On call Agents are the best compared to online agents who will keep on transferring your query to one agent after another without any help at the end of the day...But overall..I'm happy with how fast... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My address was not picked up by Webafrica on their system, but it was installed perfectly by the technicians I'm happy with the service so far.
Company replied
I got reconnected faster than I thought it would take. Very efficient and easy to use webiste and whatsapp chatbox
Company replied
The installation time was slow and lack of communication.as some customers live far from home and want to stay connected to their family.but family is happy now we can connect thank you
Company replied
Company details
Written by the company
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or chat to us on WhatsApp Live Chat. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contact info
South Africa
- 021 464 9500
- www.webafrica.co.za
3.8
Great
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bullies and Liars
Worse service recently received from Webafrica. Bullying ,Lying to customers promise after many failed promises wouldn't recommend this to my friends and family. You don't even deserve that 1 star ⭐ rating
6 July 2026
Unprompted review
Reply from Webafrica
Hi Pambili,
Thank you for sharing your feedback. We understand how disappointing it is to feel let down after repeated promises and the experience you've described.
Please email us at customerreviews@webafrica.co.za with your Webafrica account details, a brief description of the issue, and any relevant reference numbers. This will allow us to review your concerns thoroughly and assist you further.
Warm regards,
Webafrica Crew
Poor Services at Webafrica
I am extremely disappointed with Webafrica's customer service.
For the past two weeks, I have been trying to activate an email account through their customer portal, but it still hasn't been activated. During this time, I have spent hours trying to resolve the issue through their WhatsApp support, but they were unable to help. I also spoke to one of their consultants, but that was equally unproductive.
As a last resort, I emailed the CEO, hoping the matter would finally receive attention. Unfortunately, I have not received any response.
A simple email account activation should not take weeks to resolve. The lack of effective support, poor communication, and failure to follow up have made this a very frustrating experience. Based on my experience, I cannot recommend Webafrica if you expect timely customer service and issue resolution.
21 July 2026
Unprompted review
Reply from Webafrica
Hi Jacques,
Thank you for taking the time to share your experience. We understand how frustrating it must be to wait this long for something that should have been a straightforward email account activation.
Please email us at customerreviews@webafrica.co.za with your Webafrica account details, the affected email address, and any relevant reference numbers. This will allow us to review your case in detail and assist you further.
Warm regards,
Webafrica Crew
Thanks a million to Tiffany kleyn for…
Thanks a million to Tiffany kleyn for her awesome service this morning,she deserves a raise she went above and beyond to get me sorted after wanting to cancel,she's amazing
21 July 2026
Unprompted review
Reply from Webafrica
Hi Rafiek
Thank you for the awesome rating 💗✨
We love seeing feedback like this. Our team is always here if you ever need assistance.
Pop over to your app store and search “Webafrica” to download the app and get started 🚀
Warm regards,
Webafrica Crew
I'm very much happy about VUMA and…
I'm very much happy about VUMA and their installers they are very kind and talkative even laughing and smiling to people's. I also love vuma workers because they didn't keep me waiting. I pay in the morning they install it during the day. Is working perfectly. I'm happy happy happy 🥰🥰 Those installers they deserve more well done they must keep up doing their best or good things. All of them : Service, Staff & Solution.
20 July 2026
Unprompted review
Reply from Webafrica
Hi Agnes
We’re absolutely delighted to hear about your experience. Thank you for sharing such wonderful feedback! 😊
It’s great to know that the Vuma installers provided friendly, efficient service and got you connected so quickly. We’ll be sure to pass on your kind words to them. They’ll really appreciate it!
We’re thrilled that everything is working perfectly and that you’re so happy with the service. Your support means the world to us.
