Waylands Reviews 

729
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 373 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally helpful, polite, and knowledgeable during both vehicle purchases and routine maintenance appointments. Reviewers also appreciate the smooth, punctual vehicle collection and delivery options provided by professional drivers who thoroughly explain the entire process. Some reviewers were not happy with the customer service, noting unhelpful staff behavior and unresolved problems following their visits. A few people also mentioned poor communication regarding vehicle maintenance follow-ups, missing tools, and ignored complaints about ongoing repairs. Others expressed frustration when encountering unexpected mechanical issues and a lack of support from management after raising concerns.

What people talk about most

Staff

Reviewers express great appreciation for the staff, frequently highlighting their helpfulness,... See more

Service

Users describe positive interactions with service, highlighting courteous staff, prompt vehicle collection,... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers expressing immense satisfaction with... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful and knowledgeable... See more

User experience

Clients share positive opinions on user experience, highlighting seamless and stress-free purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had my car serviced at Waylands Reading for a couple of years and when I decided to buy a new Volvo I knew I’d use them. Service wise they are polite and efficient with a welcoming place to sit a... See more

Company replied

Rated 5 out of 5 stars

Recently had our car serviced by Waylands. The service was great, but what made the whole experience even better was……Harry who collected and delivered our car! Harry called the day before with his ET... See more

Company replied

Rated 5 out of 5 stars

We turned up on a busy Saturday with no appointment but the sales team were only too pleased to fit us in. Richard took time going through our options and even sorted an immediate test drive. We purch... See more

Company replied

Rated 5 out of 5 stars

The 2nd year Waylands Oxford Volvo has carried out annual service plus additional items I requested. All work completed efficiently & to satisfaction. At all stages the staff were helpful, polite & fr... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

729 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(729)

355 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from Waylands once again…

Great service from Waylands once again , motability car picked up and returned serviced and cleaned. Very polite Phil picked up and returned car . Great team x

24 September 2026
Unprompted review
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Reply from Waylands

Hi Carol,

Thank you for taking the time to leave a review. Your feedback is extremely valuable and much appreciated.

Kind regards and thank you for continuing to support Waylands,
Michelle

Rated 5 out of 5 stars

First rate service from Antonio

First rate service from Antonio. The experience was brilliant. Fully recommend Waylands Volvo

24 September 2026
Unprompted review
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Reply from Waylands

Hi Nick,

Thank you for taking the time to leave a review. We really appreciate your comments as all feedback is extremely valuable to us.

Kind regards,
Michelle

Rated 5 out of 5 stars

Excellent experience buying my new car

I’ve had my car serviced at Waylands Reading for a couple of years and when I decided to buy a new Volvo I knew I’d use them. Service wise they are polite and efficient with a welcoming place to sit and wait. The service I received from Scott Williams and the rest of the Volvo team on purchasing my new car has been excellent from start to finish. I can’t recommend them highly enough. I’m also on my third Volvo XC40 which is an advert in itself for the car

22 September 2026
Unprompted review
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Reply from Waylands

Hi Anthea,

Thank you for taking the time to leave a review. It's great to hear Scott and the team were able to look after you and I'll share your kind comments with them and the management team.

Kind regards and enjoy your new XC40!!
Michelle

Rated 5 out of 5 stars

Perfect choice

Last year, we purchased my car from them and were so pleased with both the service and the quality of the car. When it came time to upgrade my husband’s car this year, we didn’t hesitate to return.

We contacted Jamin, and once again, he handled everything beautifully from start to finish. He was professional, patient, and incredibly helpful throughout the whole process.

We highly recommend them. Every question was answered patiently, and the quality of the car has exceeded our expectations — which is exactly why we came back for a second purchase.

A big thank you to everyone, and especially to Jamin, for his excellent service, dedication, and hard work.

Bravo! 👏 We’ll certainly be back!

19 September 2026
Unprompted review
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Reply from Waylands

Hi Ella,

Thank you for taking the time to leave a review. Your feedback is much appreciated and will be passed back to Jamin and the management team.

Kind regards,
Michelle

Rated 5 out of 5 stars

Waylands Honda Cardiff Outstanding Service

Previously criticised Waylands Honda Cardiff for poor service, largely attributable to one staff member, who has now left. General Manager, James, unaware of issues until he read my review and was genuinely horrified by my experience. He contacted me and arranged to have the car back to resolve all issues. The mark of a good company is how they respond to problems and I could not fault James, who was polite, knowledgeable and very easy to talk to. Outstanding service.

18 September 2026
Unprompted review
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Reply from Waylands

Hi Paul,

Thank you for taking the time to leave a review. We really appreciate your comments as all feedback is extremely valuable to us.

Kind regards,
Michelle

Rated 5 out of 5 stars

Car picked up from home to be serviced.

Car picked up from home to be serviced.
Phil was our driver he phoned the eve before to say a time & he arrived on time. Phil was very polite & cheerful. When the the car was returned, he went through what had been done.
I would definitely recommend Waylands for car servicing.

17 September 2026
Unprompted review
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Reply from Waylands

Hi Jan,

Thank you for taking the time to leave a review. Your feedback is extremely valuable and much appreciated.

Kind regards and thank you for supporting Waylands,
Michelle

Rated 5 out of 5 stars

Phil at Oxford and the company as a…

Phil at Oxford and the company as a whole did a very good job on collecting & delivering our Volvo, and servicing it.

Communication with me as customer was excellent.

