On call Agents are the best compared to online agents who will keep on transferring your query to one agent after another without any help at the end of the day...But overall..I'm happy with how fast... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My address was not picked up by Webafrica on their system, but it was installed perfectly by the technicians I'm happy with the service so far.
Company replied
I got reconnected faster than I thought it would take. Very efficient and easy to use webiste and whatsapp chatbox
Company replied
The installation time was slow and lack of communication.as some customers live far from home and want to stay connected to their family.but family is happy now we can connect thank you
Company replied
Company details
Written by the company
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or chat to us on WhatsApp Live Chat. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contact info
South Africa
- 021 464 9500
- www.webafrica.co.za
3.8
Great
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Your service is very poor
Your service is very poor. I have been waiting for username and password. I logged 2 incident until today is not resolved. It has been ful 3 weeks I applied for a line from Webafrica.
15 July 2026
Unprompted review
Reply from Webafrica
Hi Zwakele,
Waiting weeks after placing your order and still not having the service active can be incredibly frustrating, especially when you're expecting a smooth and straightforward sign-up experience. This is not the level of service we aim to provide, and we understand how disappointing this delay must be.
We'd really like the opportunity to take a closer look and understand exactly what is holding up your order. Please email customer-reviews@webafrica.com with your review details, a link or screenshot of your post, and your registered email address so we can securely verify your information and investigate further.
Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours once all the required information has been received.
Warm regards,
Webafrica Crew
Honestly am so happy about the WiFi
Honestly am so happy about the WiFi, it will help a lot to the kids doing their homeworks and assignments. Things will be much easier from now on. Am so grateful about the installation and it didn't make us wait for long. Regards
ML Mokhomola.
15 July 2026
Unprompted review
Reply from Webafrica
Hey Motsatsi! It's wonderful to know your new fibre connection is already making a positive difference for your family! Having a reliable internet connection can make everyday tasks like homework and assignments so much easier, and we're pleased the installation was completed smoothly without a long wait.
We'll continue working hard to make sure you enjoy a dependable connection and a hassle-free experience for years to come.
Kind regards,
The Webafrica Crew
I once lodged a complaint and it was…
I once lodged a complaint and it was satisfactorily resolved and my service was subsequently restored. My refund was also processed expeditiously on two occasions.
Thank you and five up!!!
12 May 2026
Unprompted review
Reply from Webafrica
Hi Mothei,
We're delighted to hear that your concerns were resolved to your satisfaction, your service was restored, and your refunds were processed promptly. It's wonderful to know that your experience has left you feeling confident in our service. Thank you for your continued support and your five-star rating!
Everything you need to manage your internet is right in your pocket with the Webafrica app.
Webafrica Mobile App Guide (Latest App version: 2.1.2)https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/
Warm regards,
Webafrica Crew
I am writing to formally express my…
I am writing to formally express my dissatisfaction with the service I recently received. I reached out for assistance, but unfortunately, my issue was not resolved, and I did not receive the level of support I expected.
Despite my efforts to seek help, there was a lack of communication and follow-through from your team. This experience has been frustrating and disappointing, especially as I trusted your organization to provide reliable and efficient service.
I kindly request that this matter be reviewed as a priority and that appropriate action be taken to address my concern. I would also appreciate clear feedback on how this issue will be resolved and what steps will be taken to prevent similar situations in the future.
I look forward to your prompt response and a satisfactory resolution. Your team is nonchalant they drill wall but to give me feedback as to why there was no installation they didn't bother.
30 June 2026
Unprompted review
Reply from Webafrica
Hi Phumzile,
We hear your frustration, and this is not the experience we want for you at all. Being left without clear feedback after a visit, especially when work was already done on-site, is understandably upsetting.
We have taken action to move this forward. We have arranged for our onboarding support team to call you to walk through exactly what happened during the installation attempt, clarify why it could not be completed on the day, and guide you through the next steps to get your Vuma Reach fibre service fully set up.
In the meantime, we are also engaging directly with our installation partners to get a detailed report on the visit, including why communication was missed, so we can address this properly and prevent it from happening again.
We are committed to seeing this through with you and ensuring you are kept informed every step of the way. If there is anything specific you would like us to prioritise ahead of the call, feel free to let us know here, and we will make sure it is included.