Jump into your app store, search “Webafrica,” and take control of your account in seconds 💪
Warm regards,
Webafrica Crew
I am still having a very bad experience…
I am still having a very bad experience with webafrica I wanted to join them in Feb 2026 but the I cancelled after paying a R249 but ever since then they are just billing me and billing me and talking about routers which I have no idea of, this is going to impact my name and I am very angry I just want them to remove me from their data base because really I dont understand what is happening after they had to pay me a refund it is now me owing them R2 222.49 imagine My name is Rocshana W3401115 this is the account number I see
20 July 2026
Unprompted review
Reply from Webafrica
Hi Rocshana,
Thank you for providing your account number.
We've located your account and can see that there is currently an Openserve service linked to it. To help us investigate this further, could you please confirm via customer-reviews@webafrica.co.za whether an installation was ever completed at your premises?
Once we receive your confirmation, the relevant team will review the account history and assist with resolving the billing concerns you've raised.
Warm regards,
Webafrica Crew
They must not waist money on airtime
It's very affordable when coming to airtime usage
7 July 2026
Unprompted review
Reply from Webafrica
Hey Thato
Thank you for the awesome rating 💗✨
We love seeing feedback like this. Our team is always here if you ever need assistance.
Ready to get started? Search “Webafrica” in your app store and download the app now 🚀
Warm regards,
Webafrica Crew
Excellent service and internet…
Excellent service and internet coverage. Really worth it.
16 July 2026
Unprompted review
Reply from Webafrica
Hi Mbongeni,
Thank you for your fantastic feedback! It's wonderful to hear that you're enjoying reliable internet coverage and excellent service. Knowing that you feel Webafrica is worth it means a lot to us. Thank you for choosing Webafrica!
Manage your fibre in seconds, anytime, anywhere with the Webafrica app.
Webafrica Mobile App Guide (Latest App version: 2.1.2)https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/?utm_source=chatgpt.com
Warm regards,
Webafrica Crew
Vuma is the best 👌
I like the service
Their communication is the best
Always on time
Their staff is friendly
18 July 2026
Unprompted review
Reply from Webafrica
Hi Piniel,
Thank you for your wonderful feedback! It's fantastic to hear that you're enjoying our service, that our communication has met your expectations, and that our team has been friendly and reliable. We truly appreciate your support and thank you for choosing Webafrica!
Everything you need to manage your fibre is at your fingertips with the Webafrica app.
Webafrica Mobile App Guide (Latest App version: 2.1.2)https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/?utm_source=chatgpt.com
Warm regards,
Webafrica Crew
Worst service ever
Worst service ever, whatever you do, do not subscribe! Unless you do not want internet, then it is the right internet for you!
18 July 2026
Unprompted review
Reply from Webafrica
Hi Christine,
We understand how disappointing this experience has been and the impact it has had on your confidence in our service.
To ensure your concerns receive the attention they deserve, please email reviews@webafrica.co.za with your Webafrica account details and a summary of the issues you've experienced. Our Reviews Team will look into the matter with the relevant team and provide you with feedback on the way forward.
Warm regards,
Webafrica Crew
Anelisa T was an amazing…
Anelisa T was an amazing representative. She should get a promotion. This agent made a huge difference on how I felt about this company. She was caring helpful. We've been on my query for almost 2 hours and no complaints from my side . She was wonderful and did everything to the tea. You go girl. Just for verification this is Denworia giving you this feedback. Clock it girl. You people better give her a promotion excellent customer service. However the Company I don't like it. The feedback is for the agent not the company you are a horrible service provider
18 July 2026
Unprompted review
Reply from Webafrica
Hi Denworia,
Thank you for taking the time to share your feedback. We're delighted to hear that Anelisa T made such a positive impact on your experience. It's wonderful to know that she supported you with patience, care, and dedication throughout your query, and that her commitment stood out. We'll make sure your kind words are shared with her.
We also acknowledge your concerns about your overall experience with Webafrica. Your feedback is valuable and has been noted as we continue working to improve the service we provide.
Stay in control of your fibre service with the Webafrica app.
