On call Agents are the best compared to online agents who will keep on transferring your query to one agent after another without any help at the end of the day...But overall..I'm happy with how fast... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My address was not picked up by Webafrica on their system, but it was installed perfectly by the technicians I'm happy with the service so far.
Company replied
I got reconnected faster than I thought it would take. Very efficient and easy to use webiste and whatsapp chatbox
Company replied
The installation time was slow and lack of communication.as some customers live far from home and want to stay connected to their family.but family is happy now we can connect thank you
Company replied
Company details
Written by the company
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or chat to us on WhatsApp Live Chat. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contact info
South Africa
- 021 464 9500
- www.webafrica.co.za
3.8
Great
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 24 hours
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Absolutely pathetic service
Absolutely pathetic service. From the time I got the equipment not one person can assist in getting this shig online. Seems like the worst isp I've ever come across. Sorry to say but if anyone is considering webafica please dont risk it you will make the biggest mistake ever.
2 July 2026
Unprompted review
Reply from Webafrica
Hi Christopher,
Thank you for sharing your experience so openly. We can completely understand how frustrating it must be to have your equipment in hand and still not be able to get online, especially after struggling to get clear assistance. That’s not the kind of first impression we want you to have.
We have arranged for our onboarding support team to call you and assist with your Metrofibre connection setup as a priority. The focus will be on guiding you step by step, making sure everything is configured correctly, and getting you connected without any further delays.
Your feedback on the difficulty in getting help and the overall experience is important to us. It highlights where we need to do better in being more accessible, consistent, and supportive from the start.
We’d really value the opportunity to turn this around for you and get your connection up and running smoothly.
Warm regards,
Webafrica Crew
The service delivery was quick and the…
The service delivery was quick and the workers did a great job they were freindly and the network is to notch everything is splendid im loving it im enjoying my fibre as we speak
2 July 2026
Unprompted review
Reply from Webafrica
Morning Timmy
We really appreciate the 5-star review 💗
It is always great to see happy customers. Our team is here whenever you need support.
Warm regards,
Webafrica Crew
Service is very bad
Service is very bad , Internet connection is the worst i upgraded to the 100 mbps package after having problems with 50 mbps but now it is even way worse
2 July 2026
Unprompted review
Reply from Webafrica
Hi Mogamat,
Thank you for sharing this. We can understand how frustrating it is to upgrade your line and then experience even worse performance; that’s the opposite of what should happen, and it’s not the experience we want for you.
Let’s work through a few key checks that often make a big difference in improving speed:
1. Test with a wired connection
Connect a device directly to your router using an Ethernet cable and run a speed test. This helps confirm whether the issue is with the line itself or just the WiFi performance. WiFi can reduce speeds due to interference or distance.
2. Restart your router and fibre device (ONT)
Switch both off, wait 2 to 3 minutes, then power them back on, starting with the fibre box (ONT) and then the router. This refreshes your connection and can resolve profile or session issues.
3. Check your WiFi environment
Distance, walls, and interference from other devices can weaken your signal. Try testing close to the router. If speeds improve nearby but drop off in other rooms, a WiFi extender or mesh system may help improve coverage.
4. Reduce background usage
Make sure no large downloads, streaming, or multiple devices are using bandwidth while testing. This can significantly impact available speed.
5. Use the correct WiFi band (we strongly recommend you reach out to our Support team via WhatsApp for help with this one)
If your router supports both 2.4GHz and 5GHz:
5GHz gives faster speeds at a shorter range
2.4GHz gives wider coverage but lower speeds
Switching between them can help, depending on your setup.
6. Test at different times
If speeds drop during peak hours, it could indicate network congestion, which we can escalate for further investigation.
If you’re still not getting close to your expected speeds after these steps, we’d like to take this further for you. Please send us a WhatsApp message with your account details so we can run diagnostics, confirm your line profile, and work with the fibre provider to resolve this properly.
We appreciate you raising this, and we’re here to help get your connection performing the way it should.
Warm regards,
Webafrica Crew
Currently having billing issues due to…
Currently having billing issues due to my payment going through but my wifi still being off. WhatsApp line a extremely slow and useless and so is the customer service agents. Pathetic Customer service really. The type to not care at all for their customers. Seems like it's only Thebogo working there handing all sales calls because when the only time you can get through to someone is when you want to activate a new service.