17 September 2026
Unprompted review
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Reply from Waylands

Hi Helen,

Thank you for taking the time to leave a review. We really appreciate your comments as all feedback is extremely valuable to us.

Kind regards,
Michelle

Rated 5 out of 5 stars

Had many test drives and everything…

Had many test drives and everything explained clearly by Paul from the sales team.
Happy with service & purchase.
Everyone helpful even reception.

16 September 2026
Unprompted review
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Reply from Waylands

Hi Jo,

Thank you for taking the time to leave a review. It’s extremely valuable and much appreciated.

Kind regards,
Michelle

Rated 5 out of 5 stars

We turned up on a busy Saturday with no…

We turned up on a busy Saturday with no appointment but the sales team were only too pleased to fit us in. Richard took time going through our options and even sorted an immediate test drive. We purchased anEX40 and are very pleased with it. Thanks to Rich and the team for making the whole process so painless.

12 September 2026
Unprompted review
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Reply from Waylands

Hi Paul,

Thank you for taking the time to leave a review regarding your recent experience. Your feedback is much appreciated and will be passed back to Richard and the management team.

Kind regards and enjoy driving your new Volvo!
Michelle

Rated 5 out of 5 stars

Very friendly staff especially Tom who…

Very friendly staff especially Tom who helped us purchase our new car, excellent customer service 🌟 🌟 🌟 🌟 ⭐

12 September 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi Neil,

Thank you for taking the time to leave a review. We really appreciate your comments as all feedback is extremely valuable to us.

Kind regards and thank you for supporting Waylands,
Michelle

Rated 5 out of 5 stars

Excellent customer service

Richard was excellent right from the moment we entered the Volvo showroom. He was attentive and listened to what we were looking for and arranged a test drive in no time. We now have our ex30, which Richard Brunnock delivered to us and got us started. Great customer service all the way from the start. Thank you!

9 September 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi,

Thank you for taking the time to leave a review. Your feedback is extremely valuable and much appreciated.

Kind regards and thank you for choosing Waylands,
Michelle

Rated 5 out of 5 stars

Friendly

Friendly, professional and efficient. Highly recommended. Cory, the sales person I was dealing with made the whole experience a pleasure.

1 September 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi Stephen,

Thank you for taking the time to leave a review. Your feedback is extremely valuable and much appreciated.

Kind regards,
Michelle

Rated 5 out of 5 stars

Waylands Reading Staff Review

Overall all the staff were extremely helpful and made me feel welcome.
Andy H who has been with Waylands for a very short time was very helpful indeed and mindful of my exact requirements after our conversation.
He listened and fully understood what it was i was after then went away and found a car that was spot on which matched my needs.
Will use Waylands Reading again and recommend a call to Andy H to discuss future requirements.

12 September 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi Andy,

Thank you for taking the time to leave a review. We really appreciate your comments as all feedback is extremely valuable to us.

Kind regards,
Michelle

Rated 5 out of 5 stars

Paul ( cheerful chap)

Paul ( cheery chap) picked and brought my car back, what a five star service

11 September 2026
Unprompted review
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Reply from Waylands

Hi,

Thank you for taking the time to leave a review. It’s extremely valuable and much appreciated.

Kind regards,
Michelle

Rated 5 out of 5 stars

The service was great and not pushy…

The service was great and not pushy which I liked.

The car was prepared well and is lovely.

22 August 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi Robert,


Thank you for taking the time to leave a review. It’s extremely valuable and much appreciated.

Kind regards and thank you for choosing Waylands,
Michelle

Rated 5 out of 5 stars

Had a very good experience with…

Had a very good experience with Waylands part exchanging my car for a Volvo. Artur looked after us well.

14 May 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi Edward,

Thank you for taking the time to leave a review. Your feedback is extremely valuable and much appreciated.

Kind regards and thank you for supporting Waylands,
Michelle

Rated 5 out of 5 stars

Great Experience and service

I purchased a used car from Waylands Volvo Swindon. I'm really happy with the car and it was just what I needed. There was a little issue with it post purchase but the sales manager Ollie Webb and Aaron Mather, the used car controller, really sorted it out promptly and with the minimum of fuss. Hands down, really decent chaps and would recommend a getting a car from them again.

8 September 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi Simon,

Thank you for taking the time to leave a review. We really appreciate your feedback, as it's extremely valuable to us.

Kind regards and thank you for supporting Waylands,
Michelle

Rated 5 out of 5 stars

Professional and experienced staff at Waylands

All the staff i dealt with at Waylands were friendly, professional and straightforward. I felt I was getting a fair deal on my car purchase and trade-in.

2 September 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi Geoff,

Thank you for taking the time to leave a review. Your feedback is extremely valuable to us and is very much appreciated.

Kind regards,
Michelle

Rated 5 out of 5 stars

Car collection and delivery for warranty repairs

Phil was friendly and helpful. Collected my car and brought it back as agreed and explained what work had been completed. Makes all the difference!!

8 September 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi Helen,

Thank you for taking the time to leave a review. It's great to hear Phil was able to look after you and I'll share your kind comments with him and the management team.

Kind regards,
Michelle

Rated 5 out of 5 stars

Harry made contact beforehand and…

Harry made contact beforehand and arrived to collect the car on time. Discussed various issues which ge relayed to the technician personally.
Brought it back and went through the paperwork and findings with me .
Very courteous and polite and contentious.
Volvo customer

2 September 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi,

Thank you for taking the time to leave a review. Your feedback is extremely valuable to us and is very much appreciated.

Kind regards,
Michelle

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