I was having problems with my UV-C for several years until I was able to speak with Victor Ruiz, Customer Service Manager, Wellis USA Inc. He shipped me out a new Ozone generator that replaces the con... See more
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Bought a Wellis Water analyzer and a few months in started having some issues with it. I reached out to customer service and started talking to Victor Ruiz and he was amazing. Was able to get me a rep... See more
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Always been a pleasure dealing with Wellis, especially Victor! We were let down by our dealer in Nova Scotia, and i thought my tub was going to be a disaster, however , up steps Victor from Wellis i... See more
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Just wanted to say how wonderful Victor Ruiz was to work with! We were waiting on a reimbursement to come through from a repair we had done to our spa. I had been unable to get back in touch with the... See more
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Company details
Written by the company
The official Wellis® review page. Wellis® manufactures high quality premium hydromassage hot tubs, swim spas, hydromassage baths, shower cabins, steam cabins, freestanding acrylic bath tubs, infrared saunas, Finnish saunas, spa accessories, garden furniture and grills. All WELLIS® products are manufactured in Hungary, Europe. Wellis currently serves over 500 partners in its domestic and international network and is the largest European Hot Tub manufacturer.
Contact info
Budaörsi út 31/C, 1118, Budapest, Hungary
- contact@wellis.com
- www.wellis.com
4.3
Excellent
846 reviews
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This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
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We bought the WellisDanube jacussi at the…
We bought the Danube jakuzzi at the Wellis saloon, where the salesman Csaba was absolutely aware of all the information we needed. The pool itself is super and looks amazing. However we needed to do a lot of preparations before it got its own place. The person who adjusted the system was very attentive informative and friendly. So far we have been satisfied with it. It is easy to use and maintain.
27 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Zoltán,
Thank you so much for your detailed and kind feedback!
We’re delighted to hear that your experience — from the professional support of our colleague Csaba to the installation — was smooth and informative. The Danube swim spa truly shines when it comes to swimming, training, and exercise, and we’re glad it’s living up to your expectations.
Wishing you continued satisfaction and many energising workouts and relaxing moments!
– Wellis Customer Service
Flexible and kind service
Flexible and kind service, great qualilty product.
19 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Timea,
Thank you for your kind words!
We're delighted to hear you’re satisfied with both our service and the quality of your Wellis product.
Wishing you many relaxing moments ahead!
– Wellis Customer Service
I have a two years old spa without any…
I have a two years old spa without any problem
27 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Imre,
That's wonderful to hear — thank you for sharing your positive experience!
We’re truly pleased that your spa has been running smoothly for two years. If you ever need assistance or have questions in the future, our team is here to help.
Enjoy many more relaxing moments!
– Wellis Customer Service
Bumpy start, great outcome.
I had to chase the service team, which took 3 weeks to have the prepaid installation appointment for my delivered jacuzzi, they had some internal error and my request was not shown beforehand. Then during the installation, the ambient light was not working, so I needed to wait for another week to have everything up and running but now it is perfect and I am happy with the product!
27 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Ádám,
Thank you for your honest feedback!
We sincerely apologize for the initial delays and the inconvenience caused by the internal error and the lighting issue. We understand how frustrating that must have been. That said, we're truly glad to hear that everything is now working perfectly and that you're enjoying your jacuzzi!
If you ever need assistance in the future, please don’t hesitate to reach out.
– Wellis Customer Service
The smallest is the best one
How to use the energy from your solar panel? Buy a jakuzzi from Wellis!
We did it exactly 2 years ago.
A small one for 5 pax and the family keeps enjoying it ever since, working flawlessly 😃
It was a superb decision.
27 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Szilvia,
Thank you so much for your enthusiastic feedback!
We're thrilled to hear that your Wellis spa has been a great addition to your home and that it's been running flawlessly for two years. Using solar energy to power it is a smart and sustainable choice — well done!
Wishing you and your family many more relaxing and joyful moments!
– Wellis Customer Service
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Thank you so much for your enthusiastic feedback!
We're thrilled to hear that you're loving your Wellis Lugano Life hot tub and that it's living up to your expectations. Enjoy every relaxing moment, and thank you for choosing Wellis!
– Wellis Customer Service 💧✨
It looks nice 👍
Im also happy because wellis focuses on energy efficiency which is super important for us. When I was designing the house I tried to choose eco stuff like insolation, smart heating etc, and now I have a hot tub that fits in that same logic. It holds heat very well and doesn’t take ages to warm up. Im outside way more now because of it. It looks nice on the deck too. Easy to clean, no fuss. So yah. Prague for everyone!!!