We appreciate you raising this with us and giving us the opportunity to make it right.
Warm regards,
Webafrica Crew
Reply from Webafrica
Hey Ntavhanyeni,
Thank you for taking the time to share your positive feedback. We're delighted to hear that your installation was completed on time and that your experience met your expectations. Providing a smooth and timely installation is something we always strive to achieve.
We'll continue delivering reliable service and a seamless experience from installation through to ongoing support.
Warm regards,
The Webafrica Crew
Am not happy with the connection the…
Am not happy with the connection the fiber doesn't connect properly it now not at all working the technician did not change the cable he used an old cable that was here in the house and said he will come back and change the cable tomorrow since it was late but never showed up since I've been waiting for him but nothing from him
15 July 2026
Unprompted review
Reply from Webafrica
Hi Lufuno,
Struggling with an unstable connection and then being left waiting for a technician who never returned as expected can be incredibly frustrating. This is not the smooth installation experience we want for our customers.
We’d really like the opportunity to take a closer look and assist further. Please email customer-reviews@webafrica.com with your review details, a link or screenshot of your post, your registered Webafrica email address, and confirmation of what the PON and LOS lights are currently doing on the fibre unit. This information will help us investigate the connectivity issue more effectively.
Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours once all the required information has been received.
Warm regards,
Webafrica Crew
Their service is very pathetic as I…
Their service is very pathetic as I reported my wifi that was disconnected even though the payment was deducted on the 1st July … the only thing they keep on telling me is that they escalated th ed matter to the finance department of which I don’t know whether their finance team is lazy to do their work or they are undermining our concerns about their service delivery they provide to us….just imagine not having connection the whole weekend up to date and the is kids at home for school holidays with no tv…or web Africa is a disappointment…what makes me more frustrated they don’t even have a contact no where you can get hold of them…
15 July 2026
Unprompted review
Reply from Webafrica
Hi Olwethu,
We understand how frustrating and disruptive this has been, especially having no connection over a weekend after your payment was already deducted. Being left without updates while repeatedly hearing that the matter has been escalated only adds to the frustration.
We’d really like the opportunity to step in and get this resolved for you as quickly as possible. Kindly email customer-reviews@webafrica.com with your review details, a link or screenshot of your post, and your registered Webafrica email address. Once we’ve received all the required information, we’ll verify your account and engage the relevant teams to address the disconnection and billing concern urgently.
Our team aims to respond as soon as possible, with a general turnaround time of up to 24 hours after receiving your details.
Warm regards,
Webafrica Crew
Pathetic service
My house was struck by lightning in September 2025 and my router was damaged in the process. I have been trying since then to get it replaced but to no avail. I speak to useless bots and when I get to speak to an agent online or a salesperson via the phone, no one gets back to me or comes out to replace the router. I was told yesterday by Craig that the matter will be escalated and a representative will call me in 2 hours. I'm still waiting for the call. I spoke to Mymoena this morning who told me a ticket had been logged in November last year, but no one contacted me or came out to replace the router. She said she will let her manager know and I will receive a call later today. If no one calls, I will need to explore legal action as I am paying for a service that I am not receiving.
30 September 2025
Unprompted review
Reply from Webafrica
Hi Ian
Trying to get a faulty router replaced for such an extended period, while repeatedly following up and being promised callbacks that don't materialise, can be incredibly frustrating. This is certainly not the experience we want for our customers and it's clear that it has fallen well short of expectations.
We are happy to hear the matter has been escalated and that assistance has been arranged. However, we recognise that the lack of follow-through has fallen short of the standard of service we aim to provide. Your feedback has been shared with our Service Quality Team for review so that we can improve both communication and follow-up on cases such as this.
Warm regards,
Webafrica Crew
Takes very long to install and get connected
The time from initiation till connection took 3 weeks which is extremely long, not to mention the poor communication methods, but nonetheless, they were very helpful and now I’m finally connected
14 July 2026
Unprompted review
Reply from Webafrica
Hi Sibusiso,
Thank you for taking the time to share your honest feedback. We understand that waiting an extended period for your connection and experiencing poor communication along the way would have been frustrating.
While it's great to hear that you're now connected and that the process ultimately reached a positive outcome, we recognise that the path to getting there was not as smooth as it should have been. This is not the onboarding experience we aim to provide, and your feedback highlights where we need to do better.
