I have a very large prescription, I have rung to explain ATM I am house bound I can't even get upstairs I live alone and can't get to pick up my prescription my lower back has gone in my prescription... See more
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Location
Switch locationThe Roundhouse Medical Centre, Wakefield Rd, S711TH Barnsley South Yorkshire, GB
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Awful experience here, felt completely ambushed and disrespected by a man behind the counter who felt it necessary to enlist the help of the pharmacist to come and "deal" with me (I was unknowingly bu... See more
Company replied
Very good service xxxx
Having my prescription delivered has been such a godsend. I also receive email reminders re delivery times, etc. The service is also very prompt 😀
Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
The Roundhouse Medical Centre, Wakefield Rd, S711TH, Barnsley South Yorkshire, United Kingdom
- 01226 203 928
4.0
Great
4 reviews
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Having my prescription delivered has…
Having my prescription delivered has been such a godsend. I also receive email reminders re delivery times, etc. The service is also very prompt 😀
8 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Go elsewhere not a professional service
I have a very large prescription, I have rung to explain ATM I am house bound I can't even get upstairs I live alone and can't get to pick up my prescription my lower back has gone in my prescription are all essential medication which can't be missed the girl on the phone said we can only deliver to people that are house bound which I am ATM then she goes on you will have to send somebody else I have no one else in my local area oh we will hold onto your prescription for upto 4 weeks wow wells you should be appalled with your service and your staffs attitude
27 February 2024
Unprompted review
Reply from Well Pharmacy - Smithies
Hi,
Thank you for taking the time to share your feedback regarding one of our well stores. We are very sorry to hear of your recent experience.
So our team can assist you with your concerns, please email hello@well.co.uk with the pharmacy name and address in the subject bar. This will ensure the information you provide is recorded on our reporting system where the branch area manager will have visibility of
and address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Very good service xxxx
15 December 2023
Awful experience here
Awful experience here, felt completely ambushed and disrespected by a man behind the counter who felt it necessary to enlist the help of the pharmacist to come and "deal" with me (I was unknowingly but politely ordering a medication that isn't meant for regular use). Felt as if I was being told off like an unruly child or a common criminal. No confidentiality observed when I was questioned about my medical issues either. Would never go here to ask for advice again
19 March 2021
Unprompted review
Reply from Well Pharmacy - Smithies
Hi Jen,
Thank you for providing this feedback. Please accept our deepest apologies. We are concerned that you were made feel ambushed and disrespected when you were trying to order medication and that there was no confidentiality when questions were asked about your medical situation.
We take these complaints very seriously and would like to look into this further for you. Could you please contact our Superintendents team at yourexperience@well.co.uk with your name, date of birth and the branch details that this happened in so they can investigate this for you.
Again please accept our deepest apologies for the experience you have had and we look forward to hearing from you.
Best wishes
Nathan
well.co.uk
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