Why would a company treat customers so poorly. I just need someone to assist me with billing and it's been over 2 hours now since my last request for assistance on the WhatsApp line.
Web Africa no man. Don't put people who dont wanna work calls in your call center. Who does the QA??? What weak KPI's are there that allows agents to lie and drop calls while customers are speaking? Why would you let a long business relationship with your customer go to nothing.
Please have someone who can help me call me back immediately.
2 July 2026
Unprompted review
Reply from Webafrica
Hi Maureen,
We understand how frustrating this has been. After making a payment, you'd naturally expect your service to be restored promptly. Having to wait for assistance while your connection remains offline, along with the experience you've described across our support channels, has clearly fallen short of your expectations.
We'd like the opportunity to investigate your experience thoroughly. Please email customer-reviews@webafrica.com with the review details, a link or screenshot of your review, and your registered Webafrica email address. Once we've received all the required information, we'll securely verify your account, review your billing concerns and the support experience you've described, and ensure the matter is directed to the appropriate team.
Our team aims to respond as soon as possible, with a general turnaround time of up to 24 hours after receiving all the required details.
Warm regards,
Webafrica Crew
This is the most terrible services I…
This is the most terrible services I have dealt with. You can only contact their sales department telephonically and once you contracted under their seevices you will never be able to get the assistance you want from their agents who uses general templates to answer yoyr questions and when they use their own words they cant even spell properly, also taking their time to respond I mean for each message i sent they have delays of 10minutes to respond. This is a scam they have AI system to chat with on their App that does not even work. Now here is the pattern and I want them to prove me wrong, each month I have late fees added to my account when their debiting system does not debit my account on the set and agreed day then they add penalty fees getting more than the agreed amount and not even providing the relevant channels to resolve my issue regarding their awful connection or incompetent communication channels
30 June 2026
Unprompted review
Reply from Webafrica
Hi Naboeiah,
We understand how disappointing this experience has been. From the delays in receiving responses and the difficulty accessing support, to your concerns about the recurring late fees and the reliability of your connection, it's clear this has had a significant impact on your confidence in our service. We appreciate you taking the time to outline your concerns.
We'd really appreciate the opportunity to investigate this thoroughly. Please email customer-reviews@webafrica.com with the review details, a link or screenshot of your review, and your registered Webafrica email address. Once we've received all the required information, we'll securely verify your account, review the concerns you've raised regarding your billing, communication, and service experience, and assist you further.
Our team aims to respond as soon as possible, with a general turnaround time of up to 24 hours once all the required details have been received.
Warm regards,
Webafrica Crew
Good customer service and very delayed…
Good customer service and very delayed response to the chats.
1 July 2026
Unprompted review
Reply from Webafrica
Hi Shane
Thank you for the amazing rating ✨
Your support means a lot to us. We are always here if you need a hand with anything.
Warm regards,
Webafrica Crew
I am connected within under an hour and…
I am connected within under an hour and am happy with their service
1 July 2026
Unprompted review
Reply from Webafrica
Morning Byron
A heartfelt thank you for the 5 stars 💗
We are glad to have you with Webafrica and look forward to continuing to support you.
Warm regards,
Webafrica Crew
Fast and efficient services
1 July 2026
Unprompted review
Reply from Webafrica
Hello Mellisa
Thank you for the wonderful rating 🚀💗
We appreciate the support and are always here if you need help or have questions.
Warm regards,
Webafrica Crew
Vuma Magical
My experience with Vuma has been great fast 5G network,and reliable also. The Company is growing really fast, great customer service ✌️✌️
30 June 2026
Unprompted review
Reply from Webafrica
Hey Thato
We really appreciate the 5-star review 💗
It is always great to see happy customers. Our team is here whenever you need support.
Warm regards,
Webafrica Crew
The people that they were assisting …
The people that they were assisting they were friendly and they know their work ,explained everything clearly and in a simple way
1 July 2026
Unprompted review
Reply from Webafrica
Hey Winnie! We really appreciate your support! Thank you for taking the time to share it with us. We’ll keep doing our best to deliver an experience that lives up to your expectations every time.Hi Winnie,
Kind regards,
The Webafrica Crew
Very terrible customer care
Very terrible customer care, you text their WhatsApp bot and it doesn't reply , wifi can go for 4 day periods at a time with no contact, I literally just paid but it's been 12 hours I'm still not connected but I got messages saying I'm connected , scam!!!
