On call Agents are the best compared to online agents who will keep on transferring your query to one agent after another without any help at the end of the day...But overall..I'm happy with how fast... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My address was not picked up by Webafrica on their system, but it was installed perfectly by the technicians I'm happy with the service so far.
Company replied
I got reconnected faster than I thought it would take. Very efficient and easy to use webiste and whatsapp chatbox
Company replied
The installation time was slow and lack of communication.as some customers live far from home and want to stay connected to their family.but family is happy now we can connect thank you
Company replied
Company details
Written by the company
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or chat to us on WhatsApp Live Chat. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contact info
South Africa
- 021 464 9500
- www.webafrica.co.za
3.8
Great
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
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I've been experiencing the worst…
I've been experiencing the worst customer service from you , guys little no help at all. To the point I was passed around to every agent. No payment links they supply u with works and when they " transfer" u no one come back or communicates. What's the use setting up a payment link that does absolutely nothing the website isn't even a help a all. This is affecting my life negatively especially that I work from home. Service sucks
3 July 2026
Unprompted review
Reply from Webafrica
Hi Sherlane, we can completely understand how frustrating and disruptive this has been, especially when it’s affecting your ability to work from home. Being passed between agents without a clear resolution is not the experience we want for you.
To complete payment, please go to pay.webafrica.co.za/vumatelreach, enter your registered phone number, verify with the OTP sent via SMS, and follow the prompts to pay by card. Once confirmed, the service should activate.
Warm regards,
Webafrica Crew
My partner has been without wifi for 3…
My partner has been without wifi for 3 days. We have requested for a payment link to pay for the wifi daily with no answer. Every single agent you speak to says they are transferring you to the provisioning team. Our business has been ona. Standstill for 3 days and when you ask to speak to a supervisor to assist the agents ignore you
1 July 2026
Unprompted review
Reply from Webafrica
Hi Calvin, we can completely understand how disruptive this has been, especially with your business impacted and the delays in getting clear assistance. Being passed between teams without resolution is understandably frustrating.
We’ve run checks on the line at your Eastridge address and can see it is currently up and running. Please restart your router hardware and then try reconnecting.
Your feedback has been noted, and we’re working to improve how we handle escalations and communication, so you receive quicker, clearer support going forward.
Warm regards,
Webafrica Crew
Quick and efficient installation!!!
5 July 2026
Unprompted review
Reply from Webafrica
Hi Amber
Thank you for the great rating 💗
It means a lot to our team. If there is ever anything we can help you with, please do not hesitate to reach out.
Everything you need, all in one place. The Webafrica App makes managing your fibre a breeze. Check it out: Webafrica App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
Consultant called after I made Payment…
Consultant called after I made Payment and installation was scheduled for Wednesday 01 July 2026. On Wednesday, an hour after we waited for them, consultant called to apologise that you won’t make it and we agreed to reschedule for Friday 03July. At noon on Friday, I called the same number trying to figure out where the issue is since no one called to apologise for not coming or reschedule, the phone rang unanswered. Today, Saturday morning someone else calls and say they are in the area and coming. Mind you, I wasn’t expecting anyone today as this arrangement was not communicated, 2 we had a family thing going on and now this inconvenience. They came and after they were done they just left, no information on whether we need to wait a moment for it to connect or the information will be sent to me once activated.. nothing!! Poor service
4 July 2026
Unprompted review
Reply from Webafrica
Hi Londeka, we can completely understand how frustrating and disruptive this experience must have been, especially with the missed appointments and lack of clear communication around your installation. That’s not the smooth onboarding journey we aim to deliver.
We can see our Activations team has assisted with your installation query, and a dedicated onboarding support call back has been arranged to guide you through the connection setup and next steps. This will ensure you have full clarity on your service and what to expect.
Your feedback is genuinely appreciated; it helps us improve how we communicate and deliver a more seamless experience going forward.
Warm regards,
Webafrica Crew
Firstly they take too long to respond…
Firstly they take too long to respond back to the customers...they make you wait longer than expected...and they transfer you to all type of agents..which is very frustrating..
3 July 2026
Unprompted review
Reply from Webafrica
Hello Sarah. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Warm regards,
Webafrica Crew
The installation was quick and…
The installation was quick and painless. The whole process was. Thank you webafrica. Keep up the great service
2 July 2026
Unprompted review
Reply from Webafrica
Hi Trisha
A big thank you for your 5-star review 🚀
We are grateful for your support and look forward to keeping you connected.
Need quick access to your account? The Webafrica App has you covered. Get started: Webafrica App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm.