6 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Leo,
Thank you so much for your thoughtful feedback!
We’re really happy to hear that your Wellis hot tub complements your eco-conscious home design. Energy efficiency is indeed a priority for us, and it’s great to know that the insulation and heat retention are living up to expectations. We love that it’s helping you spend more time outdoors and making your deck even more enjoyable.
Wishing you many more relaxing, energy-efficient spa sessions — and greetings to the Prague tub! ✨
– Wellis Customer Care 💧
Impeccable service, design and durability
We have made several purchases from Wellis, including sanitary ware, a shower cabin, a bathtub, and a jacuzzi. Each time, we received impeccable service. Their products are durable, high-quality, aesthetically pleasing, and reasonably priced. We are very satisfied with them.
27 May 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Loretta,
Thank you very much for your kind feedback! We’re truly glad to hear that you’re satisfied with both our products and service across multiple purchases. Your trust in Wellis means a lot to us, and we’re proud to be part of your home. We hope you continue to enjoy every moment of comfort and relaxation our products bring.
– Wellis Customer Care 💧
The spa is nice, the client-service not so nice.
The spa is nice, we enjoy it, but we have a leak. It is a warranty-thing, but we wait for repair-service since 5 weeks, but nothing happened. So the client-service is not good. If we knew that before, we had our doubts about Wellis.
Update to Wellus: We already reported the problem and get a number and still waiting. So we don't fill in again what you sent us below.
Tisztelt Partnerünk!
Köszönjük megkeresését, amelyet a(z) 00539506 számon regisztráltunk, kollégáink folyamatosan dolgozzák fel a beérkező ügyeket, és igyekeznek a lehető leggyorsabban reagálni, kérnénk ezzel kapcsolatosan szíves türelmét. Maximum 5 munkanapon belül felvesszük Önnel a kapcsolatot.
Üdvözlettel:
Wellis Magyarország zrt. ügyfélszolgálat
This email is from 22. Aril, now it is 2. June.
Update: No response at all...the problem is not solved yet. We got no reaction from Wellis, they did not give any sign of service. Too bad. A very bad client-service. They like sale an expansive spa, but then.... even worse: there is a terrible noise like something hit the cover inside.
Is Wellis waiting till the warranty is over?
It is 15.06.2025 now.
27 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Marika,
Thank you for your feedback. We’re glad to hear that you are enjoying the spa itself, but we sincerely apologize for the inconvenience caused by the delay in the repair service.
Your experience does not reflect the standard of service we aim to provide. We take warranty cases seriously and regret the long wait you’ve encountered.
To help us resolve this issue as quickly as possible, we kindly ask you to fill out our service form at the following link:
👉 https://wellis.com/problem-and-error-reporting/
Once submitted, our team will follow up promptly.
Thank you for your patience and for bringing this to our attention.
Kind regards,
Wellis Customer Service
Update: If you’ve already submitted a ticket and haven’t heard back, please fill out the form again and let us know your case number on the form so we can escalate it internally.
Thank you for your patience and for giving us the opportunity to resolve this matter.
Kind regards,
Wellis Customer Services
We ordered a jakuzzi nearly a year ago
We ordered a jakuzzi nearly a year ago. Since then, we haven’t had any problems with it, does it’s job in an excellence way every day. The maintance doesn’t require much professional knowledge, just doing the recommended tasks is enough to kepp the water clean and fresh.
15 July 2024
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Tamás,
Thank you very much for your feedback! We’re delighted to hear that your hot tub has been running smoothly and meeting your expectations for almost a year now. It’s great to know the maintenance process is manageable and keeps the water in top condition. Wishing you many more relaxing and refreshing moments!
– Wellis Customer Service 💧
We bought a Palermo jacuzzi at the…
We bought a Palermo jacuzzi at the begining of this year, and it helps us to relax and clam down after every workday. I only can propose for everyone to purchase a similar one, it makes every workday more easy.
1 March 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Róbert,
Thank you very much for your kind feedback! We're delighted to hear that your Palermo hot tub has become a key part of your daily relaxation. Knowing it brings calm and comfort after long workdays truly means a lot to us.