1 July 2026
Unprompted review
Reply from Webafrica
Hi Mukovheli,
Being unable to get online after reactivation, especially after already making payment, can be incredibly frustrating. Getting messages confirming activation while your connection still doesn’t work only adds to the confusion, and that’s completely understandable.
To help get things working as quickly as possible, a GPON provision (line refresh) has already been completed on your connection. This usually clears any underlying issues on the line. Please switch your router off, leave it off for about 10 minutes, then turn it back on and test your connection again and this should restore connectivity.
Your experience has been shared with the Service Quality Team so that the delays in support and the impact of this situation can be reviewed and improved.
Warm regards,
Webafrica Crew
Very disappointed with WebAfrica
Very disappointed with WebAfrica. I was charged an additional R1,000+ that was never communicated to me. I’ve asked them to review the recorded calls, which will confirm this, but my issue remains unresolved.
WhatsApp-only support is frustrating—agents take hours to respond, conversations get terminated, and no one takes ownership. This is inefficient, inconvenient, and unacceptable.
I want my money back!!
1 July 2026
Unprompted review
Reply from Webafrica
Hi Karabo, thank you for sharing this. We can completely understand how frustrating and concerning this must be, especially when it comes to unexpected charges and trying to get clear answers.
We can see that one of our Billing support agents connected with you on chat earlier today and assisted with detailing your invoices, along with confirming the next steps directly. Your request, including the review of the recorded calls, forms part of the ongoing investigation.
We know how important it is to have full clarity and resolution here, and the team is actively working on your query to ensure it’s properly addressed. We’re committed to seeing this through and providing you with a clear outcome.
Warm regards,
Webafrica Crew
Monique was excellent with the service…
Monique was excellent with the service I received. NO Complains. Must keep up the good work. If there a promotion to offered Monique must be considered.Out of 10 I will give her 20
1 July 2026
Unprompted review
Reply from Webafrica
Hi Kevin, this is absolutely wonderful to read. Thank you for sharing it with us.
We're so glad Monique delivered such a standout experience, professional, friendly, and making everything feel effortless. A 20 out of 10 is something special, and we'll make sure your kind words and recognition are shared with her and the team.
Feedback like this means the world to us, and we'll keep working hard to give you more moments just like this.
Need quick access to your account? The Webafrica App has you covered. Get started: Webafrica App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
I made a payment to Webafrica on the 19…
I made a payment to Webafrica on the 19 June 2026. The agent assisting me at the time confirmed that the next payment will be after 28 days. Today, I receive an SMS stating that my payment was unsuccessful and that my services will be disconnected. This is pathetic and absolutely unprofessional. How can I make a full payment for using WiFi for less than half the month and then pay again. I have the what's app chat to confirm the agents message
1 July 2026
Unprompted review
Reply from Webafrica
Hi Kercy, thanks for reaching out and for explaining what’s happened. We can understand how frustrating this must feel.
Just to clarify, the charge on your profile is a pro-rata amount from 19 June to the end of June. As we bill a month in advance, your July invoice was generated on 1 July and is due for payment. This is why you may have received a suspension notice.
Your service is a recurring debit order triggered for payment automatically on the 1st of every month. To proceed with your monthly payment for July, the quickest way to get back online is by settling your account at pay.webafrica.co.za.
Please feel free to reach out to us via private message for any further assistance.
Warm regards,
Webafrica Crew
No service and failed communication
Subject: Accountability + Refund for Service Failure – Since 04 May 2026
Hello Vuma/Web Africa,
My internet has been down since 04 May 2026. I reported it on 09 May 2026. Since then I’ve spoken to 8+ agents on WhatsApp, and every time I had to repeat the same information to robotic, generic replies. No solution. No proper communication.
I paid for a service I did not receive. I cancelled effective 04 June 2026, returned the router, yet another debit order still went through.
This is unacceptable.
1. When will you take accountability for billing me with no service?
2. When will I get written confirmation of cancellation and a refund for May and June?
I am done with the run-around. Please resolve this immediately.
