We've had a long standing issue with Water Plus with regards to matching meter readings to accounts. This has now been resolved thanks to the input and support from Adam B in Customer Services. Adam h... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A massive thank you to Rosemarie, Nicola and Yasmin for all their help recently. We were dealing with a really difficult situation and they showed genuine empathy, kindness's and understanding i... See more
Company replied
The issues have not been resolved but Sharon was very helpful and provided me with the information I needed to proceed. I have had some dire experiences when calling water plus recently but Sharon was... See more
Company replied
Anthony at water plus was most helpful in assisting me with a contract. He explained everything clearly and the rate offered was highly competitive. He was pleasant to speak with and assured me any f... See more
Company replied
Company details
Written by the company
Since Business Water opened in 2018, we've become the UK's largest business water retailer, providing organisations of all sizes with billing, account management, meter reading, and water efficiency services. 💧 Our mission is to help businesses save water, reduce costs, and promote sustainability with a wide range of tailored solutions. Whether you're a small enterprise or a large corporation, we’re dedicated to offering you reliable, efficient, and cost-effective services to meet your unique needs. Let us help you manage your water usage smarter and more sustainably!💧
Contact info
ST4 4TW, Stoke-on-Trent, United Kingdom
- service@water-plus.co.uk
- www.water-plus.co.uk
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Ayanda was very professional and very knowledgeable
Ayanda was very professional and very knowledgeable; he sorted my issues out without taking up much of my time. Really appreciate it. Thank you.
15 July 2026
Unprompted review
Reply from Water Plus
Hello Mr Parvez,
Thank you for getting in touch with a review.
It's great that you're happy with the efficient service that you received from Ayanda and I will pass on your appreciation to him.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Terrible company to deal with
Terrible company to deal with. One minute they over charge us by £3,000 and it takes over a year for them to apologise and now they send a bill for one amount and then add £40, here and there over the phone.
14 July 2026
Unprompted review
Reply from Water Plus
Hello Philippa,
Thank you for getting in touch.
We’d be happy to discuss any concerns you may have. To help us do this, I’ve selected the “Request Information” option so you can provide your account number and preferred contact details.
Once we’ve received this information, we’ll be able to look into things further and get in touch with you.
Kind Regards
Jav
Water Plus
Reply from Water Plus
Hello,
Thank you for getting in touch with a review.
We're pleased that you found the agent to be polite and helpful when sorting out your problem.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Bowls club issues
Okay, so I’ve got some issues with the fact that we’re a bowling club and I can’t access the meter but the chap really understood. Explained the situation very clearly and sorted out the issue. I wasn’t aware they were South Africa and we had a really good chat afterwards. Highly recommended.
14 July 2026
Unprompted review
Reply from Water Plus
Hello Mark,
Thank you for getting in touch with a review.
We're pleased that you would highly recommend Water Plus and will pass on your appreciation.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
I had a very helpful and productive…
I had a very helpful and productive chat with Paula to sort out the account for an empty property. Easy to contact, to explain the issues to and to move it forward.
13 July 2026
Unprompted review
Reply from Water Plus
Hello Stephen,
Thank you for getting in touch with a review.
It's good to hear that your account issues are sorted and I will pass on your appreciation to Paula.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Business customer who wants to switch away from WP
I am a business customer who is out of contract and wanted to switch to another supplier. Water Plus wouldn't let me because they said I owed them money so I spoke to them to ask if I could pay anything that was outstanding to pay for the 4 months that I had used in this invoice year but they have made me pay for the whole year up until March 2027, so 8 months of water supply that we haven't even used yet. They have said they will reimburse me once the switch goes through but I don't think we should have to pay for a service that I've not used in order to leave.
13 July 2026
Unprompted review
Reply from Water Plus
Hello
Thank you for getting in touch.
We’d be happy to discuss any concerns you may have. To help us do this, I’ve selected the “Request Information” option so you can provide your account number and preferred contact details.
Once we’ve received this information, we’ll be able to look into things further and get in touch with you.
Kind Regards
Jav
Water Plus
Reply from Water Plus
Hello Shahzad,
Thank you for getting in touch with a review.
We're pleased to hear that things are going well for you with Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Amy is the best solve problem in minute…
Amy is the best solve problem in minute which is good
10 July 2026
Unprompted review
Reply from Water Plus
Hello Krishna,
Thank you so much for taking the time to leave a review of the service you received from Amy when calling with your query.
Its fantastic to hear that she resolved everything for you.
I will make sure this is passed on to her.
Kind regards,
Andrea
Water Plus
Problems with billing system
They have changed their billing system so that it longer works on my iPad. My iPad works fine with all my other providers. I have suggested that they revert my account back to a mail system.
2 April 2026
Unprompted review
Reply from Water Plus
Hello Mr Ward
Thank you for getting in touch.
I'm sorry to hear you've had cause to complain, I've logged your concerns, a case handler will be in touch in the next 10 working days.
Kind Regards
Natalie
Water Plus
Really helpful staff on the telephone…
Really helpful staff on the telephone and an efficient automated telephone payment system.
10 July 2026
Unprompted review
Reply from Water Plus
Hello Richard,
Its great to hear that you found our staff to be helpful and that you find our automated telephone payment system to be efficient.
Thank you for taking the time to leave a review.