Enjoy every moment of your spa experience — and thank you for recommending us! 😊
– Wellis Customer Care Team 💧
Warranty
I bought 3 years ago a hot bath-tube and the company repaired one of the main unit 1 year over the warranty periode for free, so well done, respect…👏🏻👏🏻👏🏻👏🏻
16 April 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Zolee,
Thank you so much for sharing your positive experience! 🙏
We’re happy to hear that even beyond the warranty period, our team could support you and ensure your hot tub continues to serve you well. Your satisfaction is our top priority — and feedback like yours keeps us motivated to go the extra mile.
Enjoy your spa time! 💦👏🏻
– Wellis Customer Care Team
We had a great expert when we have…
We had a great guy help us to buy our new jacuzzi!
27 July 2024
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Angelika,
That’s wonderful to hear — thank you for sharing! 😊
We're glad our colleague could assist you in finding the perfect jacuzzi. If you ever need help with maintenance or have any questions, we’re always here to support you.
Enjoy every relaxing moment in your new spa!
– Wellis Customer Care Team
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Zoltán,
Thank you for your feedback! We're glad to hear that both the timing and our services met your expectations.
If you ever need further assistance or have any questions, feel free to reach out. Enjoy your Wellis experience!
Kind regards,
Wellis Customer Service
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Balázs,
Thank you for your feedback!
We’re glad to hear that you’re satisfied with the quality and pricing of our products. We strive to offer excellent value for your investment. Enjoy your Wellis experience!
– The Wellis Team
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Balázs,
Thank you very much for your feedback!
We’re glad to hear you found our service fast, professional, and helpful — this is exactly what we aim for.
– The Wellis Team
Review
I was satisfied with the service in the M3 store. The product is good
27 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Ferenc,
Thank you for your feedback!
We’re glad to hear you were satisfied with the service at our M3 store and that you’re happy with your product.
Enjoy your Wellis experience!
– The Wellis Team
Wellis / Budapest Premium
The range of products available is fine, it's easy to find the best fitting hot tub by price and functions. We picked a Budapest Premium.
The process of buying the tub was almost flowless, with acceptable delivery time. Installation and startup was correct, accurate and detailed. We had one minor issue with something producing vibrations inside the pool, but it was fixed very quickly, no charge.
The pool itself is just fine. Seats are comfortable, operation and maintenance is easy. The heat pump unit is a bit loud, but efficient. It's a single pump model, so massage is better when it runs only on half of the spa. When using it on the entire pool it's just relaxing and fine, but when turning off half of the seats it gives a good massage.
Overall, experience is not 100%, but 99% :)
27 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Zoltán,
Thank you very much for your detailed and honest review!
We’re happy to hear that the buying process, delivery, and installation of your Budapest Premium spa went smoothly and that any issue was quickly and efficiently resolved. Your feedback about the heat pump and massage performance is especially valuable — it helps us improve and also sets realistic expectations for other customers.
We’re proud that your overall satisfaction is 99% — and we’ll keep working to make it 100%!
Enjoy every relaxing moment in your spa!
– The Wellis Team
It's really great 👍
A friend of mine told me he got his one of the wellis's partners in dorset so we checked it out there. we were looking for a smaller but still comfortable hot tub and the Malaga was like... perfect. At first we thought the 6-person version is too much for us but actually it’s great. more space = more comfort!!
6 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Lucas,
Thanks for sharing your experience!
It's great to hear that you discovered Wellis through a recommendation — and even better that the Malaga turned out to be the perfect fit. A little extra space definitely adds a lot to comfort, even if you’re not using all the seats at once. Sounds like you made a great choice!
Enjoy many more relaxing moments in your hot tub!
– The Wellis Team
Leo is a pretty good
2 warranty repairs (replace circuit board) already and an irritating lack of ability to program the LED lighting, would be my thumbs down.
My last spa was a Hot Springs, which I would call superior. My “Leo” is a “pretty good” compared to that.
SlimJiminy in SOFLO
19 March 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Thank you for sharing your honest feedback, SlimJiminy.
We’re glad to hear that you're generally satisfied with your Leo spa, though we sincerely regret the inconvenience caused by the warranty repairs and LED programming limitations. Your insights are valuable and help us improve both product functionality and customer experience.
Should you need further support or assistance, please don’t hesitate to contact us here:
👉 https://wellisspa.com/problem-and-error-reporting/
Wishing you continued enjoyment with your spa!
– Wellis Customer Service
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