Your comments have been shared with our Service Quality Team to review the installation journey and communication touchpoints, so we can continue improving the experience for future customers.
We're pleased to have you connected at last and appreciate the patience you've shown throughout the process.
Warm regards,
Webafrica Crew
Easy and efficient
Easy and efficient !
The guys came to install and even though it was my fault as to why they couldn’t complete the first time someone would immediately call me to get this resolved at another time.
Finally sorted today thank you so much for your patience !
14 July 2026
Unprompted review
Reply from Webafrica
Hey Aeyesha! We're delighted to hear that your installation experience was ultimately a positive one. We truly appreciate your understanding, and we're glad our team stayed in touch to arrange a convenient follow-up and ensure everything was successfully completed. It's great to know that their patience and commitment made the process as smooth as possible.
We'll continue delivering efficient service and dedicated support every step of the way.
Warm regards,
The Webafrica Crew
Reply from Webafrica
Hi Matodzi,
Thank you for your fantastic feedback! We're delighted to hear that you've had a great experience with Webafrica and that our fast service has made a positive impression. Your support means a great deal to us. Thank you for choosing Webafrica.
Manage your fibre service anytime with the Webafrica app.
Webafrica Mobile App Guide (Latest App version: 2.1.2) https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/?utm_source=chatgpt.com
Warm regards,
Webafrica Crew
They came in agreed time to install
They came in agreed time to install, I didn't have to wait or call to ask their whereabouts. No damage to my property. I did not struggle to connect, everything was smooth. The staff was professional and friendly.
14 July 2026
Unprompted review
Reply from Webafrica
Hi Vuyelwa
Thank you so much for the 5 stars 💗
We really appreciate you taking the time to share the love. If you ever need a hand with anything, our team is always here and happy to help.
Take control on the go—search “Webafrica” in your app store and download the app today.
Warm regards,
Webafrica Crew
If I could give WebAfrica zero stars
If I could give WebAfrica zero stars, I would.
I’ve officially been without internet for 17 days. Funny enough, when it’s time to sign you up and install your line, everything happens at lightning speed. But the moment you’re a paying customer and something goes wrong, you’re completely on your own.
For the last 7 consecutive days, I’ve been told my issue has been “escalated” and marked as “urgent.” By who? WhatsApp agents who don’t even have direct access to technicians. Their entire job seems to be sending an email and telling you someone will get back to you. Then… nothing.
To make matters worse, technical support is only available via WhatsApp. You can’t pick up the phone and speak to a technician. You can’t call someone to explain what’s happening. You just sit there, day after day, waiting while receiving the same copy-and-paste responses.
I’m a new customer, and I’ve already spent more days without internet than with it. Think about that.
I was warned about WebAfrica before signing up, and I didn’t listen. I even made a bet with my friends on how long it would take them to fix my connection. My money is on one month at this point—and honestly, I’m starting to think I might win.
If you value responsive customer service, accountability, and a company that actually takes its paying customers seriously when things go wrong, I’d strongly recommend looking elsewhere before choosing WebAfrica.
Signing up is easy. Getting support when you actually need it? That’s a completely different story.
13 July 2026
Unprompted review
Reply from Webafrica
Morning Tebogo
We can see how frustrating and disappointing this has been, especially being without a connection for such an extended period and not getting the level of support you expected. Your experience matters, and we take accountability for the delays and lack of clear progress you’ve encountered.
We’ve reached out to our Vumatel account partners for urgent assistance to restore your connection. We can see that the Vumatel unit was recently swapped out, and the systems still need to be updated with the new ONT details linked to your address. This is currently preventing your service from coming online.
Your fault is being actively tracked under Webafrica reference WA3027116, and our Vumatel partners are working with us under Vumatel fault ref#01477475 to get your connection up and running as soon as possible. We will continue to keep you informed with updates via SMS so you are not left without feedback.
We remain committed to getting this resolved for you as quickly as possible.
Warm regards,
Webafrica Crew
Everything took very long from…
Everything took very long from organising installation to activation it was just bad customer service
13 July 2026
Unprompted review
Reply from Webafrica
Hello Victor. We never want our customers to feel unheard or frustrated. Thank you for sharing your feedback—it has been passed along to the relevant customer journey teams so they can review your experience and make improvements where needed. We're committed to making things better for you and all our clients.