Warm regards,
Webafrica Crew
Reply from Webafrica
Hey Aphiwe
Thank you for the awesome rating 💗✨
We love seeing feedback like this. Our team is always here if you ever need assistance.
Fibre management just got a glow-up. Download the Webafrica App and enjoy the ease. Explore: Webafrica App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
Reply from Webafrica
Morning Acwengile
Your 5 stars made our day 💗
Thank you for taking a moment to share your experience. We are always here to help if you need anything.
Skip any fuss and stay in control with the Webafrica App. Everything you need, right there. See how: Webafrica App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
The installation was fast and installed…
The installation was fast and installed on time according to the date and time given and the fiber works perfectly
3 July 2026
Unprompted review
Reply from Webafrica
Hi Tebatso
Thank you for the fantastic rating 🌍
We appreciate your support and look forward to continuing to keep you connected.
Life’s easier with the Webafrica App, quick, simple, and made for you. Learn more: Webafrica App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
Vuma's service was like a super flash.
Vuma's service was like a super flash.
By a mere click of a button my order was placed and processed.
Their technician was so professional and after service superb 👌
Big Thank you .
3 July 2026
Unprompted review
Reply from Webafrica
Morning Gadija
Thanks so much for the 5 stars 💗🚀
It means a lot to the team. Please feel free to reach out anytime if we can assist you.
Your internet, your way. Grab the latest Webafrica App and manage everything in a few taps. Check it out: Webafrica App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
Well at first I was frustrated about…
Well at first I was frustrated about the service because I tried to transfer my fibre connection to a new address. I spent more than 10minutes in on hold waiting in line for an operator to take ny call. 2 days before I've been chatting to robots trying to resolve my issue. My patience grew thinner by the day. After finally getting through to an operator, my issue was resolved within a couple of hours. They understood the task and delivered as promised. My frustration grew into pure relief and joy.
I will highly recommend this service provider to anyone out there. Mistakes were made but clearly rectified as soon as possible. Nobody is perfect and every business has it's good or bad days.
Gladly my bad day turned into an excellent day.
Great service.
Thank you kindly to the Team to responded to my needs.
Have a great day
Keith.
3 July 2026
Unprompted review
Reply from Webafrica
Hi Keith, thank you so much for sharing this. It really means a lot to us. We completely understand how frustrating that initial experience must have felt, especially with the delays and difficulty reaching support.
We’re so glad our team could step in, turn things around quickly, and get your fibre transfer sorted as promised. That turnaround from frustration to relief is exactly the experience we aim to deliver.
Your recommendation and understanding truly mean the world to us. We’ll keep working hard to make every interaction smoother and more seamless. If you ever need anything, we’re always here and ready to help. Enjoy your connection and have a fantastic day further!
Everything you need to manage your internet is right in your pocket with the Webafrica app. Webafrica Mobile App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
The installation
The installation, clean job, positioning, and also wifi speed great
3 July 2026
Unprompted review
Reply from Webafrica
Morning Kgothatso
We really appreciate the 5-star review 💗
It is always great to see happy customers. Our team is here whenever you need support.
Stay in control of your fibre service without the wait using the Webafrica app. Webafrica Mobile App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
They attend to queries promptly
They attend to queries promptly. Technicians are helpful and they will not leave until there is network connection.
3 July 2026
Unprompted review
Reply from Webafrica
Hey Mosima,
Thank you for taking the time to share your experience. It's wonderful to know that our team responds promptly to your queries and that our technicians remain committed to resolving issues before considering the job complete. That level of dedication is something we take great pride in, and we're delighted it has made such a positive impression.
We'll continue working to provide dependable support and reliable connectivity, ensuring you can count on us whenever you need assistance.
Kind regards,
The Webafrica Crew
I am mortified by the customer service…
I am mortified by the customer service I receive from webafrica on a daily basis I wait hours for replies I’m never assisted and they always ended the chat I have screenshots of the past 4 days where I just wasn’t helped with all mi soul id like to switch to a different provider but I can’t because my complex doesn’t allow me too . Thokozani , usiphe kutlwano , Luyanda and Anele these are probably just fake names all ended the conversation without helping me and when I asked for a link to rate the service I was ignored I NEED A NEW PROVIDER IM FEDUP
3 July 2026
Unprompted review
Reply from Webafrica
Good day,
We’re really sorry to hear how frustrating this has been for you. Waiting hours without proper assistance, and having chats end without resolution, is not the experience we want for you, especially when you rely on your connection daily.