Webafrica Mobile App Guide (Latest App version: 2.1.2) https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/?utm_source=chatgpt.com
Warm regards,
Webafrica Crew
Been off for 2 weeks now hours and…
Been off for 2 weeks now hours and hours spent on live chat and whatsapp spoke to about 12 agents no one can solve my issue 3 tickets logged 2 routers tested some support take more then an hour to respond transfered countless times back and forth need to explain the issue 50times over the do the same scripted tests summed up in one word Useless, going to cancel my service and get a ISP that can actually solve my issue not even worth a 1 star.
3 July 2026
Unprompted review
Reply from Webafrica
Hello Clyde
We hear how frustrating and exhausting this has been, especially being offline for two weeks and having to repeat the same troubleshooting steps across multiple agents. That is not the experience we want for you, and we fully understand how this impacts your day-to-day, especially your work.
Your case has now been prioritised for focused attention, and our technical support team is scheduled to contact you on Friday. They will take full ownership of your query, review the history of the three tickets and previous tests, and work towards a clear, final resolution without putting you through the same steps again.
.
Warm regards,
Webafrica Crew
ON BOARDING
So far, I am very impressed with the service and the turnaround time of the installation. I applied on Thursday afternoon, and by Friday at 9:30 a.m., Ntokozo was already there and completed the installation in less than 15 minutes. Within 40 minutes or less, my internet was active. I hope the service continues to be this reliable going forward.
17 July 2026
Unprompted review
Reply from Webafrica
Hi Zabilon,
It's fantastic to hear that everything came together so efficiently, from your application through to installation and activation. Providing a smooth onboarding experience that gets our customers connected as quickly as possible is something we work hard to deliver.
We're grateful for your confidence in Webafrica and look forward to continuing to provide the reliable service and consistent support you expect from us.
Kind regards,
The Webafrica Crew
Communication could be a bit faster
Communication could be a bit faster, as response times were sometimes slow and updates were not always immediate. However, my order was eventually processed successfully and I am happy with the fibre service and installation overall.One area for improvement would be reducing the waiting time for Vuma installation. In my case, it took close to two weeks, and a quicker turnaround would make the customer experience even better.Despite these delays, I am satisfied with the end result. The fibre connection has been great, and I appreciate that everything was eventually completed successfully.
10 June 2026
Unprompted review
Reply from Webafrica
Hi Phakeme,
Thank you for your balanced and thoughtful feedback. We really appreciate you taking the time to share your experience.
We’re glad to hear that you’re happy with your fibre connection and that the installation was ultimately successful. That said, we do acknowledge your concerns around slower communication and the longer wait for the Vumatel installation. We understand how important timely updates and quicker turnaround times are to the overall experience.
Your feedback has been noted, and we’re continuously working with our partners to improve installation lead times, as well as enhancing our internal communication to keep customers better informed throughout the process.
We truly appreciate your patience and are pleased that you’re enjoying the service. If there’s ever anything you need, we’re here to help.
Warm regards,
Webafrica Crew
My vuma acc was terminated and it ddnt…
My vuma acc was terminated and it ddnt take long to reconnect after making the payments...the self service was easy and fast
13 July 2026
Unprompted review
Reply from Webafrica
Good morning. 🌞
We really appreciate the 5-star review 💗
It is always great to see happy customers. Our team is here whenever you need support.
Take control on the go—search “Webafrica” in your app store and download the app today 💚
Warm regards,
Webafrica Crew
From the on-go when i was speaking with…
From the on-go when i was speaking with an agent everything went smooth like explanation to applying up until the installation, but what amazed me most was the connection from first minute.
16 July 2026
Unprompted review
Reply from Webafrica
Hi Atlehang, 👋
Thank you so much for sharing this amazing feedback with us. We absolutely love hearing this!
We’re thrilled that your journey with us was smooth right from the start, from your first interaction with our agent all the way through to installation. It’s even better to hear that your connection impressed you from the very first minute; that’s exactly the kind of seamless experience we aim to deliver.