Jump into your app store, search “Webafrica,” and take control of your account in seconds 💪
Warm regards,
Webafrica Crew
Installation guys
The installation guys did a wonderful job wen installing the wire is placed on the wall so neat I appreciate their work
13 July 2026
Unprompted review
Reply from Webafrica
Morning Theresa
Thanks for the 5 stars! 💗✨
We are so happy to have you as part of the Webafrica family. If you ever need support, we are just a message away.
Get everything you need in one place—just search “Webafrica” in your app store and install 🙌
Warm regards,
Webafrica Crew
Webafrica
With webafrica, I signed up for 10 Mbps, and for the past 4 months, if not more, I've been given 1 Mbps or less; it is a real letdown.
1 December 2025
Unprompted review
Reply from Webafrica
Hi Pulane, we’re really sorry to hear about the slow speeds you’ve been experiencing, especially over such a long period. Getting 1 Mbps on a 10 Mbps service is understandably frustrating, and not the experience we want for you.
To help improve your Telkom LTE performance, here are a few quick tips you can try:
• Restart your router and leave it off for at least 2–3 minutes before powering it back on
• Check your signal strength and place the router near a window or higher up for better reception
• Reduce congestion by limiting the number of connected devices, especially during peak times
• Run a speed test while connected via Ethernet (if possible) to rule out WiFi interference
• Change the router position or direction slightly to find the best signal spot
LTE speeds can fluctuate due to coverage, network congestion, and signal quality, but we’d really like to take a closer look and help stabilise your connection.
Please reach out to us via WhatsApp, and our support team will run checks on your line, network status, and help with further troubleshooting or next steps. We’re here to get you back to the speeds you should be enjoying.
Warm regards,
Webafrica Crew
the workers did a splendid job everyone was friendly and mr tebogo the superviser was amazingly polite and patient ... the speed is perfect.
the Wi-Fi speed is perfect the workers we very friendly and locals were the ones installing very happy with them hiring locals and Mr. Tebogo was very friendly and very patient .
11 July 2026
Unprompted review
Reply from Webafrica
Morning Kananelo
Thank you for the 5 stars 💗
It is always wonderful to see happy customers. Please reach out anytime if there is something we can help with.
Find us in your app store by searching “Webafrica” and download the app today ✨
Warm regards,
Webafrica Crew
The wifi is doing great and we are…
The wifi is doing great and we are enjoying the Fibre 😉😉🙌
16 July 2025
Unprompted review
Reply from Webafrica
Hey Molau! Thank you so much for choosing us as your service provider! We really appreciate your 5-star review and your support.
Warm regards,
The Webafrica Crew
It was great because they were quick…
It was great because they were quick and efficient,with immediate effect.
Thanks Team,
Happy Customer
11 July 2026
Unprompted review
Reply from Webafrica
Hey Romarsha! Thank you so much for your amazing feedback! We're committed to making sure all our clients have the best experiences possible, and we'll continue to strive for this level of service or even better.
Warm regards,
The Webafrica Crew
PATHETIC
PATHETIC
I only give 1 star because I cannot give 0 stars.
They are absolutely horrible. The service is shockingly awful! Pathetic! I am waiting on their “easy peasy” support system on the app for half an hour every time they transfer me. Last time I waited a full hour before just giving up. I wanted a simple upgrade!! That’s it. All the people assisting (if you can call it that) were incompetent. I have been transferred sooo many times just for a simple upgrade. It’s ridiculous honestly!
PATHETIC!
11 July 2026
Unprompted review
Reply from Webafrica
Hi Marisa,
Trying to get a simple upgrade done while being transferred repeatedly and left waiting for extended periods can be extremely frustrating, especially when it turns something straightforward into a prolonged and exhausting experience.
This is not the level of service we want you to have when reaching out for assistance, and it’s clear that the process has fallen far short of expectations.
Your query has been escalated to the team handling orders, with a request for urgent follow-up and for detailed feedback to be provided to you via email.
Your experience has also been shared with our Service Quality Team to review the support process and improve how upgrades and customer interactions are handled going forward.
Warm regards,
Webafrica Crew
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