Kind regards,
Andrea
Water Plus
St Peters Pub Co Ltd
We contacted the Water Plus customer contact team on 9th Jul 2026 to discuss our account and to see if some adjustments had been made to the account to include all the water services for the site & to see if an old account could be removed from our online customer portal, we spoke with "Leonie" who was excellent, she was very patient and after checking the account she quickly identified the issue and advised that she would raise a job for our old account to be removed from our portal to avoid confusion going forward, Leonie took time to check with her team while on the call to ensure the information she was providing was correct, in addition Leonie provided us with advice regarding another of our accounts and what steps we could take to make progress, overall a "Platinum" service from Leonie who is a credit to the Water Plus team
9 July 2026
Unprompted review
Reply from Water Plus
Hello Curtis,
Thank you so much for taking the time to leave a review.
Its fantastic to hear that Leonie was patient with yourself and that she resolved your queries overall giving you a "platinum" service.
I will make sure that this is passed on to her.
Kind regards,
Andrea
Water Plus
Paula was so helpful and understanding…
Paula was so helpful and understanding of the concerns raised regarding a significant and out of pattern massive water bill
9 July 2026
Unprompted review
Reply from Water Plus
Hello Chris,
Thank you for getting in touch with a review.
We're pleased that your billing issue is now resolved and will pass on your appreciation to Paula.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
I moved out the property already
I moved out the property already. Cannot cancel the account and need to wait until all subsequent customer services.
9 July 2026
Reply from Water Plus
Hello Cheung
Thank you for getting in touch. I'm sorry to hear that you've been disappointed with our service.
We'd really like the opportunity to look into this for you and understand what's happened. To help us investigate as quickly as possible, please email us at service@water-plus.co.uk with your account number(s), contact details, and a brief summary of your concerns.
Once we receive your email, we'll review the details and work with you to find a resolution.
Thank you for bringing this to our attention, and we look forward to helping you.
Kind Regards
Natalie
Water Plus
Excellent service
Excellent service, very happy to help and resolved my issue
Paula and Adam H
Much appreciated
8 July 2026
Unprompted review
Reply from Water Plus
Hello Sean
Thank you for getting in touch with a review.
We're happy to hear about the excellent service that you received in resolving your issue and I will pass on your appreciation to Paula and Adam.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Huge Shoutout to April in the Metering…
Huge Shoutout to April in the Metering Centre of Excellence.
In the beginning I was let down massively and she really took control of this query, had it not been for her this could have easily been a 1 star review.
She was super responsive with a complex issue. communicating each step along the way, and being thorough with all the third parties in order to reach the best resolution.
Words won't do you justice & I cannot thank you enough.
6 July 2026
Unprompted review
Reply from Water Plus
Hello Simon,
Thank you for getting in touch with a review.
We're happy to hear about the excellent service that you received in resolving your complex issue and I will pass on your appreciation to April.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
My experience with WaterPlus' billing…
My experience with WaterPlus' billing system was terrible, with no invoices produced for a long period of time allowing me to build up significant arrears. I put in a complaint about this which was dealt with by Alison Davies, Customer Resolution Advisor. This is where the 5 stars come in. Alison dealt with my complaint swiftly and efficiently, liaising with her colleagues to ensure a satisfactory outcome. She was empathetic to my situation and was kind when I felt stressed. Notwithstanding I shouldn't have been in the situation, my complaint was dealt with well.
7 July 2026
Unprompted review
Reply from Water Plus
Hello Penny,
Thank you for getting in touch with a review for Alison.
We're pleased that your billing issue is now sorted and will pass on your appreciation to Alison.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
****
I received an overpriced bill which was a shock but it was a mistake and rectified right away.
6 July 2026
Reply from Water Plus
Hello Jo
Thank you for getting in touch.
I'm sorry to hear you've had cause to complain, I've logged your concerns, a case handler will be in touch in the next 8 working days.
Kind Regards
Natalie
Water Plus
Adam is an asset to your customer service!
Adam sorted out a niggly problem for us today that has been floating around.
He addressed our issue in a friendly, calm manner, listened to me, understood, and sorted.
We all need more Adams in our businesses.
Thank you so much Adam!
6 July 2026
Unprompted review
Reply from Water Plus
Hello Sheena,
Its great to hear that Adam has resolved your query and that he did it in a friendly and calm manner.
I will make sure that this is passed on to him.
Thank you for taking the time to leave a review.
Kind regards,
Andrea
Water Plus
Useless staff.... Useless company
The staff at this company are absolutely useless. If you speak fluent Indian you should just about be able to hold a conversation with them. Cannot understand a word they say.
Also they have charged us twice for waste water over 2 years totaling over £900. Trying to get a refund from them seems impossible. They have passed us from pillar to post over the last 6 months. Please avoid this shambles of a company.
6 July 2026
Unprompted review
Reply from Water Plus
Hello Gary
Thank you for getting in touch.
We’d be happy to discuss any concerns you may have. To help us do this, I’ve selected the “Request Information” option so you can provide your account number and preferred contact details.
Once we’ve received this information, we’ll be able to look into things further and get in touch with you.
Kind Regards
Jav
Water Plus
This employee was accurate and detailed…
This employee was accurate and detailed and took time to mske fully sure her info was accurate. Very helpful in stressful circumstances
6 July 2026
Unprompted review
Reply from Water Plus
Hello,
Thank you so much for taking the time to leave a review.
Its fantastic to hear that our advisor was accurate and detailed and that she took the time to make sure she was accurate.
Kind regards,
Andrea
Water Plus
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