Your feedback truly means a lot to us, and we’ll be sure to share it with the team that made this possible.
Welcome to the Webafrica family. We’re so glad to have you with us 🚀
Your account, your way—search “Webafrica” in your app store and download the app 📱
Warm regards,
Webafrica Crew
The techs kept communication with me to…
The techs kept communication with me to keep me at ease that they are really on their way to my house and like that, they were quick, clean and professional 👌🏽🔥
16 July 2026
Unprompted review
Reply from Webafrica
Morning Mpumelelo
Thank you for choosing Webafrica and for the 5 stars 💗 We’re excited to keep delivering great value and dependable service.
Get everything you need in one place—just search “Webafrica” in your app store and install 🙌
Warm regards,
Webafrica Crew
Release my fibre line
I called this service provider to simply release my fibre line from their side as I want to make use of my own service provider because the service was already inactive when i moved to the new house. However it seems as though this service provider wants me to use webafrica by force not by choice as they are not responding to the requests to release the line from my service provider. i tried to contact Webafrica but they gave me more excuses than solution to get me to use them instead of what i want. I feel that the delay to release the line is intentional by webafrica since it is their fibrebox they literally want to bind me to make use of their services and i am entitled to freedom of choice you cannot force me to do anything. Release that fibreline you can come take that box as well i will get another one from my service provider because this is pathetic
15 July 2026
Unprompted review
Reply from Webafrica
Hi Thobile,
We understand how frustrating this situation has been, especially as you're trying to have the fibre line released so you can proceed with your preferred service provider.
To ensure your concerns receive the attention they deserve, please email reviews@webafrica.co.za with your Webafrica account details and a summary of the issues you've experienced. Our Reviews Team will investigate the matter with the relevant team and provide you with feedback on the way forward.
Warm regards,
Webafrica Crew
Your service is very poor
Your service is very poor. I have been waiting for username and password. I logged 2 incident until today is not resolved. It has been ful 3 weeks I applied for a line from Webafrica.
15 July 2026
Unprompted review
Reply from Webafrica
Hi Zwakele,
Waiting weeks after placing your order and still not having the service active can be incredibly frustrating, especially when you're expecting a smooth and straightforward sign-up experience. This is not the level of service we aim to provide, and we understand how disappointing this delay must be.
We'd really like the opportunity to take a closer look and understand exactly what is holding up your order. Please email customer-reviews@webafrica.com with your review details, a link or screenshot of your post, and your registered email address so we can securely verify your information and investigate further.
Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours once all the required information has been received.
Warm regards,
Webafrica Crew
Honestly am so happy about the WiFi
Honestly am so happy about the WiFi, it will help a lot to the kids doing their homeworks and assignments. Things will be much easier from now on. Am so grateful about the installation and it didn't make us wait for long. Regards
ML Mokhomola.
15 July 2026
Unprompted review
Reply from Webafrica
Hey Motsatsi! It's wonderful to know your new fibre connection is already making a positive difference for your family! Having a reliable internet connection can make everyday tasks like homework and assignments so much easier, and we're pleased the installation was completed smoothly without a long wait.
We'll continue working hard to make sure you enjoy a dependable connection and a hassle-free experience for years to come.
Kind regards,
The Webafrica Crew
I once lodged a complaint and it was…
I once lodged a complaint and it was satisfactorily resolved and my service was subsequently restored. My refund was also processed expeditiously on two occasions.
Thank you and five up!!!
12 May 2026
Unprompted review
Reply from Webafrica
Hi Mothei,
We're delighted to hear that your concerns were resolved to your satisfaction, your service was restored, and your refunds were processed promptly. It's wonderful to know that your experience has left you feeling confident in our service. Thank you for your continued support and your five-star rating!
Everything you need to manage your internet is right in your pocket with the Webafrica app.
Webafrica Mobile App Guide (Latest App version: 2.1.2)https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/
Warm regards,
Webafrica Crew
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.