Banner for Webroot

Webroot Reviews 

1,437
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 556 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its robust protection against viruses and malware, providing peace of mind and identity security. Many appreciate its seamless operation in the background, noting it's easy to use without slowing down systems or generating annoying pop-ups. The service is frequently highlighted as superior, with people commending the helpfulness and swift resolution from customer support. However, some customers also noted difficulties with customer service, struggling to reach live agents or receive effective online support. A few other people felt the product occasionally fell short, citing instances where it failed to catch viruses, caused computer slowdowns, or presented issues with features like the optimizer or VPN.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many customers expressing satisfaction with its... See more

User experience

Users describe positive interactions with user experience, often highlighting its ease of use and seamless... See more

Service

Customers consistently note positive experiences with service, with many reporting satisfaction over several... See more

Website

Consumers find website experiences to be ambiguous, with some expressing satisfaction and ease of use, while... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the helpfulness, swift action,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Webroots ability to scan and protect without using up system memory is a good benefit. You don't ever experience the bog down like other antivirus software. It works along side the microsoft protecti... See more

Company replied

Rated 4 out of 5 stars

Ive used Webroot for the past several years and found it to be a wonderful security program. I am currently having issues with a McFadden virus that just can't seem to get rid of...until I asked Googl... See more

Company replied

Rated 5 out of 5 stars

Webroot protects my laptop from viruses and malware. It also optimizes my laptop so it runs better. Part of Webroot also protects my identity and lets me know if there is anything that needs to be tak... See more

Company replied

Rated 5 out of 5 stars

I had a phone conversation with a Webroot Rep. several years ago. He patiently listens to my rant about the stressful changes that the rapid changes in technology put on senior who are not computer li... See more

Company replied


Company details

  1. Software Company
  2. Computer Security Service

Written by the company

Webroot, an OpenText company, is a global leader in modern cybersecurity, pioneering cloud-based, AI-driven protection that keeps individuals and families safe from today’s most sophisticated digital threats. We were the first to harness the cloud and artificial intelligence to stop zero-day attacks in real time, and thanks to its cloud-native architecture, Webroot can detect and block threats even before they ever reach your computer. Our technology continues to evolve to secure your devices, identity, privacy, and data everywhere you go.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,437)

561 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good protection without the pop-ups like other software.

Webroots ability to scan and protect without using up system memory is a good benefit. You don't ever experience the bog down like other antivirus software. It works along side the microsoft protection, offering an extra layer of firewall protection. Overall, easy to use.
There are no annoying pop ups like McAfee and Norton. After using for 2 full years, I feel secure with Webroot. The price also beats out the others for secure software.

27 June 2026
Webroot logo

Reply from Webroot

Thank you for the detailed review! We're delighted to hear that Webroot's lightweight protection, ease of use, and unobtrusive design have delivered the experience you were looking for.

Providing strong security without slowing down your system or overwhelming you with notifications is a key part of what makes Webroot different. We're especially pleased to know you continue to feel secure after two years of protection.

The Webroot Team

Rated 5 out of 5 stars

Webroot will try their best to solve any problem you may encounter.Whenever I have had a problem

Whenever I have had a problem, I can reach out to Webroot, and usually within a few minutes, my problem has been solved. They have a great staff that is knowledgeable and efficient, and great to work with.Web

20 May 2026
Webroot logo

Reply from Webroot

Thank you for the great feedback! We’re glad our team has been able to resolve your issues quickly and provide knowledgeable, efficient support whenever you’ve needed help.

The Webroot Team

Rated 5 out of 5 stars

Ease of use

Ease of use. Webroot has always worked well for me.

28 June 2026
Webroot logo

Reply from Webroot

We are so happy to hear that our product has consistently met your expectations and that you find it easy to use. We appreciate your positive feedback!

The Webroot Team

Rated 5 out of 5 stars

Very happy customer!

Since I've had webroot I have not had any problems with keeping my computer free from bugs and viruses. The times I did have trouble, webroot took care of my issues with swift action and speedy resolution. I am very happy with the site! Thanks!

25 June 2026
Webroot logo

Reply from Webroot

Thank you for your kind feedback! We’re glad Webroot has kept your computer running smoothly and been there to quickly resolve any issues when they came up. We truly appreciate your trust!

The Webroot Team

Rated 5 out of 5 stars

I've always trusted in Webroot

I've always trusted in Webroot, and never have been failed.

27 June 2026
Webroot logo

Reply from Webroot

Thank you for your trust and loyalty! We're honored to have earned your confidence over the years. Knowing that Webroot has consistently delivered the protection you expect is exactly what we strive for, and we truly appreciate your continued support.

The Webroot Team

Rated 5 out of 5 stars

I have been a webroot customer for…customer for years

I have been a webroot customer for years. I take the safety of my systems for granted.

27 June 2026
Webroot logo

Reply from Webroot

Thank you for your loyalty over the years! We're glad Webroot has earned a level of trust where protection is something you don't have to think about every day. Providing reliable security in the background so you can focus on what matters most is exactly what we strive to do.
The Webroot Team

Rated 5 out of 5 stars

I like how my devices are being…

I like how my devices are being protected unobtrusively in the background.

27 June 2026
Webroot logo

Reply from Webroot

Thank you for the great feedback! We're pleased to hear you appreciate Webroot's ability to protect your devices quietly in the background. Delivering strong security without disrupting your day-to-day activities is one of the things we strive for, and we're glad it's working well for you.

The Webroot Team

Rated 5 out of 5 stars

Been a customer for years

Been a customer for years. Believe web root the best one going for your money.

27 June 2026
Webroot logo

Reply from Webroot

Thank you for your loyalty over the years! We're honored that you've continued to choose Webroot and are glad to hear you see strong value in the protection we provide. Your trust and long-term support mean a great deal to us.

The Webroot Team

Rated 5 out of 5 stars

I was just glad that I was able to…

I was just glad that I was able to reach out to Webroot and get a response quickly, although I resolved the problem on my own. This is a very good company to have when in doubt.

22 June 2026
Webroot logo

Reply from Webroot

We're so glad to hear that our team was able to respond quickly to your outreach. It's wonderful to know that you consider us a valuable resource when you need assistance. Thank you for your kind words!

The Webroot Team

Rated 4 out of 5 stars

Cost of the plan is too expensive

Cost of the plan is too expensive. Also confusing for older people that aren,t tech savvy !!!

27 June 2026
Webroot logo

Reply from Webroot

Thank you for your feedback. We understand that pricing and ease of use are important, especially for customers who aren't very tech‑savvy. Webroot is designed to provide strong protection while running quietly in the background, but we appreciate your comments and will continue working to make the experience simpler and more user‑friendly for everyone.

Rated 4 out of 5 stars

everything working so far

everything working so far. only thing I didn't like is that you have to sign up separately, for the VPN service.

27 June 2026
Webroot logo

Reply from Webroot

Thank you for your feedback! We're glad to hear everything is working well for you. We understand your concern about the separate VPN sign-up process.

Webroot Secure VPN is offered as a separate service, or is included in our Webroot Total Protection product tier, because not every customer needs or wants VPN protection, allowing customers to choose the features that best fit their needs.

We appreciate you sharing your feedback as we continue working to improve the overall experience.

The Webroot Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look