Weir & Sons Reviews 

We had a wonderful experience at Weir & Sons in the Dundrum branch today. To celebrate our milestone of 25 years together, my husband and I went to the store to choose a new engagement ring for me. Niamh was absolutely amazing and incredibly helpful. Her extensive knowledge of diamonds put me at ease and helped me choose a beautiful ring. Thank you very much for such a delightful experience; I am very happy!
Best wishes, Viorica

OMG, what a bunch of wasters and liars.
Honestly cant believe the deceipt and pure arrogance from the senior people running this business.
They have ruined our grandson's 21 st. birthday celebration as far as we are concerned.
It was so so embarassing explaining to my daughter and grandson, at his birthday celebration, in Dunlaoire, the reason we didnt have a gift for him. Weir & Son you really need to get your business in order !!
Cant go into detail as any normal person would be exhausted reading about the totally unprofessional behaviour we experienced from this company. If I could give them - Zero marks, that would not do them justice.
Advice: Purchasers, go elsewhere, there must be lots of othet retailers who would appreciate your business.
Weir & Sons are bottom of the barrell retailers and people should know this. Best advice, avoid at all cost !!

I had an issue purchasing something on the Weir & Sons website and spoke to a lovely virtual assistant named Jennifer Cullen. While it was disappointing to learn that gift cards can only be used in-store, Jennifer went above and beyond by checking stock for me at other stores and arranging to have the items delivered to my preferred store.

I had a very good experience here yesterday when I went to get my watch fixed. Firstly I had to go due stairs and my elderly mother who had dimentia couldn’t make the stairs so was offered a chair in a nice room to wait.
I was seen to by a lady who fixed my watch strap there and then no charge. It just needed a quick adjustment.
A very nice young gentleman them helped me untangle my two necklaces with great determination and patience. I was informed my mother was becoming anxious upstairs so this young gentleman said no problem we can go there and try. We returned upstairs where this young man continued to help me with these chains until he got them seperated and helped put on again.
I was having a stressful day and this young man was so nice it gave me a serious lift. I have not experienced good customer service while shopping in Dublin in a few years now so this was so nice to experience. I would like to thank this young gentleman and weirs are very lucky to have him as it is people like this that make customers want to return and remain loyal to an historic establishment such as this,

Visited the store for the 1st time and was being served by Vivienne Chen. She is very patient and has very good knowledge on watches. Very professional throughout our encounter It was definitely a very pleasant experience for us. The store is big with lots of collections and the people are all very friendly. Do visit them when you are in Dublin.

I gotta be honest and say I was a bit hesitant on going to Weir & Sons, because the very few times I was there, I was looked down by their snob staff (majority). I got engaged and decided to make an appointment and visit the shop with my fiancé, and we were so lucky to be attended by Jackie! This lovely, absolutely star blond lady, made our day! She perfectly understood our budget, was always friendly and very welcoming, and made us feel at easy and happy. She has amazing skills, and helped us picked the perfect wedding bands and engagement ring for us! She was very patient and spot on with the designs! We’re extremely grateful to her! Jackie, you’ll be forever part of our love story. Thank you so much! The younger ones have a lot to learn with you, and you are surely valuable to the company! Thank you so much!

Excellent service. Prompt dispatch/delivery and item very securely packaged. Thank you!

I received inexplicably rotten service from Weirs. I own an Omega Seamaster watch which my wife bought in Weirs for an important birthday. Recently she brought the watch back to Weirs for the battery to be replaced, as it had been on a number of previous occasions. Weirs refused to replace the battery. They noted that the crown was loose and they would not replace the battery unless the watch had been returned to Omega in Switzerland for repair. The watch was working perfectly and I did not need to spend several hundreds of Euro on an unnecessary repair. After a week's unsuccessful back and fro with Weirs, Paul Sheeran, expert watch retailers, just round the corner replaced the battery. I wrote a letter of complaint to Weirs MD Chris Andrews, but of course received no reply. Weirs don't correspond with small people.

