the brackets breaks off easily. Some of the lights have gone out on it. And there have been some leaks on it but the maintenance team where I bought it from comes out and repairs it. I wish the parts were more accessible here in the states.
16 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Ralph,
Thank you for taking time to share your feedback with us. We are happy to hear that you find your hot tub user friendly and easy to maintain. We are truly sorry to hear your dislikes regarding the panels, the lights and the leaks which are repaired by your dealership.
If you have any problems in future please do not hesitate to get in touch with our colleagues at your dealership, who would be happy to assist you with any questions you might have.
Once again, we apologise for any inconvenience these may have caused. Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.
Kind regards,
Wellis Customer Services
Great product, poor service
We purchased our Danube swimspa in October last year and have been using it 2-3 times a week since. It's fantastic to have it just outside the back door!
We have however had issues with the local franchise in Wales.
A replacement cover was needed and we have made several calls and emails to organise and when it was finally arranged it was the wrong size. We have had to chase our chemicals on the annual plan we selected.
The major issue is an air gap each time we empty and refill that stops us using the jacuzzi seats, along with a broken jet on one of the seats.
This was finally arranged to be fixed yesterday but is still not working.
15 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear David,
Thank you for taking time to share your feedback. We are truly sorry to hear your ongoing problems with the aftercare repairs of your swim spa. We understand this is not the level of quality and service one can expect from a high-end product, and we sincerely apologise for the disappointment.
The quickest way to sort out your problem is to report your case to our aftercare support team at https://wellis.uk/problem-and-error-reporting/ Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution. Once again, we apologise for the delay and any inconvenience this may have caused.
Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.
Kind regards,
Wellis Customer Services
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Phyllis,
Thank you for your feedback on Wellis Hot Tub Manufacturer. We were wondering if your review comes from personal experience with our product / service? Could you please get in touch with us at https://wellisspa.com/problem-and-error-reporting/ and report your case with more details. Our team will be happy to assist you with any problems you might have.
Once again, thank you for your feedback, which is valuable as we are continuously working to enhance our service and products.
Kind regards,
Wellis Customer Services
Total cost of ownership
I purchased a Wellis swim spa for use as a therapy spa, we love it but to answer the question of how could it be improved: First the air injection / hot tub aspect / function pump always needs to be bled at start up every season, but it's located in a place difficult to access. I installed an access door to make this easier, Wellis should do the same. Second the end panel access to the rest of the plumbing / controller should be designed such that a door access rather than a panel removal would make seasonal maintenance simple and easy rather than a chore.
16 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Don,
Thank you for taking time to share your feedback.
We are very sorry to hear that you are not happy with the design of our hot tub. We understand how frustrating it can be when you need to get into the spa cabinet and it would be a lot easier with an access door which is currently not available on our hot tub models.
We have forwarded your feedback to our product development team for consideration. Once again, thank you for your feedback, which is valuable as we are continuously working to enhance our service and products.
Kind regards,
Wellis Customer Services
I had been looking for a hot tub for sometime, having used them on recent holidays…
I had been looking for a hot tub for sometime. Wellis was recommended to me.
Having visited the show room, the salesman was very friendly and helpful.
He answered any questions I put towards him and the prices were more affordable than other companies I had visited.
Great purchase, family love it
16 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear John,
Thank you for taking time to share your experience with us. We are thrilled to hear that you are happy with your hot tub and the services provided at our showroom during your purchase.
If you have any questions in the future please do not hesitate to get in touch with your dealership, they will be happy to assist you.
We wish you many years of healing hydrotherapy with friends and family in your hot tub.
Kind regards,
Wellis Customer Services
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