We’d really appreciate the chance to step in and make this right. Please email customer-reviews@webafrica.com with your review details, the link or screenshots, and your registered email address so we can securely confirm your information. Our team will investigate the interactions you’ve mentioned and work with you on a clear, effective resolution. We aim to respond within 24 hours once all the required details are received.
Your experience matters to us, and we’re here to support you through this.
Warm regards,
Webafrica Crew
Quick and excellent service
Quick and excellent service, orderd my package, waiting period is 5 business days but I was activated in 2 days,I will recommend anyone to go with Webafrica, thanks 😊
3 July 2026
Unprompted review
Reply from Webafrica
Hey James
A heartfelt thank you for the 5 stars 💗
We are glad to have you with Webafrica and look forward to continuing to support you.
Keep track of your connection, usage, and updates all in one place with the Webafrica app. Webafrica Mobile App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
I’m happy with the service just…
I’m happy with the service just connected to vuma today
But also your service is slow before installation wish you could get more Tecnicians to push installations
3 July 2026
Unprompted review
Reply from Webafrica
Hi Nathan
Thank you for the wonderful rating 🚀💗
We appreciate the support and are always here if you need help or have questions.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app. Webafrica Mobile App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
I was very disappointed and frustrated
I was very disappointed and frustrated, I was not getting necessary help on the WhatsApp chat line since 08:20,, till 16:00 I was passed around from one agent to another without getting assistance and I even wondered if you your staff is proberly train.
2 July 2026
Unprompted review
Reply from Webafrica
Hi Lebogang,
Thank you for sharing your experience so openly. We can completely understand how frustrating and exhausting it must have been to wait from 08:20 to 16:00 without receiving the help you needed, especially after being passed between agents. That’s not the level of support we aim to provide, and we hear your concern around the experience you received.
We have arranged for our onboarding support team to get in touch with you to assist with your Vumatel connection setup as a priority. The focus will be on giving you clear, consistent guidance and getting everything up and running without any further delays.
Your feedback around the chat experience and consistency of support is important to us. It highlights where we need to improve to ensure every interaction feels seamless, informed, and supportive from start to finish.
We appreciate you bringing this to our attention, and we’re here to turn this around for you.
Warm regards,
Webafrica Crew
Does not even deserve a star
Does not even deserve a star. Unprofessional staff. Installation so clumsy its actually pathetic. Access is only limited to my lounge, can't work from the other rooms. Pathetic service
1 July 2026
Unprompted review
Reply from Webafrica
Hi there,
Thank you for sharing your experience so honestly. We can understand how disappointing this must feel, especially when your installation hasn’t delivered the coverage you need to use your connection comfortably throughout your home.
The limitation to one area suggests a WiFi coverage or setup issue rather than the fibre line itself, and that’s something we can work with you to improve. Placement of the router plays a big role, ideally it should be in a central, open space to allow the signal to reach multiple rooms. In some homes, adding a mesh system or extender can also make a big difference in achieving full coverage.
That said, the experience you’ve described around the installation and support is not what we want for you. We’d really appreciate the opportunity to take a closer look at your setup and guide you toward a solution that gives you the coverage you expected.
Your feedback has been reported to the relevant teams to ensure improvements where necessary. Thank you for bringing this to our attention.
Warm regards,
Webafrica Crew
Absolutely pathetic service
Absolutely pathetic service. From the time I got the equipment not one person can assist in getting this shig online. Seems like the worst isp I've ever come across. Sorry to say but if anyone is considering webafica please dont risk it you will make the biggest mistake ever.
2 July 2026
Unprompted review
Reply from Webafrica
Hi Christopher,
Thank you for sharing your experience so openly. We can completely understand how frustrating it must be to have your equipment in hand and still not be able to get online, especially after struggling to get clear assistance. That’s not the kind of first impression we want you to have.
We have arranged for our onboarding support team to call you and assist with your Metrofibre connection setup as a priority. The focus will be on guiding you step by step, making sure everything is configured correctly, and getting you connected without any further delays.
Your feedback on the difficulty in getting help and the overall experience is important to us. It highlights where we need to do better in being more accessible, consistent, and supportive from the start.
We’d really value the opportunity to turn this around for you and get your connection up and running smoothly.
Warm regards,
Webafrica Crew
The service delivery was quick and the…
The service delivery was quick and the workers did a great job they were freindly and the network is to notch everything is splendid im loving it im enjoying my fibre as we speak
2 July 2026
Unprompted review
Reply from Webafrica
Morning Timmy
We really appreciate the 5-star review 💗
It is always great to see happy customers. Our team is here whenever you need support.
Warm regards,
Webafrica Crew
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