I don’t make review but not since a long Time I saw such unprofessional rude and horrible staff. I had to bounce between 4 different people and was rudely told you have to go to them! From one of the staff members, hell no. They need to come to me. When I eventually figured out who I needed to catch the attention of I was standing in from of two of the staff members for at least 40 seconds before they even said hello. When they did the lady, having what I can only imagine was a very enthralling conversation
, said hello and told me to wait. Terrible staff not all but the whole team had a stick stuffed up their asses all the while the coat I was wearing coat more than 2 months of their salary. Which I didn’t say. I politely said thank you and left. But for a luxury shop you expect to be treated a bit better otherwise I’d just go to dunes !

Found the customer service in the watch department incredibly poor. The lady who dealt with me was cold, unfriendly and I was left miffed after the encounter if I’m honest. There to replace a luxury watch battery and enquire about a small repair, and was treated like I was troubling her day.
7 days later, there was still no call as to my watch and getting it back.. so I called to find the battery was on hold as they were enquiring about repair. This shouldn’t take 7 days!! 2 stars purely for the nice young man who I dealt with on the phone to listen to my concern and complaint and ensured it was ready the next day.
In future I will take business elsewhere. Very poor.

Ordered a watch onine that I have been looking for a while now. Found it here, for around the same price.
Great to order something locally and get a good deal. Watch arrived after a few days, no import tax etc to deal with. Watch perfect and Weir's were a pleasure to deal with.

Excellent service and choice, ordered on line excellent to deal with. Would recommend them to anyone.

Weir's Jewellers ... Best service and attention to detail. No matter what you are buying €€ / €€€ / €€€€. Best customer service.

Website is really easy to use. Bought my newest day to day watch from the site. Fast delivery and a great price!

Weirs is such a lovely experience. I've been there dozens of times over the years.

If I'm browsing ,nobody bothers me. When I'm buying something it's alwys such a lovely experience,the staff are truly wonderful people. The jewelry and watches etc are gorgeous always but,to me, it's the people in Weirs that bring everything to life.

The welcome I got last Friday was phenomenal. I wasn't buying anything, I was doing a messy exchange, cumbersome and annoying I would say honestly. It didn't matter,I was treated like I was The President of Ireland might be treated!

Roger shook my hand like I was a friend.I felt like I was walking off a yacht or something ☺ He expertly talked me through all the watches I queried about and also the watches I purchased. A true professional and a pure gentleman. Its beyond nice to get this experience, every time I go to Weirs. It doesn't matter ifI'm spending 50 or 500 ,I get the same fantastic service.

On the ground leve Jackie was dealing with me. She had originally spent a lot of time taking me through various pieces of jewellery. Her enthusiasm ,knowledge and expertise is top class.

When I go to Weirs I'm normally coming from work,tired etc. The staff gauge me and everyone else expertly. They seem to know if I'm "just looking " and want to be left alone,or,if I really need help and in panic as I've left my gift buying to the last minute!

They are just brilliant altogether. I haven't encountered such a group of people, in the same place, giving consistent top level customer experience,every single time.

The people in Weir's never seem to have 'an off day'. I really hate jewellery shopping, but when I'm there,I seem to magically actually like it!

Great service.Great staff and a huge range of quality goods....A Dublin legend..

Staff were very helpful and friendly and I was there for a wedding ring and they were so patient in showing me all the ring and I got the one I wanted

I had an amazing online shopping experience in the most busiest time of the year…Christmas! I was looking for a specific watch-not an expensive one-as a present for my son and couldn’t find in shops, online only. I ordered from Weirandsons.ie -I’m not from Dublin- on the 18/12/2023 in the morning hoping to have it delivered in time even it’s said 3-5 working days delivery in Ireland. Evening same day got an email-“your order has been shipped “-I couldn’t believe my eyes.20/12 delivered to my door, happy son on Christmas Day! Exceptional service no matter how much you spend, Weir and Sons hats off!

My husband left 3 Tissot watches in ti be serviced. We were assured that the watches would be well looked after. We were delighted when they came back working perfectly.

I had such a great shopping experience at Weirs - a lovely friendly efficient lady called Denise went to so much trouble to source Swatch straps for me - the value of the purchase wasn’t high but the customer experience was excellent- she is a great example of the amazing staff at Weirs!