We are absolutely delighted with our new water feature. It looks beautiful, has created such a tranquil and relaxing feel in the garden, and was very easy to install with no issues at all. James... See more
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We are so happy with our sandstone water feature! We visited the showroom to see the products personally, and Mollie and Kev were so knowledgeable and helpful. The price was very competitive and it wa... See more
I placed an order for the Polished Steel Curved Water Feature on 10/5/26 which was a Sunday. I e:mailed the company on 13/5/26 for an update. A speedy response informed me they were shipping it that d... See more
Company replied
Placed my order on the 9th assuming will be delivered by today as uk based and didn't say anywhere it'll take 2/3 weeks to hopefully get delivered. Contacted last week was told will be dispatched hop... See more
Company replied
Company details
Written by the company
Water Features is a dedicated family run business, a UK based specialist that have been passionately selling water features since 2003. We strive to provide the best products and service at competitive prices, all delivered direct to your door. Our customer care team is available on email and phone to help you from choosing to installing and caring for your water feature.
Contact info
United Kingdom
- 0161 375 1235
- help@waterfeatures.com
- www.waterfeatures.com
3.6
Average
22 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 24 hours
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Be careful parting with money to this…
Be careful parting with money to this company.
We purchased a water feature for almost £500, this was to be the centre piece of our new patio. The water feature was out of the wind, against a wall and surrounded by pot plants but due to a design fault, as soon as we plugged it in it splashed water all over our new patio, which meant we can’t sit near it. The splashes are constant and down up to 2 metres. This means we haven’t turned it on since we bought it other than to take videos to send to the small claims court.
Louise is the one man band that works for this company, she was completely inflexible on our predicament, no offer was made to investigate, exchange or refund. We just had to accept that this company had taken our money and we couldn’t turn on the water feature because we would get wet if we sat near it.
We were told that there was no fault, we must have put it in a windy spot, which is not the case. They made this claim without seeing our garden which is small.
We are now pursuing this company through the small claims court to get our money back.
This is an honest review to try to stop others falling into the same position as us.
Laughably, this company state ‘hassle free 14 day returns’ this is not true, lots of stress and disappointment and plenty of hassle.
#1000038267
25 April 2024
Unprompted review
Best water features site I have found.
Range of available water features was fantastic and all at competitive prices. We purchased a solid granite feature which was delivered quickly and extremely well protected in a custom crate on a pallet. Customer service were very helpful with pre and post sale enquiries and the product is of great quality.
7 March 2024
Unprompted review
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