2 June 2026
Unprompted review
Reply from Webafrica
Hi Neli, thank you for taking the time to share this. We completely understand how frustrating this experience has been, especially after multiple interactions without clear resolution.
We’d really appreciate the chance to assist further and get this properly resolved for you. Please email customer-reviews@webafrica.com with your review details, a link or screenshot of the post, and your registered email address so we can securely verify your information and take full ownership of the matter.
Our team will investigate the downtime, billing, and cancellation concerns, and provide you with clear feedback and next steps. We aim to respond within 24 hours once all the required details are received.
We’re committed to making this right and ensuring you get the clarity and resolution you’ve been asking for.
Warm regards,
Webafrica Crew
Excellent service n staff
30 June 2026
Unprompted review
Reply from Webafrica
Hi Corlette
Thank you for the amazing rating ✨
Your support means a lot to us. We are always here if you need a hand with anything.
Warm regards,
Webafrica Crew
My experience has been nothing short of…
My experience has been nothing short of amazing .
The activation literally took a few minutes
I would definitely recommend it to my community. THANK YOU
25 June 2026
Unprompted review
Reply from Webafrica
Hi Mike
Thank you for the wonderful rating 🚀💗
We appreciate the support and are always here if you need help or have questions.
Warm regards,
Webafrica Crew
Agents demanding money from us whilst…
Agents demanding money from us whilst your policies says we shouldn't pay your agents
30 June 2026
Unprompted review
Reply from Webafrica
Hello Mpho
Thank you for bringing this to our attention, this is very serious and not in line with how we operate.
Our policy is clear, agents will never request or accept any direct payments from customers. All payments must be made through Webafrica channels only.
Please send us your registered email address and any details of this interaction via a WhatsApp message, including the agent’s name, date, and any proof if available. We will urgently investigate this with the relevant teams and take the necessary action.
Your safety and trust are extremely important to us, and we appreciate you flagging this so we can address it immediately.
Warm regards,
Webafrica Crew
Reply from Webafrica
Morning Juan
Thank you for the awesome rating 💗✨
We love seeing feedback like this. Our team is always here if you ever need assistance.
Life’s easier with the Webafrica App, quick, simple, and made for you. Learn more: Webafrica App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
Unreliable internet connection
Unreliable internet connection. I have been experiencing issues for about 4 weeks. My emails and WhatsApp messages are not responded to. I have been requesting for a technician to come through but they keep telling me to restart, check connection and repeat. I don't know if its the router or the bandwidth.
1 June 2026
Unprompted review
Reply from Webafrica
Hi Paula, thank you for sharing this with us. Four weeks of intermittent connection is not the experience we want for you, and we completely understand how frustrating the repeated troubleshooting can feel.
When our support team asks you to restart and check connections, it is not to delay a technician visit. These steps help isolate whether the issue is with the router, your home setup, or the line itself. This allows us to avoid unnecessary call-out delays and get the right fix in place faster.
Here are a few expert checks you can try that go beyond a simple restart:
1. Check for line stability (ONT lights)
Have a look at your fibre box (ONT). The LOS light should be off and the PON light stable. If LOS is red or flashing, it points to a line issue, not your router.
2. Test via Ethernet cable
Connect a device directly to the router using a LAN cable. If the connection is stable via cable but not on WiFi, the issue is likely WiFi interference or router placement.
3. Optimise router placement
Place your router in a central, open area, away from walls, metal objects, and appliances like microwaves. Poor placement is one of the most common causes of unstable WiFi.
4. Check for network congestion
If multiple devices are streaming or downloading at the same time, it can affect performance. Try disconnecting some devices and test again.
5. Change the WiFi channel or frequency
If you are in a busy area, overlapping WiFi networks can cause interference. Switching between 2.4GHz and 5GHz, or changing the channel, can improve stability.
6. Run a speed and packet loss test
This helps identify if the issue is bandwidth-related or if there is instability on the line.
Most common causes we see:
WiFi interference or poor router positioning
Faulty or ageing routers
Line instability from the fibre network provider
High usage or device congestion in the home
If the issue continues after these steps, we would definitely want to take this further for you. Please reach out to us via WhatsApp so we can run live diagnostics on your line and, if needed, arrange a technician with the correct context already in place.
We are here to get you back to a stable, reliable connection as quickly as possible.
Warm regards,
Webafrica Crew
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